Incompetent staff leads to horrible customer service... The staff at this location is so incompetent, and rude, while I was there, there was a young boy (probably 12 or 13) and he ordered a dozen churros, and the woman who was working there that night gave him a dozen cutup (in half) churros... basically only six, and the boy mentioned to the woman that he had actually requested 12 full size churros, the woman was so condescending to the boy, she basically started to argue with him over the order, completely berated him, until basically the boy just took whatever that woman had already prepared... most people had been waiting for a looong time to get their order, it appears as though they don't have a way to track the sequence of the orders or which orders have and have not been fulfilled, so there was a huge line of people, because the woman decided that she would fill an order for a dozen churros over all of the previous smaller orders.... needless to say, it was a frustrating experience. They have a great product, but we are in Chicago, where great products are abundant, and I will not return to this place, the CUSTOMER SERVICE EXPERIENCE IS HORRIBLE, very unprofessional and incompetent. read more