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    Xtra Change

    4.0 (4 reviews)
    Open 9:00 am - 4:00 pm
    Updated 1 week ago

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    9 months ago

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    9 months ago

    Great Store. Always find that perfect gift or item to add to my collection. Lou is friendly and knows his stuff. Will be back soon !!!!

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    11 months ago

    The best pre owned store ever with such a variety of different items and the best prices.Customer service is on another level

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    3 years ago

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    NY Gold & Silver - Interior of our Carmel, NY location

    NY Gold & Silver

    (5 reviews)

    STAY AWAY FROM THIS PLACE. My husband went to this place on November 26, 2025 to sell some Morgan…read moredollars and a few pieces of gold jewelry. Before he went he called the person he usually deals with in LaGrange, NY and was quoted $30. each for his Morgan silver dollars. He previously cashed in some Morgan dollars with this dealer in LaGrange. He then called NY Gold and Silver and they quoted him $33. and change if he brought them in. The price of silver actually went up a bit overnight. He went in the next day and "Janet H." said the Morgan dollars were "worn" and "underweight". These Morgans were in better shape than the ones he had been cashing in at the LaGrange shop. My husband didn't realize until he got home that he was only paid $24.00 each for his Morgan Silver dollars. He could have gotten $30.00 each from the dealer in LaGrange. We emailed NY Gold and Silver in Carmel to explain the situation and to protest the price they paid him. We never heard a word back from them. I am still angry over this and also regret that I did not go with my husband when he cashed these coins in. I would have walked out rather than let them go for $ 6.00 EACH less than they were worth.....he cashed in 24 Morgans so he lost $144.00 on this deal. My husband is such a kind, trusting person and it is DISGUSTING that he was taken advantage of this way. DO NOT TRUST THESE PEOPLE, GET A SECOND OPINION.

    I've never sold gold or silver before, but Janet at NY GOLD & SILVER put me at ease immediately…read morewith her kind but professional manner and obvious expertise. She explained what she was looking for and how she measured its worth, and gave me a fair price for the silver I brought in. She put no pressure on me to accept her price, which I really appreciated. I would definitely use this business in the future. I'd recommend making an appointment, and just to know before you go: if you are trying to sell whole pieces of jewelry with the stones intact, this is not the place for you. The gold and silver they buy is going to be melted down.

    Jewelry & Fix

    Jewelry & Fix

    (34 reviews)

    $$

    Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

    I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

    Xtra Change - goldbuyers - Updated May 2026

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