Bout tired of AT&T what is the point of having a store if I have to cancel my on phone & call…read morecustomer service I had another question about billing and was told to call customer service. Please tell me the point of the store or workers that can't do anything ! Close the store down ain't no need for it at that point we just give customer service a call for everything

Literally the worst AT&T in Houston. Never have any workers the two that are working are taking…read morethere time with small talk and the building is full of people waiting to be helped. While they help one customer telling stories and shit. Every time I go here it takes 3 hours to do something so simple its really ridiculous. Then another worker always appears from the back looks at the full ass waiting area and walks back to the back. This location is trash. I will never go to this location for anything else. Oh and not to mention the workers are not knowledgeable at all they have to call for help for simple things. This is my third time here and every time has been HORRIBLE!!!

Me and my family been with t-Mobil for years. We have our payments in auto pay. T-Mobil will some…read moretimes pay themselves and other times won't. They got the nerve to say maybe it's my banks fault. Crazy part is they charge you five dollars if you pay in store witch is crazy. I was with spring before T-Mobile for over a decade and let me say I had a way better experience with them. There has been way too many times where T-Mobile won't pay themselves and I have to pay extra money. Some of us have busy lives and don't have time to be running around playing games. No I don't want your free phones witch are absolute trash to mention. I'll be moving back to spring save yourself the trouble if you thinking of switching over to T-Mobile. People at the store are nice but the company is a joke. Never get signal and wanna charge you an arm and a leg.

Horrible customer service . The night before my husband and father went and spoke with Roger, he…read moretried his best to get my dad (who's elderly) the best upgraded phone. They asked Roger multiple times if his diabetic machine would work, Roger insisted that it would. When they came home it in fact did not work (the phone did not comply with the app) we went back today spoke with Jaime and he was very negative about the whole situation. We told him everything and it felt like it was a "I didn't do it so it's not my problem" situation and basically told us there was nothing he could do we had to come back at 1 to speak with a manager or go next door. Basically handing our problems to another location instead of trying to have patience and help us. If this happened while I was here with my elderly dad image if my dad went alone? He definitely wouldn't have even probably had a chance to explain. Well we went next door and honestly I was happy we did. The vibe and customer service at the other location was THE Best!! They were welcoming patient went out of their way to help us find a solution (WHICH THEY DID!!) and very kind with me and my father. I'll never be coming back to this store and advise my family and friends to also avoid this location.

After fixing my phone within 3 days my screen was coming off I had to get it fixed at a better…read morephone place to find out he didn't put the glue on right ,didn't put the screws back in it was missing 4 of them Zero stars all around I wouldn't waste a penny here

SHADY BUSINESS!!!!!!…read more They sell refurbished phones as NEW and don't have a legitimate answer when you ask them where's the original box or why something is missing? Then tell you there's a 25% restocking fee when you want to return it. GO SOMEWHERE ELSE!!!!!!

This is a scam. I called and schedule an appointment a week in advance. Called the day before and…read morethe date I was to arrive to confirm the appointment and price. Once I arrived to a very unprofessional place of business, there was kids running around and several other businesses in this small space. The representative does not speak English and he also was very unprofessional. He then preceeded to tell me a different and much more price. I will never recommend this scam and will alert others if this place m

good price and good timing . so fast and helps so much with all my phones .. good communicationread more

I went into the Fairbanks/Northwest Crossing location of T-Mobile this evening and had the good…read morefortune of being assisted by Lucy. She was very helpful, sweet and engaging, and knew exactly how to help transfer the data from my old phone to my new one. She understood just what I needed, with just a brief explanation and took the initiative to assist with the process. Her level of customer service was such a pleasant and unexpected surprise - like fresh air. Thank you, Lucy! You're a wonderful reflection on T-Mobile.

If you come in with a shattered screen protector they'll replace it for free!!'n that's so litty to…read moreme! Pull up