Matt P is so rude. The micro aggressive attitude is unnecessary. I was sitting in a seat to pay $5000 for a new refrigerator with a different sales associate. He walked up & stated "Could I get you to move so I can help another customer?" Could you get me to move? How about saying "Excuse Me". He's the worst sales associate & seems like he has a stuck up his ass. Even the young lady helping us looked "appalled" at his behavior. Management needs to check his behavior or he needs to be retrained. I felt very uncomfortable & I'm going to social media about it. The sales lady Kat was fine. But he ruined my experience read more

I purchased an item online for store pickup. So glad the construction is over because getting to the store used to be bad. My experience was great, even right before Christmas. I parked in curbside, texted to alert them and out came my item. read more

Best Buy Willowbrook - Electronics Near Me - Houston, Texas

See all

Poorly run and organized. Scheduled a pick up, and took over 30 minutes to make it happen. And that's after engaging the manager just to find the order. read more

Store is clean. Employees friendly and helpful. Nothing to complain about. Easy online pickup.

I can NEVER find a sales associate to help me on this store. The whole reason I try to use this store and not Amazon is to try and keep local stores open by utilizing them. And when there are very few customers in the entire store, it makes no sense that there are not a sales associate to help each person. I had to ask twice over a 20 minute period for someone to come assist me in computer monitors. After the second attempt to gain assistance, the sales associate that came over was Flippin, arrogant, and not helpful at all. He would point something out and expect me to try to match it up to something on a box somewhere in the store it was like it was a bother for him to help a customer. It's not that I don't know about technology, but I don't know where the boxes are located if they're not directly under the product being displayed. This guy was as close to an a hole as you could get and still be hired. The price on the display and on the boxes display was $100 even, yet when I got to the register somehow miraculously it had gone up $40 and they charged me $140 and she refused to lower it to 100 even though that's what was marked, but since the sales assistant took over 20 minutes to finally come, help me I really didn't wanna wait another 20 minutes since this was for work I wish there were other technology stores options in the area because I would never go back to the store again because this is how it always is no customer service and bait switch prices. I highly recommend you find another alternative and in this case even waiting and spending money for Amazon would be worth it even though I'm not an Amazon Fan. read more

Had exactly what I needed. Parking lot entrances under construction on street side. Only one way in and out at this time

This one is the closest one to where I live, and I really like it. I always have what I need for my business, and the people are friendly and patient with me. I've been in quite a lot over the months. Plus, I almost bought a mouse without Bluetooth, and the sales person rushed over, reminding me I was getting this mouse for my iPad and must have Bluetooth. You just have to love that new generation of people. They are smart as a whip! I wish I could take them with me when I move on to my next destination. read more

Took my computer to get fixed asked two different people for help never go it. Very lazy people unmotivated to help their customers.

We had a great experience in-store today and I want to give a shout-out to Kimberly, the Chromebook tech. She was patient, listened to our needs and wants, was respectful of our budget and provided us with a start-to-finish sales experience that was seamless. She answered our questions and concerns and guided us to the model that best suited our daily usage. We have usually had a good experience at the WIllowbrook location, but today was above and beyond our past visits. Thank you Kimberly! I tried calling to speak with a manager about this positive experience and what a great sales rep she is but their automated phone system does not give you an option to do that. read more

The parking lot is full but T hey are sold out of everything, even Xbox. Not restocking any time soon. :(

I spent over 1k on the iPad Air 13in m2 chip including the Apple Pencil pro and specifically chose for same day pick up as I was looking forward to getting the iPad as soon as possible as I had worked very hard to earn the money to buy this iPad. I was later sent a text abt 30 minutes after my purchase that it was ready for pick up however I was at work and asked my brother to pick up the items for me. He went to go pick up the items just for them to make him wait 2 hours because "there was an error when the scan the barcode". After 2 hours of waiting my brother left with only the Apple Pencil and no iPad. What am I supposed to do with an Apple Pencil when you didn't give me the iPad I paid well over 1k for? So now I'm left with an Apple Pencil just sitting there when I was expecting to get my iPad. How infuriating! read more

I ordered an item online for curbside pickup 1hr and 45 minutes before the store closed and I was happy to say that I got an email to pick it up an hour later which really excited me! They curbside pickup was a breeze too! They had my order out 1 minute after I arrived and checked in. A+++ read more

See all

Liked the prompt attention the geeks gave me to help set up my new iPad. Also the store associates were helpful to show me where the accessories were for the new equipment. There are always ample parking spots in the private lot. It's not always easy to get in and out if the lot onto 1960, but if you are patient, you can wait for the nearby light to turn red and stop the traffic. What I didn't like was the extra week (past the original back order time) it took to get my iPad in store for my pick up. Took extra trips to the store to get my new ipad. read more

I know for a fact I have done a review on this location. I am not sure what happened to it but I remember writing a five star review for this location. I have been going to this location for about 10 years. I have gotten major appliances, purchased new TVs, purchased computer equipment, purchased all of my Alexa home devices, purchased pretty much everything. I've purchased all my Apple products here. I've purchased chargers here. You name it and I have probably purchased it here. Apple watches etc. The staff is really friendly they do a great job and go out of their way to make sure you have everything you need. I will continue to visit the store as they always do a good job. They have stock and they will price match. In fact I just price match my Apple Watch Series 5 with no issues at all. Stop in and do business with these guys. read more

This is my first time stopping into this Best Buy location & I walked out informed & with money saved! I've been watching the Apple Financing like a hawk with Best Buy, & a gentlemen's named Kamil helped me buy my first ever MacBook Pro & showed me why less was more, & why I didn't need to spend so much! Not to mention, a gentleman who was a representative for Apple stopped in & answered all of my detailed questions! I was very satisfied with my visit & service & I'll definitely be back in the future! read more

Best Buy Willowbrook - Old laptop - Electronics Near Me - Houston, Texas

See all

Our washing machine had broke so we washing machine shopping. If you know anything about them is that they can be expensive. We had went to many stores trying to find a good fair price on it. Best Buy had the best one and the exact washing machine my wife wanted and for half the prince. Yes the parking space does get full but they have many great deals.People have to remember this a outlet. read more

This is the worst Best Buy in Houston. Went in today to pick this up because it was listed in stock online and it was on sale. I was unable to locate this anywhere on the sales floor or even a spot for it. I asked 3 different associates one near the game section, one in home theater and one at the checkout counter. They all said, sorry we can't find it so we must not have it.... So I ordered online for store pickup and it said it would be ready in an hour. It was ready for pickup not 20 minutes after I left the store. So I had to make 2 trips because the associates were to lazy to go find this but someone knew exactly where to look for an online order.... Absolutely ridiculous. read more

Best Buy Willowbrook - Electronics Near Me - Houston, Texas

I had a player jam in my printer and when I got the paper out it read can't locate printer head. So I called Best Buy and talked to geek squad to schedule an appointment to have someone fix it. They said it would be easier to bring it to the store so I did and when I did they go oh it's not cost effective to fix printers anymore for us. I'm like so you sell warranties and since I'm just under my 2 year warranty you won't fix and want to charge me to replace mine because you have newer models now what's the point of selling warranties thenthank you for wasting my time and now stealing my money Best Buy more like worst buy now read more

In writing this while standing in Best buy. I had Valencia help me out and she was very nice and helped as much as she could, until she handed us over to another girl who was very disrespectful. I couldn't get her name but she has long black curly hair with light brown highlights. I think that if she wanted to keep her job she wouldn't have answered any of my questions the way she did. I work with customers myself and the way she treated me as a customer was terrible, i would have never treated my customers this way. read more

Worst ever - one cashier - line of about 15 people. Management- look at camera Friday nite - 6:30 pm. All other associates should be crossed trained and come help. I know they are SALES people and above that - but I won't be back ever again Your labor save will cost u in long run - but Best Buy never has had quality managers or leaders read more

Not the best experience. The salesman was nice and we thought all was well. We bought a TV and a sound bar. TV was broken and going through the process to return it was a pain. It took them 30 minutes to get a manager just to look at the TV to ensure it was broken. After standing around with no one offering to help after 30 minutes they finally went through the process. We finally opened the sound system to begin hooking it up. The sales man ensured us the subwoofer we bought was hard covered because we have a cat and I specifically asked about that. He sold us one more expensive than we initially wanted and ensured us it was what we wanted and more. Only to get home and find it is infact a soft cover sub. Not going to bother wasting another trip to stand around for 30 minutes in an attempt to return it. Do better, learn the products you sell so no one else wastes money or time. read more

Unfortunately getting someone on the phone is impossible to verify product. I've driven to several locations that the 1800 sales that they transfer you saying they have stock which is the same thing is me checking online. What a waste of financial resources as a company. read more

ry disappointed today when I visited the BestBuy at 7318 FM 1960, Houston, TX 77070 around 2:30pm. I went in with my husband looking for a $40 hot spot device, instead he saw some TVs and was immediately drawn to that section. They had a lot of boxes with different brands and sizes aligned and on top of each section a price tag. He first saw the 60" Samsung and then next row over were the LG and he saw that a 75" Nano LG was $899.99 which is the price we paid a couple of years ago for the 60" LG Smart TV we have at home. He was surprised. Next to it another 75" LG but UHD for $799.99. We started talking and he really wanted to get one. During our back and forth a gentleman that we later learned was Sam approached us to see if we needed help. Same later another gentleman and we told both that my husband was making his case of why we needed another bigger TV. They both laughed and walked away stating that if we needed help to let them know. After a little bit of talked he made his case and we signaled Sam to come help us that we wanted to take the 75" Nano LG and my husband pulled one of the boxes out. Sam got Omar to get us a cart to take it to the back to pay at the register. When we were there, my husband saw some Sony TVs that were $1300 or $1400 and we decided that was too much, but I turned to Omar and asked for his advise on if this was a good value for the money or if they had any other better brands he would recommend. He proceeded to tell us that Samsung would be a step down and that the next step up from $1000 75" Nano TV would be Sony. I questioned that this TV stated $899.99 on the display and we all walked to where the boxes were at. The sign said 75" LG and models and all, but as you can see on the picture below each box size had the display on top. We correctly assumed that was the price, even when Sam came over to get the box and put it on a cart, he never said, by the way that is not the right tag. It was not until we were at the register that they checked. Even after we started checking each of the price tags on top of each section of TVs the only marked wrong was the TV we picked, so the mistake was not us, we made the correct assumption that this was the price. We asked Omar that he needed to honor the price advertised and then called Sam over we explained and he said he couldn't and that he would have Omar check online to see if there was a lower price at another store to match it. Omar came back shortly and stated that was the lowest advertised price anywhere (well I checked and Amazon has it for about $3 less in a quick search I did). I then proceeded to ask Sam to get me a higher manager. He said he didn't think anyone else above him was at the store but that he would go look. He cam back and said no one was in the store. I asked who they were and numbers and he said, let me go check again. Sam and Omar came back and said that Larry the GM would be the person. When I asked if he was there, Sam answered NO and Omar said YES. So I asked Omar to go get him. Obviously Sam was lying and refusing that I talk to someone above him. Sam came back a few minutes later and said that Larry was with a Customer, but he had asked for my number to call me. I gave him my number and name and we left. +1.5hrs later no call, so we went back to the store. The young lady at the entrance I asked her to get me Larry, she talked over the radio and he replied he was with a Customer and would come later. I waited for about 10 mins and then asked to get his location, that I would walk over to him. She reluctantly told me where he was. I walked over there and he was with a Customer, I waited few minutes and then he came over and asked what he could help me with. I asked him to walk with me to the displays in question. The sign for the wrong price was gone of course, but we went over each of the other tags that were correct, so our assumption that it was the price was funded. He proceeded to tell me he was not going to sell me the TV at that price and that the conversation was over. I turned on my video at that moment as he turned around and walked away from me. He got into his office while I am behind him telling him not to leave me hanging talking to myself that it is rude and he ignored me. I took a picture of the sign next to his office door with his picture and email asking for Feedback. I then turned around and asked the young lady on the door to give me the number for corporate, she looked it up and I dialed it and started walking out. Got into my truck where my husband and kid where waiting for me. As we started to drive off, Larry was next to a Police car. The policeman flagged us and we stopped, I got off the car and he proceeded to tell me that Larry said I was trespassing and was no longer welcomed in the store!! Really??? Just because someone calls your bad customer service and a wrong advertisement I am banned from the store. At no moment did I even scream read more

See all

First I want to say that every appliance I have purchased in my 61 years has been scratch and dent including a 12 yr okd samsung washer and dryer and a refrigerator that is going on 8 yrs old I shopped at this stores outlet open item scratch and dent the samsung dishwasher was way reduced and still under manufacturer warranty. The sales person said they are tested and work they are just like new except what you see. She was asked for history and did not find any. I purchased the dishwasher with the manufacturer 1 yr warranty and at her suggestion also three years extended thru best buy. Fast foward 30 days, countless hours online chat troubleshooting dishwasher, turning up water temp, using different soaps (pods, liquid and powder) adding jet dry ....three technician visits by samsung with needed parts (including a motor) only for samsung to say yes we will replace it because the tub is warped and motor cant be changed Just call best buy any store and they will replace with same machine is what samsung told me. Samsung is sticking by what they said. Best buy 1960 had same machine, had a RMA number from samsung and a best buy number.... mind you I have three years best buy warranty after samsung one is gone. They told me no we will give you what you paid towards a full price model not an exchange as samsung told them to do. Not only that the extended that I paid them for is worthless too if they cant fix it. I have purchased at least 5 tvs from best bought tons of computer screens and equipment for my company and my samsung washer was a floor model from a different best buy. I was willing to look past rude uninterested employees and even the lady at the counter in front of a price match sign just after thanksgiving that didnt do anything when I told her the third monitor I was buying in two days was cheaper at office depot. You have lost my business period. Obviously you dont care, you would rather haggle over 200-300 difference and lose customers shame on you. read more

They don't deserve any stars! Apparently, when they closed temporarily, I would say the good workers didn't come back, but they had poor service before COVID-19. We had 3 employees to assist us: one was dismissive and rude, one sent us to the wrong location to find a product which was in his area, and one fumbled around like he didn't know what he was doing. Yes, we had to stand in line in the rain for this! Best Buy makes you appreciate Amazon! No horrible customer service, had the product and no standing in a long line in the rain to be disappointed! read more

I bought two microphones that are exactly the same (Blue Yeti Nano) at this location and one of them had a different wire than the other, almost looked like a used wire because of how it felt to the other one. I went back to return and ask for a reorder because it came with wrong wires and felt used. Let's call this "microphone (1)". I only returned that weird microphone with the weird wire. I waited 5 days, got a text to come pick up the new microphone (3). Came back home and tried both of them. Still not working. Confused and agitated. Fine. I'll just return both of them and get my money back. I come back with both microphones (2)(3) and THEY ARE ONLY ABLE TO RETURN ONE OF THE MICROPHONES???! Like what the hell. They said that they cant deem it returnable because the microphone didnt have a serial number and didnt match the receipt. Like THIS MICROPHONE WAS THE ONE I DIDNT RETURN THE FIRST TIME. HOW IS IT THAT THE MICROPHONE THAT WORKED ISNT GETTING RETURNED? This is absurd. I wasted a week and two different days coming to this store. Agitated. Don't come to this store because the products are just as used and worthless. Feel like they stole my money. read more

Best Buy Willowbrook - Serial Number isn't shown. When I bought it the first time from the store. - Electronics Near Me - Houston, Texas

See all

2 star not necessarily because of Best Buy on its own, but because of the repair service my laptop was sent to by Geek Squad. (Geek squad on its own was okay, and I really appreciate the employees that helped me). The repair service broke my laptop. I am no longer able to re-order the same laptop because the model is no longer manufactured. I dipped into my college savings so I could have a laptop for school, spent a while picking one out that I really liked, and it ended up being broken by the people who were meant to fix it. I sent it back two more times after it was broken to no avail. It's as if they didn't even touch the laptop. I spent a bit over a month sending it back and forth for nothing. read more

Sales person was good. He was kool enough to give me enough space to look around rather standing next to me every min.

Although I didn't buy a tv on the spot, I'll be 200 percent coming back over here. I had a bad experience with sales and customer service, elsewhere until I popped up in Best Buy. Was always reluctant to come inside Best Buy since I have had bad experiences in the past with being ripped off of here, things changed it seems. Christopher Suarez, was super helpful in picking out the right tv that fits perfect for me and will be coming back to pick it up. I will be talking To the manager next time I pop in for the great service he provided and it should be recognized. Gives customers the feel to come back for more service and products inside the store! Along with Christopher, Donna Becerril was super helpful to in assisting with which Lg tv to pick out! read more

Best Buy Willowbrook - Ask for Christopher Suarez if you go here!!! Super helpful guy! - Electronics Near Me - Houston, Texas

This Best Buy has great customer service. Every representative has their own specific special items they talk to you about but they are very quick to help and guide you to find what you need with no hassle to sell you anything today. The customers walking around also are very friendly and will talk to you about their experience with their products. The bathroom for the men's was clean, except there was paper towels in the sink and the employee that just left did not pick up after it. The parking lot is very clean and big and I was able to find a front row parking right before they were closing. They even have a employee at the door making sure that you had a wonderful experience and said have a great day. I will come back when ever I need something special but the products are very expensive for me today. read more

Best Buy Willowbrook - Electronics Near Me - Houston, Texas

See all

One star not because of the store itself but an employee named Cristian, usually has a camera on him. Awful customer service. Straight up attitude once I asked for help he rolled his eyes and sighed. When I directed him to check if the product was in stock he once again sighed and gave us no information on the product and just left without saying anything. Once at the checkout I asked if it was the correct product he says nothing but rudely shows me the product. I Can understand if someone is having a bad day but this is not the first time this has happened with this employee. No employee should act this unprofessional. read more

This girl who I stg looked like Maddy from Euphoria talked me into getting some Nanoleafs.

I bought 4 items online as gifts and checked the box for gift receipt for each item. When I got to the store to pick the items up, I was told by cashier that since it was online order, she cannot print any gift receipt. She was even rude. This is my second encounter with the same cashier. Once was several weeks for another item. She tells me rudely to go online and I can get my gift receipt online which I did and no option for gift receipt. Even tried to chat with your online chat with Brianna and she was not helpful. I just want a gift receipt for each of the items. Do I need to return these 4 items and order again for gift receipt? Order number BBYTX-805581404526. Edmund Lee 281-830-8200 read more

One of the worst experiences that I have ever personally encounter in dealing with a retailer... I went into the music department to purchase a Anita Baker CD. That's when I evidently stepped into the Twilight Zone. None of the CDs were in alphabetical order, nor were they listed in any recognizable order. I asked for assistance thinking maybe they would have better luck understanding their own system!? I was mistaken. The person in charge of that particular department explained to me that "she knew they had them somewhere, she would ask the store manager". Said store manager shows up lost and wandering in traffic... Her comment was incoherent as she just keep walking past myself and the music department manager. It was at this point I realized that I should just leave before my headache became worst. Crazy man, crazy... read more

Best Buy Willowbrook - Never leave your iPhone unlocked around a 9 year old... - Electronics Near Me - Houston, Texas

This review is specifically about their phone system. You call, no one answers. "Due to high call volume..". Really? I was just at the store, there are a few customers in the store but at least 5 employees idle not doing anything. The problem is, your call does not go to the store. They get routed to some call center and then you are put on hold for 50 minutes. If you are lucky enough to get someone to answer, they can't help you. They don't have a way to contact the store directly, they don't have extension numbers. This is just absurd. I'm talking with the manager when I go back. read more

Best Buy Store #214 I Bought An LG 65 Inch Tv In February 2015. Along With The Tv I Bought An Extended Warranty For 5 Years. Last Year 2018 A Red Line Appeared On The Tv And Now The Tv Lost Sound. I Tried To Cash In My Extended Warranty Today 12/21/19 And Best Buy Won't Honor It! Store Manager AJ, Associate Summer, Supervisor Xavier, Delivered Shitty Service. Mike A Supervisor Called And Offered A $100 Gift Card Which Wouldn't Even Replace The Tv Or The Extended Warranty We Bought For The Tv. read more

This is a huge Best Buy with lots of empty space. It's very organized but I've never seen a more empty best buy to date. You can put all they have there in half the space. Anyway, there wasn't many people there and the service as pretty slow. I've seen better options at other best buys. There isn't much as to say. Most Best Buys I can stay in all day. This one was rather boring. read more

Bought an open box dryer. Dryer only had 1 little ding, no big deal. Works like its suppose to. The sales rep was great and since I knew what I wanted, he didn't not try to sell me anything else. They even loaded it on my truck. read more

Absolutely the worst run store we have ever visited! Wait times are ridiculous, and their system is even slower! Never had an issue with any other Best Buy locations. read more

They claim to match competitive prices, but they did not with me on refrigerators. What's worse than that is that the sales guy Rudy and the department manager did not even have to curtesy to let me know after two visits to discuss, and submitting the competitive quote. Not until I made two phone calls did I finally find out decision. I've hear that lately due to new management that this particular store has gone down hill, and based on my experience I find it to be true. I spent allot with them on a Viking stove only months ago and feel bad I actually helped finance their unprofessional behavior, lessons learned that won't happen again! read more