The owner of this company (whose picture is shown on his website) is an absolute crook! He sent an…read moreemployee to my house to tune my piano and the guy broke the lid off! When I contacted the owner, he agreed to fix my piano right after the Christmas holiday, and then he took a part off my piano to go and match it for parts. Since then, I have not heard ONE WORD from the owner so I have decided to file a case against him in small claims court because he DID NOT FIX MY PIANO and HE STOLE A PART FROM IT and then DISAPPEARED WITHOUT A TRACE! His phone no longer works either! Stay away from this fly by night crook, but if you see him, tell him he's about to pay through the nose for my grandmother's antique piano to be repaired by a true professional! Believe me, the owner of Express Piano tuning is nothing but a shyster and a thief! You have been warned!

I was ripped off by Express Piano Tuning & Repair. I engaged Express to tune my older moderately…read morepriced piano. The piano tuner came out and was unable to complete the tuning. Charge $140. A second tuner came out a couple of months later and was also unable to complete the tuning. Charge $140 again. The following month the third attempt to tune the piano was successful. Charge $160 this time. $440 to tune my piano. The national average according to Google is $100-120. I figured there must have been a mistake, so I texted the company to ask. No mistake. They got me. I am just shocked. They ripped me off and got away with it. I should sue, but is it worth that much more anguish? It isn't, but I feel like I should at least warn others.

Donovan was fantastic with my mothers piano. He took the time needed to get it just right so she…read morecan play with ease and pitched sound. She is 73 and our piano has been in the family for 40 years. His service has great value and outcome priced accordingly. On time, professional, and communicative. We deeply appreciate his patience and knowledge of care needed for our baby grand and it's new home here in Houston. Additionally, Donavan has a great YouTube channel that helps us understand how to care for our piano in between tunning appointments. Overall, we highly recommend Donavan for all things piano related.

I have an old upright piano that needed to be tuned desperately. Called Donavan to schedule an…read moreappointment. He returned call in a timely manner. He was prompt, very nice and did fabulous work. This entailed cleaning, some repairs, and tuning. Donavan was very attentive answering my questions. I would highly recommend!

I requested a tuning on my piano. He was here about one hour and charged $200. I am pretty certain…read morethat all 230 strings were not addressed, and mainly the the midrange keys were the only ones tuned. The resulting tuning was not good and the pedals were not adjusted as needed. He was not friendly at all, never introduced himself and left abruptly. He is hard of hearing which of course is no fault of his, but it's probabaly a handicap for a piano tuner. I will be hiring someone else next time.

After reviewing Jim's website and seeing a number of reliable, piano-using customers (schools,…read moreorchestras, churches, etc.) I reached out via email to see if he would be available to tune my parents' piano before I came for a visit. Jim's assistant Paige promptly reached out and coordinated a schedule to come tune the piano, making the whole process very smooth. Once Jim arrived for the tuning, it took maybe a little more than an hour. He was able to easily take apart and tune the ancient Wurlitzer that sounded like a run down old honky tonk piano and turn it into a terrific sounding instrument. Price was very reasonable for the result, and the entire process was very pleasant. Will use again as soon as the piano needs it.

Great place to buy a piano awesome sales folks, they have show model sales now and again that can…read moresave a buck.

Alex is a knowledgeable and helpful salesperson and the store offers great variety of both digital…read moreand acoustic pianos. I did have a problem with my purchase, and the store did their best to resolve. If you're in the market, I do recommend giving their showroom a look.

When the technician arrived at our home, he was courteous and professional. I own a 70 year old…read morepiano that had probably not been tuned in 25 years and he talked me through everything he was doing. I appreciated his expertise and would highly recommend Robert's pianos for future work on my piano.

You know how there's that saying: "never trust a skinny chef"? Essentially it means "don't trust…read moresomeone that doesn't consume/take part in what they create"--well after watching a few youtube videos of Evan (the owner of Roberts Pianos) on the piano, I knew that 1) Evan mos def partakes in the joy of piano playing and 2) Roberts Pianos = the place to go to purchase our piano. NGL: buying a piano is/can be nerve wracking--but after visiting the shop and playing the pianos IRL, I was put completely at ease--I didn't feel like I was being sold anything. Evan was very kind and knowledgeable and answered my gazillon questions ever so patiently. I literally went in and bought our beautiful new-to-us piano (sidenote: her name is Kawai) on my lunch break and prob would've stayed longer discussing music theory had it not been for the whole needing-to-continue-to-stay-gainfully- employed thing lol. TLDR: BUY YOUR PIANO HERE

I contacted the company to tune my piano after we moved and they were very responsive via email. On…read morethe day of service, the tuner was on time and was detailed in tuning the piano. Now, it sounds better than it did when it was last tuned. He explained what he was doing and was very friendly when I asked questions. I will definitely use Golden Key moving forward.

I just moved recently and needed to get my piano tuned. It's been over a decade since it was in…read moreuse. I spent a couple of days looking for a piano tuner who seems to have a lot of experience and within my price range and location. I contacted him from his website and he emailed me back within a day. Compared to all the other I contacted, he was very quick. I believed that my piano was extremely bad and needed repairs so we made a two appointment days in case we needed the second day. He came in and quickly gave me a quote which was a lot lower then I expected from his website's price listing and we didn't need a second day. While he was working on the piano, he explained to me a couple of his instruments about what they are and used for. He also told me about worse case scenarios (string breaking) and what the aftermath would be. He was here for a few hours (2-3). He was very respectful and kind. My dog liked him too. :)

We are having my wife's 80th birthday tomorrow and got a call from Kwai today that they were not…read moredelivering it because they had no contract or payment. They never sent it and said they would deal directly with the venu. The venu called and was told that all was good. I just got off the phone and the manager said they don't do rentals over the phone. A lady named Yara talked with me 2-3 times, they lied and we have gotten one from Houston Piano, thank goodness since we have a pianist coming in from Denver. Worst of all we were never contacted of any issues until today when the venu called them. Horrible!

Excellent staff, great pianos. We bought a nice upright and very pleased with the overall quality…read moreand service from Kawaii at this location

On time; Hard worker; No nonsense; Knows his stuff and the piano sounds right after he has done his…read moremagic: Perfect!

Matthew is excellent and unassuming. He comes to your house, charges you a very low rate and let's…read moreyou know before he comes what it will be and sticks to it, unless there is something seriously wrong which he will show you. He is professional and my piano never sounded better! Highly recommend!