Called Rick and asked him for quote and time availability for tuning piano (average price for local…read morearea $210) and he told me he would give me times late night after he was finished playing. It's been a week- no call or text back with availability. Guess he doesn't need the work?

Great communication and flexible with last-minute timing change. Did an extremely thorough job of…read morebreaking down and tuning or piano. We really got our moneys worth.

When the technician arrived at our home, he was courteous and professional. I own a 70 year old…read morepiano that had probably not been tuned in 25 years and he talked me through everything he was doing. I appreciated his expertise and would highly recommend Robert's pianos for future work on my piano.

You know how there's that saying: "never trust a skinny chef"? Essentially it means "don't trust…read moresomeone that doesn't consume/take part in what they create"--well after watching a few youtube videos of Evan (the owner of Roberts Pianos) on the piano, I knew that 1) Evan mos def partakes in the joy of piano playing and 2) Roberts Pianos = the place to go to purchase our piano. NGL: buying a piano is/can be nerve wracking--but after visiting the shop and playing the pianos IRL, I was put completely at ease--I didn't feel like I was being sold anything. Evan was very kind and knowledgeable and answered my gazillon questions ever so patiently. I literally went in and bought our beautiful new-to-us piano (sidenote: her name is Kawai) on my lunch break and prob would've stayed longer discussing music theory had it not been for the whole needing-to-continue-to-stay-gainfully- employed thing lol. TLDR: BUY YOUR PIANO HERE

On time; Hard worker; No nonsense; Knows his stuff and the piano sounds right after he has done his…read moremagic: Perfect!

Matthew is excellent and unassuming. He comes to your house, charges you a very low rate and let's…read moreyou know before he comes what it will be and sticks to it, unless there is something seriously wrong which he will show you. He is professional and my piano never sounded better! Highly recommend!

Pros: Knowledgeable, easy scheduling, clear pricing, and no pressure…read more Cons: None--everything went smoothly. Francesco is highly knowledgeable and professional piano tuner who made the entire experience seamless. He worked on my older piano (which hadn't been tuned in over a decade) and explained all my options in detail, including their costs, without being pushy about which to choose. Scheduling was easy through text messages, and he was flexible with appointment times. Francesco also gave me a heads-up on his arrival time, which was very considerate. His pricing was clear and upfront, so there were no surprises. Overall, his expertise, personable approach, and transparent process made this a fantastic experience. I'll definitely be using his services again and highly recommend him to anyone needing piano tuning or repairs.

He is very knowledgeable, professional, and did an excellent job tuning my piano. He was punctual,…read morecourteous, and took the time to explain everything clearly. Highly recommend his service.

Ron Owensby provides the type of craftsman-oriented piano service that would typically only be…read morefound in more sophisticated markets like New York City. They do not tune. They do everything beyond tuning: voicing, damper felt replacement, tuning pin re-sizing. REGULATION (their main service)... We are beyond blown away by what Action Piano Services did with our 1917 Schiedmayer grand, a piano we were fortunate to acquire from elsewhere -- a fine instrument visually and structurally, but in need of the kind of TLC that only someone with decades of experience could provide. I am not sure if anyone else in the Houston area does this kind of work.

I wanted to provide an update as the owner called and was quite kind. She also asked appropriate…read morequestions about our experience and also was using this as an instructional tool for her staff. She also offered to have another person come out to polish the piano because of the complained of fingerprints. I appreciated that she reached out enough to bump up the experience from three to four stars.

I requested a tuning on my piano. He was here about one hour and charged $200. I am pretty certain…read morethat all 230 strings were not addressed, and mainly the the midrange keys were the only ones tuned. The resulting tuning was not good and the pedals were not adjusted as needed. He was not friendly at all, never introduced himself and left abruptly. He is hard of hearing which of course is no fault of his, but it's probabaly a handicap for a piano tuner. I will be hiring someone else next time.

After reviewing Jim's website and seeing a number of reliable, piano-using customers (schools,…read moreorchestras, churches, etc.) I reached out via email to see if he would be available to tune my parents' piano before I came for a visit. Jim's assistant Paige promptly reached out and coordinated a schedule to come tune the piano, making the whole process very smooth. Once Jim arrived for the tuning, it took maybe a little more than an hour. He was able to easily take apart and tune the ancient Wurlitzer that sounded like a run down old honky tonk piano and turn it into a terrific sounding instrument. Price was very reasonable for the result, and the entire process was very pleasant. Will use again as soon as the piano needs it.

The owner of this company (whose picture is shown on his website) is an absolute crook! He sent an…read moreemployee to my house to tune my piano and the guy broke the lid off! When I contacted the owner, he agreed to fix my piano right after the Christmas holiday, and then he took a part off my piano to go and match it for parts. Since then, I have not heard ONE WORD from the owner so I have decided to file a case against him in small claims court because he DID NOT FIX MY PIANO and HE STOLE A PART FROM IT and then DISAPPEARED WITHOUT A TRACE! His phone no longer works either! Stay away from this fly by night crook, but if you see him, tell him he's about to pay through the nose for my grandmother's antique piano to be repaired by a true professional! Believe me, the owner of Express Piano tuning is nothing but a shyster and a thief! You have been warned!

I was ripped off by Express Piano Tuning & Repair. I engaged Express to tune my older moderately…read morepriced piano. The piano tuner came out and was unable to complete the tuning. Charge $140. A second tuner came out a couple of months later and was also unable to complete the tuning. Charge $140 again. The following month the third attempt to tune the piano was successful. Charge $160 this time. $440 to tune my piano. The national average according to Google is $100-120. I figured there must have been a mistake, so I texted the company to ask. No mistake. They got me. I am just shocked. They ripped me off and got away with it. I should sue, but is it worth that much more anguish? It isn't, but I feel like I should at least warn others.

wow. I've never encounter someone so rude on the phone in my life for no good reason…read more I wanted to have my parent's piano tuned and I call this company and tell them they live in this particular area, do you guys go there?... and his reply was insane: "I DON'T UNDERSTAND! WHY DON'T YOUR PARENTS CALL ME?? WHO'S GONNA PAY ME?? I NEED TO KNOW THE ADDRESS!" err I would imagine the next step after I talked would be to tell me potential appointment dates or ask for the actual address if he needed to plug it in google maps to agree to it. Obviously if he's going over there someone is going to pay him. I really didn't expect that tone at all. My bubbly self completely shut down and I respond: "Ok, the address is 221-" I was interrupted by the dude saying with a very annoyed voice: "Just have your parents call me, will you??" There's NO WAY I was going to give him my money.

This man did an excellent job on both my pianos. You can see that he has years of experience behind…read morehim and he puts it to work for him every day. He was prompt polite on time and thorough. I wish more technicians would operate with the level of skill expertise and dedication that this gentleman did while tune my piano. If you need of a piano tuner look no further.