I visited the store today to possibly purchase a new phone. Ron and his manager Anthony were were…read moremost helpful. I worked mainly with Ron and he went above and beyond to help expedite the process. I was able to walk out with my new phone and ready to go. Thanks guys! You made my day and helped make our transition to South Florida even better! Karen K.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

I called the online phone number to discuss my bill increase. The representative Keith was…read moreextremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

We have had the original phones at my office since 2001. The system was old and antiquated. We…read moredidn't have individual voice mails. We couldn't text from them. We were so afraid to change, due to down time and complications and feeling overwhelmed with new technology. This was the BEST change we could have made! The transition was seamless! The phones are amazing! The things we can do that we couldn't do before are countless! The sound quality is great and we can work everything from our cell phones as well! James at Input Output helped every step of the way. He was extremely hands on before, during and after. He is always available for support. I did a lot of research before I switched and I am so glad I waited to do it with the right company!! Highly recommend!

Great technology, great company - their pricing is very competitive. Highly recommend if you are…read morelooking for a phone provider with personal service.

The guys at the store were invaluable and nice. However, we received a free line several months…read moreago, signed up for it, and got a phone number for it. The deal was that it was free, and we could reserve it and use it whenever we got another phone or device. We had a member of our extended family who had been on our account for a number of years and wanted their own account, so we removed two lines. We were never told, by the corporate office (not the T-Mobile store), that we had to continue with our exact plan and the same number of lines, and we started getting charged for our "Free" line. We went back to the store, and they said that they could "grandfather" us in for the free line. Lo and behold, we were charged for the line after this change, even though we were told by the guys at the store that they would grandfather us in -- apparently, corporate overrides the store level. We have six phone lines, one watch, and one tablet, so we already pay a good amount of money, and we've been with T-Mobile/Sprint for well over 20 years. We were going to use the extra line for our youngest child to get a phone later this year. Needless to say, they would not go back to their original word and said they would continue to charge for the line, so we ended up cancelling the "Free" line since we won't be getting another phone for 6 more months. To say we are disappointed would be an understatement. We pay $6000+/year for our T-Mobile services and devices -- nothing but cellular, no home internet or anything else. We rarely upgrade our phones and such, so we don't have ongoing leases often. We expect that when we are told something by an associate of the company, especially a manager, that person's word will be upheld. Not sure where to go from here, but seriously considering taking my $500+/monthly cell bill to another company and would welcome recommendations. I do want to reiterate that the folks at this T-Mobile location were fantastic, and I definitely recommend them.

I had to go here to get screen protectors for my phone and my husband's phone. I had to wait a few…read moreminutes - or more than a few to get help. But once I did, Robert helped me. I will have to have two screen protectors shipped to my house. He seemed to take a longer time than usual to get this done but I need them, so I'm glad I waited. The store is clean and that is a plus. 2nd floor or the Wellington Mall - easy to locate.

Michael from ATT did a tremendous job restoring our service by replacing our modem, by checking all…read moreour mobile devices, and by connecting our printer wirelessly. What a change from Comcast! And all this was done through a Short Telephone call and service call in a few hours Bill

We chose U-Verse for our internet service when moving to Florida because it was new and faster than…read morethe free Comcast service we got with our HOA. We were requested to provide a new email address during installation. When we went to our email for the first time there were already lengthy disturbingly pornographic emails in our yet to be used account. (we had not given our address to anyone). These hurtful disgusting emails came on a daily basis for our then young teen to stomach. I phoned to explain the situation and asked for the email address to be deleted and replaced because the one we had was unusable. The assistant said it could not be deleted because it was the primary account. We solved the issue by setting up sub-accounts and never did get to use our main account. A few years later we were purchasing another property and phoned to enquire if U-Verse was available there. After several days of phoning and being switched to different departments and left holding on for hours we were told no it was not available. I went into my account online which had a record of large bill payments paid consistently on time and messaged if U-verse was available there. They said yes. Apart from that the U-verse internet functioned well.

wonderful expert with text advisor! conversations and answer easy to understand and follow.read more

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

Paulie is worse than a car salesman! Cost me over $700 to get one line and crappy iPhone 14. Do…read morenot go to this guy. He did not honor their advertisements.

I came to the Verizon location inside the wellington mall to upgrade my phone. When i walked in i…read moreknew exactly what i wanted (phone, case, screen protector). I was greeted by a young lady named Ashley who had just started at his store. She was very friendly and polite, listened to what i wanted and quickly went to find it. Unfortunately this store did not have the exact phone i wanted so she called around and found the phone at a store 45 mins south. She made a call to her significant other who works at the store that had the phone and asked him to bring it all the way up to this store just so i could get what i wanted. He did it without hesitation. AMAZING. After he arrived to hand deliver my phone ( with a smile non the less), she was happy to help me transfer everything over and get it all set up even though it was past closing time. She insisted it was ok and that she was happy to stay late to make sure it all went smoothly. She even installed my screen protector and phone case without me having to ask. I seriously cannot stress to Verizon AND this store how valuable an amazing employee Ashley is! This is now the only person i will deal with and i will send everyone i can to go see her if they need phones or anything else! Ashley, thank you very much!!

I was on my way to Verizon to change services only to find out they were closed. I went ahead and…read morestopped in AT&T corporate store again to see if they would help me out. I did visit 2 stores on Friday, May 29 and unfortunately left without a phone and a lot of bad information. Luckily for me William Jackson answered the door and took care of my needs extremely fast. He was hardly a salesman, more of a friend. I feel like he met and exceeded all of my needs which is why I am still a customer at AT&T. Thank you William

My 74 year old very PATIENT aunt went to this store because she has purchased multiple iPhones from…read morethem. Unfortunately, they do not have customer SERVICE skills. All my aunt needed was to have someone attach her iPhone to her email account. I called them specifically so they could understand her needs because she is not technology savvy. After the customer service rep said she would not do it for security reasons (EVERY phone PURCHASE I have ever made sets up your email account-- is it not private then?) Then the manager, Lindsey, said she would do me this favor once, it took her less than 1 minute to attach the email account and be done. She made me feel like we inconvenienced her, her team, her store, her entire life really. Does no one recognize anymore that it is a good idea to treat elders with respect so hopefully someone will treat your elder with kindness and respect? Lindsey made sure to tell me that her SALES reps did not have the time to take care of stupid little things while on the SALES floor. Moral of this ATT's store is we will sell it to you but forget about servicing you or taking care of you after you give us your money! HORRIBLE people!

Sling acknowledges technical problems but refuses credits…read moreSling is the worst customer service and technology. They have admitted that they have a technical problem that needs to be solved and "are working on it". However, they refuse to stand behind their customer experience. I was and am unable to enjoy sports that I paid for because of their own technical difficulties but sling refuses a partial refund or credit. For $5 credit they could have had a supportive consumer and avoided this, but I tell everyone I know about this. Do not buy anything from them if you expect basic capabilities and or customer service of any kind.

When attempting to go to the office at 2700 St Rt 7(441) in Hollywood, there is a U-haul storage…read morefacility at that location. Calling the number posted gets a 3rd party "customer service" person who will hang up on you if you ask any question that is not I their script. This happened 3 times and no one knows where the Hollywood location is or can connect you to that location. They can't even tell if the location is open or not. Some customer service!!! Makes one wonder if they really are an Internet provider if they don't even have an office to go to to review plans etc.