The guys at the store were invaluable and nice. However, we received a free line several months…read moreago, signed up for it, and got a phone number for it. The deal was that it was free, and we could reserve it and use it whenever we got another phone or device. We had a member of our extended family who had been on our account for a number of years and wanted their own account, so we removed two lines. We were never told, by the corporate office (not the T-Mobile store), that we had to continue with our exact plan and the same number of lines, and we started getting charged for our "Free" line. We went back to the store, and they said that they could "grandfather" us in for the free line. Lo and behold, we were charged for the line after this change, even though we were told by the guys at the store that they would grandfather us in -- apparently, corporate overrides the store level. We have six phone lines, one watch, and one tablet, so we already pay a good amount of money, and we've been with T-Mobile/Sprint for well over 20 years. We were going to use the extra line for our youngest child to get a phone later this year. Needless to say, they would not go back to their original word and said they would continue to charge for the line, so we ended up cancelling the "Free" line since we won't be getting another phone for 6 more months. To say we are disappointed would be an understatement. We pay $6000+/year for our T-Mobile services and devices -- nothing but cellular, no home internet or anything else. We rarely upgrade our phones and such, so we don't have ongoing leases often. We expect that when we are told something by an associate of the company, especially a manager, that person's word will be upheld. Not sure where to go from here, but seriously considering taking my $500+/monthly cell bill to another company and would welcome recommendations. I do want to reiterate that the folks at this T-Mobile location were fantastic, and I definitely recommend them.

I had to go here to get screen protectors for my phone and my husband's phone. I had to wait a few…read moreminutes - or more than a few to get help. But once I did, Robert helped me. I will have to have two screen protectors shipped to my house. He seemed to take a longer time than usual to get this done but I need them, so I'm glad I waited. The store is clean and that is a plus. 2nd floor or the Wellington Mall - easy to locate.

I went to this Metro store yesterday (Sunday, November 2) to activate my new phone line, and the…read moreexperience was terrible. The guy who attended us was rude from the start -- no greeting, no kindness, and it was obvious he didn't want to help. He even made a face when I approached his station, like he didn't want to do his job. His attitude completely ruined our visit. What makes it worse is that this wasn't the first bad experience with him -- my parents also had issues at this same store, where one of their phones ended up completely locked because of the same guy. Clearly, this location has a serious customer service problem. We left and went to another MetroPCS store at 10045 Belvedere Rd Ste 1, Royal Palm Beach, FL 33411, and the experience there was the complete opposite -- the staff was super friendly, helpful, and made sure everything was done correctly. I will never go back to this location and will tell everyone I know to avoid it. The tiny, rude guy working on Sunday at 3:00 pm (alongside a woman) should not be representing the brand.

Recently went to this store and Meshell Suarez assisted me with changing my phone out. Meshell was…read moreProfessional, Courteous, Patient, and helpful. Thank you Meshell

Absolutely the worst experience I've ever had at this T-Mobile store. They are using deceptive…read morepractices without warning you of adding extra lines or charging for services. I purchased a new phone and they added two new dummy lines without my knowledge. They also offered me a free tablet stating that there will be no service line charges since I have been a customer for more than 6 years. I ended up getting a bill for all these new services that I didn't order. I returned all the equipment, but was not credited back for activation of the three new lines and also got charged for the restocking fee. I have been to various T-Mobile stores over the years and have never encountered such unprofessional and dishonest practices. Buyers beware of any offers that seem to good to be true especially from their store manager.

From the owner: Visit the T-Mobile store in Wellington and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4095 N State Rd 7 Ste U-2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Excellent service! We are a business, so when we had an unexpected computer issue, getting it fixed…read morequickly was extremely important. Mike took care of us right away and was able to diagnose and fix the problem while I waited. That kind of fast service is invaluable when you're trying to keep a business running without interruption. Mike was professional, knowledgeable, and very helpful, and the price was excellent as well. We have used this company before for other computer-related needs and have always had a great experience. It's reassuring to have a reliable computer repair company we can count on when something urgent comes up. Highly recommend Mike and the team! Thank You!

Can I borrow some stars? These guys deserve more than 5 stars. Very friendly and quick to take care…read moreof any problems. Dropped off my laptop because it wasn't connecting to the internet, for some reason. They looked it over, fixed the problem and I was on my way. Thank you guys at PC Pros, you definitely live up to your name.

Overall the experience was a good one with a good outcome. We needed to replace an iphone and were…read moreable to get what we needed within about 45 minutes which included setting it up which we have had some difficulty with previously. The young man was very polite and knowledgable. He was also quick and attentive considering he was the only employee working and there were about three or four sets of customers he was assisting. The only improvement I would suggest is to have another employee on staff so that one person doesn't have to handle everyone and your customers do not have to sit and wait for help.

The people at the store made a mess on my bill, now Iam spending 3-4 hours on the phone with other…read moredepts. it has been an absolute nightmare since we did the switch in April 2025. SCAM of a company. The level of incompetence is beyond anything I have health with. They lie, they don't fix anything and the bills are never what they say. Everything about this company is a scam. Their 24 hour bullshit - bill will be fixed is nothing but a distraction, they say they put notes, they never do. DO NOT USE THEM NIGHTMARE

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

They do good business fix my two phones good customer service and good product 10 out of 10.read more

$15 phone screen protectors takes about 10 minutes, depending if they are busy or not. I visit this…read morestore when in town and wish this was closer to me. I trust the owners and have been coming here for over a decade. They can replace batteries. Depends on the products of course. They have a nice display of the iPhones through the decades. Fast, friendly, value driven. I am so glad I stopped here for my screen protector.