I had an unusually complicated experience switching my line from T-Mobile to Xfinity, largely due to red tape and glitches on T-Mobile's end. OG and Glennis were incredibly patient, professional, and determined to see the process through. Glennis spent at least an hour helping my parents and OG spent probably close to two hours for mine. I remember running into one issue after another, and neither of them ever made me feel rushed or frustrated. They communicated clearly, stayed patient throughout the process, and continued troubleshooting until everything was finally resolved. Their customer service and willingness to stick with a difficult situation really stood out to me. They should both be recognized for the efforts they put in. Large corporations, like Xfinity often have highly flawed systems insufficient for quality customer services. Success and profit margins are largely dependent on reliable and conscientious employees like OG & Glennis! read more

The people were nice, but many of them just did not know what they were doing. They are quite expensive.

Hello everybody . I just want to tell you about the worst service I have got at Xfinity. I went there November 13th at before 5 pm . The guys name is bran . I had him work on my old mobile account to new account!!! he will tell you what you want to here not fix the problem bran works at the Venice store.after the work was done. he told us our New account price bill will be 95.00 around a month . He said. Everything is fixed. November 26th we got our bill and it was 146.82 a month . He didn't do it the right way. ! So if you don't want to get screwed over don't go see Bran in Venice. He don't know. His job very well!!! read more

Xfinity Store by Comcast - After he down the job. The bill was 146.82!!! - Internet Service Providers Near Me - Venice, Florida

I just want to talk to a real person. I only need Xfinity services for three months a year and picking it up was such a long wait, and now returning is not easy either. read more

Edwin was very helpful!! Went out of his way to help. great experience I will tell friends and family

Inadequately staffed. 50 people waiting when doors opened, three people to assist with customer issues. Staff was nice but waited one hour to drop off equipment. read more

I left Xfinity two months ago, paying off the bill. I am still being charged for something . I have another provider for phone and Internet. supposedly, the HMO pays for tv. Phone rep credited me when he heard my story and checked it. yet I received another bill this month. They are unorganized and inefficient with billing. Most of their workers try to help, but a few are abrupt and rude if they don't hang up on you or transfer you to someone else. read more

Horrible! Lines are long. Impossible to reach customer service by phone. Service expensive. Comcast charges for 3 months of service even if you want service for 2 weeks. Total rip off. If I could give Comcast Zero stars, I would. read more

Customer service, better options for long term customers, equipment failures, problems not resolved, frequent empty promises!

The most unbelievable nightmare trying to set up our internet. Sales reps turning off our internet to get another commission (as I was told by corporate). Not telling us we had 7 days to activate (if it's even true). Half hour dealing with automated chat just trying to get a human. My head is still spinning. What a way to run a business? read more

I'm writing this review for my 86 year old mother in law. Barbara lives in Englewood and basically uses her TV for news and an occasional animal program. She needs the internet to remain connected to family but doesn't need fast speed. She also uses a landline as she cannot figure out cell phones. She's on a fixed income and is being charged $203.00/mo for 125 channels that go unwatched. Xfinitys only other option is a 10 channel lineup that is basically CSPAN & HSN and a couple of other crap channels I've never heard of. Xfinity has no compassion for the elderly. They recommended I get the xfinity app, requiring her to buy smart tvs. She's got dementia and has sometimes reached for her remote to make a phone call, I hardly think she can figure out a smart tv. For these reasons I give xfinity one lonely star (and even that is too much) read more

The worst and I mean the worst Internet provider... my Internet, keeps cutting out every 20 minutes. It's so bipolar. I had xfinity for years and it been nun stop on and off ever since. I 1000% don't recommend read more

Always good service and never a missed true call. Love the consistency and have Robokiller as an app, which makes it easy, Made my IPhone Pro Max fun!! read more

THIS STORE HAS THE WORST CUSTOMER SERVICE. waited over 2 hours after being told it would only be 1 just for them to tell me they cannot help me. drove right over to AT&T and got a new plan w great service and price instantly. read more

All of the people selecting 1 star are only doing so because 0 stars is not possible. Comcast nation wide has abysmal customer support. I have been a customer for more than 30 years in several states, because I have no alternative. This location in South Venice has particularly bad service. Avoid at all costs. read more

We've been Comcast customers since the early 90's, but we are switching to AT&T today. We've been paying for 300MBPS for a few years now, but have noticed our internet has slowed down and we're having issues with movie streaming. Speed checks show anywhere from 15-80MBPS. I have been put thru the wringer trying to get this fixed and have spent hours on the phone with people that can barely speak English, and that's IF you can talk to a real person. I was promised a new router was being mailed to us, but one never came. A service call was scheduled, but the person never showed. Now that they're finally open, I went to the Xfinity store and waited nearly an hour to speak to someone. Came home with a new router and an HD box for one of our TV's. Got the router going and it's humming along at 87MBPS. . Tried to hook up the TV box, but there was an issue with it. After spending an hour on the phone with support, turned out I was sent home with the wrong box. Only reason we have tolerated the poor service is because we have a Comcast email address that we've had forever and we didn't want to lose it. I found out yesterday that we can cancel Comcast and keep our Comcast email account. Headed to Costco this morning to speak to the AT&T guy that's in there peddling their product. read more

No Customer Service for Hurricane Ian victims, I've been without cable and internet since September 16th. I've been on the phone more times than I care to remember. All of them said they would take care of it. I'm done with them! I'm calling Frontier. (formerly Verizon Fios) read more

I would give Xfinity a 0 for their customer service since it's practically non-existent. Cannot reach a live person and cannot resolve issue online. I am totally frustrated since they have exclusive contract with my HOA, and I cannot get service from anyone elsel UGH!!! read more

Comcast sucks they have no competitions so they do whatever they want. they ripped down the wires in my community to put the wires under the ground didn't tell anybody I lost hours of work while they did it and gave me $5 credit for hours of work lost you can't talk to a rep on the phone because they out source their call center to God knows what foreign country and they read from a script and barely speak English! they need a competition read more

I use 2 channels and pay over $200/month for internet and tv, only because I have no real alternative. Someone should start a business setting up streaming for people like me who don't know how. I'm not stupid, just don't know how. I'm a full-time RN. How about- I'll start your IV line....you set up my streaming! read more

Currently in Fla. watching the Green Bay- Arizona NFL game on my iPhone because the broadcast on Prime has buffered so much that the game is actually at 13:07 of the 2nd quarter while the Xfinity showing is stuck at :32 of the 1st quarter. Ran speed tests and is at 101-104 download. Don't know what is causing the constant buffering. In the past, I've been "looped" back and forth when calling their customer service, so I don't bother anymore. I wouldn't recommend Comcast to anyone. And I thought Spectrum in Maine was bad (they are). read more

Impossible to get a human being on the phone or ananswer by the automated system to a simple question. The worst service of any corporation by far. read more

aweful experience with Aliyah and Trent , went in to report fraud on my account that's been going on since April Aliyah was u friendly and look annoyed she held her arms cross her as if I was a waste of time and then proceeded to tell me her managers were both in a meeting and when I refused to leave till I spoke with one of the managers she asked me why I was so aggressive lol I said I'm not aggressive just assertive there is a difference I was not yelling or throwing profanity but dI'd NOT like her customer service and she lacked compassion . she said well I am leaving at 6 I said I'm not staying here to see her, I asked to see a manager then Trent came out told me he would discount the return checks that equal 50.00 since they were trying to bill somone else's card he also tried to insult my intelligence ! I asked hi. to close the account since it was hacked and we do not feel safe since they were charging us 25.00 every time they tried to bill someone's card that wasn't ours . he said by cancelling the account t we would loose our previous claim b cause it's like we are starting fresh with a new account - Aliyah hadn't mentioned any of this before she closed our account I was irritated again and Trent looked at me and said " you need to be an adult and pay your bill " I was flabbergasted with his insult I clearly started a claim had proof on my phone I also have the emails with the claim number looking back but he was such an asshole me and my 11 yr old son left we will be going to corporate and gulf gate the Venice office employees I dealt with were very disrespectful Aliyah was in a hurry and Trent was completely out of line ! read more

The poor customers are left stuck outside with barely anyplace to sit down. Many are old and can barely walk. They are generally tired of the long wait. Once inside they are treated really harshly by employees who are exhausted by the constant complaint customers. It's the companies fault for not making the wait reasonable and the employees trained to be nice. This place is terrible but who else is there since they are the only game in town if your condo signs up you are without options. read more

Comcast is simply the worst company on the planet regarding customer service . You can't call them and speak to someone without banging your head against the wall for 20 plus minutes ... unreliable follow up read more

Their phone Customer Service never affords you a live agent unless you hold for 30 minutes or longer. The equipment has proven to be unreliable. In two years I've had 3 technicians visits for defective service and on one occasion they tried to charge me $100. Furthermore, I'm on my fourth TV cable box. In spite of these issues, they are loathe to offer a credit for your inconvenience. They believe "I'm sorry" is enough! When pressed, I was given all of $3.82 for an issue that lasted all day. As an aside, Xfinity is persistently political and you can't avoid it if you watch any TV. Use anyone besides They are a poor value for the service they offer. Use anyone else. read more

Over the last 7 months, I've been thru the ringer trying to get internet with Xfinity but Andrew at Xfinity Venice helped fix all the issues. We'd been going round and round while they handed me from one service agent to the next, each one more appauled and frustrated with the over the phone service I'd been getting than the last, till I finally gave up. However, recently I came into some money and was able to financially tackle whatever the company demanded from me to get internet set up and running. But there was NO WAY I was going to sit on the phone and repeat the last 7 months with the company so I ran down to Xfinity Venice, spent 90 minutes with Andrew sorting thru all the issues & finding the many, many ways everything had gone. I'm home now, have internet & wifi and could not be happier with the extraordinary service he provided. I will NEVER call Xfinity again - instead, I will make the 30 minute drive (on my scooter, in 5 plus MPH traffic) to resolve any further issues in person bc I know I will be handled with kindness & respect while we doggedly get to the bottom of things. THANK YOU ANDREW!!!! read more

I had a broken cable to my tv. I went to the store which was crowded and had a employee signing people in. He realized he could solve my problem in about 2 seconds by grabbing me a replacement cable,which he did. Saved me a long wait while not inconveniencing people in front of me. People there are very polite,helpful and show initiative. read more

Coming from N area where we do not have Xfinity I have to say their service is superior. In store staff is great and even when they're busy I never feel rushed. Excellent staff read more

After waiting 20 mins to pay for a cable, my husband gave up. he left the cable and came home. Customer service here in Venice is really bad We have bad reception in the bedroom. read more

We needed them to come help set up our wifi in home and they have cancelled and rescheduled the time they can come over 3 times. We aren't at their beck and call and have lives. Completely ridiculous. You need to get your act together. read more

You had better write everything down. Date ,name who you talked to,time.... better if they can email you... reps say things and then when you go back.. you talk to someone else and things change.. reps say deal is not available anymore.. or previous rep misinformed you... I do not like dealing over the phone.. I can't remember everything they say... you are screwed once you agree to a contract.. BE CAREFUL.. you have been warned... read more

Never actually got in the line was song long for service.I just wanted to buy a phone as I jumped in the Gulf with mine in my pocket

Over the last three (3) months I've paid $677.00 for TV, internet and home Security when my bill was to be no more than $166.00 a months. I have been over charged. I've tried several time to contact your office without results. I've spoke with rep on your Chat and phone conversation about this and have yet received a corrected bill. Please correct the record. read more

I bought a new cell phone from Xfinity Mobile. It was defective. Calls to my phone were "dropped" when I hit "answer." Some contacts could reach voice mail; others could not. The ringers went to "0" so I did not know when I got a call. The Xfinity technicians tried for 3 weeks to fix it but could not. They tried a new phone. Same problems. I asked for my money back. First, I had to go to another carrier (T-Mobile) for a new phone in order to keep the same number that I've had for 30 years. I did so. T-Mobile technicians found that the problem was not with the phone but was caused by Xfinity. I then went back to Xfinity. Xfinity told me to get a refund, I had to go home and print out an email from Xfinity with a Quick Scan attached. I was then to pack up the phone and charger, take it to a FedEx facility where they would print out a mailing label and send it to Xfinity somewhere. Xfinity would then examine the phone to determine if I qualify for a refund. I paid for and received the phone at the service center, it did not function properly, Xfinity could not fix it. I should be able to take the phone back to that same store and get a refund from that store. Xfinity also said they could not use the QS they sent me because "they can't accept a QS provided by the customer." I walked out. Also, the "service" center doesn't open until 10. You must then sign in and wait 2 -3 hours to talk with a technician every time you stop in (I've been there a dozen times). I've sat there for approximately 28 hours and I'm still at Square 1. Xfinity should operate like Home Depot and Walmart - Money back, no questions asked. read more

If I could give this place negative stars, I would. Absolutely the WORST customer service I have ever encountered. To treat customers so poorly is bad enough, but Venice is a community with a lot of seniors. This Xfinity location does nothing to make the experience easy on customers. They do not allow online appointments so one just has to sit there and wait for hours. Every seat in that place has a sad or mad person occupying it with many others standing around. There was no monitor to indicate where you were in line upon check in. They did offer to text me 10-15 minutes before my name would be yelled out so that we could run other errands and come back in an hour or so, but they never texted. When they finally did yell out my name, I got the RUDEST female service person I have ever dealt with. She refused to discuss options and prices in advance. I intended to bundle internet, tv plus add ons, and home security--a pretty good amount of money for the company. She refused to even possible bundles for new customers and prices. She was so rude and I could tell she was reigning herself in, perhaps because a supervisor was right there. I WOULDN'T DEAL WITH THIS COMPANY IF THEY WERE PAYING ME! And as for that horrible "customer service" woman, she needs to find another line of work because she is totally unsuited for this one. read more

The worst internet provider in Sarasota. Service is constantly down. If you rely on home internet to do work DO NOT CHOOSE XFINITY!!!!!

Just moved to Venice and signed up for Xfinity. We were given a control box that is surely out of date or second rate. Couldn't record shows well and couldn't find a way to watch them after recording. All of the company's online instructions were for a different model box, even the YouTube videos featured a different box. The newer box is very easy to operate and record. We had Spectrum up in Manatee County and I must say it is FAR better -- as far as sound and navigation visuals (the Xfinity 'guide performance and channel listings are horrible and poor quality type font). We had Xfinity here two years ago and I don't think we had many issues. Now they are closed until August 28th. Thanks for listening. read more

I'm at the store now waiting to exchange a box; I've been told the wait time is 30 minutes, which based on previous experience will be more like 45. They used to have a separate counter for equipment returns and exchanges and the entire process took less than a minute, but they don't have that anymore - I guess it made too much sense? read more

Totally unprofessional store and service. Many low tech businesses (think Walmart deli) have a "take a number", and a slightly higher tech business (think Dominos Pizza) posts a video display so the customer can see where they are in the queue. No employee dedicated to accept returns and swap outs which takes only minutes. These customers have to wait and wait and wait while the sales people go on and on with their pitch to other customers to buy equipment and services. No signage to tell customers how to get into the queue. We all stand around wondering how it all works. Got issued the wrong equipment twice and malfunctioning equipment on the third visit, and today just gave up after an hour of waiting. Still no TV, but still paying! And hire more reps. Ridiculous to have 20 customers sitting and waiting and waiting to be served. read more