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    Verizon FiOS

    1.0 (3 reviews)
    Closed 7:00 am - 9:00 pm

    Services - Verizon FiOS

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    10 years ago

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    AT&T Store

    AT&T Store

    (3 reviews)

    I walked into this AT&T store already stressed out after losing my phone and my ID (yes, they were…read moretogether in the case ). Because of two-step verification, I was completely locked out of my Gmail, Apple ID, bank apps - everything. I just needed help getting reconnected to my own life. To be fair, the employees tried... but it was like watching a chaotic group project where no one actually knew the assignment. One of them, Pauline, was clearly brand new and had absolutely no idea what she was doing. Not her fault, but maybe don't leave the trainee in charge of someone locked out of their digital existence? The other one, Gabrielle, was the Attitude Queen: all eye rolls, sarcasm, and zero customer service. She acted like helping a customer was some sort of personal insult. Honestly I think she is still rolling her eyes. Between the two of them, they managed to give me: the wrong phone number to call since they couldn't , the wrong department, and absolutely no real guidance. When I finally got through to AT&T Loyalty, they were shocked the store hadn't helped me at all. Oh yeah, when I asked for names, suddenly everyone got very quiet. They gave me only one name (Gabrielle) and refused to confirm the other. They also denied me any chance to speak to their manager, Cynn, who I'm convinced is either permanently "not available" or completely imaginary. They refused to give me a work number or email for management which is honestly wild. What kind of store runs like this? A top-secret bunker? Yes, they attempted to help but between the incompetence, the attitude, and the refusal to provide basic accountability, the whole visit was a disaster. If you're hoping for empathy, professionalism, or even basic problem-solving, do yourself a favor and go literally anywhere else.

    I couldn't understand what the young man was saying, (he sounded tired or drugged)After only one…read moreattempt to understand what I was saying and no warning I was transferred to an automatic recorded line. I was to pick either broken phone or phone outage. It was neither. I couldn't add more memory to my iCloud. When I couldn't chose #1 or #2 the call was disconnected. The young man needs at the least, customer service training.

    Verizon FiOS - televisionserviceproviders - Updated May 2026

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