Came in a month ago to change our plan after the price jumped $50 a month. I realized when the new bill came that no changes had been made. The first dmployee didn't actually change the plan, resulting in $100 in charges we shouldn't have to pay. We had to come back to the store again because you can't make any account changes on their crappy website, the website chat bot is useless, and phone operator scheduling was down. Yesterday, a different employee couldn't find the original order and said no comparable plans were available. He made no attempt to find a solution or escalate for support from a manager, even when we started the process of canceling both accounts we have. He actually asked if we were sure the person was an actual employee and that we could be lying about making the changes! Somehow it was OUR problem he couldn't find a match to the employee number of the person who made changes to our second account at a different property the same day. Which proved we were in the store on that date, BTW. (Hint: it's not a customer's job to police your store and make sure the dude in an Xfinity shirt logged into your system actually works there. But clearly he did and just wasn't any more competent than employee number two.) Looking forward to canceling two accounts after our AT&T install on Wednesday. Say goodbye to $250/mo in revenue from two addresses, Comcast. read more

Their the most irresponsible company. I'm not going into detail but we dodged a bullet. I'm disable n it was a huge mess they could never get their act together they send out a installer with no equipment the first time a waste of time n they sent out a 2nd installer not prepared for my installation again. We decided to stay with UVerse when, I called the salesman to let him know we're not changing providers he didn't even mind. BEWARE OF XFINITY! read more

So far off to a bad start I had an appointment today from 9-11AM well at 10:28 Am I get a call from dispatch saying my tech. Would be about 5 minutes late so I said ok that's fine at 11:30AM I call to see where my tech. Is only to be told he won't show up until after 1:30pm that is not acceptable So I let the representative on the phone know this & ask to speak to a supervisor only to be told no! I then Demand to speak to a supervisor for very little help! The whole staff needs some serious coaching in customer service & how to resolve issues correctly when there is a very unhappy customer read more

The worst service ever! Laticia was rude and made me wait 45 min in the rain to tell me she made an appointment for me to come back the next day to pick up my equipment!! And that was the beginning of a nightmare relationship with Xfinity. Once i cancelled my service in February. Xf continued to automatically withdraw $600 from my bank account , twice, in March!! i have AT&T internet and LOVE IT!! DO NOT GET XFINITY!! You will regret it!! And don't allow them access to your bank account you will be broke! read more

08/14/2019. What a nice showroom. Very Apple-like. Salon helped me today. He was so helpful. Got me a quick appointment (next day) to get WiFi installed at my house. Satisfied as I was out of there in less than 20 minutes. read more

See all

Worst customer service! Sale people lie to get you to sign up! I was told by the man signing me up for phone service and internet that they are owner by Verizon, but I would get better service at a better price! They are not! Now if I want out I have to buy out a year! Scam ! Stay away! I've complained since two days after signing up and it has fallen on deaf ears! read more

New customers beware. Do some online research on xfinity.com before stepping into this store location. I found this really sweet deal online from the direct store for internet and tv for 50/month! Can't beat that deal for a year right? Well I was wrong, after 30 minutes into signing me up and installing the equipment they gave me. I was given the wrong box, it was dirty when I took it out the shrink wrap. They gave me a basic receiver for my HD Smart Tv (was not compatible) when I stated I have a HD TV talking to the sales rep guy. I returned the box and they gave me a the HD Receiver. I got home and hooked it up and wasn't getting HD quality channels. So I called customer service and they had told me my kit should have came with a HD chord. I went back to the store the next day and asked why wasn't I given a HD chord, the sales rep said, "Oh, usually customers have their own chords, but we do have chords that come with the box." -- this is where the headache begins. They assumed I had what I needed. They should have asked if I needed a chord and that it came with the kit. -- So after installation the tv works, but still the no HD quality channels. called customer service again. They said my account has HD channels but the person who created my account opt it out. and that HD has no fee because its included in the package deal. -- So next day I go back to the store and ask about the HD channels, the sales rep says it'll cost me an additional $10/month for HD channels. -- seriously like WTF? I explained to the rep that I spoke directly with a comcast service specialist and said its no fees. She had said "We're different from the Comcast online store." - NOTE: if you look at COMCAST xfinity customer policy it will show that the "in-store" and "online store" is exactly the same company and share the same sales and bundle deals. No exclusions. So I cancelled. After cancelling I was not billed for $138. -- how did $50 turn into 138? --EXACTLY! So what had happen was the store didn't honor the online deal but signed me up anyway thinking I wouldn't find out and charged me for the products that I returned. I came back with my receipt showing the I returned all my products. -- the sales person said "oh we found your box, it hasn't been processed yet." So why the F are you billing me?? Watch out for their sales tactics. Biggest tip: Keep documents of everything. Ask for receipt or a copy of your new purchase. Recommendations: Buy directly from the online store. Customer service better and they get stuff done right the first time. read more

See all

Worst service ever!!! Constant lying about how much you're being charged and what you're getting. Just awful!

I wanted to take a moment to acknowledge an Xfinity employee. My friend and I were walking with her two dogs on the Virginia Trail in Modesto, Ca. Two stray dogs approached us and began attacking her dogs. We yelled at them and tried getting away but they were VERY aggressive and continued to try to attack. I picked up her small dog so he wouldn't be bitten. I ended up falling on the ground as we continued yelling. An Xfinity employee was working near us and came to help. In the struggle we didn't get his name but he was a blessing from God. Thank you for your help! read more

Very poor customer service. Talk to three people on the phone that spoke broken English and I couldn't understand. Trying to get my Wi-Fi fixed. They said they would upgrade upgrade my modem for $ 15; they sent me the old modem I had two years ago. Had to go to the store to straighten things out they wouldn't help me without an ID they didn't tell me I needed one ahead of time. Drove 60 miles today to get this issue taken care of and find out the modem I have two years ago was the one they'll give me and they wanted the newer one back. There has to be another way besides Xfinity the worst customer service there is. They need to hire some Americans that speak English. Don't waste your time with rip off Xfinity! read more

A tree limb took out my main power line which caused my internet/land line cable to catch fire and burn all the way to the pole. Comcast was at my home within 3 hours of my call and the tech Mark completely rewired from the pole and had me back up and running in 107 degree weather. Can't imagine anyone doing better. read more

Comcast Internet down from 11:00 a.m. to 3:00 p.m. on a busy work day. How can I work to pay my bills, including yours? Thanks for ruining my day and making me look like a flake to all my clients. I have reports due that I can not work on, nor deliver. All a business has is it's credibility, obviously you don't care about yours, so here's your well deserved one star. read more

5 stars for Joe. By far the most helpful and friendly customer service we have experienced at this location.

This review is mainly for the customer service that Deontea provided, he was very helpful and informative! It's so hard to find people who care about what they do or the customer, especially since he wasn't sure if I was even signing up, he took the time to make me feel comfortable with my decision and made sure it was the right fit for me. It's been a while since I've had a great experience with any cable company! Thank you Deontea! read more

Xfinity has the slowest service. The customer service is HORRIBLE. The employees are not helpful or knowledgeable. Don't call the customer service number. They don't know what they are taking about. It's like they are reading off a script when you ask them questions and they couldn't provide me with the stores # in Modesto - sketchy. read more

My experience with Comcast has been nothing short of excellent. From my first contact person, Kathy (in the business office,) to Scotty in Direct Sales, I was overwhelmingly impressed. These two truly went above and beyond to deliver superior customer care. My relocation to the Central Valley was tumultuous and emotional. Kathy and Scotty responded with professionalism and compassion and made my transition here so much smoother. When Daniel (Installation) arrived, he was prompt, efficient, and skillful at his job. The experience I encountered with Comcast was truly better than any I have ever received from any internet service. I am baffled as to why there aren't any more 5 Star reviews, but I am telling anyone I know who is searching for an internet provider to ask for Kathy, Scotty, and Daniel at Comcast in Modesto. They are genuinely deserving of all of the accolades I have bestowed upon them! P.S. For those wondering if I work for this, company, I don't. They are just THAT awesome. read more

I called xfinity comcast to apply for my internet essentials that I qualify for with school. I had gotten an approval letter after submitting the proper paperwork and never heard back. I waited 2 weeks called them and gave them my info to complete the process. I get a letter in the mail stating I can now go onto my Google play store and create a profile. And in 7 to 10 buisness days my self install will be delivered.. Yay. Nope. I go on and the app can't identify my phone # or email..ok..and still no equipment. I'll wait til the following Monday. Maybe the system hasn't established my info. Monday comes still no login. Okay I call back and they completely displaced my approval and I wasn't even in their system? Say what who'd I give my social too then? Mind u the rest of my info? So they approve my app again and say my equipment has been delivered and my app requests the installation be set up.. but guess what? Still no equipment. Ya know I feel as tho now having to be a low income family struggling I'm sure just like the rest of you and be when I was a customer paying g 300$+ when I wasn't considered lowincome I was treated a lot better. Sorry comcast infinity but since u are the only one offering service here I HAVE TO receive your crappy service. Otherwise I'd go with att. read more

Do not get Xfinity it is the worst service I'm so frustrated and have canceled my cable service with them they sent 3 different techs to my apartment just to keep telling me there is a problem with my inside cable but they never fix it I'm getting the run around and it's cost me time off of work just to be told the same thing makes no since read more

Why bother!! Tried for hours to help my elderly mother sign up for "internet essentials " literally wasted hours on the phone to get no where. Was told go into the store they will be able to assist. Another waste of time. Have to be completed online. Just what the elderly and low income people have.. right?? After uploading my mother's information a long w setting up direct deposit. At my in person appt, was informed account canceled. DONE. Can you say AT@T. read more

Just dropped off my Wi-Fi at the Xfinity store in Modesto here. If you're expecting any kind of service, then give up now. Long lines, rude people, and the usual poor level of customer service that we've come to expect from Comcast. If they weren't the only game where I live, I'd be using somebody else. I know a lot of people use Covid as an excuse, and this is a perfect example. All I wanted was it a receipt for the router, two people standing around doing nothing and nobody could check my device in. I wound up just dropping it off and taking a picture of it sitting on their little table in front of their door. read more

I was helped by Romio. Great customer service and very helpful. Would definitely recommend to friends and family.

Arnold C!!! Give the guy a raise super cool super nice super good experience! Just got xfinity mobile saves us 90$ a month compared to sprint and Better service!!! read more

Great service when your going to buy. The aftermath is the shitty part. Went in to buy a new iPhone 11 the one I wanted was not available "out of stock" so I had to pay more for the next model up. That unit was out of stock as well so they offered 2 day shipping. Contact from xfinity corporate to confirm my order guess what the one I selected is also out of stock no 2 day shipping available. So why did I pay more and still have to wait more than 2 days which was promised. Couldn't call the store because they do not receive calls there is literally no local number to contact them. Trash service and follow up. read more

I am a believer that cable is better than satellite but unfortunately Comcast is a very poor company to do business with.

I never thought I'd see the day where the customer service through the call center was 10Xs better than what I'd experience in store! They asked that I bring in transcripts of a chat conversation and drive 25 minutes to this location. Once there I was met with attitude from an associate and eventually told by Management "We can't credit all of that back, but you're welcome to try calling customer service if you think they can do something better." Guess what? Another 3 minute phone call and both charges were credited back to my account. If you can't do you job with a smile on your face, despite the situation, then you need to find another line of work! P.S. I wasn't giving attitude, but I was insistent that I had the proof in my hands that I was told I would not be charged these additional fees. They were free to read all 12 pages of transcripts, but did not. read more

Bait and switch they tell you one thing and do another they told me to come pay my bill when my service was interrupted.. I called them on Sunday the Xfinity rep. told me to pay 148. I couldn't pay my bill till Friday but I did come in early and paid on Tuesday. Then they took my cash gave me my receipt and said she was going to get me something from the back. Instead the girl named Sandra came out and said she needed a 50$ deposit. The representative on the phone Sunday said to come in and pay 148 nothing about a deposit I told her I am disabled and I got behind because of Christmas for my kids I explained that to them. I told them that I never lied about when I could pay The Internet is good the TV sucks and their phone sucks their new DVR doesn't work properly sometimes it only records part of your shows I am the most unhappy customer they ever had read more

The absolute worst "non-provider" of cable and internet services that I have ever had. This review has nothing to do with this specific brick and motor location, but everything to do with the lack of service provided by Xfinity Comcast. It seems as though the service goes down at least weekly for hours and even days at a time. You should avoid signing up for any of their services unless you are looking to develop a friendship with one of their many customer "service" operators. You will call in so frequently to inquire as to when the service may be up and running again that you will begin to know them on a first name basis. Do yourself a favor and sign up with any provider except this one. read more

I'm blown away by the lack of customer service. I simply showed up to drop off some old equipment. I figured why ship it for free, I'll do one better and drop it off to them. I walked in and told them I was dropping off some old equipment. They asked my name then told me to have a seat. Next person comes 10 minutes later and she is also told to have a seat. She asked for how long and the guy told her 20-25 minutes. Seriously? I have to wait 20-25 minutes to hand them a router? I was so upset that I set the equipment on the counter and told them I was leaving. Plenty of employees standing around and a bunch of people waiting. Never go here. Do your business on the phone and return your equipment via UPS store for free. Unbelievable. read more

Came in here to just pick up equipment after already setting up my internet and the first person we speak to is the greeter Leticia. My husband said I need to pick up.. and immediately Leticia said what's your name (speaking over him and not letting him finish) and he said equipment and she repeated vigorously "No no I need your name what's your name" and he said his name but she repeated another name. He tried to correct her and she completely blew him off and said just wait over there. So I tried to be positive and tell him she probably got your name, no worries. And sure enough they call the incorrect name. I feel like Leticia was only rude to us, because every other customer who walked in after, she was extremely nice and attentive. 1 star for poor customer service from the start and making us uncomfortable. read more

I got xfinity about 7 years ago and when they started offering cellphone service I switched to them too. When I moved though they didn't service the area I moved so I had to pay more for my phone service because I no longer had wifi through them. So a couple years later I want to purchase an iPad. Of course I go to them first and they tell me they can't sell me a new device because I don't have wifi with them. I don't have wifi with them because THEY don't service Turlock. Well the time came that I wanted a new phone and I'm not going to pay more for a phone so that I can then use xfinity SIM card so I went to Att and got my beautiful new phone and canceled the service I've had for at least 5-6 years. It's unfortunate they'd rather lose paying customers who want to spend more money with them Beothey don't service my area with their wifi. read more

This place can be god or bad depending on how crowded it gets. It's best to negotiate with them in person and not to try and haggle on a phone call. read more

Comcast is the worst. They still charge you $100 even after you get approved for their service. Then they don't remove the $100 changes as they say they will. They expect you to pay the $100 then credit you for 2 months worth of bills.. wtf? Why am I forced to pay something I got approved for. Then wait for a credit? If I wanted to pay my account 2 months ahead I would have. Comcast you have definitely lost another good customer. read more

They are more then helpful when you are looking to purchase service from them any thing other then that they will go out of there way to divvy you off to someone else last time I shop at this location or basically any of there retail locations service is great from Comcast and xfinity mobile I would highly recommend them but there is a huge drop off in the retail location, special thanks to the manager lady it seems that your dedication to having no customer service has really taken with your employees read more

Came in, checked in. Waited 10 min. Someone else got helped before me that wasn't signed in. Had to ask what my position in line was in order to get helped. I never was asked why i was standing there for? read more

Xfinity probably ranks #1 for the WORST customer service in my book! My wife and I decided to put in a camera system after our neighbor poisoned our dog. In order to get a smoother, clearer picture over the internet, it was recommended we get internet service with more bandwidth. When we asked for a recommendation of which company to turn to, Xfinity was mentioned. We called Xfinity to inquire about rates and internet speeds, and scheduled an installation. We were told that because no one at this address had cable TV in the last 15 years, and because we only wanted internet and not a cable TV package, we would have to pay $99 for installation. We reluctantly agreed, because we just wanted it done. About a week later, in November, their first employee came out. He kept questioning why we wanted to use their service, like they really didn't even want our business. After explaining to him what our needs were, he went alongside the house to look for a cablebox near our street. He was unable to locate any box. Evidently, our neighbor had removed the box when he put in a new driveway. The Xfinity employee said he would send out another team to locate the line and put in a new box. "No problem!", I told him. A week went by, then two, then a month, then two months before we decide to call them and ask, "Are you ever going to come and install our service?" The employees over the phone have always been nice, and they apologized for their mistake. A week later they had a guy come out and "install a box" and then another employee showed up to finish the installation. He was nice, polite, and professional, but I found myself explaining again why we were even interested in their internet service and that we don't want cable TV! Worse yet, when he went to look for a cable box, there was none!!! The previous employee had simply spliced into the main-line and run a wire to the house, and that line would not support internet service. I was told their supervisor would be contacted, and that the problem would be fixed quickly. He even gave me a number to call him as soon as the repair had been made so he could come out and immediately finish the job once the box was installed. No one ever contacted us, and another month went by before I decided to call the cellphone number I had been given. I was told the supervisor had been contacted a second time and would call me back soon. He never called. At this point we no longer want Xfinity! If it is this hard to get an installation, what would happen if we had a real problem!?! I would recommend staying far far away from this company! We have decided just to stay with AT&T. The bandwidth may be less, but at least they have had excellent customer service. As far as Xfinity, their problem evidently starts right at the top, so just steer clear. read more

I have gone back and forth between comcast and att for years now. Comcast has always had "okay" service, but you really have to remember to negotiate your renewal before your agreement has ended or you save nothing. As of 2014, their sales reps lie about what you are signing up for. This is no rant. We were lied to by our sales rep about not having to bundle to get the 19.99 per service as we only wanted internet. This guy signed us up for the works. We could cancel of course, but now we were without at&t, without internet and forced to settle on 29.99 non bundled internet. Their "supervisors" simply don't believe you... and even if you ask the rep on the phone, they don't enter notes in the system. Also, don't bother asking for their name. There is no way to reach them again, ever. Bottom line, fast internet. Good bang for the buck. Frequent outages. Absolutely false advertisement about their customer satisfaction guarantee. Sure you can cancel within 30 days, but they don't give a rats behind if you do. Comcast for home is equal to metro pcs on the go! Decent on paper right??? read more

Went to use my Infinity acct and it is no longer available. Called Customer Service who explained to me that it was dropped. If I would like to pay more, then I can receive the options which I had last week. Infinity can make changes with no notification in the middle of my contract??? ? read more

Xfinity is the worst WiFi service to ever exist . I pay way too damn much ($65 and rising ) for shit WiFi and I don't even have cable to pay that much . I have to restart my box every hour just to stream any app like Netflix or Hulu and it is very very difficult to just get through 1 entire show without interruptions about internet connection. I am really looking forward for our contract to be up. As well as they tend to mess up on billing sometimes. read more

Oh my. Xf internet and the promises made when they want a sale is deplorable. When you call to get answers as to why your data is high you get talked around until you get fed up and pissed. You get people on the phone that don't understand nor comprehend what you're saying. It's sad because I started my career with cable. read more

Worst customer service ever. If there was another option I would definitely consider it. There check in process is a fail. Customers who don't see the small sign won't get checked in and lose their place in line. Avoid this place if at all possible read more