Xfinity's handling of my account demonstrated clear failures in operational accuracy and professional conduct. A technician recorded an on‑site visit that never occurred, and during the cancellation process, both the technician and the sales representative displayed behavior inconsistent with basic industry standards.The interaction reflected a broader issue: a lack of accountability, respect, and internal quality control. Customers should not have to navigate fabricated service logs or dismissive staff when attempting to close an account. read more

Xfinity Store by Comcast - Xfinity Router - Internet Service Providers Near Me - Largo, Maryland

Went with my sister to setup her Xfinity. We arrived at the store, just a few ppl inside. We were checked and seen by a rep is less than five minutes. The young lady was friendly and personable. We left with the account setup and router in a few minutes. I highly recommend this store on Campus Way. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Largo, Maryland

I visited this location to set up Internet services and was assisted by Paul. Let me say that if he is not a manager or on track for management then Xfinity is missing out on talent. Ina world where customer service agents make you feel as though they're doing you a favor Paul can teach a masterclass in customer service, professionalism, multi-tasking and time management. His knowledge of Xfinity's products and services is impressive and made my visit speedy and effortless. Paul informed me of every special, deal and incentive which helped me in choosing a plan that I'm very happy with. One thing that impressed me from the start of or interaction was how observant he was. I handed him my drivers license and without missing a beat he thanked me for my military service (if you know you know!) and ensured that the appropriate discount was applied. Paul is the gold standard of customer service, and I'm happy with my decision to go with XFinity! 10 out of 10! read more

I just visited this Xfinity store to return an old DVR and get it removed from my account. I only had to wait a few minutes to be checked in so a tech could see me. Then I just sat down and enjoyed the cool air on another hot day. It wasn't long before a tech asked me to join him at his desk so he could scan the code and it was all done. While I waited I was checked on by other staff assuring me the wait would be brief and it was. I like this location because the store is large and we are not on top of each other. This location also has its own little parking lot away from the main lot. This is helpful since this location is in a busy plaza with a Lowes and a Giant among other things. This is my second time here. I had a good experience each time. read more

Why do I have to wait to RETURN equipment. This is one of the reasons why I left them. ONE of the reasons. They make everything so inconvenient. Even trying to pay my bill was exceedingly painful. Smh. Cannot recommend them at all. read more

Service sucks employees are just standing around while we wait a hour. No one helped got signed in just to sit around and wait. read more

Xfinity Store by Comcast - Waiting while they talk about non work related issues. - Internet Service Providers Near Me - Largo, Maryland

I live in an apartment building and all the cables are connected outside. The wires are attached to a pole and when the wind blows it makes the coverage spotty. I'm not the only person affected, I call for maintenance and someone came out and acknowledged the issue. It hasn't been fixed but they are trying to charge me $100 for the tech coming out but it has not been fixed. I work from home and this causes me a lot of issues. I'm going to have to find another Internet service. I got the $100 waived and they're still trying to auto deduct the amount from my account. I'm so sick of this. read more

Xfinity Store by Comcast - All of these wires belong to different apartments in this one building that connect to the internet. - Internet Service Providers Near Me - Largo, Maryland

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***Long review alert*** I visited this Xfinity store on a weekday evening, literally 10 minutes before closing to return my modems and boxes after recently switching to an internet only plan. I really hated to be that customer that strolls in at closing but it's super hard to try to work full time AND make it to the store at a decent time. Point being that I was welcomed with opened arms!!! The representative's name who helped me is Shawn, she was absolutely amazing. I wanted to just have a quick transaction to get out of her hair at the end of the day, but she offered a lot more help than I even expected. I did not have to ask for information.. she provided me with all cable options, voluntarily looked into my plan and past payments, she even went into detail about their phone plans! All unwarranted. Very happy with the service that I received and I will definitely be back. Oh, and she talked my sister and I into actually getting cable again! so we left with new, updated modems and a box! She also advised that walking into the store is more beneficial to the customer because more options, plans and discounts are provided. Calling customer service or looking online isn't as thorough. Thanks so much, Shawn! Way to represent. read more

This location was quick and easy I just did a drop off and left They were nice and fast read more

I've been to this Comcast before. Decent service, but I couldn't understand why I had spotty WiFi for months, prob a year. I learned that I had a modem that wasnt compatible to my high speed, gaming WiFi. Even after I exchanged/upgraded my modem (at this location), paying an arm and a leg for cable services.. WACK! So a star off for that. My most recent experience was 5 star fantastic! The store closes at an inconvenient 7pm. We went after work, taking the risk of being those people that run into the store minutes before closing (15mins for us). The tech at the front didn't bat a lash, but greeted us and directed us to the next station. We totally expected the sigh from employees and for them to lock the door behind us. NOPE! Next we met Shawn who showed exemplary customer service and treated us the way loyal, long-standing customers should be treated! She didn't rush us and while I was proud of cutting the cord from cable, she talked me back into getting it! *Palm to face*. She wasn't pushy or sales pitchy, she was patient and informative. I really appreciated her service and commitment to customers. While I've had great customer service via phone, this was unexpected and made for great holiday spirit! Thanks Shawn and Comcast! read more

Staff is very nice but it's too hard to reach a live agent and that's not good for me when issues arise

I've been with xfinity for almost 3 years. The first day I installed my equipment everything worked, until my internet started going out. I mean almost everyday. You cannot possibly work from home under these conditions. Frustrated, I called someone in Tech and told them my frustrations, they were able to get the internet jumping again. Days later, the internet is out and again I called customer service. The rep said I had an old modem that needed to be replaced. I've only had the box for a year so if the equipment is old your company gave me an old modem, I will NOT continue to pay for a service that does not work. read more

Xfinity/Comcast has the worst customer support in the country, if you need anything from them be prepared to waste 2 hours of you call, it's better to text or email, then you only have to wait for 1:30. It's so bad it's almost comical, I tried the texting support and the person said I have no ideal when your service will be back up but we have (awesome techs). Well that makes everything better doesn't it, when you work from home just tell your boss that you can't work but some awesome people are on the job, 1 day? 2 days? A week? I have no ideal because they said we can't tell you anything. That's so helpful isn't it. I will be switching service shortly. If you think about using this company try to call customer support first.... Good luck read more

I was considering a mobile service with Xfinity but very little information is available online. I called Xfinity customer service and they were unable to answer all of my questions; they told me I had to call the store. I looked for the Largo, MD store online and they do not publish a phone number to the store. I've had Xfinity for a very long time and it is time to switch to a cable company that still provides great overall service. Xfinity makes it easy to choose another company. read more

This business has obviously analyzed the COVID-19 situation and arranged a well thought out floor plan complete with tape on the floor and a member outside of the door to triage each approaching customer's problem and directing them exactly where to go, one at a time. My transaction took 7 minutes and I felt that every precaution was made for everyone's safety. read more

Had a great experience at this store when I came in to sign up for triple play. We walked right in to be helped - no line. Unfortunately, the staff member who signed us ip said we had everything we needed in the bag---Not the case. We went back on a Monday evening around 6pm (mind you, the store closes at 7pm). There was a terribly long line for us to just pick up one piece of equipment. I get the purpose of first come first serve but we waited over 30 minutes for someone to just hand us a modem that was ALREADY showing up on our account. Considering how most people work from 9-5, I would think they would have more people working in the shite from 5pm-7pm (my recommendation). read more

Honestly, just extremely slow service Picking and choosing who should be serviced vs. looking at list. Even just to return equipment That's why I went with fios read more

I went to the Largo location and was happy that I was assist by Mr. BARRINGTON YOUNG he was very helpful and knowledgeable he was able to break things down that my mother and I would understand and most of all he was patient with us Senior citizen read more

Been a customer for 40 odd years. Monthly fee over $200.00. Home with the covid 19 pandemic. My service goes out every three days. Todays issue is there is an outage because Comcast is upgrading ther service and that's my problem why???? FIOS is beginning to look good to me. read more

It is Sunday and we have been waiting for over an hour to return equipment. There are 2 employees and only 1 is rolling through customers. The other is being much too conversational about unrelated matters. AND ironically the T.V. is a blurry mess in the waiting area. read more

I went to this store to simply pickup my equipment to start my service for my new apartment. Several other people had been waiting before me. I waited about 30 minutes no one greeted me or kept me up to date with what was taking so long. There was a heavy set lady who worked at store sitting down by a tall gentleman with braids waiting on a customer however she appeared to be doing nothing. It was another young lad working as well she was returning equipment she managed to serve 3 people during the time frame while her co-workers were in tandem working with one customer and two employees. They exhibited no since of urgency to tend to the customers who had been patiently waiting. For a new customer this is an absolute turnoff and makes me feel this is a foreshadowing for future customer service. There were at least 3 new customers that walked out. read more

I today encountered the most ignorant and incompetent employees I've ever experienced in an electronics store. I rarely write reviews . The exception is when a service professional is especially strong. Today neither of the two employees bothered to listen to what I drove 30 minutes to obtain: replacement boxes because Comcast had failed to provide HD-capable boxes. Given the content of the constant, loud, unprofessional, and uncouth chatter among the workers (all of whom were wearing masks), it would not have surprised me if they could not read. But being able to hear/listen should be a required job skill. The workers failed to supply the correct equipment even after taking 15 minutes for an exchange that should have taken 2 minutes, given that there was a showroom full of employees and I was the only customer. Comcast might as well close this location and fire the workers. They're a total waste. I called this evening to drop my service in two homes, sick of spending $450/month for this mess. I've been with Comcast for 13 yeas, but enough is enough. Nobody needs these series of errors. read more