I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Constantly emailing trying to get customers to take on services like mobile phone which seem to…read morehave dodgy pricing schemes. I never really trusted Xfinity the entire time I had their service. Their speeds always measured much slower than they promised. I've been much happier with Point Broadband.

Trebor was awesome!! I used them for security camera installation and they did a fantastic job…read more Super responsive, easy to work with, and they handled all the wiring really cleanly so everything looks polished and professional. They also helped mount TVs, which was a huge help!! Rob is great!! Really appreciate how easy they made the whole process. Highly recommend Trebor for cameras, TV mounting, wiring, all of it!!

Could not be more pleased or impressed. Rob is a professional's professional--immensely…read moreknowledgeable, careful, thorough, and a pleasure to be around. Look no further for a job done right. Rob and his colleague installed ethernet throughout our three-story townhouse (7 drops in total). Like another reviewer, we previously had ethernet only in the basement, resulting in poor Wi-Fi coverage on the upper levels. Regarding Trebor Technical Solutions, I wholeheartedly echo what others have shared. During the consultation, as Sriram (2021) observed, Rob "took notes of the locations where I wanted the drops, estimated the length of each run from the networking rack, and how the drops would be wired, carefully noting the number of cuts needed." Indeed, watching Rob in action is impressive--you can see him map, anticipate, and solve problems, as if he can "see" behind the drywall, identifying the cleanest and most efficient pathways. Sriram also noted Rob's "attention to detail deserves special mention, from planning the project to execution." I agree completely. Chaz (2024) wrote, "My experience with Trebor Technical Solutions was top-notch. The owner, Rob, went above and beyond." Absolutely. Rob left our townhouse better than he found it. Originally, ethernet entered through a hole in the wall--Rob repaired that neatly. He also removed unnecessary coax cables, replacing those plates with new ethernet plates. As reviewers' pictures show, Rob meticulously labeled each line with its corresponding room. Dan (2022) shared, "Rob is a pleasure to work with and makes everything easy. He pays close attention to details but also makes amazing recommendations." Couldn't agree more. He has a high work ethic and high standards. Todd (2022) wrote, "There's every reason you should immediately choose this company. Rob, the owner and a worker bee, is highly motivated to do right and technically trained by several mainstream internet and TV companies. He is extremely responsive and an awesome communicator." Rob's background (having worked at major companies) and continued work experience (providing expertise and skill to a variety of clients) are indeed impressive. Kyle's (2021) general contractor remarked on "how astonished he was with the gentle and delicate approach Rob took to making cuts in the drywall. Even though I was running drops across three floors and opposite sides of the house, Rob made only the smallest of cuts in the fewest places and did an excellent job patching up the drywall." Exactly. These were also my observations: Rob accomplishes tasks effectively with minimal disruption. Notably, he expertly repairs drywall cuts, leaving them paint-ready--a service many contractors overlook, as Sriram (2021) mentioned. Finally, Rob's patience deserves special mention. He patiently walks you through each step of the process at the level of detail you prefer, answering questions thoroughly--from the initial consultation through to completion and beyond. It was remarkable how patient and kind he was when explaining the system, piece by piece, and assisting us in setting everything up. We're grateful to have met and worked with Rob and his colleague. If you want commercial-grade quality and craftsmanship in your home, you've found the right team.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

Great Day All, I…read morerecently had the pleasure of working with Torian at the T-Mobile store, and I cannot speak highly enough about the experience both times i recently worked with him. He assisted me with a phone replacement and demonstrated an exceptional level of knowledge, professionalism, and efficiency throughout the entire process. Torian's customer service was truly outstanding. He took the time to clearly explain my options, ensured everything was going to be set up properly, and made what could have been a stressful situation completely seamless. His attention to detail and commitment to providing excellent service did not go unnoticed. He embodies the level of professional excellence that T-Mobile should be proud to have representing their brand. It's clear that he genuinely cares about his customers and goes above and beyond to deliver a top-tier experience. I look forward to working with Torian again in the future, as he will undoubtedly continue to be a valuable asset and trusted resource for my account. Job well done my friend!!

Complaint against T-Mobile Store at 8310 Annapolis Rd Ste A, New Carrollton, MD 20784…read moreI am filing a complaint regarding misleading sales practices and poor customer service at the above-mentioned T-Mobile store.On August 13, 2024, I visited this store to purchase a new phone. The manager, Jose and Juan, offered me a plan for $123/month, along with promotional items including two tablets, a JBL boombox, a phone case, and a screen protector. He claimed these were part of a "free promotion."Subsequently, I discovered my actual bill was $164/month, not the $123 promised. When I attempted to return the tablets, the store refused to accept them. A T-Mobile phone representative later informed me that I could still return the tablets within the return period.Upon revisiting the store to process the return, I encountered extremely rude employees. Manager Jose, who had initially assisted me, walked out of the store without addressing my concerns.This experience demonstrates: 1. Misrepresentation of plan pricing 2. Misleading information about "free" promotional items 3. Refusal to accept returns within the stated return period 4. Poor customer service and unprofessional behavior by store staff 5. never received a receipt of transaction conducted 6. Denied the knowledge of who the boss was so that I could notify them of this misconduct. I am seeking a resolution that includes: 1. Correction of my plan to the promised $123/month 2. Acceptance of the tablet returns 3. An explanation for the misleading sales tactics 4. Appropriate action to address the unprofessional conduct of store employees 5. Disciplined

Jelani is the best (smart and talented) His team is very…read morenice and helpful too Love them (went to many stores and they are can't do anything)

From the owner: Visit the T-Mobile store in Bowie and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3901 Evergreen Pkwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

I tried the xfinity assitant online several times this week. It is simply a run-around game…read morewithout the luxury of actually speaking to a person. The responses are always the same of 3 of 4 choices that is provided to any questions asked. I have xfinity at 2 properties, in different states and the service provided has been awful for 2-years at both. I will be cancelling my service as soon as possible.

our tv and internet has gone out at least 8 times in the last three days and it continues to do so…read more Comcast has continuously made excuses for the problem and it continues to go out. How is it they don't discount the account for the time it does not work?

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.