I would be remiss if I failed to mention how Xfinity exceeded my expectations today. I reluctantly stopped by to drop off equipment, fully expecting a line, and ready to get frustrated and possibly leave the store without taking care of the business. Boy was I wrong today, on a Monday, the gentleman greeted 3 customers in a row and got all of our names and promised to get us taken care of shortly. He invited us to have a seat and our name will be called. I sat down and swear 1 minute later I was called. Quick scan of equipment, the clerk inquired of whether they spoke to me about wireless. I said yes and not yet. He said fine and gave me my receipt and sent me on my way. This makes me want to consider switching to them because of this experience. Blown away! And I am a former manager for a wireless company, compliments are earned in this business and I am awarding one to Xfinity today! read more

Xfinity Store by Comcast - Mobile Phones Near Me - Houston, Texas

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I would give the store four stars for being expeditious; although not really friendly, just business-matter-of-fact-to-the-point. I did not feel valued as a customer. Was it perhaps me returning my equipment? I'm done with Xfinity. I no longer want to participate with a company that hides behind automated, canned messages. They are in it to take your money and not provide personalized assistance. It's very rare that you get to talk to anyone there nowadays, including their store. I am happy to spread the wealth and give my money to a company that provides worthwhile services, a company that is personable to their clientele. Xfinity is not that company...so much for Diamond Status. read more

Very very long wait for service. No one is in a hurry to help all the waiting customers with equipment returns due to breakage. Why have a store in a mall? Crowded store and limited parking. Makes no sense. Employees lack technical training and experience. read more

Ij ust want to make these review to thank Adrian, I had an issue through my day! I came in 5 minutes before the store was closed and I appreciated he's customer service. Thanks for that extra mile of the day... some people don't understand how a good customer service can make a big difference in your day. Good job. Thanks. read more

Everything about our experience here was 5 stars. We brought in our old equipment because we were moving and wanted to switch service locations and get new equipment if needed because ours was 4 years old. Was expecting to spend a few hours but Janette was so amazing and efficient and gave us all our options really quickly and we even ended up switching our mobile service from Verizon to Xfinity Mobile, all in just under an hour. The waiting area at this location is fantastic and we are so glad to still be Xfinity customers with updated hardware and now have all our connectivity under one company/roof. Thank you, Janette!!! read more

I wouldn't recommend Xfinity at all. I'd been with them since 10/2021, here it is 11/2023. I'd opted for automatic payments. See the attached photos of how Xfinity sneakily doubled my monthly cost below . We've got to stop letting companies get away with this sort of robbery. It wasn't until I decided to cancel that I was then offered various cheaper rates, of course, as low as the original rate in which I'd initially started. If you can raise prices without consumer approval, appreciation should have Xfinity to automatically lower rates of consumers who've displayed or displaying loyalty. read more

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I have recently visited this store to purchase a new phone and service plan. I found them to be helpful on both of my trips. Being in the mall they are going to be busier on weekends than weekdays so keep that in mind if you plan to shop here. This store is next to a main mall entrance and also has its own exterior front entrance between Macy's and Nordstrom Rack. I found their service plans are less expensive than the competition and they use Verizon towers so reception should be excellent. Finally, I got a great deal on my new IPhone purchase. read more

No place to do ANY business anywhere anymore except the mall store, to pick up or exchange box or dvr, Although mall folks are great to deal with. But they are now the ONLY Xfinity people you can talk to, and then the Only in person, cannot get Anyone on the phone anymore except for overseas folks and then must go through a full mess and spend lots of time to get to them. As a long time customer (since Roadrunner) I'm very disappointed in their lack of customer service!! read more

There is no Xfinity internet service at my home in 2022 for anything to be disconnected to be charged at all. The Xfinity account number written on the letters I have received from Xfinity : 8777 70 213 2441705 Xfinity technical support department can check the data system to see if there is any internet data used at my address under my name, before sending me a disconnect notice with the amount due $124.08 . I don't use any Xfinity internet service at my home in 2022, so I won't have to pay Xfinity anything for any internet service in 2022 . read more

Xfinity Store by Comcast - Mobile Phones Near Me - Houston, Texas

This is the nearest xfinity store to me, this is the only reason why I go to this one. Besides it being in the mall, new and appealing to the eye; the waiting time is ridiculous! The times I've been there for the simplest things as exchanging or getting a new device it's ridiculous how long you have to wait here to get attended. They may need more employees or new management to assist every customer. read more

I appreciated the time Christopher took to understand my concern's. I had recently sighted up for service over the phone and was vicien confusing and misinformation. Christopher immediately got his manager involved who also assisted with damage control. As a result I am signing up additional services and no longer canceling my services. Everyone worked as a team to assist and I appreciated my over all experience. Great atmosphere. read more

I have been sitting here for 25 mins waiting to return a modem - save yourself the trouble and mail it in

Very helpful staff and knowledgeable. This is my go to location. They acknowledge those that walk in. Instead of ignoring them.

Xfinity mobile is the WORST service that there is!!! I switched to T-Mobile, which has great customer service, and xfinity mobile has been nothing but a problem. They have over charged me since cancelling. I have tried to call to resolve the issues. And got nothing but he run around with people who are not in the states! they will not let me talk to any kind of supervisors. Told be they didn't have to transfer me, processed to argue with me and flat out say no!. NEVER GET XFINITY MOBILE SERVICE!!! read more

I had Xfinity for years and I would never get them again or recommend them to anybody I know. I cancelled my service and was only suppose to be charged 5. I was charged 80.42. When I called Xfinity, the agent recognized the problem and told me my money would be return to my bank. 5 days went by and still no money has been returned to me. I spoke to two supervisors they were no help. Every time I speak to somebody new they tell me " I'm creating a ticket" it's no way everyone need to create the same ticket if it was already done. Also they try to sell you faster service, but the faster service is the same speed as the other plans. Xfinity will now go down in my book as a scam/ripoff!!! Thanks for your poor service! read more

I've been with Xfinity for a lot of years and the customer service is crappy as hell. I waited over the weekend for a tech to come only for him to arrive and push it back to the end of the week. Why hire sorry techs that don't want to work. Hire competent people that aren't afraid to work. If I'm paying you for a service then come out and fix it. Xfinity has fell off. Sorry techs and you can't get customer service to pickup to talk to someone. Shabby service. read more