Xfinity for Hinesville Georgia USA, does not have a local phone number, which really sucks. I have already replaced my account with a much better fiber optic company, which has customer service in the USA. Comcast and Xfinity has been overcharging me for years. As soon as I canceled, they tried to bribe me with a better monthly rate, but I declined. Xfinity service really sucks, will have to personally return the modem 25 miles because they don't have a local phone number to call. If I were able to give zero stars, I would. read more

I wish I could leave negative stars. There was a Xfinity crew digging/burying a new line yesterday between two supply boxes. In the process, they damaged several cables for users. We tried for 8 hours to get it reported through the ridiculous AI support with no success. Finally got a person this morning and all they say they can do is schedule a tech to come check it out FOUR DAYS FROM NOW. That means I'll be without paid service for five days because of an issue they created. If you are searching for an Internet provider, FIND ANYONE ELSE!! PLEASE, DO YOURSELF A FAVOR AND STAY FAARRR AWAY FROM XFINITY!! If they are your only local option, check into satellite. Stay away from Xfinity!! read more

Showed up and signed in. 45 minutes later, approached the counter to ask why I hadn't been called up. They dropped me from the queue while I was still in the store. a 5 minute turn in ended up taking over an hour read more

very unprofessional and disrespectful staff in store and on the phone with customer service I recommend going with another more reliable company read more

Been 6 days without my WiFi, still waiting for a response. Don't know when they're gonna resolve the issue or even trying to resolve it.

am now on the phone for the second time in a row trying to cancel and they are telling me it will take ten minutes to complete. i am so mad. they will not let me cancel without telling them who else i have picked. absolutely none of their business. they are refusing to cancel my services without it. anyone have suggestions? read more

Very slow internet , we've had an "outage" for the last 4 days and we get outages dam near anytime a storm hits .. if you're thinking about getting xfinity DONT. I will be going back to spectrum. And I've been waiting for 2 remotes they were supposed to send but they NEVER came. All around bad service . read more

Had an 8-10 Am appointment for them to set up cable at the house, never showed up! No notification or anything!

We had called to setup service for our house and they created another account under our bill and now after we told them that we did not live at the other address they sent the bill to collections and now they are harassing us on a bill that is not even ours. read more

I am very understanding as to how the internet has been out for two days now. I'm used to service with Comcast being less than efficient. That's what I am used to. I went to the office today to see if I could get a little more clarity on whats going on with the internet and the office was closed with a sign on the window. I check the xfinity app and the message stated that the service was down due to weather. The sun has been up all day and the weather is 82 degrees. So that doesn't make ANY sense. This service is OVERPRICED and unreliable AT BEST. I called to shut down my service and I couldn't even do that due to the outage. Because everything is automated there isn't anyone available to explain what exactly is going on. Not ONE person to be at the location. Just leaving a sign on the door for this particular situation with nobody available is unsatisfactory. I wish there were more options for internet available in this area. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Hinesville, Georgia

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Just came here to say Jacob deserves a raise! I came in with a horrible mood expecting it to take forever to get my xfinity account changed from an ex's name to my own but he was very understanding, friendly, & i don't even think I was there a whole 20 minutes. He knew what he was talking about and I was thankful that it wasn't a long, painful process. He explained how to set up my router on my own and I had WiFi again in plenty of time to finish my school work, so I couldn't have been any happier with the service as a whole. read more

So, discussions of service at any of the major cable providers tends to be pretty bleak, in general, pretty much anywhere in America. I has happy to say my first experience with this Comcast was very pleasant. The office was clean, and the staff cheerful. There were four attentive staff present manning the desks, and no lines or hold-ups, and I was seen immediately. My issue was dealt with quickly, and I was told I would be called once an engineer had inspected my address (to see if it could be hooked up; I'm renting a fairly new house which has never had Comcast service before). I will update as the situation develops, but my first impression is pretty positive ! read more

Xfinity Store by Comcast - Outside the office - Internet Service Providers Near Me - Hinesville, Georgia

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I had trouble with my internet service it kept shutting off and disconnecting I called Comcast for a tech to come out. The tech comes out and says that it was Comcast's fault for hooking up the line down the street to the box Instead of across the street, that we were loosing signal strength because of it. I come to find out later that I am being charged for a tech to come out! My question why am I paying for Comcast to fix their mistake?! They made!??! read more

Xfinity has got to be the worst service I have ever had. There is a service outage almost everyday and the customer service representatives are clueless. If there was another provider that came to out area I would definitely get rid of xfinity. If i were to recieve reliable fast service I would pay top dollar but service outage from 11pm to 4am....really....trash! read more

Xfinity Store by Comcast - Service outage at 1:30 am est - Internet Service Providers Near Me - Hinesville, Georgia

Went to turn in my modem. Had to wait which I understand due to the volume of customers they had. It was about 30 minutes before closing and customers are coming in. When I went up and turned in my modem I simply asked why when I call the 800 number it goes to another country to answer and I can not understand what they say half the time and I was in middle of sentence of explaining the trouble I was having with them then the lady is like ok have a good day who can I help next. I understand that that it is almost closing time for the store but customer service should be first because I am in the same industry and I dont leave till the last customer is done after closing. Need better customer service read more

Cable quality has been really poor lately.I don't like renting a movie and having it skip and pause worse than a scratched dvd. Internet speed is awesome though! read more

HAD TO GIVE IT A STAR, WOULDN'T LET ME POST WITHOUT!! The internet and cable shits off on you without warning. Th sporty service even when your bill is paid. Very expensive for the service you get. My cable been rebooting for 10 mins. Barracks WiFi is better than this. read more

Comcast has a very shady business practice that has become the reason I will be discontinuing service with them. Their internet data usage meter is dishonest at best and criminal at worst. The meter did not work for 3 months on the web site while I was being charged an extra 200 a month and now that it does work my usage was on course to be under their "data cap" until two days ago when they said we used 30% of our data in one day. The customer service people will tell you that's just how it is and offer no solutions . You WILL pay more than your base bill EVERY month with Comcast. Class action lawsuits for price gouging and various other criminal business practices are in their immediate future . read more