We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

Service is spotty at best and almost impossible to speak to a real person. They never show up when…read morethey say they will. Terrible service!

Outstanding service and pricing. Left Comcast after 15 years and saved $100 a month...keep Xfinity…read moreinternet though.

Be aware, DISH will not pick up their outdoor equipment that you no longer use. I had a satellite…read moredish, pole, and cement base that was knocked down. Their attitude was "not our problem". I am having to pay a junk remover to have it hauled off, as the city or recycling won't touch it.

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

Shay the AT&T representative at the store on Victory Dr, was absolutely the best today when I went…read moreto upgrade. She was courteous and knowledgeable as well as very timely. I did not have to wait and she was very pleasant. I look forward to working with her again very soon for my Apple Watch purchase. AT&T is very lucky to have such a great addition to their company.

My wife & I recently visited the ATT store at 314 Mall BLVD in Savannah, GA 31406. I want to thank…read morethe employee that helped us, Mr. Charles S. I was trading in a phone and she was getting a new screen protector put on her phone. Charles is the person you hope to get. He has helped us before. He is competent, and totally professional. A real pleasure to be with as he solves all of your phone issues. I don't owe him money & he is not related. He is just damn good. ATT is lucky to have him, he makes them better. I was actually thinking of switching to Verizon. Would never do that now after meeting Mr. Charles S. Thanks for all of your help! The only reason I am giving this review 5 stars is because I can't give 6. Jerrald F.

Khaled is a master at repair. I went down the road to another place and the guy was a super meanie…read morebut Khaled is trying to fix the blown speaker now. If Khaled can't fix it nobody can.

I requested new service from Brightspeed as I was told by friends that they serviced this area. So…read moreI called them. Of course, customer service is outsourced. There was much confusion and holding the line as the employee checked my area. He keep coming back other line saying, I am still checking. What? I finally gave up as the person obviously could not help. I called again later, same run around. Ridiculous. They transferred me to a "customer care" person. Haha! So I finally was told that the previous tenant had not discontinued their service. I told her that they moved out months ago. This employee wanted me to call the former tenant and tell her to discontinue service. REALLY? I don't even know the tenant's name. So "miss employee" said, we can't help you. I contacted HUGHESNET. Absolutely the nicest, most helpful person assisted me. Very knowledgeable. My internet services will be activated tomorrow. I have already told my friend who recommended Brightspeed about mu dreadful experience. They are interested in HUGHESNET services. I will also tell my friends about this experience. What a poor customer service set up, from Asia or somewhere. Just say NO to Brightspeed.

Hargray broke my fiber cable while digging up my front yard without even letting me know, another…read morestory altogether, and I have to have internet to be able to work. AT&T won't come fix it for a week even after I explained this. These businesses need real competition. This company is corrupt.

There company will try to get money any way possible. There charging me for moving my equipment to…read moreanother location. At first they were saying there tech guy came and did move it but after 2-3 weeks of me calling them there now charging me for the technician appointment. I asked to speak to a manager several times but the manager will just direct me some where else. I also asked for the recorded line voice over and up till today no email or no phone call to fix there mistake. Now I'm out of pocket $150 don't waste your time trying to fix there mistake because that's never going to happen. Looking for internet service look else where.