If it weren't for helping someone else with their visit to this store, I would have no need to be…read morehere. They had a procedure of having customers wait outside. They would come with a tablet to take your name as the placement in line. They strictly followed social distancing rules, but the manager was a little frenetic of how he chose to follow these guidelines. Some people only wanted to pay their bills, but all of the employees were assigned to that duty at the time when they were free and ready to handle the next person which made the operations take longer than it could have if there was only one person to handle payments. Additionally, it seemed absurd in such a large space to only allow two customers in at a time. The manager was also easily agitated by some of the customers inquiring about the wait process. He was quickly ready to get into verbal aggressions with many of the patrons. He had a prickly conversation with at least three people while I stood by to witness his crazed and excitable demeanor. I think he may be the reason there is such a poor rating for this store. Fortunately, the young man who helped us was extremely kind and helpful. The small framed sandy blonde hair manager might need to find a less irritating position, perhaps a quiet library.

The worst AT&T store I have ever been to. The employees that work there are the slowest moving…read moreindividuals I have ever seen. Wait time was over 2.5 hours and eventually had to leave.

Every time I go in this place for help, the final cost is usually much lower than I anticipated…read more One time my phone wouldn't charge I thought The charging port would have to be replaced. It was only full of lint and they were honest about it and charged me a modest fee. Last time I needed help resetting some old phones he taught me how to do it and didn't even charge me. I will always go to one stop. For all my phone needs.

I went in to get my screen protector put on my iPad. The service was excellent and very fast. I…read morehighly recommend them for all your needs.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

The price-to-quality ratio is abysmal; I got back a botched, shoddily executed job that was neither…read morefinished on time nor brought to a logical conclusion. For this (disassembling and assembling the phone, no soldering, no repairs, only replacement of the finished module), they ripped me off for an absolutely fabulous, unbelievable amount of money, as if I had paid for an elite prostitute. The phone wasn't even fully reassembled; the back cover wasn't closed properly. Instead of the agreed-upon week, the "work" took over a month. I strongly advise avoiding this place: the Asian owner gives evasive answers, the "technician" is incompetent as watermelon and unable to answer anything, and the woman at the register is irresponsible. The company operates in a gray area, extorting sums around $100-300, an amount no one would bother suing over, yet they take absolutely no responsibility for the work.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!,

Wish the employees actually wanted to work and solve our issues but instead send us away and have…read moreto go to another store who said any store could have helped us. Customer service 0/10.

Came in today worried about a trade-in for my device due to some unforseen issues. Sharron or…read moreShannon (forgive me for my memory) made the process so seamless and pain-free. She was very detailed in the information she provided regarding my account and future purchases. There was also another kind lady with glasses who was very inviting when I walked in while assisting other customers.

I've been with T-Mobile for over 2 decades, and customer service on the phone as well as in store…read morewas pretty solid, very good in my opinion Until recently? You must improve on who you put in management to run and communicate with the customers. The T-Mobile store on White Bluff and Abacorn in Savannah. The manager I'm not sure of her name , but I was told it could have been a Ms. Sloan , if that's the case she's was very rude and viciously nasty, I'm sure this is not the first time she received a complaint. We had run ins before I came back after 3 months back to Tmobile recently. The manager lack there of being professional by telling me the customer that I must you've been here a lot. I took offense to that statement she made, and told that was very unprofessional by her her assistant manager, prior customer sales support me 2 phones and needed some answers on problems I incurred. That's not the worse, that same manager on Thursday June 4 saw me come in the store and I waited my turn to be looked over on purpose by her, when I made a statement saying excuse me, I was here before them , and she went on to make a loud outburst about me not supposed to be there, unbeknowed to me, I say why, and she said because she is the manager and she said so. Shortly after in front of approximately 20 people witnessed that including children, she totally devasted me, out of no where she CALLED ME, A SEX PREDATOR, demoralizing me in front of the customers and said she was gonna call the police on me and I told her to call them. But shortly after I left to go to the Victory Dr store, because I did not want and problems. The Victory store made me feel welcomed and took care of my small service sitation, by just putting a new sim card in my phone. THAT WAS A HORRIBLE EXPERIENCE FOR ME, at the 7918 Abercorn St store!!

Lauren and Melissa are amazing! They are both knowledgeable at the information that I needed. Great…read moreprices on phones, accessories, and service. They even helped me save 30 a month on my phone bill with affordable connectivity program

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Savannah store today.

Terrible service. Had to wait 5 mins for the employees to finish their conversation when I got…read moreinside. Then another 5 minutes for him to get "logged in." Meanwhile he continues conversation with fellow staff. Completely disregarding me. Terrible service.

Worst customer service I've ever experienced in buying a new phone!…read moreEvery time I've replaced a phone the store (staff) where I've purchased,goes over the new phone with me and sets it up, etc. Until this sale. The sales person stated, after I indicated I didn't feel confident in setting it up, that when I got home I could follow directions and set it up myself. She tossed it into a bag and that was that. I ended up going to the other ATT store on Mall Blvd for help. Once there, Christina completely set my phone up, taking the SIM card from my old phone and putting it in the new, etc. No way I would known to do that! Plus I bought phone accessories from her while there...too bad the Victory store didn't even suggest products. Zero sales competence. How they are still open is baffling.

Khaled is a master at repair. I went down the road to another place and the guy was a super meanie…read morebut Khaled is trying to fix the blown speaker now. If Khaled can't fix it nobody can.

I switched to Clearwave Fiber in March. Our installation went very well. I haven't had problems…read morewith Customer Service or with billing issues so far. However, since I got the service in March, I've experienced three outages the third one being today. The previous one from last week lasted two entire days. The one prior to that lasted a couple of hours. Today's outage is expected to be repaired by 7 PM. It's just unacceptable I've been with Xfinity since before it was even Comcast and have to say most of the outages we ever had was due to hurricanes. However, their pricing has become outrageous and the signal is not equally strong throughout the house and the bandwidth is really bad. But unfortunately, if these outages continue, I'm gonna have to go back to Xfinity. We rely heavily on our Internet service for everything. Plus I work from home. Being without it just for a few hours is very bad. So if you want to be competitive with Xfinity and other Internet service providers, you guys need to get your shit together FAST!!!!

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.