Rakim D, you suck at your job. Tried to sign up for a military phone plan and he signed me up for a…read morebusiness account without informing me and it has been a pain in the A*S to try and switch back. All because you needed to meet a quota. Next time try doing your job and actually giving the costumer what they want you little f*ck. Do not recommend AT&T.

I never review places, but after seeing the horrible reviews.. I figured I should leave a fresh…read moreone. The lady that helped me was SO NICE. I came in with a broken phone, and nearly in tears because I just KNEW that I was about to dump my last paycheck on a stupid phone.. I explained to the lady that I had to walk out that day with a new phone no matter the cost, and voila. I was out of there writhing 30 minutes with the newest iPhone and I only raising my monthly payment $11. I have 0 complaints, and quite frankly think that some of the other people that bashed this place need to take a xanax or even join the 'high staff' out back to take a load off. 10/10 would recommend. :)

The worst customer service. I guess I interrupted his watching the golf game. It wasnt his fault…read morethat the customer service department told me they had the phone I wanted in stock,but a true sales person would have at least offered to show me something comparable. Snarky attitude the entire time.

This location is trash. I would give it zero stars if I could. Went in to upgrade my moms phone and…read morefigure out why my parents bill was so high. At first he told me the trade in value of her phone was only $300... then he bumped it to $800 like he was doing us a favor... he then back tracked on the $800 and said that only applies to the newest iPhone after my mom said she wanted the mini or the iPhone 12. So okay fine, I then told him I would pay for whatever phone she wanted outright and he completely flipped the switched. First he said that was fine, then he went into trying to get me to put the phone on the bill which I declined because I just wanted to buy her the phone outright with no impact to the bill. I even told him I would pay off the remaining balance of her current phone and then purchase the new phone but he didn't want that either since she wouldn't be trading in the her current phone at that point. After stumbling all over his words trying to retract all the things he had just offered he finally said that unless I was going to put the phone on the bill he was not able to help me because buying a phone outright was "not possible" in that location. Very sketchy and made no sense. When I challenged him and asked for explanation there was none. Again it was very clear that he wanted to reap whatever benefit he gets from billing things to the account and doing trade ins. We left and won't be back.

Shay the AT&T representative at the store on Victory Dr, was absolutely the best today when I went…read moreto upgrade. She was courteous and knowledgeable as well as very timely. I did not have to wait and she was very pleasant. I look forward to working with her again very soon for my Apple Watch purchase. AT&T is very lucky to have such a great addition to their company.

My wife & I recently visited the ATT store at 314 Mall BLVD in Savannah, GA 31406. I want to thank…read morethe employee that helped us, Mr. Charles S. I was trading in a phone and she was getting a new screen protector put on her phone. Charles is the person you hope to get. He has helped us before. He is competent, and totally professional. A real pleasure to be with as he solves all of your phone issues. I don't owe him money & he is not related. He is just damn good. ATT is lucky to have him, he makes them better. I was actually thinking of switching to Verizon. Would never do that now after meeting Mr. Charles S. Thanks for all of your help! The only reason I am giving this review 5 stars is because I can't give 6. Jerrald F.

The store manager Justin "Back" and district manager Larry Josey displayed questionable ethical…read morebehavior and work standards that ultimately lack the critical tenets of an organization that is customer service oriented. Also, based on my observation of the chain of events that unveiled on the night I was there, the store manager and district manager created not only an environment of enmity, but also closely reflects why the store only has a worrying 2.7 star review on the AT&T website -seems to me this is not the first time this duo of incompetency have let customers down. Ultimately, not addressing this issue, AT&T is risking the loss of potential and current customers. I suggest formally reprimanding the 2 store managers for their lack of professionalism and absolute disregard for customers and furthermore provide additional training on how to be better managers in a customer service oriented organization.

Beware of this store, it's not a real ATT store its an authorized dealer only. The manager Victoria…read moreis very rude and does not train her staff. Complete chaos and lack of knowledge and organization.

If I could give less or negative stars I would! Multiple…read morecomplaints have been filed with ATT directly via corporate due to Misleading and misguiding a senior who went in to pay $40 dollars on a bill which he has been doing for years without any problems primarily at other locations. But he decided to come in to this location since it was convenient and new. Manager Elli I believe , because she was vague and not clear surprising , if not she is the only manager as they have 3 employees as I have been told and a sales rep who has been there a week Vasu Dhall ala Vic as I was told Decided to tell him that he can get upgrade his phone and get a free phone. Long story short They added a new line to the account with a phone umber from a whole other state!! Some galaxy phone that he wouldn't even know how to use. And he didn't get a upgrade on his old phone. I was called to give permission as I was the primary on the account to confirm and I said no way! Vasu (Vic) lied to me saying he gave me a better data and he didn't he actually made it worse and cancelled a grandfathered account detail ! Couldn't explain why the phone number of the "free" phone was for a state 900 miles away! Even though speaking with me and not ending well with the manager as well as they did not want to provide any information for a District manager , general or regional manager. Not a name a phone number or a email All they said was call 611 which if your not aware they are just Retail authorized att not a corporate store. All they wanted to do was open a new line for their benefit and not for the good of the customer! After all this he left with the phone because he thought it was free and they said yes it is free But they didn't explain to him that he is paying monthly $10 plus tax on the bill! After being on the phone for a couple of hours with corporate which was helpful they told me to return the phone He went to return it and the store had no manager there Just two sales reps who have just started no supervision and no authority! I asked where the manager was, Vic replied " She is not here today! " no manager on duty! They explained you must pay a $55 dollar restocking fee ! For a phone that we are not keeping If you buy a phone return it 2 days later you have to pay them to give it back! After they lied to you mislead and misguided. They take advantage of seniors elderly and I' can only imagine anyone who is not informed or just trying to go in trusting they have some professionalism and knowledge of what they are doing Avoid this place it needs a whole new staff I hope that the complaints have not been thrown under the rug!

Krystal F. Is the one and only clerk to seek out for your needs or AT & T service. I truly have…read moreused all carriers over the years - Krystal F. Surpasses "all" in knowledge, consumer service, greatest personality, and my list can go on.....! If she can't help you, no one can. Keep up the great res presentation and service!!!!

Terrible service. Had to wait 5 mins for the employees to finish their conversation when I got…read moreinside. Then another 5 minutes for him to get "logged in." Meanwhile he continues conversation with fellow staff. Completely disregarding me. Terrible service.

Worst customer service I've ever experienced in buying a new phone!…read moreEvery time I've replaced a phone the store (staff) where I've purchased,goes over the new phone with me and sets it up, etc. Until this sale. The sales person stated, after I indicated I didn't feel confident in setting it up, that when I got home I could follow directions and set it up myself. She tossed it into a bag and that was that. I ended up going to the other ATT store on Mall Blvd for help. Once there, Christina completely set my phone up, taking the SIM card from my old phone and putting it in the new, etc. No way I would known to do that! Plus I bought phone accessories from her while there...too bad the Victory store didn't even suggest products. Zero sales competence. How they are still open is baffling.

Always helpful and have been going here since I moved to Savannah and switched to AT&T.read more

I have been an ATT customer for over 10 years. I have never had the displeasure with anyone as I…read moredid here. I completed a trade in of November 2020. The associate at the store instructed me to send my trade in back with the materials sent with my new phone. Which was WRONG. They were supposed to be sent in the store with the associate. It's been over 8 months and I have yet to receive the credits from my trade in. ATT has two of my phones without giving any credits as promised - all because the associate that works here didn't know what he was doing. I've been bounced back and forth from trade in, this store, and customer service. Hours of my life lost because of this store. Save yourself the headache AND DO NOT SHOP HERE.

Came in with a broken iphone backing after searching all of Savannah for a place that would…read moreactually do it, had the parts, and wasn't charging an arm and a leg. They let me know everything about the replacement and got it done in a timely manner without damaging any other part of my phone. Will only ever come back get to fix my electronics!

Do NOT go here. Would NOT recommend this place whatsoever. RUDE. POOR QUALITY, POOR SERVICE and…read moreVERY UNPROFESSIONAL. Got my phone repaired here a few weeks ago for a cracked screen. Went in to have the guy look at my screen because it is now blue and black. He said he would give me half off to fix it. I already spent $245.00 on a CHEAP screen a few weeks ago from him that took him 20 minutes to replace. That would be half the cost of a new phone! RIDICULOUS. Also - the screen had a blue tint to it too unlike the Apple screens. Advertising is not truthful. He also said the screen was cracked when there wasn't one. He pointed to a small scratch. I took it to another repair shop who said it was not installed properly!!! There was clearly no crack on the screen.

Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.