HORRIBLE‼‼‼‼ After receiving my 1TB IPhone 13 that I had to…read moreorder online from T-mobile, I stopped by the downtown Savannah store to activate and send in my iPhone 8. There was Only one employee, a young black lady sitting outside blocking the entrance & visiting with a group of 2-3 other girls. Not aware she was even an employee at first & Thinking there must be another in the store, I attempted to walk by and enter. She snidely asked "can I help you" when I told her I was there to get my new phone programed she asked if I was t-mobile or sprint (THEY'RE NOW ONE IN THE SAME!) I told her T-Mobile & her next query was, "what do you mean by program/activate?) At that I turned and walked away.

I was on vacation when my phone took a poop. I went in in a panic and they were so kind and…read morehelpful. Above and beyond. I believe my main person was named Madison. (But a bit of a different spelling.)

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

Excellent service, easy to find. Highly recommended. Had iPad serviced and very competitive pricesread more

Outstanding service from a gentleman by the name Kendn I believe. He was extremely professional and…read moreset up our phones that we purchased online. Very happy with this store .

I've been to TMobile customer for the last 30 years, the customer service is exceptional and you…read morecan't beat the 5G service. Who needs Sirius radio when I can do iHeart whenever and wherever I drive. Like they say, once you go magenta you never go back, I even brought my parents over from Verizon

This was our first time at this Ogeechee store. Like the other stores there were no chairs to sit…read morein. The gal we had was new and young but pleasant. Very helpful to two people in their 70's with marginal iphone experience. She helped us process a lost phone insurance claim and gave us the phone numbers to finish the claim at home. She offered us chairs from the back but we were almost finished. I think this store is the 4th T-Mobile we have visited and definitely the best.

My phone is in SOS mode most of the day at my home one mile from the airport and every time I go in…read moreto talk with them I find another line of nonsense that doesn't work. They need to refund me and stop thinking that if I pay them more money that will fix my phone. So every time I go to them I get charge more money and nothing changes.

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!

Terrible service. Had to wait 5 mins for the employees to finish their conversation when I got…read moreinside. Then another 5 minutes for him to get "logged in." Meanwhile he continues conversation with fellow staff. Completely disregarding me. Terrible service.

Worst customer service I've ever experienced in buying a new phone!…read moreEvery time I've replaced a phone the store (staff) where I've purchased,goes over the new phone with me and sets it up, etc. Until this sale. The sales person stated, after I indicated I didn't feel confident in setting it up, that when I got home I could follow directions and set it up myself. She tossed it into a bag and that was that. I ended up going to the other ATT store on Mall Blvd for help. Once there, Christina completely set my phone up, taking the SIM card from my old phone and putting it in the new, etc. No way I would known to do that! Plus I bought phone accessories from her while there...too bad the Victory store didn't even suggest products. Zero sales competence. How they are still open is baffling.

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

If you come to this location ask for Chase! I came in today because the rep on the phone messed my…read morephone up real bad and also added a line unwanted. Chase was the besssttttttt and so much fun to talk to. He got my new pink iPhone all set up and ready to go! The customer service from him was honestly the best! Thank you Chase

The lady behind the register was an absolute nightmare. My friends and I had time to spare waiting…read morefor our table at Applebees so we walked over to this T Mobile because my friend needed to get a new screen protector. What should have taken 2 minutes tops took closer to 10 minutes because the immature cashier lady was on the phone ordering BOBA TEA for herself and her coworkers. She then got upset at me for testing out one of the folding phones. The only reason I was doing so is because I was bored, found the samsung folding phones interesting as I only have an Apple, and trying to pass time, which wouldn't have happened if she had been doing her job correctly. Not sure her name, the only thing I can describe is that she was african american. Do not go to this store.

PLEASE GIVE YOUR SIGN HOLDER A RAISE. He literally made my day. Very rare to find someone who…read moreactually enjoys their job and you can see it all over his face. Would visit just because of the sign holder.

From the owner: Visit the T-Mobile store in Savannah and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 13051 Abercorn St Suite B-2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Love the place. First time I stopped by Cellairis because the protect screen on my phone had…read morecracked from my kids. After all, I always go Cellairis for phones or iPad accessories. I trust their service, and they give me options if I am looking for something particularly. If you pay cash, they will wave the tax part for you.

Super fast, friendly service for a great price. Had my phone back looking brand new in 20 minutes…read more Highly recommend!!