First I'd like to complement CPR Cell Phone Repair; very friendly, knowledgeable and Helpful…read more However, It would appear whenever CPR Cell Phone Repair, Diagnoses your Phone (Cell Phone Experts)! Orders replacement Lenses, but then they tell you, Lenses weren't needed? It's at this point whoever assessed phone should've seen the phone lenses weren't broken, the lens Protectors were cracked. However, $50.00 charge isn't refundable? Because replacement lenses were ordered. THEIR MISTAKE COST ME $50.00!!! BOTTOMLINE: This is a Clear Case of a "MISDIAGNOSIS". Some FLEXIBILITY would've been Greatly Appreciated. Not a complete Refund perhaps a store credit or reduced charge!

I received the cell phone I had been wanting! The salesman was very polite in helping to assist my…read moreneeds and application.

Sheri is amazing. She spent so much time making sure all our needs were met. She is kind and…read morethorough. She even gave us her personal cell in case we needed extra help. She is definitely above and beyond customer service. She is the reason we will stay with verizon. Thank you Sheri

The female representative, I think was Sherry was very short and wanted to tell me my problem with…read moremy phone that I already explained. Been here three times with the same problem leaving to do what they told me I needed to do to fix it. Each time was a failure, to include involving my dealership to check apple play failing on my truck. Anyways, if they are not selling you something, then the time is not available to help a customer who has over 100 phones, on business account, surprise! that I will change over at budget to another carrier.

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

Stay away from the service rep. named Jurell Lane, working in Statesboro. He does not know what he…read moreis doing. He will tell you what your monthly bill wiil be based on what he does in the store but nothing sticks. My first bill had no discount and I had to call Verizon to make the adjustments that he claimed he made. I spent over 40 minutes in th store with him and then an additonal hour on the phone. I called Jurell today to see if he could help and ending up hanging up the phone on him. I really regret changing to Veriozon. My bill is still $10. higher than what Jurell put in writing . It is almost impossible to get a live agent on the phone. I probably won't be with Verizon very long.

Verizon needs so much help in better people working for their store in 2023 of water cell phone…read morefrom them and after they locked me out of my email and locked me out of everything they will not recover anything and they treating me so disrespectful so I recommend you guys be careful before you wrote something from Verizon other Verizon stores might be different but the one in Statesboro next to Franklin Chevrolet make a better choice and is getting a phone from them T-Mobile is a good place to get a phone AT&t is a good place to get a phone but I won't recommend Verizon just takes you money and that's why I didn't care about they don't care for the customer

I had the absolute worst experience with "Shanair". she does not need to work with the public. I'm…read morecalling corporate and the better business bureau. This woman was rude, impatient, condescending, and disrespectful to my elderly mother who needed help with her phone. Unacceptable!!! Go to another Verizon store or switch carriers!!

Rude rude RUDE! I went in with my wife to switch over and…read morejoin her plan. My wife had some questions about her bill. We were very patient and calm but WOW was STEPHANIE rude! Every explanation came with eye rolls, telling my wife to download the app so she could make the changes herself. Not only did Stephanie not get commission on a new phone, I didn't switch. Unbelievable I'm giving one star because it was a clean store and the two gentlemen employees were speaking very nicely to their customers

Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said…read morethey needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches.

So Verizon would like me to call customer service. I have done this 3 times with no help. They just…read moredon't care about the customer anymore it's all about selling phones

I made the mistake of returning because they are convenient. The service was rude and they did…read moreeverything you would expect from fast talking bait and switch sales people who only want a commission. Absolutely terrible and the guilt is mine for returning just because it was closer than a much more reliable Outlet in Bluffton.

We made a change from OUR LONG TIME CARRIER...AT and T. David, our customer service person, went…read moreabove and beyond to help us. He answered the phone when I called and told me to wait one hour before coming. He texted me about 45 minutes later to let me know he was ready for us. We arrived and had David's undecided attention for two hours. He was extremely patient, professional, and kind to us. We are happy we made the switch to Vetizon. Never thought we would, but happy we did.

Got told I would have a replacement guarantee on a screen protector purchased and then got told I…read morewould have to pay again to get the new screen protector. Terrible customer service would never recommend. these people are liars and scam artist.

Tiffanie at the Okatie location goes above and beyond to help her customers. she had 3 people…read morewaiting for her while I was there and used time management skills to get to all of us promptly. she helped me upgrade my phone and took great care of me while I was there and even checked in with me after. ask for tiffanie!

In July I brought my 80 yr old parents in to look at keyboards. My formerly IT dad was blown away…read morethat keyboards were not so simple anymore lol. I wish I could remember who helped us. Young guy. Short hair. Maybe Andrew? If that sounds familiar, hit me up and I'll adjust the review. Andrew helped my dad understand the difference between a mesh keyboard and mechanical. He also treated me as an equal - I may have not known the word for 'mesh,' but he knew I was technical. I am surprised at the bad reviews. They were so patient and kind. Brick and mortar is dying, but I really needed my dad to touch the keyboards to understand and pick one out. So I hope this review helps keep the store alive!

Bluffton Best Buy: Where customer rights and the law don't matter…read more My husband went in to return an unopened camera lens well within the 15-day return window. Corporate policy clearly states there is no restocking fee on unopened items. Even more importantly--South Carolina law prohibits such a fee. Despite that, Supervisor Casi insisted we had to pay over $400 to return it. When we tried to show her the policy and the law, she rudely dismissed us and called her manager, Shawn, who said he didn't care what policy or law said--"This is how I run my store." Casi then threatened to call the police if my husband didn't comply. When I later went in calmly to resolve the situation, she sent a sheriff to confront me before I'd even said a word. I was mortified. Corporate confirmed we were right and refunded the money--but the behavior of these employees was not just unprofessional, it was ILLEGAL. Do yourself a favor and shop anywhere else. If they're trying this with us, how many other customers have they robbed under the guise of a fake "policy"?

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!