Xfinity for Hinesville Georgia USA, does not have a local phone number, which really sucks. I have…read morealready replaced my account with a much better fiber optic company, which has customer service in the USA. Comcast and Xfinity has been overcharging me for years. As soon as I canceled, they tried to bribe me with a better monthly rate, but I declined. Xfinity service really sucks, will have to personally return the modem 25 miles because they don't have a local phone number to call. If I were able to give zero stars, I would.

I wish I could leave negative stars. There was a Xfinity crew digging/burying a new line yesterday…read morebetween two supply boxes. In the process, they damaged several cables for users. We tried for 8 hours to get it reported through the ridiculous AI support with no success. Finally got a person this morning and all they say they can do is schedule a tech to come check it out FOUR DAYS FROM NOW. That means I'll be without paid service for five days because of an issue they created. If you are searching for an Internet provider, FIND ANYONE ELSE!! PLEASE, DO YOURSELF A FAVOR AND STAY FAARRR AWAY FROM XFINITY!! If they are your only local option, check into satellite. Stay away from Xfinity!!

I switched to Clearwave Fiber in March. Our installation went very well. I haven't had problems…read morewith Customer Service or with billing issues so far. However, since I got the service in March, I've experienced three outages the third one being today. The previous one from last week lasted two entire days. The one prior to that lasted a couple of hours. Today's outage is expected to be repaired by 7 PM. It's just unacceptable I've been with Xfinity since before it was even Comcast and have to say most of the outages we ever had was due to hurricanes. However, their pricing has become outrageous and the signal is not equally strong throughout the house and the bandwidth is really bad. But unfortunately, if these outages continue, I'm gonna have to go back to Xfinity. We rely heavily on our Internet service for everything. Plus I work from home. Being without it just for a few hours is very bad. So if you want to be competitive with Xfinity and other Internet service providers, you guys need to get your shit together FAST!!!!

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

We live in the boonies and Bulloch is our only available service provider. Our cell coverage is…read morenonexistent here so we rely on our internet. Shockingly we have fiber optic service. Any time we have needed anything or asked for help, Bulloch techs have shown up quickly and been very helpful.

My internet went down yesterday. I called Bulloch Net and the extremely nice woman spent time…read moretrying to help me over the phone. When she couldn't solve my problem she created a service ticket for a technician to come out. The technician was here in less than an hour and had me up and running in less than 30 minutes. What awesome service by people who couldn't have been nicer.

Outstanding service and pricing. Left Comcast after 15 years and saved $100 a month...keep Xfinity…read moreinternet though.

Be aware, DISH will not pick up their outdoor equipment that you no longer use. I had a satellite…read moredish, pole, and cement base that was knocked down. Their attitude was "not our problem". I am having to pay a junk remover to have it hauled off, as the city or recycling won't touch it.

I decided to visit the Verizon store the day after Christmas--crazy, right? Surprisingly, it wasn't…read morebad at all! The store was very organized, with a check-in process as soon as you entered. We waited about 15 minutes. Thomas was amazing! He was pleasant to work with and extremely helpful, making us feel comfortable throughout the entire experience. I told him exactly what we wanted, and he didn't push us to change our plan or upsell us on accessories. We got three phones and were in and out in less than an hour. A 5-star experience!

Ms.Tee is the best employee someone could ask to have considering it being the first time I've been…read moreto verizon. She is great help, very kind and goes out of her way to do things for I'm sure everyone including myself. Promote her to manager!!

So I had to come in to return equipment from the previous owner of my home and get new services for…read moremyself. Unlike others have said, my equipment return was crazy easy. They scanned it in right at the welcome desk and that was it. So easy peasy! Wait time for services: there are five employees total on the floor many of which don't look like they are doing anything but I don't work here so I don't know what they're actually doing. I waited for maybe ten minutes before my name was called and can I say.. AMAZING customer service. Every employee I've seen there within the last two days has been so friendly and helpful. Calling over the phone was a disappointment but in store I'm extremely pleased.

We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

Really nice people; they mean wrlll-our HOA at our condo pays for basic coverage. Ongoing…read morecomplaints have gotten us nowhere. They sure sound like they've got it covered but staying over. N additional 2 days has proven fruitless. Purchased $200 worth of eero units to get their system working-nothing. Still on the phone, rebooting Everything and zero results. It's hard wired. Not acceptable.

i'm not normally one to leave reviews, but I feel like this needs to be expressed before you sign…read moreup there's not many options that are given in the area at least from what I was told and they always recommend this company it use to be called Hargrays and I guess they switched over to something called Spark light. I did not notice until my bill went up what I used to pay $80 for I was now paying over 100. No biggie but for the amount of money that you pay you would expect to have Internet service, WRONG... it goes out during any storm any clear skies at the gust of a wind ANYTHING, if you do choose this company just randomly expect to not have service and when you stay in a small town area like Kingsland that service matters a lot.

If Khaled can't fix it nobody can. The others should take lessons. Khaled is attempting to fix a…read moreblown speaker for me right now. He is never rude and always friendly and polite. Explains what is wrong and has a loyal clientele.

The two associates at this location were great. We had a…read more2:00 appointment. Ms. merika helped us right away. They both, Samantha too, answered all our questions and successfully helped us with our telephone transition from another provider. Merika also helped my husband with his new I Phone 17. Both of these store associates merit an outstanding rating for their knowledge and dedication to their profession, not to mention their admirable abundance of patience. Spectrum is lucky to have such great employees. Skip and Kathy

Walked in on a Saturday without an appt. Store was empty. Samantha helped us right away. We…read moreexplained our needs and she addressed them all and offered solutions. Extremely satisfied with her service.

If you come to this location ask for Chase! I came in today because the rep on the phone messed my…read morephone up real bad and also added a line unwanted. Chase was the besssttttttt and so much fun to talk to. He got my new pink iPhone all set up and ready to go! The customer service from him was honestly the best! Thank you Chase

The lady behind the register was an absolute nightmare. My friends and I had time to spare waiting…read morefor our table at Applebees so we walked over to this T Mobile because my friend needed to get a new screen protector. What should have taken 2 minutes tops took closer to 10 minutes because the immature cashier lady was on the phone ordering BOBA TEA for herself and her coworkers. She then got upset at me for testing out one of the folding phones. The only reason I was doing so is because I was bored, found the samsung folding phones interesting as I only have an Apple, and trying to pass time, which wouldn't have happened if she had been doing her job correctly. Not sure her name, the only thing I can describe is that she was african american. Do not go to this store.