My phone looks brand new, thank you so much! Only took a few hours…read more.. Highly recommend.

I was in the immediate Berwick area and needed a new iPhone battery. Was told by a friend Hello…read moreCellular has them and installs. Was glad I did not have to search for a location and drive elsewhere. I walked in and stated my iPhone needed new battery. I had no knowledge of any off-market battery available for iPhones so would never have had a thought to ask, and was not informed of that upon requesting service and absolutely no indication of that. Unknown to me, and w/o any info provided, I assumed a 'new' Apple battery was placed in my phone. I paid and left. I received a message on phone from Apple the second I plugged it in for charging..."non Apple battery". I called Apple support to inquire, and they informed me of their policy and would not repair or even "touch an iPhone with an aftermarket battery", and they suggested I return it because it can and does causes problems. As I used it that evening, it was obvious something was not right in the performance of phone. I noticed the warranty limit on receipt, so after calling the next day, had an appointment set up two days later when a 'skilled person' would be there to swap it out. I was told it had to be ordered. Another trip back in...all "convenience" already void...supposed new Apple battery was installed. I inquired why I was not informed or given a choice about Apple battery at first visit. The very nice employee told me that "THERE USED TO BE A SIGN ON THE COUNTER...I DON'T KNOW WHAT HAPPENED TO IT." Immediately that evening i knew something wasn't right...battery ran very, very low w/minimal use! I tried charging it several nights, I always start charge before retiring and is completely charged in the a.m.. It charged, but again started losing charge right away and lost all charge by evening. I am not a frequent phone user all day at all. I have found no e-mail address to get my message in over the weekend, and there is no also voicemail available to leave a message. I will try when store opens at 10:00 and so hopefully won't have to make TWO MORE trips! I ended up paying $160.00 for an Apple battery that is faulty and does not work. Have never had this happen. Pretty bad and extremely inconvenient and time-consuming. Just the facts. I will update review.

This is supposed to be a phone dealership. I got my 2nd phone with this place , its never open…read morethey never work they never have good customer service nothing. Im calling Cricket corporation and report this store. DISGUSTED

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Savannah store today.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

I bought my IPad here for a repair. I was given the price of the repair, which I signed for. I…read moreneeded a screen replacement, but, otherwise the iPad was working fine. I received a phone call stating my iPads home button was replaced, incurring an additional cost. The issue is not first speaking with the customer, prior to moving on with additional repairs. Also, it was working perfectly fine when I dropped my iPad off. The owner called and was very rude and condescending while I was trying to explain this. He was unprofessional and argumentative. He also stated that he placed A BLACK BUTTON ON MY WHITE IPAD. Completely botched and careless. I will not be back nor recommend their services.

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

I upgraded my phone today at the Savannah Mall store. Angie got me straight in no time at all…read more She is extremely knowledgeable, quick, yet thorough. There were other customers in the store, and even though she was the only employee working at the time, I didn't feel put on the back burner. She assured me that if I have any questions or concerns, she's just a phone call away. I'm super happy with my purchase and experience at this store. If you're looking for a phone...go to Angie at Boost Mobile in Savannah Mall.

Angel is superb. I travel an hour and a half specifically to deal with only her for all my family…read morewireless needs. She always has a smile for the kids and sage wisdom for the adults. Angel is knowledgeable about the products and services and gets me the best price for my needs every time I go to her. I won't go anywhere else without her recommendation, as I know she will take care of my family and ensure we are all connected.

I came to this location to get my brothers service back up and fix his Esim. Shaniya was extremely…read morehelpful! she helped us immediately and solved our issue with no problem. Wish I came to this place yesterday when I was fixing my own service. Thanks Shaniya!

I was an extremely satisfied customer with Verizon for over 20 years. Since moving to Savannah the…read morecustomer service here is unprofessional, ill-trained and rude. After a mistake on their part signing me up for a service I neither got nor asked for....I thought I was rid of verizon and switched carriers. Now I find no one from store personnel to tech support can tell me what the break down of my final bill is! Unbelievable. I will be registering complaint eith FCC.​

Came in with a broken iphone backing after searching all of Savannah for a place that would…read moreactually do it, had the parts, and wasn't charging an arm and a leg. They let me know everything about the replacement and got it done in a timely manner without damaging any other part of my phone. Will only ever come back get to fix my electronics!

Do NOT go here. Would NOT recommend this place whatsoever. RUDE. POOR QUALITY, POOR SERVICE and…read moreVERY UNPROFESSIONAL. Got my phone repaired here a few weeks ago for a cracked screen. Went in to have the guy look at my screen because it is now blue and black. He said he would give me half off to fix it. I already spent $245.00 on a CHEAP screen a few weeks ago from him that took him 20 minutes to replace. That would be half the cost of a new phone! RIDICULOUS. Also - the screen had a blue tint to it too unlike the Apple screens. Advertising is not truthful. He also said the screen was cracked when there wasn't one. He pointed to a small scratch. I took it to another repair shop who said it was not installed properly!!! There was clearly no crack on the screen.

Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.