Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.

PLEASE GIVE YOUR SIGN HOLDER A RAISE. He literally made my day. Very rare to find someone who…read moreactually enjoys their job and you can see it all over his face. Would visit just because of the sign holder.

Wish the employees actually wanted to work and solve our issues but instead send us away and have…read moreto go to another store who said any store could have helped us. Customer service 0/10.

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

The worst customer service. I guess I interrupted his watching the golf game. It wasnt his fault…read morethat the customer service department told me they had the phone I wanted in stock,but a true sales person would have at least offered to show me something comparable. Snarky attitude the entire time.

This location is trash. I would give it zero stars if I could. Went in to upgrade my moms phone and…read morefigure out why my parents bill was so high. At first he told me the trade in value of her phone was only $300... then he bumped it to $800 like he was doing us a favor... he then back tracked on the $800 and said that only applies to the newest iPhone after my mom said she wanted the mini or the iPhone 12. So okay fine, I then told him I would pay for whatever phone she wanted outright and he completely flipped the switched. First he said that was fine, then he went into trying to get me to put the phone on the bill which I declined because I just wanted to buy her the phone outright with no impact to the bill. I even told him I would pay off the remaining balance of her current phone and then purchase the new phone but he didn't want that either since she wouldn't be trading in the her current phone at that point. After stumbling all over his words trying to retract all the things he had just offered he finally said that unless I was going to put the phone on the bill he was not able to help me because buying a phone outright was "not possible" in that location. Very sketchy and made no sense. When I challenged him and asked for explanation there was none. Again it was very clear that he wanted to reap whatever benefit he gets from billing things to the account and doing trade ins. We left and won't be back.

This is supposed to be a phone dealership. I got my 2nd phone with this place , its never open…read morethey never work they never have good customer service nothing. Im calling Cricket corporation and report this store. DISGUSTED

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Savannah store today.

Every time I go in this place for help, the final cost is usually much lower than I anticipated…read more One time my phone wouldn't charge I thought The charging port would have to be replaced. It was only full of lint and they were honest about it and charged me a modest fee. Last time I needed help resetting some old phones he taught me how to do it and didn't even charge me. I will always go to one stop. For all my phone needs.

I went in to get my screen protector put on my iPad. The service was excellent and very fast. I…read morehighly recommend them for all your needs.

I came to this location to get my brothers service back up and fix his Esim. Shaniya was extremely…read morehelpful! she helped us immediately and solved our issue with no problem. Wish I came to this place yesterday when I was fixing my own service. Thanks Shaniya!

I was an extremely satisfied customer with Verizon for over 20 years. Since moving to Savannah the…read morecustomer service here is unprofessional, ill-trained and rude. After a mistake on their part signing me up for a service I neither got nor asked for....I thought I was rid of verizon and switched carriers. Now I find no one from store personnel to tech support can tell me what the break down of my final bill is! Unbelievable. I will be registering complaint eith FCC.​

I needed a new phone since my old one was over 8 years old, so I went to the Verizon store at the…read moreRichmond Hill location and received excellent service. The representative, Ryan, was incredibly helpful, knowledgeable, and kind, assisting me with transferring three authenticators I needed and setting up my new phone. I highly recommend this team, and if you run into technical issues, definitely ask for Ryan. Thank you!

very poor and lousy service No courtesy no service at all…read more was ignored and nobody bothered to ask what help is needed. Do not visit this centre for assistance

Great coverage and cheap price. Bargain! Less than a 1/3 the price of AT&T and 3 x the number of…read morebars at my house. Clear calls and great WiFi. Taking my iPhone Monday!

From the owner: Switch today & enjoy America's largest 5G network.read more

I have an I phone 6 that was frozen a while back and wanting to get a new battery for it. I went…read moreto the Cellular solutions at the Savannah Mall yesterday to have one put in. Mr. Fahad put in a new battery but the phone still not doing anything. After 10 minutes went by with him trying different options, he figured it out that the mother board of my I phone have been damaged. I offer to pay for his time, but Mr. Fahad, is a honest man, that he feel it is not right to charge me since I did not get my phone fixed.