I needed a new phone since my old one was over 8 years old, so I went to the Verizon store at the Richmond Hill location and received excellent service. The representative, Ryan, was incredibly helpful, knowledgeable, and kind, assisting me with transferring three authenticators I needed and setting up my new phone. I highly recommend this team, and if you run into technical issues, definitely ask for Ryan. Thank you! read more

very poor and lousy service No courtesy no service at all. was ignored and nobody bothered to ask what help is needed. Do not visit this centre for assistance read more

Cannot trust these salesmen. When you order a phone and they say they have it and then go in and they don't have it. They sold my phone to someone else. What a waste of time! Order your phones on Apple.com then sell your phone on your own! Don't buy their over priced phone cases or protectors. read more

Two years ago, my husband and I broke up with our wireless carrier at that time and rebounded quickly. We decided to go with Verizon and signed up at this location. It was around Black Friday too, so Verizon had some really great packages and some military discounts, so the heartbreak didn't last too long. Back then, a guy by the name of Justin took care of us and he was fantastic! He made sure that all applicable promotions were applied and was super patient with the phone data transfer (GUILTY as charged on the 10,000+ photos...sorry, not sorry) and made sure I did not lose a single one of the 20 different angles of dishes I ate or cooked that year and yes, of my family too. He was a really nice guy. Two years later, we came looking for Justin and we were sad to hear that he no longer worked at the shop, but we got referred to Ed who was just as wonderful and thorough. Ed also made sure that all applicable promotions were applied. When I returned to pick up the phone, he double checked to make sure that the promotion we had discussed was the better of the new promotions that went into effect between the time we ordered the phone and the time I picked up the phone at the store. Now, 20,000+ photos later, (nope, still not sorry), Ed was equally patient (and laughing with me or dare I say laughing AT me? but I'll give him the benefit of the doubt and say laughing WITH me) to transfer all the data over to the new phone. Ed was great at multitasking too. He was helping me and another customer at the same time, but not in a rude way, more in an efficient way. While he was on the phone with Verizon helping the other customer, he started the process on my phone while he was on hold. I was happy to be reading while waiting and socially distancing in the seating area, while Ed and the other customer was seated at Ed's workstation. Ed came over any time he had questions. Ed made it pleasant and gave us another reason as to why we had made the right choice with Verizon. After 2 years of our relationship with Verizon, our old carrier seems to be a distant memory. What was their name again? COVID-19 observations: All employees are wearing masks. Notes on Verizon: in the past year, we have enjoyed Disney+ free for one year due to the partnership with Verizon. Now that the free year has ended, we were going to sign up for the paid plan, but we found out that Verizon was offering a bundle of Disney+, ESPN and Hulu for about the same price as Disney+ by itself so that was a no brainer. Plus, the reception has been so much better than our previous carrier. Can you hear me now? LOL...(I just had to). Stay safe, Friends! read more

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I've been with Verizon Wireless for 13 years. Customer service has always been great, but now they only care about new customers, so I'm sorry to say Verizon, I'm done I'll be looking for a new carrier read more

I have had nothing but good service from this location! I believe it was from Nick sometime back and most recently with Taylor A. Being a Customer Service Manager in the past, I can tell you these are the kind of employees that are a pleasure to work with. I could make most of my purchases on-line but prefer to make the trip to help support the store and the staff has always honestly advised me if my purchase could be received sooner or be better made on-line. I will always try to give them first option. read more

I am not talented enough to figure out my new gadgets and need a lot of help. I have always received excellent help with no hint of impatience or eye-rolling. I would recommend this site over all of the others i have tried, from Brunswick to Savannah. read more

I'm very impressed with the service at Richmond Hill Verizon, Demonte was great he went above and beyond to help me and I saved money in the process!! read more

Terry Oliver provided us with the best service I have ever gotten from a cellular sales rep yesterday. We came in with questions regarding our billing and some refunds for a military line suspension and a phone upgrade. Terry killed it, wouldn't have guessed he was newer to the job. Professionalism was outstanding and quickly established that personal relationship with us regarding kids and life. It was awesome. read more

Nick and everyone at Cellular Sales in RH is outstanding. Better deals than the company store in SAV. Very clear about what it will cost, the savings and commitment. Know what they are doing and don't waste your time. Set up all phones and ensured we knew how to use them. read more

Gina Roger is very helpful and kind she had gave me excellent service. Thank you so much for helping me out.

I like the team at this location. They're always friendly and professional. Good customer service in this area is hard to find nowadays but these guys go above and beyond to be sure you're satisfied. Thank you! read more

Excelent service. I was welcomed as I entered and helped out immediately. Friendly staff.

Absolutely a joke. They had three people in there working one that couldn't stop talking about her self to a customer. Another one that seemed like she was working on getting a date in and one that seemed like she was actually working. I sat there for 35 minutesI'm just going to go online and sign up for Verizon and never step foot in the store nor give them a penny. By the way all those one stars must be hurting. And don't offer me some sort of half blank attempt of customer service like you do to every other reviewer And there is the half hearted attempt. Below I am doing it online and cutting you guys out read more

Verizon was always my go to but these past few months I've noticed my signal showing lackluster performance to the point where I end up being lost in traffic due to my gps not recognizing my location at some points when searching the web I even have to switch to 3G in order to get service even my co workers who have t mobile / cricket get better service than me, every month there always seems to be a hidden fee (random surcharges) it is time to come to my senses and switch, here is a screen shot of my past 3 monthly bills for 2 iPhones and a hotspot jet pack with "unlimited LTE" I highly suggest you guys take your money elsewhere unless you like be robbed. read more

Verizon - Verizon monthly bill - Mobile Phones Near Me - Richmond Hill, Georgia

I had a great experience at this location, received professional help upgrading my smartphone and Apple Watch, I would highly recommend you check this location, read more

Desperately needed a new phone so I went to Richmond Hill sales office, Tia made the decision so easy and when I went back to pick up my phone the guy that helped set it up & explain the new functions was awesome. So sorry I didn't get his name. Will visit again. read more

I stopped into the Richmond Hill store to get our Granddaugher a new phone. Taylor Blank was top-notch!!! She went through and explained everything about the new phone to us and made certain that all of the apps that were on the old phone were transfered to the new one including the photos. Taylor explained all of the details of the device and I highly recommend seeing her. Thanks G Piatti read more

Thank you Vernon Jackson for taking care of my daughters phone for her 18th birthday. Quick and painless and the smoothest transaction I've EVER had at Verizon Cellular Sales or a Verizon period. Thanks again for being prepared and getting me in and out the door so swiftly. One thing is certain for any business transaction such as this, it's more about the sales representative and the experience they provide and not the company. As a 15 year plus customer of Verizon, the service speaks for itself but when you can find someone willing to go the extra mile and get that special phone your daughter wanted for her birthday, that goes beyond the call of basic sales duty. That type of service is called having a spirit of excellence, which is priceless in today's world. Driving a 2 hour round trip due to this virus pandemic and things not getting shipped in a timely fashion, is dedication and going beyond what most reps would do. I'm not quite sure if after traveling and all the time spent that very much money was made, but I promise this young man has gained my forever loyalty and I will use only him for my services and will make sure my friends and family do as well. Let's face it, it's hard to find a great sales representative within any business facet and when you do, they are like great hairdressers, don't ever leave them. ;) Happy Monday! Rebecca F. Richmond Hill, GA read more

My husband and I went in this store to do an Android to IPhone 14 transfer. From the beginning, we received poor customer service from the lady we first met. I think her name was Gabriella, not entirely sure because she was extremely unfriendly to begin with. She first started out with a few transfer apps that were obviously frustrating her because she kept giving out an annoyed sigh. Once she got frustrated enough, she began aggressively tapping the screen of his brand new iPhone until she gave up and asked her manager if there were any other apps to transfer his data. The manager replied that there was only one way you should do that transfer and it was going to take a few hours. She understood that it would be awhile and told us it would be a nightmare getting his phone set up. So not only was she attempting to shortcut his data transfer but it had sounded like she was doing it incorrectly to get out of doing more work. We eventually took his phone back home to do it ourselves. I have not wrote a bad review about any service, anywhere, since I understand that everyone has bad days and things happen. However, this was bad. She was very rude, visibly annoyed to be helping us, and was texting the entire time she didn't have to do something on his phone. read more

By far THE worst verizon store I have ever been to. I have used them multiple times in the past year, and every single time, I have spoken with a salesperson who had no idea what they were talking about. Not only that, but they were extremely unprofessional and talked about how they were hung over or going out to party that night. This past time, in particular, I was talked into preordering the new iPhone 6s plus. I originally wanted the older version just because I wanted it that day. However, the guy told me one week and it would be in my hands. Well, today is one week, I called to see if I could pick it up, and I was informed that when I preordered, it was already on back order and I would have to wait another week or two. RIDICULOUS! They are very deceptive. He also told me that with the bundle, I could get the phone, a case, a screen protector, and an accessory (car mount) for $167. Made it sound like I was getting the phone + everything for that price, when actually I paid $167 for the other three things. The phone is being paid for monthly on my phone bill. I could have saved the $167 and gotten all of those accessories on Amazon for less than $50. I am absolutely never using this store again. read more

This place really wasn't as bad as all the reviews. I was curious about it so I stopped in to get my new iPhone and everything was like a normal experience in a Verizon store. The only thing is they gave me insurance that I didn't want, but that's a simple fix. I guess it either depends on the day or the person, but I didn't have any problems. read more

Multiple experiences in the past few months. Nobody there seems to understand how anything you purchase will change your bill, they can't explain the fees, and then tried to charge double what the Verizon.com website was for a gift for our child. Couldn't "match" the online price. Two separate trips we asked who the manager was and got told two different people. Find a Verizon Corporate Store. This is only an authorized retailer. They are clueless! read more

Terrible experience over the course of two days. Representatives from this location gave us misinformation on our Extended Warranty coverage causing several hours of being bounced back and forth between Assurian and Verizon before we finally got Apple involved and some solid customer care from them. We drove to Jacksonville and back to get our phone replaced, then returned to this location to pay our bill, and buy a glass screen cover. We wanted to pay cash and were told we needed exact change. We started to leave to get change and then returned as we realized the representative didn't include the screen cover in the amount we needed to pay. He became very offended when we pointed this out and asked what we owed in total, and then refused to help us walking away from us. A manager came and finished the transaction after we asked for assistance in finishing. Unbelievably poor customer care at this Verizon store!! read more

Choose a Verizon factory store instead. Cellular Sales misrepresent themselves as Verizon Wireless. I found out the hard way. I paid the early termination on my Verizon account and thought that I was done, but one day I received a notice from some attorney's office saying that since Cellular Sales was not Verizon, that I owed them an additional $430 to pay off the smartphone I got when I initiated my account, since my Verizon account was no longer active. They conveniently did not explain that they were not Verizon, don't be misled by their Verizon shirts and the signs on the building. read more

Alvin seems very confused about the Verizon billing process, and gave me the WRONG info about the monthly bill- I'm now paying $30 extra per month from what he told me I would pay- I've talked/ texted to him numerous times to get it straightened out to no avail. Also, an extra $65.00 fee was on my first bill that he and I both, had no knowledge of,, he didn't know why it was on the bill or how to remove- I paid taxes for the $800 plus phone the day I got the phone in the store, which I expected, but he always says he will get back to me- Problem will never be solved and I will be stuck with high bills for 2 years. I will never go the Richmond Hill, Verizon store again- Other reviews use the words, SCAM and JOKE- I agree- Stay away from this location. He said he would have his manager call me since he didn't know how to correct problem- never happened. read more

I would recommend not going to an "authorized dealer" or at least not this one! Long story short, they charge you fees that a corporate store wouldn't "to transfer your information from one phone to another". The sad part is they never even transferred any information. They also send you on your way without giving you all the details needed to get your rebate or switch your service. This place is terrible! I would highly caution everyone from doing business there. read more

Yea, a huge joke. We spent a bunch of money changing from Sprint. Bought 2 phones, top notch phones I might add, with $400 in accessories. They gave us free pads (cheap ones), and never said it would cost us an additional $40 per month for the lines. In fact, he was stressing how we could use them with our mobile hotspot. Then Alvin said he would fix this since it was a misunderstanding. He said, bring the pads back (they were still in the box and never used), and the problem will be taken care of. He never mentioned it would cost each of us $166 for cancellation fee. When we called him about it, he ignored us. He promised us $600 in rebates - one military rebate and one rebate for changing from Sprint to Verizon. That was May....haven't seen a rebate yet, even though we went back in the interim to try and solve these problems. He has cost us over $1500 in phone bills in less than 3 months. Ridiculous! Dont believe all these Google ratings either. It doesn't seem right, because I've run into plenty of disgruntled customers here in town. This isnt even a true Verizon store....its Cellular Sales. Go to Savannah, you will be better served. read more

i am giving this place one star only because yelp does not offer zero stars. this place is a scam. it took my unlocked new iphone tellling me i HAD to give it to them and when i found out i didn't they wouldn't speak to me or return phone calls. then some 8 months later after buying some gadget i did not use they sent me a bill for $179 for some weird payment they say was due. DO NOT DEAL WITH THEM. go to verizon itself. they charged me for all kinds of stuff b/c i did not know that what they were saying were lies which i learned after talking with verizon. read more

Wow! I have never experienced such low customer service level in my entire life. Today we have tried to purchase a new phone and they wouldn't sell it to us for the mysterious reason that it could be sold ONLY to the eligible for the upgrade customers (if you sign for a 2 year contract). We were willing to pay a full price for the devise, but still heard "no" to our request. They were implying that this is Verizon corporate policy, which Verizon customer service, that I've reached over the phone was not aware of. Then we have called this exact store again and some incredibly well-mannered "gentlemen" said first that this is Verizon corp policy, then I confronted him with my previous conversation with the corporate office if Verizon and he replied: "well, then it is our store policy" and hung up on me. Stay away from this store! read more

Do not even attempt to go to this Verizon store. My husband and I went in to sign up for a new plan and there were only 2 other customers there, but none of the sales associates would talk to us. They looked at us several times but didn't even say "Welcome" or "We will be with you shortly. " Terrible customer service!! read more

This store is the most dishonest company I have interacted with in awhile. First we were promised 2g of data free and after we got the phones found out the only way we could get it was if we switched plans and paid more money. We weren't happy but let it go. Now we find out that we were supposed to get $100 gift cards in visa gift cards, oh yeah by the way only good in our stores. We were misled and they are completely dishonest. Do not go to this retailer!! read more