Brief but complete zoom session. Super comprehensible with insightful use of remote to access…read morenumerous features.

Internet service very good. Recent order to add landline service to digital was done very smoothly…read moreby Evan Rose.

The first thing I saw when I logged onto my Verizon account was that I had a $600 rebate for a new…read moreiPhone. I went to upgrade my phone expecting the salesman to tell me same thing. I told him I wanted an upgrade and asked if I had any discounts. He disappeared for 10 minutes, came back and told me my only option was to pay full price for the phone over 36 months. I asked him if he was sure about that, I asked specifically if I had any rebates. He said he was sure and I walked out. I went to the store on BBB and Lyons the following morning, they mentioned my rebate right away and set me up with my new phone which was $600 over 36 months. Read the reviews. The Congress Verizon store is awful. I felt like I was being sold a used car. Stay away. This store is a joke. Update after owner response. Don't tell me your store has standards. I was almost blatantly ripped off by your sales person who led me to believe I didn't have a rebate. HE WALKED INTO THE BACK OF THE STORE FOR 10 MINUTES AND LIED TO ME. He gave me a quote with basic information on it. I felt like I was buying a used car. Ive been a customer of Verizon for 25 years. I've upgraded at various Verizon stores and this is the first time I've seen anything like this. Are you serious with your response? You'll look into this? You are either completely incompetent as a business owner or you don't care because tactics like this net your store extra money. I want to know how many Verizon customers this store has completely ripped off.

I am updating my prior four star review from seven years ago to a solid five stars…read more I had an appointment this morning for a new device setup and they took me fifteen minutes early! Adelese quickly checked me in and I only waited about five minutes. Andre came to assist me, and he put my screen protector on for me. I am just not good with these things. He processed my payment for my car charger, screen protector & a few other things I needed. He was awesome. Very helpful & more importantly, very nice to work with. Adelese was amazing as well. She transferred my contacts, pictures, etc & she answered all of my questions. By the time I left the store I felt like I made a new friend. Adelese was very good at explaining some of the phones features to me & she was knowledgeable about my new phone which was a huge relief to me. I am technically challenged so I can use all the help I can get. The store is clean, most of the employees were wearing a mask and they all worked together as a team. I am very impressed with the excellent customer service I received this morning. I went from using an ancient S7 to the new S22 & I love it. I have been putting off my upgrade for a few years because my S7 was and still is working beautifully. A little slow but I loved that phone. This is a corporate store so you will be in good hands. Appointments are not mandatory anymore but I highly recommend making one. It's just easier, in my opinion anyway. I noticed the reviews aren't very good but I have only had positive experiences here. Thank you Andre and Adelese for all of your help.

Wow! This place is NICE!…read moreI had to physically come here to exchange my router as per a HORRIFIC experience with Xfinity call center and technician experience! ( that is a whole separate review) OMG beautiful place and the service is top notch! This place puts the apple stores to shame! I will never call the Xfinity number again but come here! I highly recommend this place! W O W !

Absolute worst - no interested in serving - I was coming from Att with 2 phone lines and now I am…read morestaying right where I am. These guys in this store were arrogant and had no desire to help us. We walked out and not going back

Change my address to 15 Swanty Johnson Road…read moreUncasville, CT 06382 Review is negative in that I couldn't find 1 item that I was looking for namely men's flannel shirts.

Just had the best experience here! Luke helped us and was so knowledgeable! There was no wait and…read moresuch a welcoming environment!

my review of AT&T internet is this: AT$T internet is by far…read morethe worst internet service I have ever had. You would think that it was free, as horrible as it is. At leadt 96% of the time it doesn't work. It's spinning and spinning, and has to be re-booted every couple of minutes in order to work even a small percentage of the time. I absolutely HATE paying for this s***** internet, and will be switching as soon as is humanly possible.

There really needs to be an option for 0 star. Paying for internet and having terrible wifi in…read moreyour home is At&t.

A name change is needed to reflect the true nature of this company: ComCrap…read more I moved to West Palm Beach a year and a half ago and got a $70 promotion/month for basic cable and internet. A little pricey, but that's fine. When the promotional period ended it shot up to $110 a month! Okay. I stayed with it because changing to a different company is annoying and difficult because of how Comcast dominates my area. Then last week channels started dropping off my package without warning. Bravo, SyFy ect. I thought it was weird but didn't say anything. Then I get home from work today and literally HALF of my channels say "Not Authorized" when I select them. ESPN, HGTV, CNBC,,, I called up Comcast thinking it was a technical issue and the rep told me that those channels were not part of the package I paid for (huh...?). I told her they always had been on my TV until now and asked why they were taken off and if the perimeters had been changed on the TV packages. In typical Comcast robot-form the woman said that those channels were not part of the package I paid for (well, gee, thanks for the elaboration). She then told me for another $10 a month I could upgrade for a promotion with basically the same channels/internet with home phone. I told her I did not need home phone and that I would not like to pay more each month, I simply wanted the channels back that were deleted. She replied by saying that those channels were not available on my package and that I could upgrade to a promotional package with home phone for an additional $10 a month. It was like talking to a robot cactus with the personality of Ben Stein. I finally told her that I would simply like to delete my TV service. She said what a pleasure it was to serve me and that she respected my decision. She then told me to hang up my phone. I called back to cancel and talked to an Accout Specialist who was actually willing to work with me. She gave me a promotional $70 a month deal again for the exact same services I have now....however after 9 months my payment goes up to $115/month. I told her yes, because it will save me a little money and will give me time to find a better provider by then. Tread carefully when considering this company. Their services and (some) products are of above average quality, but they will charge you out the wazoo for everything imaginable (including service calls when their products crap out) and they are severely lacking in customer service capabilities if anything goes awry. .

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!