Xfinity Store By Comcast

I spent 3 hours at Verizon today, trying to delete my wife's phone from my account (she died 3…read moreyears ago, and I had gone to Verizon at that time to delete it‍). It was necessary to call Verizon to cancel it, because the guys in the Verizon store don't have that power. The guy at the other end of the phone was in the Philippines. 3 FREAKIN' HOURS. Finally he transferred me to a "specialist," a girl who had an American accent. She accomplished everything within 20 minutes!! I asked her where she was located: DALLAS, TX! I am sick of customer service delivered by non-Americans, who are hard to understand, and who can't accomplish what is necessary. I would pay extra for customer service delivered by American personnel. I am sick of these companies saving Pennie's, and wasting the precious time of their customers. 3 FREAKIN' HOURS! Sebastian in the Verizon office in Aventura did everything that he could possibly do, and he spent HIS 3 hours cheerfully working with me.

Thinking to move back to AT&T this is ridiculous. I'm waiting 40 minutes on the line. I'm getting…read moresome guy in India the disconnect on me the phone and nothing was solved. After the last representative last month told me I'm gonna get back some money on my account instead of that, my account went up for no reason so I will switch if nobody will call me to fix it

Hotwire Communications

2.2

(1k reviews)

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

Used Hotwire's internet for a year through my building's free package. Internet was solid, quick…read moreinstall (about a week), few interruptions, worked fine for remote work. Can't speak to cable, barely used it. The problem came when I moved out and needed to return equipment. I contacted them by phone, chat, and email at least five times asking for a return label. Every time I was told it would arrive in 2 to 24 hours. It never did. Then I got charged $650 on my card for "unreturned equipment," with zero warning beforehand. When I complained, support just pasted a label into the chat, the same one I'd been begging for, sitting in their system the whole time. I'm returning the equipment now, but they're holding the charge until they get it back. No notice, no chance to fix it before they took my money. Feels like a way to squeeze extra fees out of customers who never even upgraded from the free package.

hiQ Internet

4.3

(11 reviews)

Terrible, slow internet services. Canceled my service prior to the new billing cycle and was forced…read moreto pay for the upcoming month. WHAT AM I PAYING FOR??? Told by an agent I would be sent a label to return their box, never received the label only for them to go into my account I pay from and charge $55 for another month and a $100 non-equipment return fee. Save yourself the aggravation, and find another service. I'll be writing the BBB to resolve this mess!

Great internet provider. I was a little skeptical when my bldg informed us of this new unknown…read moreinternet host but their month to month option and price point were reasonable enough to try. Install was quick and easy, no hassle, I just bought my own router. I've had them for about 5 month now, internet has never gone down, never had to call them for anything.

AT&T Internet

1.2

(103 reviews)

I work from home. My experience with the reliability has been great. Had one issue years ago a…read moreneighbor was using a backhoe and cut the fiber optic cable. But that was it. I use the smartphone manager app and can recommend the service

I would give no stars if I could. Absolutely the worst service I have ever had. My bill is never…read morethe same each month and it keeps going up, each time I call I get a different reason and am told a program I was in was upgraded and I need to re-enroll, guess no one thought to tell me. I am told each time I call what my rate will be each month and it so far is never right. Now, my voice mail is suddenly locked, why, no idea. 3 people and not sure how much time later I am told it is fixed, when was it broken. I told them I needed it fixed immediately as I have a sick family member in a hospital in another state and I need to get those messages as soon as possible. What does the rep do, try to sell me something else, are you kidding? Clueless and no idea how to work with customers. As soon as I can, I will be looking into other carriers, this is the worst service I have ever had.

South Florida VoIP

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

AT&T Fiber

1.0

ATT Fiber + Directv worst service ever! 4 weeks ago a sales rep from ATT showed up on my door…read moreoffering me to switch from Xfinity. I did and it was the worst decision ever. Poor service, and absolutely no support from ATT. Canceled the service after 4 days and now I have to eat a $500 early cancellation fee. Beware of ATT sales reps offering you great deals and if you're happy with Xfinity just stick with them.

From the owner: AT&T Internet and Cable Provider read more

BroadMAX Networks

(2 reviews)

Ramon is reliable and responsive. Every time I have an IT issue, he always solves the problem…read morehassle free. We have a large business and I trust him and his colleagues to always do a great job. I would highly recommend their services.

Great work completed by BroadMAX Networks installing our security cameras and internet network!…read moreQuality, great service, very professional. I love BroadMAX...

Streamline Voice & Data

I recently recommended Streamline Voice and Data to my daughter's pediatrician. They needed help…read moreinstalling a new phone system at their Coral Gables office. Everything was handled quickly and professionally. It's nice to hear good comments on a referral.

Excellent customer service!! Super-fast response time!!…read moreExceptional quality control!! You will not be disappointed!!

T-Mobile Authorized Retailer

2.5

(4 reviews)

All I can really comment on is going there two times and never getting service. You walk in and no…read moreone acknowledges you and lets you know an estimated waiting time. BOTH times I have been there there has been many people waiting for help and an employee just leaves to go on break! He takes someone up to the counter and says "oh, I'm going on break. Someone will help you." But does anyone help them? No. Honestly service in general here in Florida sucks but this is really bad. After standing for about 10 mins with nothing changing nor being acknowledged I finally just left. Both times I went.

Having been a long-time T-Mobile customer, I still expect service of the past. That's not to say I…read morewasn't assisted with a set-up question related to my new phone but... As I approached the kiosk (appears to be the new "store"), the two employees are facing away from the foot-traffic eating so it took a moment to get their attention. Yeah, I can fixate on the food.... but back to my review. After getting Alex's attention, I asked about some functionality that was not working on my new phone. He admitted to not knowing the answer but quickly went to Google. I suppose I could have done this at home but I usually "hope" for more insight from the employees. My overall lack of enthusiasm in this review is a direct reflection of that felt at this kiosk. I am comparing it to the service provided by Maryellen at the Boca location just two days before. There was no comparison. Sorry but I want to feel employees of any business care. Just as an FYI, this kiosk is located on the lower level of the JCP wing. Good luck!

Rede2fix

4.8

(70 reviews)

Simply a flawless experience. From the fist phone call to the timely service and knowledge needed…read moreto fix the issue, Daphne was amazing and did everything we could've asked for. Highly recommend

I would not recommend this repair shop based on my experience…read more I had my iPad screen replaced, and less than two weeks after the repair, a line appeared down the middle of the display. I contacted the shop immediately, and they acknowledged that the screen was defective and assured me they would repair it under their warranty. Unfortunately, it's now been almost two months, and the issue still hasn't been resolved. I've been given repeated excuses and delays, and more recently they've stopped responding altogether. It's extremely frustrating to pay for a repair only to end up with a defective screen and then have to chase the business for months without any resolution. Good customer service doesn't end once payment is made. Standing behind your work and honoring your warranty should be a priority. Based on my experience, I cannot recommend this business.

Double Handyman

Excellent in every way. Quoted a price. Arrived the next day on time. Returned the next next day…read morebecause parts were missing (my fault, not theirs). Assembled a complicated carport I wanted no part of doing myself and worked until 11pm doing it. I have nothing but the best things to say. Thank you.

Excellent job, very well done. Very proffesional, quick, clean, at a very considerable price…read more Phenomenal!!!

Jaime Television Repair

Jaime fixed my 65" Plasma that I absolutely love. I shipped…read moreit from Chicago to Miami to put into my new property and one of the boards went bad in the process.. I called and texted Jaime and after the parts came in, he made it happen. I was very impressed with his service and communication.

From the owner: En Jaime Television Repair, nos destacamos por más de una década de experiencia en la reparación de…read moretelevisores, brindando un servicio confiable, accesible y comprometido con nuestros clientes y el medio ambiente. Lo que nos hace especiales: Experiencia y profesionalismo – Con más de 10 años en el mercado, conocemos a fondo el funcionamiento de todas las marcas y modelos de televisores. Reparaciones económicas – Creemos que reparar es siempre una mejor opción que reemplazar. Por eso, ofrecemos precios accesibles y soluciones efectivas para que puedas seguir disfrutando de tu televisor sin gastar de más. Compromiso con el medio ambiente – No solo reparamos, también reciclamos. Si tu televisor no tiene solución, nos aseguramos de desecharlo de manera responsable para reducir la contaminación electrónica. Atención personalizada – Cada cliente es importante para nosotros. Te ofrecemos un diagnóstico honesto y te explicamos cada paso del proceso para que tomes la mejor decisión. Si buscas calidad, confianza y un servicio que realmente valore tu inversión, Jaime Television Repair es tu mejor opción. ¡Confía en nosotros y dale una segunda vida a tu televisor!

Rapid Tech Fix

I had a problem with my iPhone, not charging. Enrique fixed my phone for $20. It was a dirty,…read morecharging port. He told me over the phone how to check the battery condition and he told me it was not the battery. So I went by his shop and he fixed it in less than 10 minutes. He fixes computers, iPads, telephones, etc. I just canceled my AppleCare plus subscription because it's such a hassle to get an appointment. I know exactly where to take my equipment now; Rapid Tech Fix. You can't go wrong.

From the owner: Iphone, Ipad & Smartphone Repair. Screen replacements, charging ports, batteries and more. Fast,…read morereliable service for most e;ectronic devices.

M Stransky TV Repair

4.6

(33 reviews)

The best service I ever had M Stransky come over the same…read moreday Very professional and knowledgeable and got my TV perfectly at the fair price If you want a knowlgarble person , highly recommend

We gifted my parents a new TV, and as soon as we left, they accidentally touched a button and lost…read morethe audio. I should mention that we live in NYC. I reached out to Mitch, and he promptly stopped by and resolved the issue in a matter of minutes. It was quite a major inconvenience for my parents, and he truly saved the day. The exchange was marked by honesty and straightforwardness. Mitch was so honest that, despite having to make a special trip to visit my parents, he didn't charge them because he considered the issue to be minor. It's a wonderful surprise to encounter someone so honest just days before Christmas. It restores your faith in people. Thank you, Mitch!

FixitNow

4.4

(14 reviews)

I contacted Dan, the technician, to troubleshoot my printer. He came to my residence, diagnosed…read morethe problem, and informed me that the roller that grabs the paper needed to be replaced. I paid the service charge of $85.00. When he returned with the part, I was charged another $85.00 for a service charge plus the cost of the part. I explained I understood the service charge to be a one-time charge not a charge for him to come out and another service upon returning to install the part. Everyone else I contacted informed me there would be a one-time service charge to include coming out to diagnose the problem and if they had to return because a part was needed. We negotiated the amount and I paid $125.00. The following day, I tried the printer only to discover the roller he installed was still not grabbing the paper. I called Dan and he told me he would come out the next day. The next day came, and Dan did not show or call. I called him again; he apologized and informed me he would come out after 5pm. Again, another no show. I am extremely dissatisfied with the lack of communication and honesty, not to mention the out-of-pocket expense of $210.00 for a printer that is not working. I would caution anyone who is considering utilizing the services of FixitNow to think twice and make sure you get the particulars in writing. Also, do not use Zelle and I did, as there is no recourse. BUYER BEWARE!!!

my phone screen was damaged in the LCD needed to be replaced because I could no longer use the top…read moreof my screen. The owner of this business came out promptly we communicated via text. I really appreciated the communication and price transparency. He came in a large Mercedes van with all of the necessary equipment. He was super nice and friendly, gave me a fair price and completely fixed the issue in less than 20 minutes. I also asked him if he could add a screen protector that I had purchased on Amazon and he did it at no charge and was very friendly about it. I would absolutely use the service again and I highly recommend it.

5 Points TV Installations

(235 reviews)

Kerry is very professional and did an excellent job. He arrived on time and completed the work…read morequickly. Highly recommend him.

I literally cannot believe this company's insane reply to my review. He texted me on March 22nd…read moreasking me to confirm the appointment for March 23rd at 3:00 p.m, which I did. He then did not show up for the appointment, nor did he respond to any of my texts on the 23rd asking if he was still coming and what his ETA was. That's it. In no way did I cancel on him, that's a complete lie. I only found somebody days later on Task Rabbit, after he failed to show up or respond. He could have just said I forgot the appointment or I was busy or I changed my mind. All of those would have been acceptable. To make up this ridiculous story is completely laughable. Shame on you.

uBreakiFix by Asurion

3.2

(31 reviews)

Great experience!…read more Broke my phone so bad it was disabled for awhile so I decided to fix the glass! The phone happened to crack the screen in a Y shape in the screen and my case was so broken. Happy to say a short wait and my phone was fixed like new for real!!! I also got a deal with the case and thicker tempered glass to save my screen in the future drops. Thank you guys at Ubreak

I brought in different devices on different days and was unhelpful. I don't…read more understand why write a description of my problem a week or 2 week before my schedule day and on my schedule day they say we can't help you. We don't do this. Why write ahead and they don't check. (1) samsung fold need to repair inner screen. *they tell me we don't repair if I have samsung care + that I need to send it to samsung. I went their to avoid waiting a week to ship and to receive. That was the point. They say no but they have stickers on the window saying samsung authorized here. Thenonlynprob I had was my inner screen had a protector that I didn't know,which ended up falling off and I replaced it myself thanks to Amazon. Screen protector was the problem. (2) meta quest 2 right handle joy stick Not working. They tell me they don't fix it and they don't have parts to fix. They don't work with this device. So I put my problems in the description 2 weeks ahead and he tells me we very busy we don't have time to read. I'm looking in the store and I'm the only one in there. I told him yeah I see you very busy. THE ONLY THING THEY ARE GOOD AT IS PUTTING ON A SCREEN PROTECTOR TO YOURNPHONE OR TABLET. But make sure it's apple and not android.

Good Guys TV Mounting

4.7

(28 reviews)

Used these guys a while back. Great service, showed up promptly and haven't had an issue with any…read moreof the mounts installed

I rarely leave negative reviews, but this experience deserves one…read more The only positive was that the installers arrived on time. They were hired to install one TV from scratch and evaluate a second installation where an electrician had done a poor job. Rather than improving the situation, they made it worse. The technician immediately criticized the previous installation but then proceeded to damage my LG Gallery Mount by forcefully yanking it off the wall, damaging both the mount and the drywall in the process. After reinstalling the TV, it was noticeably out of level and had to be removed and adjusted a second time. The biggest issue came with the installation of a standard SANUS fixed mount. The technician repeatedly complained about the mount, cursed at it, and ultimately admitted he couldn't get the TV onto the mount. Instead of working through the problem professionally or seeking assistance, he gave up, packed up, and walked off the job. It's perfectly acceptable to have preferences about certain products, but if you're a professional TV installer, you should know how to install one of the most common TV mounts on the market. Customers hire professionals because they expect competence, patience, and problem-solving skills when challenges arise. The overall attitude was gruff and unprofessional, and I was left with damaged drywall, a damaged LG mount, and an unfinished installation. I expected expertise and professionalism and received neither. I cannot recommend Good Guys Installation based on my experience.

TV Mount Experts

Very good company, they did everything quickly and professionally. The technician Nick made me very…read morehappy

From the owner: TV Mount Experts LLC is a professional TV mounting service proudly serving customers across the…read moreUnited States. We specialize in wall mounting for all TV sizes, hidden wire installation, and complete home theater setup — delivering clean, professional results every time. We handle every type of installation: TV mounting on drywall, brick, concrete, and stone. Above-fireplace mounting with full wire concealment. Full-motion, tilting, and fixed bracket installations. Gallery walls and multi-TV setups. Commercial installs for restaurants, bars, offices, and retail spaces. When you choose us, you get same-day and next-day appointments available, flat-rate pricing with no hidden fees, licensed and insured technicians, 100% satisfaction guarantee, and a team rated 5 stars on Google with 500+ reviews from real customers nationwide. We proudly serve Miami, Tampa, Orlando, Cape Coral, Jacksonville, Atlanta, Charlotte, Cary, Washington DC, Philadelphia, New York, New Jersey, Columbus, Denver, Kansas City, Chicago, Louisville, Austin, Houston, Dallas, Salt Lake City, Phoenix, Los Angeles, Sacramento, San Diego, Portland, Seattle, and all surrounding areas.

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Gaston S.

153

4 years ago

Por situaciones incomodas me fui con todos mis servicios de Xfinity. * Mala cobertura * Internet lento * En cambios ejecutados dentro de mi cuenta no me dieron la variación de precio, la cual aumentaban. * Servicio al cliente personal y telefónico, super pésimo. Mi situación de las pasadas semanas... Llame al servicio al cliente para desbloquear mi iPhone XS el cual ha sido completamente pago. En la foto debajo pueden ver su respuesta. Cuando llamo la 2da vez el representante me dice que como no formo parte de xfinity no puede hacer nada por mi, no me quiso pasar al manager tampoco y antes de pedir al manager me sugierio ir a una tienda. Bueno pues hoy sabado 04/09/2022 me animo a ir a la tienda porque mi mama aun sigue sin equipo para poder usar su linea con Tmobile. Pues me dicen en la tienda que no pueden hacer nada por mi en pocas palabras y que llame al servicio al cliente. En ese momento me moleste y alze la voz. Porque luego de mas de 14 días esperando "soluciones" la cual nunca llegan, cualquiera se cansa. Pues inmediatamente el manager que me atendía Roger me dijo: conmigo no, conmigo no haces papelazos y llamo a seguridad. Hermano, si a usted no le gusta trabajar en servicios al cliente y tratar de dialogar con una persona molesta, renuncie a su trabajo. Esto sucedió en la tienda 1190 west 49th Hialeah FL Al menos mire a las personas a la cara cuando se le dirige. No se quede mirando su telf. Usted paga sus cuentas con el dinero que trabaja y lamentablemente estas en servicio al cliente. Aun hoy espero que alguien me ayude a desbloquear mi equipo. read more

Evelyn D.

3 years ago

Was extremely rude. And not helpful they were not competent and not helpful at all. Don't go here

Xfinity Store By Comcast - isps - Updated August 2026

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If you are looking for security services, find a different vendor. This is a unscrupulous business…read more The contracted security was never delivered. Impossible to get hold of customer service. They will make promises, and then never deliver.

Teyona Thomas earned this negative review for her work with Kent Services. When I moved into the…read moreproperty where she is currently employed, she presented herself as a kind individual with a heart for service. I think most people would feel inspired to leave a positive review after meeting her. However, after six months of getting to know Teyona, it became clear that her priority was to leave Kent Services and secure a full-time position with Greystar at the Highline Apartments. To gain favor with the Highline team, Teyona, while working for both Greystar and Kent simultaneously, engaged in behavior that seemed inappropriate for someone responsible for overseeing the property. This included consuming alcohol at the concierge desk and in local bars, then returning to the concierge desk in the main lobby afterward. I'm not sure if alcohol or ambition is to blame, but Teyona has collaborated with and supported the unethical actions of others working for Greystar/Highline, making it difficult for residents to defend themselves against wrongdoing by those in the office. Her support and silence have created additional challenges for residents, which I am certain is inconsistent with Kent's values and how they wish to be represented. I am prepared to defend any potential defamation claims filed by Ms.Thomas that may arise from my statements, via sworn witness statements from at least four other individuals who have seen the behavior, available recordings, etc.

Comp R Us

4.7

(43 reviews)

Luis is amazing, Fast and reliable . Came early morning to fix my office computer, I could stay 1…read moreday without it. Told Luis it's emergency please fix my computer ASAP. In 2-3 hours he changed the bad parts installed all software. Now I'm back to business and can operate again.

Great Service, they know what they are doing they fixed my work computer and kept it like it was…read morenew. Very Knowledgeable.

A-1 Lock & Key

3.3

(25 reviews)

Amazing quality service with economical value and truly professional all around .customer service…read moremore than helpful and knowledgeable

We hired them because we needed a lock changed, however, the person they sent us first of all was…read morelate to his appointment, and second of all he took all day to do a job badly done, the next day we hired someone to do it and they did an amazing job in 2 hours, i don't recommend hiring them unless it's something so easy a toddler can do it.

Miami Beach Locksmith

3.7

(24 reviews)

Extremely rude. The owner would not even help me. All i needed was a copy of me car key. He refused…read moreto help even though i bought the there. He wanted $185.00 for one key. Even though i bouth the key from Miami Beach Locksmith

I do NOT recommend Miami Beach Locksmith. They were extremely rude over the phone and hung up on me…read morewhen I questioned their pricing. On top of that, their rates are way overpriced. Save yourself the headache and go with a more professional locksmith.

Print & Post

4.3