I have been a customer here since I moved in the area so when my screen broke I came here and payed…read moretheir ridiculous 300$ for iPhone screen price because I thought they'd give me quality service. Wrong. My screen cracked the next day and when I went it and explained I had not even dropped it and I was using their screen protector that I bought for 30$ and their phone case for 30$ I was told that they could do nothing for me. Would NEVER recommend this place.

Since the first time I came now I always repair my phones and Gadgets here and get all protectors…read moreand accessories, they are amazing and professional people and I'm so happy they exist

This is the worst experience I've had in almost 20 years being a customer of Tmobile. I moved from…read moreCalifornia three years ago to Florida, and I've never gotten the same service customer service . I got an ad sent to me that I could upgrade with my jumping demand plan for the iPhone 16 so I thought instead of going to the store I called the representative. I actually was on the phone an hour and a half by the other day he was very, very nice . Said I had $1000 credit or something. He set up the whole thing for me. He was really nice. I had to pay 167 down and then I had to pay some money upfront for the screen protector so it got sent to me when I picked it up. I went to a Tmobile they were rude. The girl said I can't accept this because she didn't see it in the system as a jump. Demand exchange we call customer service. The woman said that the guy messed up so then I left the store and stayed on with that woman on T-Mobile for over an hour in my car of my day so this was two days in a row already so she tried to redo the order for me. Then when she read the order she said oh but the only thing is you'll get your 167 back on your next billing cycle. I can't give it to you now the money that I had paid And she said if I wanted that iPhone that I'd have to pay $400 I was like what what is happening it was so crazy so then I said well it's available and she told me like a galaxy or something and it got so crazy with all the money. I thought I was getting really screwed around. I finally said just forget it I'll keep my iPhone 14 for now but I'm still gonna have to wait for my 167 which I paid for a phone that I never got. This is the worst experience ever. I would never write this unless it was truehorrible

I went here with the intention of potentially getting a new phone. Alex assisted me. As nice as he…read morewas and after him trying at least 5 times to place my order, and having me wait for over 2 hours, I didn't leave with my phone. I was told something was wrong with their processing system, Cherry also tried to help me but by that time. I was over the whole situation . However my story gets worse. Being that I was so sure I was trading my phone in, I allowed Alex to remove my protective phone case and tempered glass screen. I didn't notice until after I left that he didn't put my screen back on. I immediately called to inform them and I was told by another young man that my screen is put away in a safe place and I can come get it. Unfortunately when I came back. Not only was Alex no longer at work but I was told that my tempered glass screen was in the trash. Here's the kicker! The young man offered to take it out of the trash and give it back to me! CAN YOU BELIEVE THAT? During a pandemic, some one had the audacity to attempt to go in the garbage and expected me to take a covid germs tissue and trash contaminated screen sitting in the trash with God knows what else. I told him no way. I'm not taking it back. He then told me I would have to call the manager Cherry the next day to justify the situation. Not only have I been calling Cherry and Alex for two days but they have failed to return my calls. Each time I called I was told that " she's busy" and basically dismissed by the other employees who answered the phone. I was understanding of her " busy-ness" my just two calls and I even called again 4 hours later. I was told again that " she's to busy " to take my call. I left my information and polite asked that she return my call. yet A whole 4 days have gone by and that call from her or anyone never came. I am very upset and I feel as though my needs and importance as a customer were sat aside and they don't value nor respect me as a customers. I am out of a $40 tempered glass privacy screen, a new phone, and my time! I'll stick with Tmobile as my carrier FOR NOW but I won't give this location a dime of my money, time or service again Update. I finally spoke to Cherry and she was very apologetic, she made sure I got a new privacy screen. I'm happy now, she was very helpful and promptly fixed the situation.

The service in this location was amazing! They went out of their way to help me. Just amazing…read more Thank you.

I should have believed the reviews. I wasted my time. Sorry I woke up the help…read more Only interested in certain agenda and it's not Customer Service. I'll try store in the Mall

I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

I have to say this is one of the nicest Apple Stores I've been to. Of course the service is top…read morenotch as in all their stores. We were sent upstairs where there was no wait and were helped immediately. They have all items in stock which is really nice not to have to wait.

I went to the Apple Store in Aventura Mall because my iPhone 15 was repeatedly turning on for only…read morea few minutes and then restarting. It was also showing me a "plug into computer" logo when I tried to turn on the phone, which indicated that it needed the computer to turn on. I went to the Apple Store for help because I did not have my MacBook with me. When I arrived desperate to fix it, because I am on vacation with no access to my personal information without a phone, I plugged it into one of their display Macs to try to update it. The staff understandably questioned what I was doing and initially wouldn't help because I didn't have an appointment. I explained that I was traveling, had no access to my banking, flight info, or navigation apps, and needed immediate help if possible. I couldn't go a day in a city I don't live in without a phone. They then kindly took my phone to the back. I do appreciate them doing this, and trying to fit me in. But after waiting over an hour with no update, I finally asked them what the status was of my phone. I was told it was a logic board issue and that I would need to buy a new phone or pay hundreds in repairs. My phone, which had been turning on for short periods before, is now completely unusable and stuck in recovery mode after whatever the staff did to it in the back. Now it is not turning on at all. It never did this before it was handled by the staff Now my phone is completely unusable, stuck in recovery mode and not turning on at all, which it was not like that before. This left me stranded without access to critical apps and information while on vacation. I understand hardware issues can happen, but the lack of clear solutions or support and leaving me without a working phone was extremely frustrating and stressful. This experience was very disappointing, especially given the high cost and reliance on Apple devices.

Chris at Mobileluv at Aventura provided the best customer service. My Samsung Galaxy S6 Edge…read morecharging port broke and I'm not quite ready to purchase an expensive new smartphone yet. Chris repaired my smartphone within 15 minutes and at a convenient cost. I will always bring my Samsung Galaxy smartphone here to be repaired. Thank You Chris. Howard Negron

Horrible Service! They use cheap, low quality phone screens for repair that do not even last a…read moremonth! I tried to speak with the manager about there 3 month warranty and they would not honor it. Never again!

All I can really comment on is going there two times and never getting service. You walk in and no…read moreone acknowledges you and lets you know an estimated waiting time. BOTH times I have been there there has been many people waiting for help and an employee just leaves to go on break! He takes someone up to the counter and says "oh, I'm going on break. Someone will help you." But does anyone help them? No. Honestly service in general here in Florida sucks but this is really bad. After standing for about 10 mins with nothing changing nor being acknowledged I finally just left. Both times I went.

Received great service from Luis and Heika!read more

RED FLAG! Went in for a battery and back glass replacement for iphone…read more They stated that if THEY cracked the front screen during the process then I would be charged for ANY OF THE DAMAGE THEY CAUSE! IF/WHEN THEY BREAK IT, YOU PAY FOR IT! STAY AWAY!

Brought my MacBook in because it was running super slow and honestly I had no idea how to fix…read moreanything myself. Techy got it working perfectly and so fast! Special thanks to Francisco -- he's extremely tech-savvy, professional, and has amazing customer service. Highly recommend!