Best T-Mobile store I have ever been!! I had to replace my old phone about 3 weeks ago and some…read morefiles were not transferring. I went to this store for 5 consecutive days, everybody was simply AMAZING!! The guys helped me every day with patience and friendly customer service skills. The new Manager Lazaro is fFANTASTIC, the guy did not give up on my phone until he transferred all my information, Yaneidy was very helpful and always looking for solutions. Thank you very much and Congratulation guys, you All do a great job to please and assist the customers!!

Horrible service! Everything we were told was wrong! The manager Armando is an excuse if a Manager…read more Very nice to sell but all the information we were given was wrong. He actually at the end of our conversation with him he was talking over us over a doubled charge for an activation line. Well he started talking over me. This situation is because of all their mistakes not ours. As a matter of fact we are escalating this complaint to the Regional Manager. His name is Armando. Do not do business at that store!

Absolutely the worst customer service. This store is an absolute joke. Neither one of the employees…read moreare knowledgeable in their job. The worst employee is the actual manager Javi who we've been dealing with for over 8 months. We completed a trade in of two phones and only received credit for 1. He continued to tell us it would take 3-4 months for the other trade in to be taken into account. After waiting the time we still did not receive credit for it on our monthly bill. We've gone over to the store multiple times where he claims to be giving us credit for the phone and it never gets posted. This was getting ridiculous to the point that he would text us from his personal phone letting us know he would give us small credits until we reach the lump sum. Obviously this was fishy and we tried to get it resolved in person and he claims he's been doing everything possible to get it resolved. He's charged a $400 amount to our bill and claims he made a mistake instead of giving us credit. We called and he continued to text us from his personal phone. We ended up going in person upset explaining how frustrated we are with the situation. He went absolutely crazy saying we were getting out of hand. In the end he said he doesn't report to anyone and hopes to not see us.

From the owner: AT&T, serving over 81 million wireless customersread more

This is a franchised Sprint store. If your not buying anything don't bother going. They will not…read morehelp you with any service issues. The best they will do is refer you to your phone manufacturer or a corporate Sprint store.

The store was great, they are fully stocked and have all sorts of varieties for phones tablets and…read moreaccessories. Staff is very friendly very helpful very knowledgeable and they like to go out of their way to make sure that you feel satisfied before you leave the place. It's hard to find this place it's right next to the Ocean Bank in front of the shopping mall not found if you go by the numerical order markings on the buildings

Employee that does not know how to do his job. Went there to trade in my old iPhone. Was told by…read moreJose (younger one, since there are 2 of them) and told him I was there to turn in my iphone since I just got my new one Iphone 13. I told him "that best buy was going to give me $190 for my old phone and wanted to know if I turn in my phone if it qualifies for the $800 credit.) He said "YES" i said are you sure bc if not I rather keep the phone since I had just gotten a refubished one 3 months ago. He once again said "YES". Once he game my paperwork to show I turned in my phone it said $135 and I asked him "what does this mean" he said "its just the condition of the phone" and I had told him its pretty much new no cracks and 98% battery health. once again I asked him are you sure I will qualify for the higher credit for turning in my phone he said "Yes". I mentioned to him" for $135 I would rather keep the phone since its just a 3 month old phone (new in other words) So thinking he knew what he is talking about since he works there I walked out. Now I got my bill and only got $135. He just caused me more then a $135 credit could have sold it for plenty more Iphone 10 w/ 256 GB. They should really have people on the floor that know what they are talking about. First and last time I go there...should have gone to the London square ATT that I have been going for the past 10 yrs and never had a issue.

I went to the store to find out information about possibly getting a new iPhone and the guy in here…read morewas so nice with me. He explained to me all the details of how to get a new phone, how much it will cost, what are my options, and so much more. This place is located inside a shopping center on Kendall Drive with plenty of parking space. The store was impeccable with a nice background music.

I've bought multiple phones for myself and my family before and I had not had a negative experience…read morebefore today. The store manager, Alex, was the rudest sales person I've ever encountered. He was extremely condescending, opened the box the phone came in and removed the plastic without asking, and gave us a hard time about returning the plastic to temporarily protect the phone (he claimed it doesn't protect the phone, but that's the entire purpose of that plastic which is why Apple puts it there). After he takes the protective plastic off, he goes to open the main door of the store and move the sidewalk sign, with my new, now unprotected phone in hand. Then while looking at myself and my family who all have iPhones, he says "do you know how to use an iPhone?" I will seriously think twice before I ever come to this store again.

The worst experience EVER in a Metro PCS store! March 3rd, 2020 I went to the store on this day to…read moreput a screen protector on my cell phone. A man attended me who did not have a name tag and would not offer me his name, who was somewhere around the age of 50 or so years old with a height of somewhere around 5'5. In addition, when this employee put on my screen protector he left it with air bubbles and he told me and I quote that "those air bubbles disappear by themselves and with the heat." Because of this I was not very pleased, and I had kindly asked him if he could put it on again to try and avoid having air bubbles, as a result of this, he had tried to put it on once again and the same result had occurred. I was beyond disappointed and asked for my money back. Once I had asked him for my money back he responded back to me saying that there are no refunds. I was very disappointed and unhappy with these set of events and as a result of these events I will NEVER be coming back to this store EVER AGAIN!!

Got really bad service, I will never go to an this place or any other authorise dealers . I…read morewould rather go directly Metro pcs. They care more about the customer. Trouble customer service......