If I could give them a 0 I would, the internet and phone is fine but their customer service is some of the worst I've ever seen. They screwed up and made two accounts under my name. Things happen, I waited on hold for an hour for the person to tell me I needed to talk to someone else, on hold for another hour. She says she got it figured out and I needed to give tech my modem number either now (waiting on hold for 30+ more minutes) or I could call back in the middle of the night when hold times aren't long. So I called back and the guy starts off by telling me he wants to fix my problem so I stop calling them after he tells me I still have two accounts and not one, then tells me I don't have internet and it's all disconnected. I tell him I do have it and during this he starts repeating with no breath between the sentences "who did you talk to? Who did you talk to? Who did you talk to?" Over and over while I'm trying to explain what I'm told. I finally tell him he needs to stop repeating that and I spoke to multiple people so I'm not sure. He then asks for the modem CM MAC #, so I give it to him. He tells me that isn't attached to any account and acts like I'm being db - I tell him I know, I told him AT THE BEGINNING OF THE CALL I needed to attach my modem number (that I own) to the account. He then tells me I have to talk to someone else because I don't have internet (despite paying them and using the internet). The first people who apparently didn't do anything were very nice at least and despite being a little tearful because I was stressed about a lot of other things on top of this, but the last guy was flat out patronizing, condescending and rude. I regret switching my phone service to them, id rather pay more to Cricket. But now I'm in it along with my internet. I'll be looking into a new provider soon. read more

All I wanted to do was reset my password to upgrade my account and give more money to them. Instead I got trap in this weird portal where it's seems impossible to do such a simple thing as resetting my password. This has been the WORSE password reset experience I have ever undertaken. I am now convinced this is done deliberately to set you off. Now, I remember why I left them years ago. I actually was considering buying a premium plan but this experience changed my mind completely. read more

If there is an Internet connection issue, it is probably not your PC, modem, or router's fault. It's Comcast. There's not much you can do or your end. Calling them, you won't get through unless you wait 35-45 minutes. * * * * * After spending time trying to figure out why I could not watch Youtube on my ROKU TV, I figured out on my desktop PC that my Internet connection was broken and ran tests. Then I plugged and unplugged my modem,waited for the lights to come on--they never did, searched frantically through my modem manuals, and switched modems. Still no Internet connection. After 1-1/2 hours I call Comcast and hear that there is an Internet outage in my area. Several hours later I call Xfinity, aka Comcast, aka XInfinity, and ask them why they don't send customers messages when outages occur. The service rep tells me to go to www.xinfinity.com and register my mobile phone and text out 266278. After spending another 20-25 minutes going through another maze of tabs and pages, back and forth, I realize that I am already set up to receive alerts. But I've never received any when there was an outage before. Isn't Comcast owned by Donald Trump? Or is it Time-Warner? Or Time-Trump-Warner? DT is also for Delirium tremens. read more

Would be zero stars if possible. Customer service is terrible. Three missed appointments. No sense of compassion for my time having to take off from work to be home for these three missed appointments but I get $20 for the inconvenience. How about no way I will just go elsewhere with my business. Horrible, horrible experience. read more

This company is such trash. You are not a customer, you are a victim to be exploited for as much revenue as possibly by any means necessary. Prepare to have prices move around randomly (well, not random, only up), you'll never see a contract because they cannot be held accountable for anything, you cannot record your phone calls because that's against their 'policy' (god help them should they be recorded lying to people), service will slow down without explanation, and expect poor customer service, that will probably somehow cost you even more money. Comcast deserves to go out of business. This company would never survive in a competitive market. Take your money elsewhere if you can. read more

I signed up for an account with Xfinity Mobile (cell phone service side of Xfinity aka Comcast). I get the first 100 MB of mobile data download free of charge (point there) and unlimited phone (which I don't use as a hard of hearing person) and text, I can have up to five lines which means if I never or rarely used data, the phone usage would be free (another point). If you don't have Internet service, you are charged a higher amount so it only works if you are a Comcast customer. If I go over, I am charged $12.00 (gasp, smile) plus taxes ($3.37) for 101-999 MB of data download which is a bargain (another point) to be able to check my e-mails and home voice mails sent to my QuickBooks and Quicken set up, review, and one-on-one-training business. While you have to buy a phone from them to get this bargain cell phone service, the cost for the lowest price phone was only $156 or $6.50 a month for 24 months. And their coverage is great. Unlike my last data provider, I haven't lost a connection. I also can use their free Wi-Fi service. I have contacted them twice by phone and four times by meaningless text (minus a point). I asked them for an itemized bill of my charges (date, app, MB downloaded) or a way of determining what my usage is, they are unable to comply. The reason I want to know that is so I can identify which apps are using data that I can be charged for later and turn them off. Right now, I have all apps set to auto update on Wi-Fi so I don't understand how I can be using .2 or .3 Gigabytes of data. Their current business model is like going to the grocery store and being told what the final bill instead of an itemized list of what one is buying. I want to know the details so I can remove the data hogging apps or remove them. Why can't they provide a little customer service? I have been pretty happy with their cable, internet, and phone service. read more

I've never been more disappointed with any monopoly,if I could find someone or something better I would,I love my programs,sports,news ext,internet. Bottom line,they just want the money. read more

We're a Comcast Business customer who was without internet and phones since early Wednesday morning. Our service cable that they failed to bury properly was cut, and they won't come out until Monday afternoon, LEAVING US WITHOUT INTERNET AND PHONES FOR 5 BUSINESS DAYS, not even, as one agent suggested, to have a guy spend 10 minutes to do a temporary splice until they could get around to properly fix the problem. I've spoken to at least 20 people on the phone. Some conversations weren't recorded because they hung up on me, transferred me without my permission, or left me on hold for over 10 minutes. I spent at least 5 hours on the phone with Comcast, including hold times. Eventually, we decided we were getting nowhere and threw in the towel. Some tech support agents said they would escalate the case, which did nothing. Some said they would get someone here sooner, which did nothing. Some said they would get supervisors to call me back, who didn't call me back. I spoke to the retention department, and they just blindly connected me back to tech support multiple times, or offered no better help than tech support. read more

Working remote with Xfinity is an easy way to lose your job. Voice/video chat is awful, every speed test reporting at 15 - 19 mbps (we pay for 500mpbs down by the way). I can't even get through to talk to a representative who will just tell me to reset my modem which has been done over 3 times over the course of today. Luckily we're pinched into a monopoly over the area and we're forced into using this lackluster service which has produced less results than wireless local internet. Do yourself a favor and never contact Xfinity unless you have a gluten for punishment. Trash tier service and product. read more

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Okay. So I have many years of experience with Comcast and Xfinity and I have to say that every interaction with them is disappointing. First, they always hook you with some good deal that is going to double in a year, and then when you call to break up with them they miraculously have another great deal for you. Second, you can rarely get to a real person (it gets harder each year) and when you finally do, they can't help you... it's actually the person who previously transferred you that you need to talk to. And on and on the loop goes until they have finally worn you down and you give up. Finally, when you decide just to use the chat feature because you have to actually keep a job to pay for your overpriced internet, you are on from 11 am to 10 pm trying to get a solution to why you are paying overpriced internet that is now not working and dumping all your Google Meet meetings. They help you get a cheaper plan and a new router, but then because of technical difficulties you can't click the blasted agree button because your internet isn't good enough to load the agreement. Priceless! If only I had the option to choose another internet provider, but ALAS, Xfinity is all we have. Beyond disappointed. read more

A recent conversation with a customer service representative at Comcast: Me: Yeah, hi. I was hoping to take HBO off my account, but add Showtime. Got any deals? Her: Lemme see ... looks like you're already getting HBO for half price. We've got a deal with Starz right now. Me: Yeah, no, I really want Showtime, what with the third season of "Weeds" premiering next week. I mean, I love HBO and all, especially "Flight of the Conchords," but for the sake of keeping my bill under control, Showtime it is. Her: How about I give you HBO free for a year and Showtime for $15.99 per month? Me: Hmm, that seems reasonable. Her: Oh! And I see you're currently using all three of our services. Me: Yes, cable, internet AND phone. Her: Right. I can bundle that for you, one sec. Me: OK? Her: All set! Your new monthly bill will be $128. Me: FOR ALL THREE? Her: Yep! Me: Thank you, that's great! Five minutes later after doing the math: Me: So babe, I just got $50 knocked off our Comcast bill. Him: Really? WOW. Me: I know, and I didn't even have to be a bitch about it. She just ... OFFERED. Him: Amazing. You just got us more stuff for way less money? And then our heads exploded. The end. read more

I finally got rid of my cable from Comcast. I am going to miss television for awhile but I am not going to pay over $100 for cable and internet and if I am I want at least one premium channel. So usually when you try to cancel you need to play the game where you complain about the price being too high and the sales rep is going to find you a great deal. My bill came in and it was $125 (for just basic cable and internet). I got pissed because now I am going to have to play that dumb game. But not this time. I am going to straight up ask for a deal and if I don't get one I am canceling. Me: I just got my bill and it is way too high for me to pay. Is there some kind of deal I can get that will make me want to stay? Girl on chat: Sorry, we do not have any deals in your area. Me: Ok, I want to cancel my cable. Girl on chat: We can do that for you. What? She didn't play the damn game right. I am going to pretend to cancel, you all of the sudden find a deal that will keep me as a customer. Even the deal price is high but at least somewhat bearable. Not quite sure what my next route is. I really don't want a dish on my balcony and I got a digital antenna that I am not sure is going to work for me. Maybe in a few months I can sucker them into another deal but for now I am glad I walked away. http://www.highfunction.com/wp-content/uploads/2009/10/middle_finger.jpg Zipzap Zubidy Bop! read more

I have to say that this has been the best experience with a cable company so far. I bypassed talking with a sales person on the phone and just signed up directly online. I have my own modem and wireless router so I just went with the "I'll set myself up" option and EVERYTHING went well without a single hick-up. I was able to be online immediately without going thru customer/tech service. Fantastic! I was able to manage my billing by setting up an account online on xfinity.com and be proactive about getting that first payment in quick to avoid a late fee which you might get if you wait for usps mail to deliver your first statement. In three months I've only had one time where I had to call and select the option for a modem restart...and SNAP!....online immediately without ever needing to talk to tech support. For what I do--streaming, email and shopping online with no tv-- the $29.99/mo data package is perfect. AT&T lied to me, lied again and again lied. All I can say they were consistent. Cox was truthful, but their system went down for hours every few weeks due to older lines. The only issue I've seen with Xfinity is their billing. You have to be proactive and get online into their website and set up your account and setup payment for your first bill immediately to avoid a late fee. You have to pay the day before it is due so their system can have a day to process it as being on time. Also if you change the billing day, be prepared to have to pay a partial prorated amount before your normal monthly billing begins. Their billing will always be behind your payments so keep a record and be diligent so you don't over or under pay and of course, always pay your bill on time. read more

Where are the zero-star ratings? When I rang Comcast at 7:02pm this evening, the automated message told me I had 25-46 minutes of wait time. After waiting OVER AN HOUR I was disconnected at 8:10pm, informed that Comcast was now closed. (Expletives flying) read more

I wouldn't wish Comcast/XFINITY on my worst enemy. I've used their services for over five years, but only because where I lived did not have access to other carriers, or because other carriers required longer-term contracts (I've been a student so I've had to move around a lot). I can't tell you how many problems I've had with Comcast. One of they key issues I've had to face over the years is their billing. Comcast loves to lure you in with reasonable sounding package prices. Those prices last but six months, or maybe a year if you're lucky. Then you're in for a real treat. Your package price suddenly jumps to double the price you had been paying. When I signed up for service after moving into my most recent apartment, I was paying $40 for 50mbps internet and the Digital Starter TV service. Sounds reasonable, right? A year later, they upped the package to $70. After threatening to terminate my service, they found a "new package" for $60. I bit the bullet and decided to pay $60 for the internet and TV (keep in mind I was a broke student at the time, so this was still a hit to my wallet). Six months later, I checked my bill to find I had been charged $80 for my service! When I called they rudely informed me that the package was good for only six months. If I was willing to drop it to 50mbps internet and local channels only, it would be $70. I told the gentleman that I wanted to entirely drop TV because I could no longer afford it. He told me it'd still cost me $60 for just internet! I told him I wanted to drop it to their next lowest internet speed for $50. He asked if I streamed anything. I stated that I did. He literally laughed at me and said "good luck with that." I had friends with the same speed internet with no streaming issues; the guy was clearly trying to get me to pay more for something I frankly did not need. I went ahead and downgraded. To get my TV fix, I purchased a Roku and an antenna. The antenna picked up more channels with a far better picture than what Comcast had provided me with, and I had absolutely no streaming issues with the slower internet speed. Aside from the billing issues (and incredibly rude customer service representatives), I have had significant issues with Comcast outages. After graduating law school, I moved back with my parents to study for the bar exam. I have been here for about four months. We have had not one, but two major (i.e. spanning two days) outages during that time period. When we called Comcast to get the internet fixed, they genuinely could not care less that we were facing the outage. Given the critical nature of what I needed the internet for (bar studying), we needed the internet fixed ASAP. The first time was more of a technical problem, and practically the entire west coast was without internet. The second time, the Comcast representative told us they couldn't send out a technician until the following day. When we're forking out such a significant amount for internet, they need to find a way to get it fixed the same day, no excuses. God knows we're paying enough for them to afford to hire on more technicians. These also were not isolated incidents. My parents have been having issues for about two years with frequent outages. I don't know if this is due to shoddy repair work on the part of their technicians, technical issues, or both, but we've lost count how many times my parents have had to go without internet for multiple days at a time. Once this next month is over, they're planning on switching to Century Link, which will provide them with faster internet at a reasonable price. Long story short, avoid Comcast at all costs. You will never pay that entry level price that looked so enticing to you after six months or a year, you will more likely than not experience outages at the most inconvenient times, and you will be forced to deal with some of the worst customer service you have ever experienced. I know when I get my next apartment, I will choose any carrier but Comcast. read more

XFINITY - And it keeps happening. Comcast, get your act together. There's a reason you have a 1.5 star rating. - Internet Service Providers Near Me

The ads have appeared on the bottom of the program guide. I would understand the ads if I wasn't paying through the nose for this service. Ads are used in places where you get free stuff. 1-800-FREE-411. Listen to sponsors and get to use 411 for free. Websites (even yelp) have ads, in return you get a free service to use. Even On Demand programming. Okay sure, I'll watch a few ads since I can see a program for free anytime. But for a service that is too expensive for what it is, I have had it. If I didn't live in a second floor condo (with no chance of having the Dish or DirectTV), I would piss and moan like a baby. But - Comcast has me by the balls. Seriously? Ads? They make me want to strangle someone. Comcast better watch their back. read more

Two stars, because their internet service is okay and solid. Much much much better than Broadstripe. I'd give one for their customer service, lack of competivity, and pricing structure, and their requirements for you to speak to their retention department for any negotiaitions... if they don't just tell you "SORRY, HAVE A NICE DAY." Yeah, I could "bundle" and get a better deal for all, but I don't like Cable TV, and they won't give me just HBO. I can't wait for Gigabit Seattle to squash Comcast's non-business accounts in Seattle. They've earned it, they deserve to be hit in the face with actual competition. And seriously, Centurylink offers $19.99 for 60 months. read more

Beyond frustrating. I set up new service and tell the agent I won't be in my new home until 9-2-2014. 2 hours later I get a voice mail saying I'm set up for 8-24. I call back and explain , they said they have no open times, so they will call me back. Instead,I get a confirmation of my appointment I cancelled for 8-24. I call in again and go through the phone maze. I'm told" we have no quota, so we have to back door it" What the HELL does that mean? And she keeps repeating this like if she repeats herself it will make more sense. Then she offers to cancel my whole order. I'm moving back to Directv. They suck too, but not this badly. read more

This is a review for the cable installation guy ONLY - I know down the road I'm going to be satisfied with the service and pissed as hell when the price spikes - but I've come to accept this with Comcast and they clearly don't care to make their customers happy as long as their monopoly remains intact and unchallenged by horrible institutions like Broadstripe a.k.a. 28.8 Modem Company. That being said, the gentleman who installed our cable modem and service yesterday was a rockstar. The house we just moved into has a lot of... strange issues... and one that we discovered yesterday was a lack of ANY cable outlets. Thus, the cable guy had to run a whole new cable, climb up his giant ladder and eff around with the cable lines on the top of the pole (in the rain) and do all sorts of other stuff that would have been avoidable with one little cable jack existing in the house. Regardless, he got it done, we were up and running in a few hours, and as far as I can tell, there are no issues with the internet service. Additionally, we shared stories about crappy customers, as we both work in a form of the service industry. Well done, sir - hard work appreciated! P.S. and this is regarding the online conversation thing that I had to do when ordering the new service... the site quoted 35 dollars for installation and at the end of the conversation the woman said it would be 50... I balked... asked her why... she said brb... and when she came back... she had made it 20... I don't know... I'm not a doctor... read more

Only in a monopolistic market do companies like this exist. What really sets Comcast apart is their ability to excel in completely not caring at all about their customers, the availability of their service, or the professionalism of their employees. read more

Now going on to our THIRD DVR with Comcast. They say they record the shows programmed, then you try to play... black screen. Then you try to go back, and it freezes. Listen folks, I am not recording shows 24-7 but I have certain shows I like to record. The madness needs to end and they need to make a better box (I said box hee hee) that doesn't freeze, or take 5 minutes to change a station. Suck it. Oh and your rates suck. read more

Comcast, I hate you. Hate. The only other word to describe my feelings towards you is loathsome. If it wasn't for the fact that I don't have a good direction for satellite TV, I wouldn't even use your services. Unfortunately, you have some crappy near-monopoly, and you use that to your advantage. Customer service - the so-called 24 x 7 as posted on the web site - is non-existent. I got home for a two week vacation in Italy to find out that somehow I my credit card had been billed for a full month of service, when I had cancelled my service about a week into the billing period. I went online. I found the phone number. After sitting through the automated voice system to finally get to what I thought would be a customer care rep, I got the following message: Sorry, our office is not currently open. Please call again during our open hours. So much for 24 x 7 phone service. Bastards. "Always there for you" my ass! So I go back online and try to use the online chat. After a long discussion with an "analyst" who clearly doesn't know English as a first language, I am told that the bill was already printed and being processed when I called to cancel my service. Therefore, the NEXT bill showed a credit. Okay, fine; your system is crap, and you guys don't care about pissing off customers. I get it. Next question, when would my refund be processed? Well, after you return your cable modem to the local office. "Please be assured that the correct amount will be refunded to you. It can take up to two months." TWO MONTHS?! As far as I'm concerned, I cancelled my service TWO WEEKS before the billing date, therefore, I shouldn't have been charged at all. I mean, they should be able to automatically pro-rate for service cancellations. This is ridiculous. RIDICULOUS. I, and many others, pay more than enough for cable, internet, and voice services where Comcast surely can afford a real-time billing system. It doesn't take them more than half a second to bill someone, but two months to process a refund? Seriously?! read more

There is a reason why "Comcastic" means awful. We had been Comcast customers for about two years. We signed up for a promotional bundle - TV, phone, internet - for $99 per month when we moved into our Redmond house in September 2006. September 2007 rolls around - my rate goes up. Not by a modest amount, either. To like $160 per month. Once I realized this, I called Comcast, threatened to disconnect all my services, at which time they put me back on a cheap bundle (this time I think it was $110 per month but whatever). I'm okay up to this point. September 2008 rolls around and I do the same thing. So I figure this will be a repeat cycle every 12 months. I guess that's okay, albeit a bit annoying. But I also decide in September 2008 that I want to add the premium sports package (has Big Ten Network plus the regional Fox Sports channels), listed on the Comcast web site for an additional $5.99 per month. I call the rep, and he happily adds it for me. I'm thinking my bill will go up by about $7 or $8 (including taxes) per month. WRONG. My next bill goes up by about $60 per month. I call Comcast to ask what's going on and they inform me that to get the sports package, I had to be upgraded about three tiers of service, and THEN it was an ADDITIONAL $5.99 on top of that. At that point, I threaten to disconnect all my services again and they transfer me about four times before getting to someone who knows how to do anything. She puts me on a bundle including the sports package for $120 per month. These guys are the epitome of "gotcha" capitalism. Watch your bills. They will try to stick anything and everything in there in the hopes that you won't notice. I recently quit Comcast in February 2009 and moved over to Verizon. Verizon has faster internet, slightly more TV channels, and comparable phone service. Plus I got a free DVR for six months and $20 off my first bill. And it's cheaper each month (although when I called to turn Comcast service off, they did offer to match the price - too little, too late for me). Today, I find out, Comcast is STILL BILLING ME!!! Turns out that when I ported my phone number over to Verizon, that causes havoc in the system for some reason. Anyway, apparently Comcast is like the Hotel California - you can check out any time you like, but you can NEVER leave. Bye-bye Comcast. I love to see you go. read more

Literally the worst company I've ever had to work with. I called them to reset my password. They asked if I wanted a free upgrade. I said no. They asked if I wanted them to send me a free cable box. I said no. They said there was absolutely no charge associated with these. I said no. They reset my password. 2 days later, I get a cable box in the mail. The next day, I receive an updated statement with my new charges, increasing my monthly payments by $15 per month. read more

Comcast/Xfinity chose to bill me $144 and will instead lose $5,496 of guaranteed money. I've been a loyal Comcast/Xfinity customer for 10+ years. After dealing with their customer support today I will rethink doing business with them in the future. The service has been terrible for weeks and on top of that, they jacked up their prices on me without any notification. So when I called today to get things right I had to sign on for 2 more years and two ladies (one in management) refused to reimburse me the difference of $144 that they charged me over the last two months. And not once did I receive an apology for the shoddy service. The manager was rude and uncaring. She had canned replies that sounded if she was reading from a script. She obviously doesn't think my satisfaction is worth her time. read more

Comcast service is crap, but it's got a strangle on the cable tv / internet market, especially if you want cable internet rather than DSL. Internet service is fine, have never had a problem with it. Normal speeds, no significant drop outs. The tv service is another story. Their DV-R SUCKS DONKEY NUTS. Previously, we had Time Warner DV-R service in New York, and their DV-R box was far, FAR superior. Far easier to use, far more consistent, far more intuitive and smarter. Comcast's DV-R box can't record things correctly, randomly freezes and resets itself, doesn't record shows you want, and records shows you've never heard of. It is very non-user friendly, and not a "smart" program set up at all. Even when you have a tv show to record "First run only," and if that episode comes on 16 times the following week... it will record each of those 16 times. Where as Time Warner would record the first time that showed aired, and then ignore each and every time that show aired again the following week. Is it that hard to figure out? As for initial internet setup and installation. If you are looking to have more than one computer in your apartment house, and want a wireless network... Comcast tries to tell you that you have to get the "home networking package" installed, which costs a whopping $250. What a fucking joke. Basically, it would cost you $250 to have a technician come out, install a wireless router (that you wouldn't even own in the end), and connect your two/three/four computer, all while laughing at you for being a dumbass. Comcast will try and tell you that you will not be able to have a wireless network unless you do this. WRONG. Simply order your basic internet without the "home networking" package... go to the store and buy a $60 wireless router... and set it up yourself. Works fine. Also, if you are new in town and are looking to get internet and cable tv installed from Comcast, you might want to think about doing them at separate times. Comcast offers "CURRENT" customers to install new internet service themselves (it's easy.) BUT, if you are a new Comcast customer in general, they will not offer you the internet self-installation, and try and charge you $100 for a technician to come out and install it for you. All you have to do to avoid this is get your cable tv installed first, therefore becoming a customer. Then, once it's installed, call and order your cable internet (or, order it online.....or, go to the Comcast office and sign up for it, and they will give you the self-install kit right there). Avoid paying this evil empire any extra money at all costs. The only real plus I've had with Comcast is their customer service has always been nice from the few experiences I've had. Maybe I'm just lucky though. Although, I called their 1-800 once bc my DV-R was f'ing up (usual occurence), and the customer service rep had no idea how to help me, was pretty incompetent. Other customer service reps have been good though. edited on 9/1/2007: In my review, I said how the customer service reps have been good. I take it back. After having my DV-R box crap out for over a month, I've had 3 extremely rude and condescending customer service reps talk down to me like a child. I'm sorry that you know your service is a total piece of shit, but don't take it out on customers. One more problem, and I'm cancelling and getting TiVo. The only reason I haven't is just bc of the hassle and not having the time. If you are someone looking to start your cable service for the first time, I suggest finding something other than Comcast. read more

(Writing this while cancelling Comcast and signing up for DIRECTV) Hate wasting more time on this absolutely worthless company, especially since it appears that they give zero sh*ts about poor customer reviews. But good god they are terrible. They started off by sending me a box that did not work. So I spent 3 + hours over the next two days trying to troubleshoot the problem. Once it was obvious that the box they sent was defective, I was told it would be 5 days before a technician could show up. When he did, I was told that the box they had sent was "super old and should not have been sent in the first place" -- Friendly and Helpful Technician (got nothing against him personally). Come billing time, I noticed that I was not given a pro-rata adjustment for the week + that I had no cable. I also noticed that I was charged for the technician's visit, even though the box they had sent me: (1) did not work; and (2) was antiquated. To top things off, I didn't even get the channels they said I would get and argued with me when I called to complain about it. Like, seriously?!? There's a special spot in hell for this company. read more

I'll keep it short. Besides, we all know this is the country's most despised company. 1. Comcast does not honor their initial quote for services. 2. Comcast offers packages of channels most of which we don't want but cannot buy individual channels a la carte. 3. Comcast charges monthly fees for all their hardware. If you try to buy your own modem/router it messes everything up. 4. etc etc. The real issue isn't even Comcast. It's the spineless local, state and federal government agencies that are supposed to work on behalf of the buying public. Even the FCC and BBB are spineless and have no effect on the outcome. The only way we the people can overcome these greedy corporations is to rise up and boycott all of them. Of course it means we have to give up internet, TV putting ourselves at a serious information disadvantage compared to our neighbors. It's good that we can vent on Yelp. At the very least this is an outlet. Argh. read more

they provide almost as much as you pay for. I never quite feel that I am getting the internet speeds that I am signed up for. this company has by far the WORST customer service out there and it is a shame that they have such a monopoly on so many areas. every issue I have takes days to resolve, I am never 100% satisfied with the solutions, and nearly every representative I speak to is incompetent past the basic knowledge of the services they provide. If I could get comparable service with another company I would not think twice about switching. read more

So, I know everyone is going to chastise me for this.... but I don't dislike Comcast. I have actually had really good experiences with them. Sure, they are expensive. Sure, they mess up and overcharge me EVERY single time I change something on my service. But.... the customer service, really isn't that bad. They always fix the problem immediately, and I usually end up with some sort of discount as well. The key is to be really mean, and threaten to leave.... everyone knows that! I have had Comcast the entire time I have lived here, at 4 different apartments. I am constantly getting "deals" to make my monthly payments cheaper. I got the triple play, which was suppose to be like $120 a month for a year, and they ended up continuing to give me that same price much longer. When I got rid of it, it was easy enough to turn in my cable box. I now just have internet, and yeah, $70 a month for internet and modem rental is expensive, but I have never had problem with service, the installation, or the customer service. In the end, any cable and/or internet service is going to suck, that's what they do, because they know they can and there isn't a damn thing you can do about it, but I have had good luck with Comcast, so as long as I do, I will continue to use them. read more

Comcast is a big scam don't do business use dish if you can Don't do the 30 day free trial your bill will be 400 plus I HATE COMCAST read more

This is the single worst company I have EVER had to work with. I have had the misfortune of dealing with them hundreds of times personally and for the job that I do. This has NOTHING to do with customer service. The people that work here are trying to do a job just like the rest of us. This is EXCLUSIVELY a result of the disgusting business model which leaps at every opportunity to extract dollars from the consumer. The executives who run the corporation should be shammed for the horrible company that they have created. Funny thing is - when you call in they ALWAYS ask if you want to take a satisfaction survey. The business model is that if something is wrong - then you should blame the hapless customer service people who are working away trying to please customers. How do they not understand it is about the corporate model that makes everyone who has the misfortune to deal with them so angry and not the decent front line reps? read more

I have had nothing but problems since they switched me to Xfinity 1. My TV keeps freezing and I have to reboot it. It started happening about 1-2 times a month now it happens weekly. Last week I called so they would sent out a technician, but they lady said "since it's back up now call again the next time it happened". I told her I would like the tech to come out and she said again "the next time this happens we'll send out the tech". I was livid! Terrible customer service, I wish I had kept her name. This morning I called again and they cannot get a tech here for two days!!! I have rebooted my TV twice since I spoke to Comcast. I used to love Comcast but I am now ready to try another cable service as this TV problem has been happening since July 2017!!! FOR THE MONEY THEY CHARGE FOR SERVICE THEY SHOULD HAVE A BETTER SYSTEM!!!! read more

So glad to see other people feel the same. I decided to leave Comcast in December 2006 after four years of service. The final blow for me was when they took away the TV Guide Channel from extended cable packages. Bastards. They know how to get you where it hurts. NOT the TV guide channel. It's the one channel that shows you what the hell else is on the TV. At the time, I paid 120 per month, supposedly getting some deal or something, for extended cable plus high speed internet. When I saw the channel was no longer there, I called them up and asked nicely what my new price was going to be, since I noticed that they reduced the number of channels I received. They were bewildered that I would expect to pay less for getting less. Imagine the concept. So, I disconnected right then, and switched to Qwest. I save about 45 bucks total per month on my TV/ Internet package, and I now have 155 channels instead of about 50. So much better. Recently I moved, and the service w/ Qwest was seriously awesome to move with. I was like---ahhhh, this is how it should be. Warning though- when you do leave Comcast, they will call you about five times a day immediately after you request a disconnect, offering you lower and lower rates to get you back. If you really want to stay with them, just say "no" for the first few times, and pretty soon you'll be offered about 20 bucks a month. But- this is always a temporary rate, so it'll go back up in six months or so. read more

Terrible internet stops working at least 3 times a day I spoke to them they were supposed to send a technician and never show up as now I'm looking for other cable providers read more

Comcast a monopoly on cable internet in this town. Your econ teacher will tell you, monopoly doesn't necessarily always mean evil, just often. I've been with Comcast internet in many different cities. They suck all the time, every time. When something goes wrong, expect it to go much worse and maybe never get better. Calling customer service is a hassle. These people are more under trained, irritated, listless, confused, and misinformed than you and it's their job to pretend like they're not, however bad it will make your day. Canceled your service and they still charge you? Happens everyday. Got a bundle on a good rate and now its price skyrocketed? They got you by the balls. Switched addresses, phone numbers, or registered account holders and they somehow shimmy it into a catastrophe where you must spend 35 hours on the phone (90% of it holding) to talk to someone who sounds like they fixed something only to find out they did NO-thing? status quo. Overcharged and under-represented? Illegally throttled? Mad as hell and aren't gonna take it any more except you're plugged in, addicted, and can't escape? Damn right. Now don't you want to go search "net neutrality"? read more

Comcast cable sucks. If you have choices shop around. If NO STARS was an option I would have gone with this I implore all other Internet companies to bring service fast enough for Netflix to San Ramon, CA. Cable is my only option. A monopoly. The way they market their products is very deceiving and their "promotions" are things you expect from a skivvy car sales man. When I originally signed up for cable I was paying $146 for triple play (phone, Internet and cable) before I canceled two of the services I was up to $211. I switched to Direct TV but kept phone and Internet. Then my bill was $70. After probably 6 mo. My bill started to creep back up, 100 then 110 the following month. I called and was told I could get triple play for $75, which was what I was paying prior to them screwing me for two months. Instead of playing their games any longer I decided to cancel phone and cable which only reduced my bill by $10 to $65 but now it was all about principles. I then wrote a letter to 7 on your side who forwarded it to Comcast who called me yesterday to see how they could help me. I told her she could help me by changing their bogus marketing practices. 1) You should be able to look on line and determine what they charge for their services. Answer: I was told that their website is for new customers. What crap, as an existing customer I need to know what their services cost. 2) Remove their car salesman mentality practices when customers call customer support. I told her when I questioned customer support about my two month bill increase and said I wanted to cancel some services customer support said she wanted to talk to her supervisor to see what she could offer and put me on hold. When she came back she had an offer in hand, taking my bill back to what it was on the original promo. Answer: I was told that their customer support has a different website they look at that has different deals. This is not right, it's sneaky, underhanded and I question the validity of this statement. Why would a company have two websites, one housing hidden deals not visible to the public. Final answer she said she would provide my feedback to marketing Bottom line if you have Comcast cable, double or triple play and are not under a contract you need to do two things if you are paying more than what they are advertising for new customers. You need to call and ask for a better deal, maybe that is the new customer deal. You should be paying around $75/month at this time. Then when you get the "promo" you need to ask when it expires, mark you calendar and before the deal expires you need to repeat this process all over. It's a hassle and if you don't stay on top of it they will increase your bill but if you are willing to play their promo game you will not get screwed. Here is the time line of how cable screwed me. Keep your eye on them or this will be you 2007, Jul: $146.83 2008, Jan $155.58 2008, Apr $172.47 2008, May $211.24 CALLED "promo" given to reduce bill back to 146.40 2008, Oct Disconnected, moving, signed up for Direct TV for a cheaper deal. Only keeping Internet and phone 2009, Jan $70.75 (phone and Internet only); Direct TV addl 89.78 2009, May $80.32 2009, June $80.70 2009, Aug $80.87 2009, Oct $93.43 2009, Nov $83.06 (Direct TVs bill stays constant this entire time) 2009, Dec $78.06 2010, Jan $79.63 2010, Oct $79.67 (bounces around between 78 and 79 from Jan to Oct) 2010, Nov $99.85 2010, Dec $110.55 (called to ask what is going on, if the "promo" is over I should have only had 1 increase. They said they would give me a "promo" reducing it to $79) 2011, Jan $65 (Sick of games, canceled phone and cable saving a mere $10 but worth it) read more

Yes we all know Comcast is a bunch of assclowns. I found if you show up at 6:50pm (they close at 7pm) they are willing to work with you more. Especially since I was super tired and really slow at figuring out what I wanted. But don't trust me on that until I get my next bill... so then I can argue even more with these failed high school debaters. read more

UPDATE 8/11/14: After about 3 hours of calling tech support and customer service we finally found out that the tech who came to set up the modem (remember the one that we specifically told them that we DIDN'T want?) set up our service with the WRONG model of modem. He hooked up an ARRIS modem and then called to activate it and told them a completely different model, which is why our service wasn't working. On the 5th or so tech support call, the tech said "You have 'such and such' modem, right?" Once we corrected him and he updated the information our connection came on in seconds. We asked to be transferred to a manager and told her all about our issues and that we had spent more time troubleshooting our brand-new connection than the tech spent setting it up and that we did not want to pay for the installation. She was polite and apologetic and removed the installation fee from our bill entirely without any questions. I'm still super frustrated but that manager was helpful and at least the service is working now so I'm updating this to two stars. It's a very shaky two stars... It still feels like too much. We'll see how horrible it will be to hook up and activate our own modem tomorrow and how difficult/expensive it will be to ship their modem (that we didn't want) back to them. I'll update the review accordingly. -------------------------------------------------- I don't write many Yelp reviews, but then again, I've never had so many issues with one company over the course of 3 days. On Saturday evening I was super excited to order a 105 Mbps connection from Comcast because I'm an internet snob and I was totally fine with paying $115/mo for the fastest internet I could get in our new apartment. Lo and behold, the installation fee is $250!! Keep in mind, I have all of my own networking equipment, I know how to hook it up (it's not difficult), how to configure all of it properly (marginally more difficult but still not hard) but they still insist on charging me for OVER TWO MONTHS worth of service for less than 30 minutes of labor. Numerous calls to Customer Service (some of which ending in them "accidentally" hanging up on me) didn't change anything so I said screw it and decided to go for the 50 Mbps instead. The 50 Mbps plan only has a $40 installation fee, which is MUCH more reasonable. I don't know why the other plan costs so much more for the exact same work but whatever... The gal I talked to on the phone to set it up was very nice and answered my questions. I told her that I didn't actually have my networking equipment on hand yet but that I could hook it all up myself when it arrived no problem. She said that was okay, that the tech could just turn on the line outside and then I could hook everything up and be good to go. This made me happy! For once, Comcast made me happy! This morning, the tech came out to turn on the line. He did everything he needed to do outside the apartment and then came in to test the inside line. I told him that we didn't have our modem yet and that I would call to activate it when it arrives tomorrow. He said that he HAD to test the line inside and that he would have to hook up one of his own modems and charge me for it. He wouldn't let it go and said he would turn off the line if we didn't let him do it so we didn't have any choice (way to hold my internet THAT I'M PAYING FOR hostage). He hooked up his crappy modem and tested the line, gave us the WiFi password, said it worked fine, and left right away. The invoice he gave us said we were being charged a total of $88 instead of the $40 we were promised. Just after he left we connected our phones to the WiFi, they connected to the local network just fine but there was NO INTERNET CONNECTION. This is literally 2 minutes after he tested the line and left. This is where we are currently at. After speaking with tech support it appears that a tech is going to have to come out AGAIN to fix our connection that I've had for about 1 hour. It has never worked and the tech himself treated us very poorly. I will refuse to pay for the installation fee and I will raise hell until it is waived from our bill (politely, of course, I know this isn't the customer service person's fault). Sadly, Comcast is one of the few options in Seattle so I can't really tell anyone to stay away, but if you DO have other options then I recommend trying them out before resorting to this crap company. They really need to get their stuff together... and soon. read more

Oh Comcast... Another disappointing review, we know you don't care. The Wal-Mart of cable. I canceled - like the rest of us. They were charging me for 'blast' internet (Good job marketing team) I got a fraction of that. The usual shady business practice, nothing new here. I switched to Century Link, I would highly suggest switching. Really easy to deal with, we should promote healthy competition. read more