If I could rate this company no stars I would, I was a loyal customer for 4 years and proudly left to get a prepaid phone over dealing with their run around and lies. The employees mess up your account anytime you call in and leave you in a bigger mess than the one you began with. This company is a joke and only care about getting your money. They should cease to exist and be shut down immediately. I WILL NEVER USE YOUR SERVICES AGAIN!!!! read more

Another outage. 14 hours so far...today. They said it would be fixed by noon today. But here it is - 8pm and still out. I didn't get to watch the presidential debate. Xfinity/Comcast is obviously incompetent. But they certainly charge a bundle of $$ for service - and then don't provide. read more

Poor signal quality, "are you still watching " messages, terrible offshore customer service, etc. Not seeing the value any longer. read more

I had just lost my wife to cancer. We were three month short of our 38th wedding anniversary and finances were tight so I called Xfinity hoping for a 30 day extension on my bill, which they allowed. I spoke to a young lady, whose name was Jasmine and explained my situation regarding the loss of my wife and in the middle of our conversation regarding the allowed extension I started to tear up due to my recent loss and Jasmine was so kind and talking to me about my loss and said that she would say a prayer for my wife .What I thought would be a tough phone call actually made me feel better by the end of the conversation. I don't know enough to rate the company but I can tell you this Jasmine definitely deserves a five star rating. Robert( Chip) McHenry read more

Scammers corporate hung up on me because they didn't have an explanation of my bill that's $116 which turned into $131 10 channels all news. Cut the cord. Immobile is awesome fast $50 a month no contract. Get a fire stick on Amazon for $24 it's like having blockbuster. I like my bill other charges couldn't be explained. Fraud. read more

XFINITY - This is 1 room of what I have to take back - Internet Service Providers Near Me

The worst. The service people you speak to on the phone are doing their best, so be nice. They're working for a horrible company that could give a shit about service. Again, be nice to those when you call in. It isn't their fault that Comcast sucks. read more

Ridiclupus! Xfinity is no better than leeches and thieves. We had a seasonal rate to avoid start up charges. Now even if you pay a seasonally rate, they charge you a $134.00 start up charge in April. The minimum service with internet is around $160.00 and for that you get very few channels. Everyone should just drop this company. There has got to be a better way. read more

Xfinity is a rip off company. The customer service are play game with their clients all the time. No wonder their stock is not doing too much and their customers are leaving. The CEO and upper manager need replace soon. read more

If I could leave a zero review I would. My husband and I are dual military and have been living out of our suitcases for over a month. We finally get our keys, my husband called Xfinity August 25th to have our account activated and turned on today (Sept. 15). We move in, find the monitor, try to connect to the wifi and we cant. So he calls Xfinity, turns out the previous tenants have a debt on the rental. The woman on the phone tells my husband she can not help him. So he gets transferred to the collections department (mind you, WE do not owe anything, why are we being transferred?) The other woman basically says we need to PHYSICALLY go into a store with our lease and ID to resolve the ticket itself and that ilthe problem would be resolved and we would have service today. (this is after being on the phone for over an hour) So we are here at the location. The gentleman (whos nice) lets us know the problem can be fixed but that the service would not be initiated for another 5-7 BUSINESS days..... 1. how did the initial service call NOT identify this issue, or second account with debt. 2. Why are we waiting this long for service? 3. I am currently in college and I begin an online school for work soon. We are very displeased with the back and forth and it is unfair that we dont have service because of someone elses debt. I happend to ask if the company would provide a hotspot while we wait for service and he said absolutely not. 10/10 do not recommend read more

Again another network is taken away and nothing to replace it. That is two networks lost since we signed up with our package! Package price is the same if not more and the channel choice is smaller and smaller. Recommending paid networks is not the solution! Also the internet is not any faster than comcast! read more

The Internet, cable works great, it's the customer service that sucks. Their representatives will tell you anything to get you as a customer even if what they're telling you is a lie. If you call and they don't want to work through whatever issue you're calling about they will disconnect the call or transfer you back into the call center. I spent about 2 and half hours just trying to get a resolution. I regret transferring my phones over. I wouldn't recommend switching if you're thinking about doing so. They will tell you that you'll receive a gift card for each line you transfer over but hopefully you don't lose one of your phones because you won't get a Visa card for that line if you do. So just know that it's not just the line it's also the devices as well. Hope this helps you. A sad longtime T-Mobile customer read more

4 very long calls with associated promises Never delivered. Now in store. Been waiting 1/2 hour so far and three employees are doing very little and chatting personally with customers. 3 of us in line. 3 left already Still waiting 6 more people in line He's "checking them in" read more

I've been having a terrible experience with Xfinity (Comcast) this last 10 years or so. They are deceptive, over bill, over priced and their customer service is horrible. I am tired of having to spend hours upon hours every year settling out over billing and renegotiating my plan with Xfinity every six months. They are holding my household hostage because there have been no other clear choices until now for our location. When I called Centurylink, in the past they didn't have service for me. So today I began researching again and found for our area they are really good at high speeds. https://broadbandnow.com/Washington/Seattle?zip=98146 Today I got an overcharge from Xfinity YET AGAIN! Even after talking to some call center for over an hour. We pay $100 a month for the boost and unlimited. But they keep charging us overage and now getting through to service is just horrible. The guy I talked to told me he was in Mexico city. He said he fixed it all. 2 weeks later it was all lies again. How can a service dept. out of country fix anything? They can't. It's all lip service! So out of desperation, I called Centurylink today and they said YES! Finally, another option for high speed internet! They offered Fiber Optic high speed internet for $65.00 a month. Free Modem Router and free installation. We are supposed to have our new service next week. Goodbye Xfinity (formerly Comcast a good company before it was destroyed by shit heal criminals). I'll update how Centurylink works out in a few weeks or so. read more

XFINITY - Internet Service Providers Near Me

These people are unbelievable. I have been trying for over a month to get my name changed to the correct spelling. These just keep transferring me from person to person. Each person telling me its changed when its not. Some lie and say its changed but it won't show on the system for for 24 hours - others just lie and say you have to reload the app (forever why?). But it is never fixed. Basically there is no one there that can actually do anything. Its incredible for the amount of money I pay that I get s**t on by these people. read more

They lied to me and sold me an upgrade to 1000 mps and then when I actually check my bill months later I'm only getting 800. I very disappointed. Very heavy selling pressure from their staff to where they lie for their commissions. I thought I trusted this company. Live and learn. read more

XFINITY - Internet Service Providers Near Me

DO NOT EVER USE XFINITY MOBILE!!!! EVER! It has been 6 months of the BIGGEST customer service nightmare in my 53 years on the planet. I have spent HUNDREDS of hours on the phone, in chats and going into two local stores. I have been erroneously charged for literally THOUSANDS of dollars for phones that they kept shipping to the wrong address. My account should only have 3 devices and 4 lines of service on it, yet since March, I have been charged for as many as 5 devices and 8 lines + extra protection plans, taxes and fees for devices/lines that we don't have and have never had. Their signature move is to escalate you to a tier 3 "manager" who, as soon as they see how badly they have fucked up for months on end, hangs up on you and never calls back. The associates at the store level also have to work with these tier 3 morons and also get hung up on repeatedly! I, the customer, had to tell them 2 weeks ago to please make a new account. I, the customer, had to tell them to move the 3 devices and 4 lines to the new account and delete the old, convoluted account. They managed to move 2 of the 3 devices and 3 of the 4 lines. The third device isn't traceable and they can't get it to move to the new account. WTF? So this month, they charged me for BOTH accounts! I stopped payment on the old account since it has devices/lines on it that are erroneous. In doing so, they turned off service to the phone that is stuck on the old account. I spent 3 hours at the store last night and have to return today as the nightmare continues. I repeat, DO NOT EVER USE XFINITY MOBILE! My next step is an attorney. read more

I love Xfinity but not now! I have been trying to get help for days to change my credit card which was suspended because of fraudulent use. Chat just keeps giving me the wrong answer suggestions to click don't open anything. The Phone wasn't helpful and I am ready to change carriers. This has been miserable, read more

I hesitate to ask, "How incompetent can Xfinity be?" because they may take it as a challenge. I cancelled my Xfinity mobile service the day after I signed up because nothing happened the way customer service agents said it would. Yet they've been billing me every month since, even though I've called twice to cancel and gotten a cancellation confirmation email. Every month I have to call my bank to dispute the charge. My advice is steer clear of Xfinity. NOTHING but trouble. Total TIME SUCK. read more

Worst service I ever had. No stars. They keep sending equipment without my prior consent although I've connected the service already. VP of Sales and CS, I had an interview with you and I am so happy we decided not to move forward. This is hell on earth. All your reps are either using drugs in the office or completely lost their marbles. No adequate response to a simple question. Fake promises. No respect. And most importantly - no internet. I am paying 83 bucks and I'm constantly being disconnected from the service. Shitshow read more

Pro scam artists. Terrible customer service, hard to cancel. Price increases every year. Have to call every year to negotiate your bill.

Avoid at all costs. If you have any sort of problem, they won't help. Customer service folks seem like they're tied up on multiple calls at the same time and can't resolve anything. They put me on a higher plan without my permission, never called me back when promised, routinely cut me off. Switching to Quantum which is cheaper, faster and includes the extender pods. read more

Terrible customer service and severely intermittent service. I will change as soon as another company does my area. Boo. If you can use another service provider, totally save yourself the hassle and do it read more

Not reliable, either down or outage once or twice a week and last all day. Xfinity need to do better then that. For real just like other customers review when you called customers service you spoke with none experienced person. All they can tell you to unplug power for 20 second. read more

0 stars actually please for the love of anything in your life use any other internet provider if you can. I unfortunately was saddled up with Xfinity bc it was the only internet provider my apartment had and next time i'm looking at a place that will be my first question and honestly would be a red flag to me. If you ever want to cancel Xfinity good luck i cancelled 3 times with confirmation and these people still charged me and months later are still emailing me about equipment I was told I could keep years ago and I have proof of that as well. They initially tried demanding I sent my router back when I bought it from Best Buy and still had the receipt. Xfinity is a scam and they will try to steal your money if you're not paying attention and harass you for months. read more

So many outages and problems with the wifi. Received plenty of emails stating the services would be out numerous amounts of time. My bill tripled randomly and customer service said call back and maybe they'll have better deals. Anything they said was free will be taken away within a couple months of you signing your contract. TERRIBLE BUSINESS read more

First of all, they claim that they don't throttle customers, but they do. As soon as you get their service at a cheap price, they start throttling you and raising the price. It's illegal, but they still do it anyway. Another thing that may not be their fault, but they do allow it is how commercials are so F'n loud.!!!! do they not consider that people live in apartments and condos and there's other people that live right next-door??? or maybe people have kids that are asleep or somebody's asleep??? !!! and all of a sudden the TV goes screaming this dumb ass commercial that I'm just gonna run to my remote and turn off!! I will not listen to it so what is the point??? Is so disrespectful and rude to do that to your customers just to sell a product because you're so selfish! Shame on you for not giving any's about your customers hearing, or neighbors. I will never listen to your commercials, and I will never purchase anything from any of those commercial products for the fact that you decide to be so disrespectful with the noise!! go F yourself!!!!!!! read more

I have one tv and an I phone. My last bill was $194! I called and the xfinity person, by the way who I told I didn't blame but he said he is xfinity, reduced my bill to $119 for the month but after that 160. Since I only had one device he reduced my internet speed and said it shouldn't affect anything. Now my TV freezes every 15 minutes. They suck! I'm looking for something else and I will find it! read more

Only got one star because I had to give it to even leave the review. This is the absolute worst company you could ever decide to put any money toward or any faith in. They will charge you and charge you and charge you and it keep explaining it away and somehow turn it into your fault every single month. We've been paying almost $200 a month for almost 2 years just for internet. And then we finally get on a new contract that we are stuck with and now we're paying that same $200 when our Bill's only supposed to be $40 a month. Please I urge you if you can go with any other company do it cuz this is the absolute worst company they will not work with you. They will play games with you, they will trick you, they will make you think that you're getting a great deal and then they gouge you out. They will clean out your pocketbooks. This is the absolute worst company and I cannot express that enough read more

I was just charged $1000 disconnect fee by Comcast when they were unable to move my current service to our new location for several months . Unbelievable! I strongly encourage anyone considering Comcast Xfinity go with a different service or to take a very close look at that fine print before signing. read more

I called the XFINITY customer service on 8-29-2023 to request to move my existing service over to a new address. An employee called Kaye Endoso(she told me she lives in Philippines and her manager is Mike) started helping me. After taking the new address and updating the system, she texted me an agreement letter which I should sign. However, when I read the agreement, I found she put additional 5 dollar to my existing bill. Then I told her I'm not signing a new contract, I'm just moving the existing service/contract over to a new address. So, I should not pay additional 5 dollars. But she kept saying currently they updated their system which adds 5 dollar to the existing contracts, so I should pick the new bill. Then I argued if you can raise the existing bill at any time, what is the point of having a contract in the first place. she insisted either I should sign her new contract or I cannot move the service to a new address. She argued, the system adds 5 dollar automatically and she cannot change that. After trying to convince her for 30 minutes, I gave up and asked her to transfer me to a different agent who can make changes (since she told me she cannot change what the system added). She said every employee has the same rights and transferring you to a different agent is pointless. I understood at this point keep talking to her is a waste of time. So, I hung up and go to the app and initiated a chat session. An employee called Devin assisted me. He was so nice and helpful. He said I should not pay additional 5 dollars since I already have a contract. He setup the service with the new address within 3 minutes and he told me you are all good. I would give a 5 start for Devin, but I'm reviewing XFINITY, not individual employees. If you have unhelpful employees like Kaye, you failed as company because every experience matters. read more

Absolute worst company to receive service from and to resolve issues with. My wife and I live on a fixed budget like most and have been long time customers of this company. They have continually cancelled our promotions and charged significantly more every couple of months. They also had us on terrible router equipment that would not function properly and they would provide little or no support after multiple calls to replace it. Our recent bill was the last straw, my family needed more bandwidth so I bought our one router and modem based on the required xfinity specs. I had to replace several routers because they would not work for the xfinity signal (even though they were listed as approved devices on their website) and after 3 weeks of effort, finally got our service to work. For that effort, my family received a bill of an extra $100 dollars because we had a apparently had a perk with our old terrible modem where we had unlimited data but lost that perk with our personal modem. This was never relayed to us, even when communicating with them at the beginning of the switch. I do not recommend this company, I do not enjoy using this company, I am a longtime customer looking for an alternative as we speak and I will gladly tell any potential future customer to look elsewhere. read more

My wife contacted Xfinity because she was double charged for the month. We were moving at the end of June so she informed them that we needed our service canceled and tried to re-sign me up for a long term contract. I informed each of them that we never intended to cancel and the cancellation was a mistake on their end. Finally after over 2 hours and 30 minutes of repeating the same simple thing a woman was able to reconnect the internet through the rest of the month. The internet worked for the remainder of Saturday evening and into Sunday. Today, my wife received an email that our service had once again been canceled. I dread having to go through the absolutely futile attempt to reinstate something for the second time. I have screenshots of my repetitive read more

Not everyone has a smartphone. And yet the bot insists on sending a text to conduct business by phone. If you don't agree, it disconnects you. There must be a way for people without technology for whatever reason - especially income - to reach a live person easily. Otherwise, it is discriminatory. And frustrating. I made four calls before I reached a nice person who helped me with my request. It's not employees' fault; corporate needs to provide a way for all customers to conduct business if Xfinity wants to give good service. read more

I work for a large corporation and many of us work from home and need a landline. I have had nothing but problems with Xfinity every time they do an update my features get turned back on on my landline causing my phone to malfunction. I have called their support line countless times and encounter people do not know how to do their jobs or they say they're going to turn the features back off and they do not do it correctly. This has caused me countless times calling, making trips into my office to work, stress dealing with their incompetent agents! Turning off features should be made easier or reps should be better trained to do this! If you need landline, DO NOT USE XFINITY!!! read more

Worst ever. Agent texted me the package and price, only to have an agent say they couldn't do it. I am moving to direct TV after 20 years with Comcast. Liars read more

Customer for 20 years. Finally an official Xfinity hater. Six weeks of half on half off Internet and TV. Multiple technician visits morning and night. Insulting offers of $5 credits to placate me. Appointments scheduled then unscheduled without informing me. Unable to follow simple instructions about which contact number to use. I can understand technology being hard sometimes. But the indifferent customer service and chronic underperformance make Xfinity a terrible company to do business with. Consider the cord cut. read more

Comcast just refuses to give me a receipt showing i cancelled and no money owing. They rather try to get me to believe my account is closed but the reality is i keep getting messages that my payment didnt go thru and how much i owe. It even pay before late fees are added. They verbally on the phone will tell me all is fine, but they seem to fall short in giving me any documentation showing that. The bottom line dont trust this company. read more

comcast monthly fees are so high considering the poor service you get. Tom you should be ashamed of yourself. Internet and TV service has been out for a day now. Customer service is out sourced to someone who does not speak English or someone who can not help read more

The o my reason I didn't cancel in the first month is because they are the only providers on base. The service is terrible, they throttled my internet until I called them out on it 4 times, and it's way too expensive. read more

This review applies specifically to the Xfinity Store in Federal Way, WA Visit this store at your own financial peril (IMHO). I say that cuz I went to the Federal Way Xfinity Store on 2/6/24 to get a new set top box and register my new Internet modem. The agent was friendly, did what was needed, and suggested that my family move our Verizon service to Xfinity mobile, claiming we could save lots of $$$. We discussed the matter, I gave him some information , he sent a text message and told me I needed to click the link in the message. The messaging around the link does NOT provide any sort of warning that selecting it will incur activation fees and/or that clicking the link constitutes approval to move our phone service. Prior to clicking the link, I told the Xfinity agent the Verizon account was in my wife's name and that she and I would need to discuss the matter before moving the accounts over. He stated - verbally committed in fact - he would NOT move the accounts over until today but he made NO comment about incurring an activation fee just by clicking the link. I called 2x the morning of 2/7 and left voicemails stating that we decided NOT to move from Verizon to Xfinity... Voicemails were left cuz the Sales agent didn't answer his phone, nor did he call me back to confirm our that our numbers weren't moved. I went to the store to get the confirmation and what I got was the run around, along with being told I had to go to Verizon to move my numbers back. Went to Verizon and they told me the numbers were never ported to Xfinity so all was good... except the Xfinity store could and should have just told me that at the Xfinity store!!!! Seems like the Xfinity Store people were jerking me around because I cancelled the service before it could be fully implemented. Very typical bulls__t for Xfinity customer service. Went back to Xfinity to ensure they cancelled my mobility phone service. Turns out they had NOT cancelled the 5 phone lines (maybe so they could charge me for a month of service we never used ??? I wouldn't put it past them!!) so I directed them do that and I waited at the store to get verbal confirmation in front of other witnesses and store staff in case this becomes a legal issue. I say that because the female "manager" smugly informed me the lines were cancelled but that I will have to pay a $10 activation fee for each of the 5 lines that were NEVER used by the phone numbers that were NEVER ported over. I informed her I will not pay the fees because I got zero use out of the service, was NOT informed of the activation fee, did NOT sign anything agreeing to an activation charge, and was not told by the agent that clicking the link he TOLD me to click constitutes agreement to activation charges. I would NOT have clicked ANYTHING cuz I told him up front that I needed to discuss with my wife. So... Due your own due diligence before going into this store for anything besides getting and returning a TV set top box!! read more