Long wait times. My…read morefriend went in at first and I waited in the car. I was in the car for about 15 minutes and my friend came out and asked if I wanted to come in too because it was going to take long. I agreed to come inside. When I walked in , I saw there was not a lot of people in there. So my first thought was, why is it taking so long? As I sat I saw workers with customers but each customer took soooooo long working out whatever they needed to work out. So I understood the wait just didn't enjoy it. They have a television in the middle with seats near so you can watch tv while wait. That's what we did. Friend was finally called. Worker was helpful and serviced my friend. My friend didn't achieve exactly what they came for but they got answers. Place looked organized and clean. If I need their service, I guess I will be back. Thanks for helping my friend with answers.

Dropped my Comcast box off over a year ago when I moved out of my apartment and was done with…read moreComcast's services. Dude at the desk hands me a receipt and says I'll get my final bill in the mail. I just got a collections notice for failure to return the Comcast box. Not sure if the people working here are just incompetent or fraudulent but I'd be wary going here or doing business with Comcast if you value your credit.

Poor mobile phone coverage in Mercer County, NJ. Numerous dead zones within short distance of…read moresupposed cell towers. Internet speeds are slow, even when paying for increased bandwidth and speed. It's amazing that the mobile service provided in the same cable service is poor in a developed area

Angel is very nice and a good patient worker!! Angel was…read moreextremely helpful to my elderly parents, and that is worth everything in the world to me and them. However, imagine anybody observing Angel being so attentive and kind and just having a great humanity towards the elderly that speaks volumes kudos to Angel.%

Writing this review in hopes that someone in charge will help our business. We have been w optimum…read moresince 2015 w no internet issues and now the internet going down is a daily event. We cannot run a business like this. 732-679-6300

In June of this year I replaced my TV box. The next month they billed me for 2 boxes because…read morereplacement was never indicated in their system. I called Optimum back then and it looked like the issue was taken care of. Not so fast! This month they billed me for 2 boxes again although I have only 1 TV set. Yesterday I called them and spent over an hour on the phone. When I asked to let me talk with the supervisor, they didn't want to transfer my call. Finally they did, but it alone took about 15 minutes. Supervisor was very rude and even yelled at me. After that I had to chat with them which took me another 2 hours. Absolutely horrible company. I gave them 1, but they deserve minus 100.

Andrew the manager is very knowledgeable and went above and beyond to help us…read more The store on Rt23 in Pompton Plains,very happy with the results.

From the owner: Our Optimum store located in Pompton Plains, NJ provides high-speed Internet, Optimum Mobile, cell…read morephones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

What can I say working here at Viacom 345 Hudson location has been a such great experience. Many…read morefriendly faces and many work alcoholics! This location would be considered the little brother/sister of the bigger location located around time square. Definitely an enjoyable work place with great perks and events.

HORRIBLE!!!! I get an error code and then after hours of calls a new box wasn't even shipped for…read moredays. They said I needed to get a service call---scheduled for 17 days later. STAY AWAY!!!

I have had DirecTV for about 20 years. Ever since being bought by AT&T, their service has gone…read moredownhill. I called to cancel my NFL Sunday Ticket BEFORE they automatically renewed it, but they renewed it anyway. When I received a bill for the 1st of 6 installments, I called to address the problem. They acknowledged that I did not have the service and that the bill was a mistake, issued a credit, and told me it would not happen again. This has been repeated now for 4 months in a row and I fully expect to have to do it for installments 5 and 6. I even spoke to a supervisor last month and they gave me a ticket#. It doesn't help that each of these calls lasts 30-60 minutes (I get put on hold multiple times and have to answer the same questions multiple times (like "what is your phone number and can we call and text it about our services" (answer always no))!

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Absolutely the WORST!!! Changed to Version signed up for promotional deal which kept getting things…read moretaken off it when they kept calling us before installing, when you talk to these people on the phone they don't even work for Verizon. Biggest mistake I ever made concerning television not to mention the thousands I spent getting new phones also in a package! DO NOT GO FOR THEIR PROMOS!! Really poorest service I ever had even though customer service nowadays sucks anyway.

HORRIBLE!!! They promised me a new customer rate so i wouldnt cancel my service, charged me that…read morerate for 2 months and then went right back to charging me full price on the third month! When i called they refused to honor it and i cancelled my service after 7 years of being with them.... I am truly DISGUSTED with you VERIZON FIOS!!! HORRIBLE TO THEIR LOYAL CUSTOMERS!

Got here to exchange my old non-compatible extenders with new ones. The rep at the store seemed…read moresharp and focused just about work and not care for any pleasantries. She just answered to my questions and was not really willing to share any additional info. What was awkward being around in the store during this transaction was the silly argument she and another store associate who complained about not being able to go for lunch and how he was starving as he couldn't leave for lunch until she did. They just couldn't stop the mud-slinging at each other until a customer left. Wish I had gone at a different time and not been a spectator of their nice lunch debate.

This is likely my last month with optimum. I have been without internet and cable in New Brunswick,…read moreNJ for 2 days; I lost a day of work because of this unreliable service. For 2 days I have heard several different stories about the issue but there has been no official statement of an outage. It is hard watching industries die but with this level of service there is no wonder. Still no word on the internet so still not working.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Best bang for your buck. Can run multiple devices and streaming services with no issues. Easy set…read moreup and responsive customer service!