Beware of this Payroll company. They are dishonest and only want your money! We changed to them unfortunately from one of the bigger companies for customer service issues and were quoted a low price, however after signing up we realized that that lower price did not include some of the service we spoke about with the account rep whom set us up, even though we specifically requested these services. We were told they were extra services and we were charged extra indeed. $20 more per pay period than initially quoted. When I tried to receive a better quote I was told the owner of the company would call me back, he did but only to receive my voice mail at which I then proceeded to return his call twice and never heard back from him again. No one at the company tried to rectify the situation so we canceled services. After which I need a report which we had already paid for but they would not grant me access any longer to there site to print this off because we canceled our services, which actually we hadn't even yet done that. We just did not run a payroll with them that scheduled Wednesday, which it isn't unknown to run a payroll a day late, we've done it before, yet we were locked out Thursday before even giving notice that we were cancelling. the reason we were given for the lock out is that we didn't run our payroll that week! And we were told we could have the reports we needed if we agreed to stay! Ok we'll stay now that you've realized we want to leave cause you've been ignoring our pricing issues for months. Bad business, stay away from Exact payroll. If anyone tells you a smaller company is better they are wrong! In the end Exact did not value our business, there is a reason the BIG companies stay around and they will be out of business soon I'm sure! read more
