I would give Xfinity zero stars if I could. From our very first call, we clearly told Xfinity that we owned our own modem and router and did not need to rent or purchase any of their equipment. We were told that was no problem and that the coax cable we needed would be included in a welcome box shipped to our house. That box never came. After waiting approximately a week, we called Xfinity and were told something completely different: they supposedly could not send us only a coax cable and would instead have to send us startup equipment and charge us for it. We did not need their equipment. We never asked for their equipment. We had already been told that the cable would be sent separately as part of getting our service started. Because Xfinity failed to send the coax cable they promised, we never even connected to their network and never used a single day of their internet service. That apparently did not stop them from taking approximately $25 from our bank account for startup fees and then billing us for the time between our initial order and the date we finally gave up and canceled the service. I then spent approximately an hour and a half on hold trying to get help with a problem Xfinity created in the first place. It is difficult to understand how a company can justify charging someone for internet service they literally never used, especially when the reason they could not use it was because Xfinity failed to provide something its own representative promised would be sent. Between the incorrect information, the missing equipment, the unexplained charges, the excessive hold time, and the attempt to bill us for unusable service, this was one of the worst customer-service experiences I have had. I would strongly caution anyone considering Xfinity to carefully watch what they are promised and what they are charged. read more

I would give them less than 1 star if I could. EVERY SINGLE PART of my transaction was screwed up, they now cannot fix it, and if I cancel my service (which I would like to do!) then I lose the entire value of my trade-in (which was also wrong). Their customer service is beyond horrible, and they are liars. It's that simple. Avoid doing business with this company at all costs!!!! read more

It took an hour for a simple address change! They have absolutely no respect for the customer's time, no sense of urgency or care for the customer whatsoever!!! I missed out on time with my son and the person "helping" me was very rude!!! He shrugged and said, "well, I'm only trying to help you so the problem is you" He was very condescending and I will NEVER come back!!! Extremely disappointing! read more

As a geriatric social worker, I believe it is evil to take advantage of a vulnerable adult. Xfinity nearly quadrupled a disabled 66 aged man's payment, changing his plan from unlimited to limited, and making his senior housing at risk of eviction. He did not expect or understand this change, and his health is worse from this stress. I need to report this callous treatment to advocates for the aged and disabled. read more

Below are the reasons that the active duty service member that called on 3 separate and walked into the store located at: 2915 Harrison Ave NW Ste. 200, Olympia, WA 98502 This company's policy and SCRA, instead she was given the runaround after calling 3 separate days the the same happened after she made an appointment to go into your store above.  She then had to transfer to a service provider the observes service member's rights.  This was a huge fail and violation of this depolying service member's rights. Notice of your rights under the SCRA: A service member may terminate a contract for cellular telephone service or telephone exchange service (entered into by the service member before receiving the military orders) at any time after the date the service member receives military orders to relocate for a period of not less than 90 days to a location that does not support the contract. In the case of a contract terminated by a service member as described above, whose period of relocation is for a period of three years or less, the service provider under the contract shall, notwithstanding any other provision of law, allow the service member to keep the telephone number the service member has under the contract if the service member re-subscribes to the service during the 90-day period beginning on the last day of such period of relocation. For any contract terminated under this section, the service provider under the contract may not impose an early termination charge, but any tax or any other obligation or liability of the service member that, in accordance with the terms of the contract is due and unpaid or unperformed at the time of termination of the contract shall be paid or performed by the service member. If the service member re-subscribes to the service provided under a covered contract during the 90-day period beginning on the last day of the service member's period of relocation, the service provider may not impose a charge for reinstating service, other than the usual and customary charges for the installation or acquisition of customer equipment imposed on any other subscriber. How do I suspend my Xfinity Mobile service for a military deployment? APRIL 8, 2024 As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements: * You must either have received orders to deploy outside the U.S. for more than 90 days or received a permanent change of duty station within the U.S. * You must have received the orders after signing up for Xfinity Mobile service. Please bring your deployment paperwork into an Xfinity Retail Store or call 888-936-4968 to securely provide your deployment paperwork electronically. We will update your Xfinity Mobile account with your suspension-eligibility status, so you're good to go when you're ready to suspend service. read more

I requested help with my Now Closed Mobile Account and was told by Kenny that; "The System" dictates billing And No paper billing is ever available And The date I closed the account was 5/17/23 BUT The "System billed me over $100 for Usages that occurred from May 17, 2023 on phones that had been ported to different Service Carriers prior to 5/17/23 thru June 5, 2023 are considered 'Valid' And there is NO ADDRESS FOR XFINITY MOBILE Customers to mail a Certified Disputed Billing Letter... More Mickey Mouse than Disneyland and Disney World at Xfinity Mobile. AND FINALLY... My Debit Card Autopay can never be canceled nor stopped because The "SYSTEM" runs Xfinity not human beings... The "System"!!! Run away from this Company. RUN AWAY!!! read more

Xfinity Mobile offered me a promo that included a free Samsung A35 phone. I repeatedly asked them to confirm the details of the contract as I was currently in a promo that began last August. They assured me that the phone would not cost me anything. I made several calls regarding the agreed request to return the previous phone (a Samsung A14) and only after several weeks I was told that I was not eligible for the new promotions, and that since I had deactivated the first phone, I would now be on the hook to pay for both phones. I've twice requested a review of the phone conversations and a follow up. Both were promised but there has been no response. Instead of saving me money as I clearly intended I am now spending more each month out of my SSI check. Horrible service from offshore associates. Beware!!! read more

This review is specifically focused on Xfinity Mobile experience. While staff in the store were kind to me, they made promises they couldn't keep and I ended up losing hundreds of dollars to Xfinity for bad service after specifically switching to them to try to save money. I used the online tool to see if my smartphone was compatible with their service. The tool said yes. I ordered the SIM card, installed it, didn't work. Went to the store, they explained that online tool is "often wrong" and I would have to buy a new phone. They offered me a "free phone" (with two year contract). I agreed. I was then charged for the full price of the phone. I went back to the store and asked them to explain to the billing department that I was not supposed to be billed for the phone. On three separate occasions they said "I've submitted a priority ticket, they are usually really reasonable about things like this, should be fixed soon, E-mail me if you need anything". On three separate occasions, customer service denied the request, billed me for the full amount, and when I E-mailed the store staff to ask for help, I got no responses. Again, store staff aren't the real villains here. Xfinity Mobile is. It's a money trap that offers cheap prices up front but catches you with costs afterwards. Store staff are either overconfident or just wanted me out of their store and said what they needed to make me leave and think they were helping. Don't trust Xfinity Mobile. read more

The WORST! I wish I could I didn't have to give them even one star! I called Xfinity to move my internet to my new house. Of course the agent offered me this bundled package with internet, security, and mobile phone. Against my better judgement I did it. Terrible, awful beyond belief. I spent hours and hours over the course of several weeks trying in vain to get my phone and to get all of the billing issues etc. worked out. THEN I FINALLY got it activated and the service would have been laughable if it weren't so tragic. I had LTE with a blip of a bar in the areas where I previously had 4g or 5g with At&t! I could not stream or email even short videos, and my calls kept dropping or cutting in and out! They say that they use Verizon towers, but there is something else they must not be telling people (like it is somehow limited), because my best fried has Verizon and she has 4g where I have nothing... When I called to tell them to forget it, I just wanted to return the phone and start service with At&t again, I spent 4 hours on the phone getting passed around only to be told that they would not take the phone back and I would have to pay off the iphone 13 pro before they could release it and let me go to another carrier. Insult to injury. You would think that after all of the time I had spent trying to get it all right and corrected they could have at least been decent enough to take the phone back after only 18 days of activation. I went ahead and paid it off just to be DONE with them once and for all. I decided my piece of mind was worth it. Lesson learned...the hard way! Please do not make the same mistake, I have to think that literally ANY other carrier would be better! read more

first off i was paying 15.00 a month for 1 gb and then saw on my bill they raised it to 20.00 without telling me, then when i went to shut down my cell phone and get a pin to change over carriers, that was a hassle, but the agent told me if i shut it down after i paid off everything and i did!! I would not be charged for sept , well turns out they saying i owe , i was told by an agent i would not be charged , This company is sly and sneaky i asked them to remove auto pay and they will not remove autopay, i guess my next thing is to contact an attorney !! read more

Wow where do I begin. I was over Verizon and their outrageous prices so I was offered A mobile phone service through Xfinity. What a colossal huge freaking disaster that has been! I switched over approximately March 2023 at that time, as with any other phone service company they assist you and Kari And over your phone number and services to the new mobile phone company so I thought they had it all taken care of after being over an hour on the phone. To my horrific surprise, My phone number and Service was never canceled with Verizon properly as I followed the instructions from the representative at Xfinity Mobile she told me everything was taken care of. She even sent me a confirmation email that I have in writing. Now mind you this doesn't matter hill of beans when it's their fault! So imagine my surprise and my extreme agitation when my phone without any type of notice one day was just shut off three months later and I owed over $326 to Verizon. Yes I said Verizon to get my service turned back on I could not call anywhere else I could not text anywhere else I could not get a hold of XFINITY / because I do not have any other means of phone service other than my cell phone. Now I have to pee and there's 326 bucks which now left me, broke for the whole entire month, which, of course XFINITY / doesn't give a crap about, I finally get a hold of Xfinity Mobile. This is after trying to find a direct number to them. If you're lucky enough to find one every number I found was to the cable portion and they always had to forward me to the Mobile section which is pain in the butt. Now this point over 47 minute tech gone by and dealing with representative after representative, and being transferred to wrong departments, pissing me off even more! I finally get a hold of a lady name, Best she tries to get to the bottom of it with three-way call Verizon come to find out when XFINITY / ported that's the language ported over the phone number. They ported over some phone number that did not belong to me. Yes I'm saying that correctly and you're hearing a cracked. It was not my damn phone number! So when I thought Verizon was gone, and I was paid in full with them at the time of transfer, I then started paying monthly to Xfinity mobile. And was doing so for three months straight only defined my service turned off and $326 gone to Verizon. So now after the three-way call to Verizon and finding out that they ported over the wrong phone number they were supposed to refund me the money is paid and reimburse me the $326. This was on a Friday. Of course they said they couldn't do much more. They would get back with me. A supervisor was supposed to have contacted me that following Monday did anybody from Xfinity Mobile call? Hell no I had to call in again waste more time now mind you at this point now I've lost my job because I can't Call into my job and utilizing my cell phone for my job is of high importance without it. You have no job, so therefore I had no job anymore. Thanks to them! I again had to call them! again went through a whole bunch of crap.! Then I was told that it's now showing this is now today, August 1, 2023 as I'm on hold with them now and have been for an hour and nine minutes now and I'm now waiting on hold for a supervisor waiting any minute now to be disconnected again cause they're good at doing that or Supervisor will never pick up. So now XFINITY / still billing me for the last couple months when I remain unfortunately, with Verizon until I find a better cellular phone service, but nobody will pick me up with all of this conflict so I have to get this worked out before I can even switch carriers! So here is it still waiting for a supervisor still out the $326 that clearly they never had any intention whatsoever of reimbursing me and of course out three months of payments to exfinity for a mobile phone service that I thought I had that I never did have! So now I am out close to $600. Of course the month that I had to pay Verizon to reinstate my phone service left me broke without food without gas and auto payments that were still coming in because I thought I still had over $350 left in my account guess what everything freaking bounced! Again is XFINITY / doing a damn thing about it? No not a damn thing for the love of God and all that is holy do not ever go with Xfinity Mobile because they will screw things up, so freaking bad and take all your money and make it your fault and then say on their side you have a service. And say according to what they see on their screen that this phone number is been active for so long and that you owe them money!! BS!, read more

If I could give them ZERO stars I would! I signed up because I have Xfinity for my TV and internet and they said there would be NO ADDITIONAL CHARGE. Then, a couple of months down the line, I started getting charged $3 a month. I could handle that although I was miffed because they didn't tell me they were going to raise the price. Next thing I know, the bill is almost $15 a month because they've changed some stuff around. I switched carriers the first part of June and they're STILL BILLING ME FOR SERVICE!! Their customer service STINKS. read more

Xfinity mobile refuses to allow me to port my phone to another carrier. Top three worst companies I have ever dealt with they truly are terrible. Now you have been warned. read more

Xfinity Mobile and internet customer service is the worst ! I spent hours texting with people in India. They didn't fix my internet problem and deactivated my mobile phone by mistake and now my phone is dead and my internet doesn't work right. This is the absolute worst customer service I have ever received and I have had some bad ones. Xfinitys internet is generally good but god help you if you need support. read more

I only gave one star because there wasn't a choice to give less than one. First, They say they have the same network as Verizon but it's not the same service. I can't get connected in areas that Verizon users can. Second, Customer service is HORRIBLE!!!!!!!!!, I was billed for a cancelled account and can't get through to Customer service to ask why because they can't find my account. Nowhere in their history can they find it, I was a customer for 4 years and I'm not in their system? This is after arduously trying to find the phone number and then wading through the automated system which did not work because it couldn't find my account # which you need in order to talk to a person. After an hour of dealing with the automated system I finally got to talk to someone. (That's only because I told the Automated system that I was a new Customer and got transferred to a person). The person I spoke with also could not find my account and I got transferred to a queue with a twenty minute wait. Frustrated I just gave up on trying to do this on the phone. I will go into a local store to try and get answers as to why they are billing me. Terrible customer service and Terrible automated system. I would stay away from Xfinity. And I do not recommend them at all. read more

Xfinity mobile refuses to allow me to port my phone to another carrier. I have moved from Xfinity's service area. Claims errors in my password, then in my address, then in my zip code. Impossible to connect by telephone - wait times is 45 min. to an hour, then transferred, then on hold again. read more