Everything you read about Xfinity's poor customer service is an understatement. It indeed deserves less than one star. Awful customer service. Terrible communication. Dreadful follow-up. Expensive. Borderline unethical business practices. If you have other options, take them. If you don't, get ready to be frustrated and upset. read more

Every time I deal with Xfinity I come away angry. Their online customer service is terrible. The only reason I deal with them is that they are the only game in town. I'll give them a -5 stars if I could read more

i would rate this 0 stars if i could... this is the worst internet ive ever had and ive had DIRECT TV.... how is it possible for my internet to go out 5 times int he span of 3 minutes...i dont think you guys work at all... you just sit on your ass and whip up the next BULLSHIT ad to CLAIM 5g when yall still have 2G read more

When you think their customers service can't get any worse, it surpasses all expectations and does (get worse). It's such a cliche, you'd think they might care. read more

You guys are a joke. Gave me a $600 bill for two months when your so-called "amazing and excellent wifi experience " only worked one day a week! Had to reset and call you two-three times a week to figure out YOUR WIFI problem. Modem is junk, overheats constantly, no wifi for days. All I get from customer service (which is also a joke and not #1 like they claim), you need to reset it. I'm going to be suing you for the balance of my bill, and all other charges. Definitely do not recommend nor will I ever recommend anyone to your lame service. Had issues 2 days after moving in and getting your equipment. I'll take my money elsewhere read more

Giving them one star is generous. Hands down the absolute worst ISP. Over priced and rarely works not to mention the worst customer service. Love being held hostage as a result of their geographic monopoly. I'd gladly pay double to anyone else if it was an option. read more

Xfinity is the only company I know that can enter into a contract with you, with a loophole to raise prices in the middle of a contract. They have done that to me every single contract. I've been with them, and every single year the rates go up. And often they take away services you get used to and substitute worse services. I think Xfinity is one of the biggest ripoff companies in America and unfortunately our government lets them do it. And one of the big problems that you face is that very little competition. Qwest, and Dish is not comparing apples to apples. I would never recommend Xfinity . read more

My husband and myself have had cable since 1986. Lotz of monies if you add up all the years with the premium channels as well. Too much if you ask. 2 years ago my package was changed to save me money and the female that did order cut my premium channels in half. Inquired numerous times to get old package deal resumed told "we don't offer that package anymore". Price went from $186.00 a month to $326.00 for less premium channels then we previously had. Customer service "sucks" every time you call. Today called with issue wasted 1 1/2 hours only to get an appointment for tech. to come to my home and Xfinity made the appointment for Sunday 5/12/24 when we are working (only the dog will be home). I know I am calling a call center in a foreign country and Xfinity employs day labors. I asked the man at call center if he was salaried or hourly and he replied "I get paid daily". Going with Dish or Satellite. Service cannot be any worse and I am sure we will be saving money and happier. Wanted to give 0 stars. read more

Internet connection goes out several times a day, "customer service" is some chat app with no real person. I can't watch TV or change the channel without an internet connection for some reason. Why am I paying so much for such garbage service read more

I have had Xfinity for over 20 years so this is not from a new customer. While the service and the product is not bad, the deceptive sales practices / lying to remove older customers from legacy plans is borderline fraud. I have a bundle with Internet TV and phone, when I was having internet speed issues I set up a tech appointment via chat. The chat rep decided this was a great time to sell me on a new promotion with Xfinity. He said it would save $30 per month and I would get a free cell phone and a cell phone plan versus our landline. In writing, I said the only way I would agree to that is if I kept all over the same channels for TV and my internet speed stayed at least the same. HE SAID IT WOULD STAY THE SAME. With that assurance, I agreed to the new plan which I was promptly put on and then promptly noticed that HBO is missing along with Showtime. This is where it gets really bad. I call Xfinity to let them know one of their sales reps misrepresented their plans. Xfinity solution... Tough luck... I show them the written proof and the supervisor says oh okay we'll put you back in your old plan, I ask with everything on including HBO and showtime and he says yes. I get my old plan back, no HBO or showtime. Finally I take it into my local Xfinity store and I run it by them, they say Not only was I taken by the sales rep but I was taken by the supervisor at Xfinity. They said it happens all the time and they're losing tons of customers. I said they would lose me also. The manager there who was actually a good guy proposed Internet only deal that I can make work and saved me $200 a month. Xfinity you lost one customer and over $2,400 a year in subscription fees all because you tricked me and would not back up your product. I saw this happen with Eastern airlines and they went out of business, I saw this happen with GMAC and they went out of business, I saw this happen with many other large companies that have lost their way. My advice to anyone wanting to do business with Xfinity is simple... Run. read more

The way I got my money back was to challenge the debit as soon as it posted. Classified as "Paid for a service that was not received." Here was the real issue, when you offer a service and have no way for a customer to reach you after you have run off with the payment...yet, you can have an internet service that is just strong enough to take a payment...there's a problem. A credibility problem. That was the fastest I even had my money returned. MN, we need some new players through out the metro area... My bank...they get 5 stars for this one. read more

We were loyal Xfinity WiFi customers for years. When we decided to move, we called Xfinity to install at our new address. We temporarily needed WiFi at our previous address so it was three weeks later than we stopped service there. The installer knew perfectly well that we were Xfinity customers from way back but he failed to update our account. Instead he tagged us as new account. A few days after the cancellation of services at our prior address went through, we received a bill for a $210 early termination fee. It took hours and hours wrangling with Xfinity to cancel the charge before it was deducted from our bank account. One online agent informed us that he could fix the problem and even increase our bandwidth speed. Just in case that change did not go through, we checked our Xfinity online through an internet chat line. Nothing had been done. The $210 fee stood as it, waiting to be charged to us. More hours and hours wrestling with Xfinity's almost impenetrable website. Then a phone call with an agent in Mexico who spoke better English. He hedged his bets but promised he might be able to remove the charge within 3 days. The next day an email arrived. $210 had been credited to our Xfinity account. Just dandy. An Xfinity credit doesn't buy food, put Christmas presents under the tree. My 78 year old wife won't get a new winter coat. Most of all, an Xfinity credit will not pay the rent. Xfinity, not the Grinch, stole Christmas. read more

this is the worse internet company eveeeerrrr! my internet keeps randomly going out! and when intry to call and get assistance i can never grt in touch with anyone!! i would recommend them to my worse enemy!!! this company is a complete rip off!! looking for a new company today! read more

total pile of poop internet service. Cuts out on me about 5x a day, takes 20 minutes for it to re connect. So bad for too long. They used to be ok, but they never did any improvements to my area...fast speeds, easier connection etc etc. Thankfully in two weeks (hopefully) USI will go live at my house and I can finally drop the F**KED service of Comcast/xfinity. read more

The women I just talked to hung up on me. Took 30" just to speak to a human. Worst service ever. 1 star would be too generous!

This is the worst service and packages ever. You get nothing but commercials, old movies and high prices. I wish there was another cable company because I would switch. I had direct tv an then dish network when in a house for many years. What a difference. I need to move where I can get satellite tv because this Comcast / xfinity sucks. Overpriced. $120. Gets you nothing. I'm going to antenna. I give them a rating of .0001 Criminals. Crooks. Is what they are. read more

I've never been treated this poorly. Ever. This company has a mediocre service generally, and ABSOLUTELY NO customer service. I would look somewhere else if I were you. In the process myself. read more

Customer service is the worst. I think they hire rejects from other companies. Hard to get reliable info and never the same story twice.

Worst customer service ever. 3 appointments missed. Waited all day 8-8 each time. Online chat said the tech was on the way all 3 times and they never showed. Am now waiting on hold for 3 hours today just to see if this "they will be there soon" is just a way for me to hang up the phone and go they this a fourth time. Don't buy Comcast/infinity unless you want to have terrible after purchase customer service! read more

Absolutely awful company. They added TV to my package without my knowledge or consent, and have been charging me for it for over 6 months. It's been back and forth over with customer service and not only will they not compensate me for the money they stole, but they still haven't removed TV from my account going forward. This is on top of poor service, terrible customer service, and lots of hidden fees. If you have any other option for internet stay away from xfinity. read more

The absolute worst customer service or lack there of I have ever experienced. It's now been over a week and I have yet to have connection in my house. I have had 6 phone calls and two technicians out. There is still no resolve. This is not how you to business or treat people. read more

Xfinity is a terrible service provider. Never enroll in Autopay. You agree to a contract, but that is not what your bill will be. If you don't monitor it, you may agree to $150 total bill, but it will be $175. You can call and call and agree on many contracts, but your next bill will always be higher. You can't even go back and look at the contract because they delete it. I took a screenshot of the agreement before I signed. Let's see how they can get around this. read more

My router box was old apparently and needed to be replaced. Called for help to set up. 2 hours later on the phone with them, got the laptop to work and one out of 3 TV's. The rep actually told me that the reason one of the TV's wasn't working had to do with Sony, who made the TV and I needed to call them. I corrected her on this and said it was Xfinity as it clearly showed the internet was down. Tech was to come out 4 days later. Same day, internet went down again. On the phone another hour and found that the box needed to be reset to factory setting. The next day, internet went down AGAIN. Demanded they come out that day as I work from home and can't wait days later for them to get it to work. No go. They wouldn't do it. This rep told me the box may be bad and I could drive to the nearest Xfinity location and replace the box. I told him that the thought of going through all of this all over again was not a possibility. No worries, he would call me the following day at 5 pm to make sure internet was working. Exec. rep, Louise, called that evening and I told her the whole story. She was worthless. Wasn't able to assist in any way but said that she hoped they would earn back our trust. By doing what exactly? She also promised to call me the following day at 5 p.m. Never got a call from the rep or Louise. Today, the tech came and I wasn't home but my uncle was. He tried asking Tech Chris questions and he wouldn't answer them. So I had the phone passed onto tech and sked him what he had found. He was super rude and said that no one at the home knew what the issue was so why don't I tell HIM what the issue is. I told him it should be on the ticket but told him that he needed to check the internet and check the TV downstairs because it doesn't work and I don't want him leaving because I don't want to wait another 5 days before they come out again. He found cable wires were old. Worst company experience - considering other options for service. Pretty frustrating. read more

I am sorry started with xfinity they are bigs same , They charge you much more then agreed also when i cancels still charging me from my direct withdraw, very unxprinced employee, to get them out your back need to spend thousands of $$ hire attorney. stay away from infinity read more

Don't do it! Had Comcast at my business. Moved somewhere that they didn't offer service. Had cancelled service and saved equipment when I moved (after being charged for the equipment on my last move). I talked with someone on the phone to cancel. He told me I was all set. Now 4 months later... Got a bill for over $200. Called, it was for my equipment. Perfect, I've now sent it back since this is the first time they have asked me for it and given me an address. Now they refuse to back date the cancellation because I didn't sign a cancellation. When I reminded them that their agent didn't tell me that I needed to do that, they told me that the cancellation policy was in the original documentation. Really? I for sure had that at my fingertips and waded through the fine print to cross all of my t's and dot my i's. Isn't that what live people are for? Now they are threatening to charge me for 3 months that I didn't have service and was not at the service address....-10 stars for crappy customer service bordering on, ok not bordering on, but indeed deceptive, manipulative...Never again!!! read more

I've had HD since I started with Xfinity. It suddenly went out in the middle of the week. I was told I need to replace my box to an HD one and then it would work. Exchanged my box out and then went to connect it would not connect. When I called, they told me in order to have HD I would need to pay an extra monthly fee. Even after going through that my box would not connect, they told me they would have to send someone out and the soonest they could get someone out was 5 days later. Even after I have told them continuously I have HD for the past 7 years all of a sudden I have to pay an extra fee. read more

Top Three Things I Hate The Most: 1) Racists 2) Traffic jams 3) Comcast Before my new living arrangement forced me to switch from CenturyLink to Comcast, I read up on the various news outlets lambasting the company's well-documented and awful customer service. After dealing with them for about a month, I can verify that they absolutely suck monkey butt. In other words, if the company morphed itself into a human, I wouldn't hesitate to "This is Sparta" thrust kick the person's face into a hellish lava pit filled sharks with lasers attached to their heads. Why? Well, where do I even begin? ***** Complaint #1: Their In-Person Customer Service Is Incredibly Inept Since my building has a contract with Comcast, each resident can pickup the modem, router, cable box, and other internet and cable related things for free at one of their distribution and service sites. When my girlfriend brought their products home, they only included some crappy modem, the right cable box, and no router. So, we bought one, hooked it up, and the speed and connection simply sucked. This was the very first day of "using" Comcast, and there was already an issue. Complaint #2: Their Customer Service Telephone Line Is Equivalent To Throwing Yourself Down The Stairs Onto Gigantic Porcupines And A Million Shards Of Glass I called customer service, and after spending an hour on the phone with not one, not two, but SIX different agents, I just about lost my damn mind. The last guy, who supposedly works in their Wireless Department, outright told me, "I'm sorry, but I cannot help you with your problem, because your router is on the wrong channel." (Bullcrap.) I asked him what he meant, and he said, "I'm sorry that I can't tell you anything more. I'm just in the Wireless Department." The Wireless Department can't help me with my wireless? @$%#&*! Okay. Then, he arranged a technician to come out to my place. Complaint #3: The On-Ground Technicians Think Their Own Customer Service Is A Joke The next week, a tech finally arrived to help sort out my issue. When he glanced at my router, he said, "They should've given you a modem and router hybrid. Not just a modem." He then said, "Sorry, our own customer service sucks." Comcast, your own employees talk crap about you. Not a good sign... Anyways, he was cool, helped out with my problem without wasting any of my time, and left within twenty minutes. I've also had a different tech come out a couple weeks later to connect my cable, and he did a great job. The techs are cool, yo. Complaint #4: Really Crappy Hidden Costs What. The. Eff? What I didn't realize is that despite the building having a contract with Comcast 1) charged us for our router and modem that we should've gotten for free and 2) charged us $75 for each tech visit without telling us. If the company's awful in-person customer service didn't mess up in the first place, I wouldn't have had to call customer service and have a tech come out. More importantly, one of the many reps that I talked to should've mentioned the cost for someone to come out. In conclusion, if there is another option available, YOU MUST CONSIDER CHOOSING AN INTERNET AND TV SERVICE PROVIDER OTHER THAN COMCAST! The evil people that run this company need Jesus, because these hustlers have no ethics. read more

This monopoly represents everything that disgusts me in this world. There is nothing even remotely positive I can say about the quality of the hardware or the level of service that Comcast "provides". At one point, our cable box "needed an upgrade" (has this company considered upgrading through software?) and I had to take the box into the Comcast office (because the drivers of those vans are too busy sleeping in their driveways to drop one off, apparently). I took the box in and selected a number (like the DMV, but without all that friendly service normally associated with Government Employees). It was a two hour wait to exchange the box. Are you kidding me? We were held hostage there for our "free upgrade" (which I ended up being charged for monthly instead of when I brought the box in). The clerk was rude and unprofessional, too. Terrible product. Terrible service. Terrible experience. read more

Let's talk nickel and diming for a sec here... I'm a newlywed (it was four months last week) and these yahoos told me it would cost $2.00 to change the name on my bill from Elizabeth T. to Elizabeth F. It's $2.00, so on one hand, I'm like, "Self, stop being so stingy. Pay up." But on the other hand, the one that controls my principles, I'm like, "thanks, but no thanks. You keep on sending that bill to Elizabeth T., see if I care." Um. Their services are also expensive. I'm pretty sure I'd die of apoplexy if I didn't have cable TV and the internet, so I keep them around, but I'm always angry with myself for paying this bill every month. I'm so weak. read more

This company is a complete joke. I used to have the service when I lived in my apartment. The guy that showed up to set everything up looked like a civilian in gross, dirty clothes. He was carrying what appeared to be 3,000ft of cable when he walked in which I initially found amusing since the living room of my apartment would barely have been comfortable enough for a pony. He didn't have much to say until he announced that he had no way to cut the cable to size. ... WHAT? Yes. That's right. All 3,000ft got stuffed under my tiny desk. The ten feet that had to stretch to the door got stapled--yes, stapled--around the door frame and baseboards. That's okay. He told me to have a nice day so that made it all better. Fuckshitpickles. When I called Comcast to complain, they had no record of this mystery man which was a little more than slightly unnerving. I constantly had issues with my service. The internet, when not running slowly, would randomly disconnect and I was always having to call and ask what was going on. And, even though I had my bill payments set up to come out, they claimed to not have gotten them and started double-charging me. Absolute bullshit. I ran in circles to cancel them enduring multiple phone calls and office visits. Each person I spoke to claimed to have no record of my having discussed these issues with anyone prior to them. Proooffeeesssiiionaaaallll. read more

Just canceled my Comcast services and it was LIBERATING. Comcast is extremely overpriced. It is affordable for your first year as brand new customer and you are a college student. We had pretty decent internet for $35/month. After our year was up, the cheapest thing you could go to was $69/month with cable. The customer service agents are nice people, but give you the run around. Also heard through the grape vine that Comcast is doubling its current speeds in the next two days, however before I mentioned that I was canceling my service no one knew about this. When I told them that I was canceling then they somehow remembered that this was happening and used it to keep me as a customer. If you are a Minneapolis resident, I highly recommend switching to US Internet. It is fiber internet that runs through an Ethernet port. It is a flat rate of $29.99 with not hidden fees, promotions, and the whole Comcast crap. All you need is an Ethernet cord and a router! read more

I'd rather poke hot needles in my eyes than call these guys!!! I had to change my IP address. Easy, right? Not for Xfinity/Comcast! 1. First call, hung up on me after talking to the second department. 2. Second call, asked me to verify my information FOUR times, transferred me to the wrong department twice, never got my new IP. 3. Disconnected me before I could take their customer service survey. 4. Problem never solved, wasted a lot of time, got me to hate them even more. I pay $180 a month for THIS??? read more

If I can give it no stars, I will. These are the terrific folks who, when the service goes out, tell me that they will have it taken care of within 72 hours. Hey what great service. Then - this one always gets me - I call and ask how much for such & such program and they tell me , "Well, for the first 90 days..." NO, NO, NO!!! How much for the service? All they know is "for the first 90 days". Over-priced and going up again, but what choice is there? The local governments have allowed this monster and we're stuck with it. Their motto is - if you want internet and cable, just shut up and pay us! read more

Had the unfortunate luck of my internet dying yesterday and having to call their customer service team. I say "having to" because, I'm in the industry, I went to school for this "tech stuff" and my entire career revolves around working with routers, switches, firewalls etc. Needless to say, this isn't my first rodeo. Yet... I know nothing and was treated like an inept moron from some - calm down, refrain from profanity laced tirade - customer service service gal off in in some distant land. Alrighty, I get a text while at the office that the internet is down at home from my brother. Cool, no worries. Tell him to power cycle it, all that fun stuff. Still nothing. Tell him to send me a pic of the modem itself. See the power light is solid, DS is blinking. Bam, I know it's an outside issue where they can't connect to the modem. Tell him to try a manual reset with the button in back - nothing. Unplug the coax, let sit for 30 and reconnect - nothing. Now I'm getting a bit flustered. Unplug the coax, take out the battery and unplug from the wall for 10 minutes. We wait. Nothing. No worries, I'll be home in a couple hours they can live until then with no internet (I know, can you believe me making someone wait with no wireless or internet for a couple hours, I'm a monster). Get home, look things over, grab my laptop and direct connect to it to see if there is anything at all coming in - nothing. So, I now know it's network all together not even hitting this box. Check the outage reports from work on my phone to see if anything is reported, strangely, nothing for my area (sorry New Hampshire, I seen your outage for the day). Now. It's time. My hand is forced and god hates me, it's time to call. Wade through the menu to get to customer service, then get put on hold. Confirm my account and all that fun stuff. Finally, 8 minutes later (thank you timer on phone), I'm actually talking to someone about the issue. I tell them everything I've done, the DS light not being solid, and them having a network issue coming to the box. She tells me, unplug the modem and we'll try that. I tell her, I've done that, in more ways than one, powercycling was the first thing performed. Silence. Then, "ok did you unplug the modem yet?" My brick wall is looking mighty good to try and splatter my brains on now. To move things along, I say yup, Told to plug it back in and all that fun stuff. Tell her I did it and we're still stuck at DS blinking. She then says the obvious... "oh, we can't connect to your box must be a network issue." Huh, you don't say. Mind you, I'm now about 15 minutes deep into this call now. She tells me to unplug the coax cable from the wall and the box for a bit. I'm preparing my noose at this point because this is just god awful and nobody should need to go through this. Tell her it's unplugged and we go through that hoopla. Plug it back in when told to, ya know, like a good little puppy, "oh still no network connection to the modem." I'm now texting people to hit me with my own truck. Ask when they'll have someone out.... looks like we have Tuesday is the soonest. I look at my calendar, see that was yesterday. Really? Almost a solid week? I ask if there is anything sooner, considering my job relies on me signing in from home and that requires an internet connection. She then says, can you do Saturday appointments? Now, why on earth wasn't that option presented prior? Needless to say, I agree to Saturday. End the call, nearly 25 minutes later, and feel like I need to play GTA to get some mass murder rage out. read more

Ha. Comcast? What a joke. I get mail boxes full of offers from them in my new apartment in the Twin Cities, but my nationwide experience has been uniform, so I will never send another cent to this poor excuse for a business. Their latest truth/reality challenged mailer says the following, amongst other bull sh*t... "And he tossed out the big phone company for a lower monthly phone bill!" I say: Whoa there Comcast... "big phone company?" You are the big cable company. And, by comparison, your service is much more expensive and the quality level is so far in the tank compared to the big phone company that I just have to chuckle. Ah Comcast, you are what you claim not to be and the harder you try to say otherwise, the dumber you look. As a former customer of Comcast, I have never felt so ripped off and disrespected as a client of a large, "legitimate," corporation. Their customer service treats you like a criminal. Their servicemen rarely actually show up in their 12+ hour window. They rob you of bandwidth you pay a premium for and the HD channels suffer accordingly with terrible artifacting and color blocking. The OnDemand service is more like It'llTakeAWhile. Comcast treats their mostly captive audience like they will always be there to syphon money off of, but fiber-optic TV/internet is right around the corner for a lot of the country and Comcast really should be making a better effort than they are, because they will be bye-bye when Fios goes nationwide. I'm from MD and FIOS is in wide roll-out there. All of my friends who could, switched right away. It is switching from one near monopoly to another but, with Verizon's FIOS, you actually, almost, feel like you're not being totally taken advantage of. I look forward to the day when Comcast is a case study for a failed business that had it all and blew it. An aside about the advertisement I got this weekend...It shows all of the stuff they think you should get rid of, in order to start using wonderful Comcast, in a landfill. Good job Comcast... encourage more waste! You suck! read more

Comcast has a bad habit of including extraneous items or services on your bill. We had our Comcast bill automatically taken out of our bank account, but a couple of years ago my wife decided to give the paper copy a closer look. Turns out Comcast had been charging us for an extra cable receiver that we never had. Instead of taking it off of our bill and paying us back, they told us they'd give us a credit. That credit ran out after about six months and Comcast began charging us again for the phantom cable box. This time they said they'd take the charge off of our bill AND give a credit. They gave us the credit, but didn't take the item off of our bill and soon we were paying for it, again. Perhaps Comcast is taking advantage of people who have auto-pay and might not look at their bills. On top of this, our DVR enabled cable box kept going on the fritz. When a tech showed up to take a look he told us it was an old model that Comcast didn't even offer anymore. But when we took the box back to a customer service center they gave us another obsolete model. It seemed as though they were taking receivers that other people returned and just handing them out again. We don't have cable anymore. read more

How can there not be competition putting this company out of business?!?! I'm not even a customer yet and it is still one of the worst companies I have EVER dealt with. I just spent 61 minutes on the phone because they couldn't process my order due to someone else having an account at my address 3 or more years ago. ACK! Once they clear up that problem--with me on hold the entire time--they tell me they can't honor the package I signed up for at Best Buy. Instead, I could get the same package for $15 more dollars a month and it would only be honored for 1 year instead of 2. Would I like that? Or how about some wireless security? Or telephone service? Um, no? Don't have second parties selling your product if you can't honor the products that they sell. FAIL. FAIL. FAIL. read more

Sometimes customer service agents themselves can be nice people but I finally just got fed up and decided to cancel my sevice. I moved from 1 room to another in the same apartment complex and I had to call more than 3 times to get the proper setup. Not to mention they had to send a tech even though the tech said they clearly could have activated my service remotely. Fed up and returning my equipment. Cable and internet is not worth so much hassle and inconvenience. read more

How I love cable but loathe comcast. So many issues so many moments of awful service but yet I have no choice due to my love of cable and no other options. How great being a monopoly must be. I just moved. Had at least a few months of solid service at the old place (I mean the signal didn't always work but honestly I have had so many issues with this service that I didn't really mind at this point.). Maybe that's a method by the way. Lower my standards so far that it takes a ton of bad things for me to really complain. Before those few months I had service workers out for years worth of fixes (uptown I guess isn't the place to get a solid signal and internet going down all the time can suck). Anyways I was happy. I moved. Things were good. I planned ahead. Called a ahead. Comcast guy came to put in jacks at my new abode and tada guess what I needed a letter of ok from my landlord (which is fine but let me know ahead of time k). So she rushes some over and they come back the next day. Nice guy installs the goods. I am fine. I am back to happy. Till I turn on my tv a few days later and notice my HBO is gone (I can live without HBO but being that I was paying for it I kinda wanted it). So I called today and guess what THE CONTRACT I WAS ON DOESN'T"T TRANSFER TO A NEW LOCATION!!!! Even though when I got it I asked people if I moved if it would (cause really I live the rental life never know how many years I will or will not stay in a place). They said yeah. They lied. Even though when I planned ahead and called and talked to people multiple times about the move and billing no one said a peep. SO they just put me on a new plan...that will be adding $25 to my bill in 6 months with out talking to me (oh and the HBO I called about is gone unless I want to pay more). NICE! NOT Happy! read more

This has to be one of the most ridiculously frustrating companies in existence. And I am (thankfully) not even a direct customer. Do not do business with a company that will not even provide information regarding the costs of their services on their own website. Yes, you will be given their "special offer" to sign up, but just wait until you try to manage your service when the offer expires. They will make you call a CSR who will give you the runaround, and that is time you will never get back. Their services are expensive and the customer service sucks. read more