The worst business ever.. customer service is a joke, billing is a rib off and don't expect a full refund when you cancel the service.

I've been a loyal customer for years. I noticed multiple billing errors throughout the years and I spent nearly ten hours each year to have them fix the billing issues. Some are repeated errors and others are due to workarounds that their technical team caused. Certain charges should've been waived but I kept getting charged. Half of the agents I spoke to were not helpful and don't know what they were talking about. Some just kept redirecting me to other department endlessly. It is quite frustrating. I don't recommend Xfinity at all unless you want to deal with the BS. read more

Hi everyone, stay withe me. So, I get this from my friend S:"Uh oh!! I have a mini emergency.. My Wi-Fi has crashed and I need a new modem.. I have been telling these people for weeks ! Finally a tech listened today after an hour on the phone and the modem crashing w times while on the phone! Anyway..PLEASE PICK UP the modem for me from Xfinity at 3128 N Ashland. PLEASE PLEASE PLEASE... It's been ordered for me" WENT at the folks at 3128 N Ashland in Chicago. Check in with one of the two persons at the door. Share with them what it is I am there for, asked to sit and someone will call me. A gentleman from cleaning service is wiping down surfaces, big store (used to be a Petco), I thought to myself how long does it take for someone to grab a modem from the back, and bring it oit having been used to Astound by RCN, where one goes in/out in minutes. I went to RCN to get a new Tivo Remote, the agent took the remote, handed me a brand new one, didn't even ask my name, or account, or anything. Now, that was Astounding! I must have stood 10 minutes while looking around. I see a sign that reads Xfinity - the future of awesome! Hmm Astound & Awesome advertising key words. A lady calls my name, I go by her station, share what it is I am there for, scrolls through the screen, pretends to read, or maybe she was reading, but I think with an intended delay, tells me they can't give me the modem unless I am on the account. Are you kidding me? I need to be on the account officially? Yes, she said. Or, we can have it shipped to her. What was the point of her waiting and wasting all of this time - anyone with an 800 customer service explaining again, and again, and again their situation would agree that being asked to call back, on what should have been noted in one's account is punishment. Is there a manager who can help out here? Yes. A fellow employee standing nearby listening in to our conversation steps in to second/support his coworker's info/service. I knew it was a losing battle, so I didn't fight, I didn't insist any more than my logic allowed, and thought to my self how disappointed my friend (who has a physical disability) would be. After all this, I am grateful to be an RCN customer, and even helped another friend choose his wifi internet service to RCN based on their service, which is astounding, for Xfinity - the future of awesome is in so deep in the far, and very distant future, I think we'd all be dead by then, if they are still in business, or aren't bought by a another major player who knows what to do and how to do it. Till then, really 0 stars. If you have a choice between this and another service, choose the other! read more

On 3/17/2024, I returned all the Comcast/ Xfinity equipment to the store on Randall Road in Algonquin upon going into escrow on the sale of my late sisters house. No one had been in the house since her death in September 2022.  I had to keep the equipment in order to have WiFi for the security system while the home was on the market. I closed the account and asked for the auto pay be stopped by Xfinity/ Comcast as I provided a forwarding address to the associate in the store. On April 8, 2024, I showed an auto pay show up.on my late sister's BMO bank account.  I called Xfinity to dispute the charge which I was told was for Netflix? I spoke Lisa at Xfinity who said I would have to add my name to the now closed account first to dispute the charge? Lisa opened Ticket#ECM0007096309 and sent a link to me so I could download on the link : Death certificate  Obituary My drivers license All of which I downloaded asap. I waited a few days and called today(4/23) at 7:30 a.m. to follow up with the receipt of my documents and what is the next step on my Ticket#ECM0007096309. When after 40 minutes of holding, I was connected to Che who advised me that my documents were received and my Ticket was closed? She than said I had to talk to Netflix directly and passed my call to them. They told me I had to talk to Xfinity to dispute the Netflix charges because they were made thru Xfinity.  I tried 3 more times to get a human at Xfinity who was in the US and could speak English. I finally got Gary at Xfinity who told me that Lisa was wrong to advise me that I could dispute a charge after the account had been closed so I literally had been " jumping thru hoops for no good reason!". Gary opened a new Ticket # ECM0007159944, and submitted it to management only for them to decline my requested refund? My sister's auto payments for 20 months of Netflix when there was no TV, No occupants of the home. I am disputing this for my dead sister as her trustee and Xfinity/Comcast/Netflix are declining a credit? I spent from 7:30am to 10:30 am and got nowhere except aggravated by the lack of decent, knowledgeable, credible information. Xfinity is absolutely pathetic!!! read more

Absolutely the worst company and service I've ever dealt with. When your done with them you will feel like you've gotten out of and abusive relationship. Worst customer service imaginable. Not only do they service suck They make up bills and charges out of nowhere especially when you try to get rid of them. I would need about a day to type all the bad experiences with them but I'll jus say I wouldn't accept there service again for free. read more

Xfinity has the worst customer service. Reading the same transcript over and over is ridiculous. For a year I've been charged $15 monthly for equipment I do not have. Told by 6 employees it has been taken off my account and I would get a $150 credit almost a few other credits. Didn't get them. Signed a form I don't have it and they have no record of that. Monday I signed a lower bill and Friday bill went up $50 and they can't find my paperwork I signed Monday. I screenshot all of this and I just keep getting passed to the next. It's worth the hassle. They keep you on the live chat for hours going In circles so that you give up. About 15 hours in I won't pay what they want. read more

Worst customer service. It's nearly impossible to get a real person on the phone. And if you do, you get disconnected and have to start all over again. If there was another option for cable/internet I'd use it. They have a monopoly on cable services in most areas. read more

Don't ever use Xfinity! Apparently they would rather automate everything when it comes to Bills Payments, shutoffs and turn ons, and then they outsource their customer support. This means that the profits of their overpriced services go right into the pockets of greedy executives and mangers. I could go on and on. They do not honor written agreements for payments and shut you off anyway. They even charged us for a home phone that we didn't even have for a year and a half. It took hell to just get that credited. I promised you the bad PR this is just the tip of the ice berg. I keep my promises. 0 stars... read more

Worst customer service I've ever had. Every time I call I spend so much time trying g to get a person. Then when They do answer it takes multiple calls and agents to actually get anything g solved. Besides the fact that you can't understand what they're saying. Today I've called several times to get my outside line looked at. Finally got an appointment and they cancelled it. Then said I did it. Called and sat on hold and through more hoops and got another scheduled. Cancelled again. I'm Finally done with them. Save yourself the hassle and don't sign up with comcast. read more

We are facing the worst recession in history, and this company sends an email announcing a price increase.... with THREE DAYS NOTICE. Not only does this company have the worst customer service I've truly ever experienced...the service is trash. Constant blackouts with no explanation. Lower than advertised speeds. Manipulative sales tactics. And what's worse, I am forced to use this company. I WISH I could use RCN, AT&T...anyone but these crooks. Corporate greed is strong with this one. read more

I called today to make a payment via the automated system and my past due was $146.99 and my total due was $293.98. The automated system asked which I wanted to pay I stated the past due amount. The automated system confirmed the I only wanted to pay the past due, but guess what??? They took the full payment and would not issue a refund because they say that the system recognized the full amount. Now mind you that the other amount wasn't due until April 20th. Again. I only authorized the past due amount. I'm HEATED!!! I was NEVER pay with their online system ever again. This is theft if you want to get technical... THEFT!!! read more

Intentionally ripping off customers. Charged me for services never received. Unfriendly, dishonest and incompetent. Stay away from this business! No support anywhere, even at the store. really, no one will talk to you at the store or on the phone. If you aren't buying they ignore and throw you out of the store. Literally the worst experience ever. They are forcing me to pay but i never received any service. Class action needed. read more

Probably the worst customer service experience I've ever had. Their customer service bold-face lied to me about the availability of the service in my area, then silently cancelled the order afterwards. Took 5 hours and 8 different customer service reps to get their story straight, half said it was available, half didn't. Still had to return the equipment at my own expense and still get bothered about billing despite not seeing a day of service and nothing but headaches. Avoid at all costs. One of the worst telecom companies in the country, and that bar is low enough. read more

Everything is terrible I pay to much money on my bill to have so much trouble xfinity is the worst service thinking about stop gettin cable

$372 a month. the internet is slow and often just shows a spinning wheel. Cable television works sporadically. I dropped two premium services because my bill was $ 350 a month and got a higher bill. Moving soon, hope where we go has a different service otherwise I'm going to get an internet tv watch streaming services and get a decoder for over the air. Trying to contact them is an infuriating experience. they have an idiot robot that responds poorly. They charge so much you'd think they could hire a few humans to answer the phones but their greed gets in the way. They suck big time. read more

Forget this provider if you ever need help other than the most basic issues which can be answered by their computer assistant. You have 14 days from the time they ship to cancel your service which leaves the consumer at the mercy of the US post office. The activation codes did not work and it took over 90 minutes to get to someone who could help. I decided not to change to change from my current provider for phone but would keep comcast internet. The woman on the phone said since I had not activated the account there would be no charges as the mail was delayed. Probably due to holiday mail. In any case all went well until I found out they did not cancel the account. I have never used xfinity mobile and they say I owe them $249.00 for nothing. Forget their customer guarantee it's worthless. I have been on the phone for over 3 hours today with bots and agents. The last live agent ( 3d one today) said she would get a hold of billing to help since I had canceled the account and asked me to hold. That was 90 minutes ago. I started this escapade at 3:00 it is now 6:07. I just have them on speaker while I do other work. " Today, Comcast Corporation has approximately 189,000 employees worldwide and $116 billion in annual revenue.." You would think that Mr. Brian Roberts who is the CFO would try to make quality customer service a stellar aspect of his company. However, stellar customer service is a pleasant and rare experince with comcast. read more

Xfinity - This is the help number for Xfinity- she put me on hold 1 1/2 hours ago. - Internet Service Providers Near Me - Chicago, Illinois

awful customer service and most of the employees don't know what they are doing. Poor quality and not great value either. Paying top dollar for no one to fix anything for you. customer service doesn't understand the problem most of the time. If its not a monopoly in your area, go with the other guy. read more

It is hard for me to honestly assess on what day of my life I was happiest: a) The birth of each of my daughters b) The day I was able to burn my mortgage note in my driveway after paying it off or c) The day I ended my affilation with perhaps the worst customer service experiences, sans Rush University Medical Center's ER, Xfinity. Imagine, if you will , calling a company with an uncommon or abarrant requst that needs to be elucidated in five word sentences which likely fail to convey the essence of your raison d'etre for calling in the first place, and having absolutely no option because the AI responder cannot understand what fhe f-- you are stating. This is the customer service paradigm at work at this God forsaken company and the genius who implemented it either was dropped on his cerebellar tonsils at birth, snorted far too much Tester's Airplane Model Glue while 15 or thereabouts or is or was addicted to crack and the imposition of sheer misery to the legions, like me, formerly, forced to deal with this cluster f--k of a company. Having finally had enough after 5 years of abject misery and frustration, I literally pulled the plug last month and migrated to T-Mobile. Guess what? People there actually answer the phone and respond in helpful ways. This is an amazing benefit inversely related in every sense of the word to the experience these null sets afford, or don't I give up trying to guess. In my case, I was paying $54.00 a month for vanilla internet service. My upload speeds continued increasingly imparied with each passing day, so I made the mistake of trying to call Xfinity to talk to a caloric consuming (and perhaps burning) customer oriented individual perhaps would understand my urgency to preserve that which enlivens what little remains of my cereberal cortex after repeatedly interacting with the trainwreck of Infinity. Because there was no succinct term or phrase that the auto attendant recognized to respond to my needs, I ended up on a response set to nowhere which didn't begin to address my concerns. Finally, out of abject frustration, I indicated that I wished to cancel my account. At that point, a very nice young woman ( I think, but who can be sure these days?) came on the line and basically tried lobbying me to keep this piss poor service. Her persistence was admirable but poorly timed and actually annoying. Had this individual, for example, been available to discuss the inadeqacy of the plan and service into which I was forced through my own stupidity, she could have perhaps saved at least one customer from going elsewhere. That she/he/it was not is impossible to reconcile and illustrates how incredibly stupid the pencil necked bean counters at this horrific organization is or are. I remember walking into a massage parlor in Baton Rouge, back in 1988, and discerning a poster whose message has stuck with me, (much like my Adidas Superstar gym shoes did to the floor of said parlor into which I walked that day) ever since. The message read as follows: "It takes three years to cultivate a new customer and minutes to lose him" By the way, I apologize if the above quotation offends those readers who are currently "hims" but are contemplating becoming "hers", "undefineds" or "none of the above". Back in 1984, before J.B. Pritzker was the girth of the tent in which I resided while in Subic Bay P.I. and thought that abortion was groovy, "he" generally was used to describe/connote "humanity". Clearly this moniker is now outdated, much like this pathetically horrific business model that Xfinity uses and from which it will likely never recover. I cannot imagine why I stayed with this organization as long as I did but am certainly glad that I am now a former customer. You'll be too by migrating anywhere else. read more

The worst service and they don't adhere to the appt time you schedule in the chat and give you something else. If it wasn't the only provider in my area, I would not be a customer. read more

first, contacting Xfinity is horrible, phone tree yikes, agents don' speak the best English. I have been in contact with them for months regarding WiFi service which cuts out often daily! technicians have come out! service goes out again, in and out dail, sitting next to the modem it goes out? appointment tomorrow again! worst service, it's in my place, friends who have Xfinity I have no trouble with their internet! please let tomorrow finally be the last service call or it will be the end for Xfinit for me! read more

Xfinity is almost always losing service in my area. It's extremely annoying. And when they say it's going to be repaired, count on it being HOURS after. In one of my rooms, it goes out and you can't get the show back without going all the way to the home screen. Ridiculous! read more

My internet line was ripped down by a shipping company that drover their truck through it. I called to have Xfinity fix it on a Saturday and they said they would send someone Sunday. They never showed. I called back on Monday morning and they assured me it would be fixed that day. They never showed and when I called back they said it would be Tuesday. I explained that it was blocking my drive by hanging about 4 feet off the ground and I had to drive through my yard to leave. Each time I called I got a different answer and reasoning not to mention it's an absolute nightmare trying to talk to an actual person. read more

They scammed me. Xfinity charges up to 10 x more than their competitor, T-Mobile, has constant power outages, charges fees for every little thing such as canceling their service (another thing T-Mobile does not do), and has terrible customer service. I called Xfinity to cancel my contract as I was moving out of Chicago and the customer service rep told me he had canceled my membership. Yet Xfinity continued to charge me $100 a month and swore they had no recollection of our conversation to cancel their service. I explained the situation to my credit card company, which placed a stop payment on Comcast, and Comcast sent debt collectors after me. Super shady business practices. Take your business elsewhere. read more

Absolutely thieves! They said they notified folks of yet, ANOTHER price increase for 2025 from the crooks at Comcast Infinity. This is false! The economy is bad enough and families struggling and so what did they do? They increased your bill by $6 this year! Absolutely disgusting. I'm sure they didn't give out raises but pocketed it for the executives to have another meeting about their pay increases. This company doesn't do anything to help or set an example of good business sense except take take take from everyone. You should be ashamed of yourself. The worst all around company in the US today. read more

I called Xfinity on October 8th requesting to change my name on the bill and the agent on the other line offered me an iPhone SE93rd gen) with a new number with unlimited calling text and 1 gig data + brand new Apple watch SE with unlimited data on top of my internet and home security, all for $297. A month later, I received a separate bill for the phone and watch. When I called customer service, I was told that the mobile account was separate from the rest. I tried to return the gadgets but I was told that the 14-day return period had passed already although I feel like I was cheated on this transaction because the agent did not make the changes or note it in my account. If only At&T fiber were available in my area, I would instantly switch. read more

Poor service with many internet connection interruptions. Unable to reach out to a life representative.

Horrid - rarely get an internet signal in my city, and as we all know, customer service is the biggest cost-cutting joke - I feel sorry for their employees when I call... Unionize!!!! https://unifycomcast.com/ read more

Price jumps form $35 to $61. Spent long time trying to get live help, constantly offered "on-line help". I just had to insist on "live support" 10-15 times Very poor connection with operator - hardly could hear. read more

Switched from Xfinity to AT&T Xfinity owes me a refund check. Its been over a month now and no check. Terrible customer service. Pick another provider. read more

just got my new cable box. Xfinity needs to take back to drawing board. +remote lights up when you pick up. -the most important button, POWER, DOES not. -The face of the box: my old box displayed the time in numbers I could read across room with no glasses. New box has MINI clock numbers that are almost unreadable. -OLD box displayed channel I was watching next to clock. I knew if tv was on ch. 7 or 338 simply by looking at cable box. Now I have to use remote to see what channel is being watched, and probably accidentally turn away from it. I use remote to go to ch 7, hit button, and end up at 187. Why? it is ABC, but WHY. and WHY can't cable box show Ch 7 or even 187? Very , VERY, disappointed with NEW box and its operation. Can I have OLD box back, even though it means no Xfinity on Demand? read more

The technician came on time but then told me he couldn't install my internet service because there were trucks blocking the alley. I went outside and there were no trucks. I was home for three more hours. No trucks. Guy was just rather overweight and didn't want to work. I in turn took a half a day off of work and i like to work. read more

Very terrible experience with Xfinity. Currently looking for more sites to leave a negative review of this terrible service. For the past two weeks they have been doing, "Scheduled Maintenance" on our internet service. These schedules are not announced to anyone via any social media platform or just simple call, email, or mail. The service goes down randomly while I'm at work. As I write this I have an important job interview for a better position and having service interruptions like this without warning is just unacceptable, especially if they are being called "Scheduled Maintenances." I wish I were with Google Fiber. Never had an issue with the 4 years I had them until I moved to an area that only carries Xfinity. Will constantly be checking for opportunities that they may be in the area. read more

HORRIBLE SERVICE I got a phone that came with a discount on our wifi bill, i ended up canceling the phone and sent it back within the 14 day period. They recieved the phone and signed off on it. This was 4 months ago, I am still being charged!!! I have to call and be transferred 3 different times so they can reimburse me and empty the funds. They constantly tell me "it will never happen again" yet ive been charged every month since, this is the 4th time I've been charged!! We've had our entire xfinity account cancelled and are no longer customers with them, this issue still goes on. Save your precious time and money DO NOT SIGN UP WITH XFINITY!! read more

constantly tells you one thing and does another, charging me double what my contract is now 2 months in a row literally just signed for 50 a month and have been charged 99.37 2 months in a row. Terrible company with bum employees. read more

My internet service goes out almost daily . My cable service freezes a lot. I would like them to pay me to use their product.

Service is ridiculous. You cannot talk to anybody in the chat room. I was passed four times to a new person to try to fix my billing that has been changed each month that I have service. in the chat room, each agent said they would help me and then I would get a notification that I was passed onto another agent who said the same thing and then just kept passing me on to the fourth agent. I finally disconnected because I spent over half an hour of my own time to try to correct my billing. My service was supposed to be $50. It's gone up to 100 and nobody will respond to my phone calls or chats. Basically, Xfinity is stealing money from me. read more

Xfinity - Internet Service Providers Near Me - Chicago, Illinois

Only giving one star because zero is not an option. Xfinity/ Comcast is absolutely the worst customer service organization in the history of commerce. Endless phone trees, customer service agents who can barely speak English, byzantine rules and regulations regarding service and cancellation fees are all staples of this organization of losers and misfits. If you have any choice at all do not do business with this "company". Ever. I was lucky enough to have moved away to an area where they do not provide service. When I called them to terminate they told me I would be charged an early termination fee. I pushed back because they (luckily) did not provide service at my new address and they agreed to waive the fee. That's when the fun started... Two days later our account was debited $50.00. When I tried to get someone from Xfinity/ Comcast on the phone their automate service asked me to provide my account number or phone number. Neither was recognized (presumably because I had terminated service). I called back under the guise of starting new service just to be able to speak with someone live. When I finally got to speak to someone live I was told I would have to be transferred to a different department. After eight minutes on hold I was finally connected with a live person. After ten minutes of back and forth he finally agreed to refund the $50. One week later... It still had not been credited to my account so I started the whole call process again. My phone/ acct. # was not recognized. I called back as a new customer again but their automated system must have flagged my number so it dumped me right back into their phone tree. Fabulous.! After trying a few different strategies to get someone live, I somehow was offered live chat. I accepted. Only it wasn't "live". It was their stupid robotic chat that was unable to solve my issue. It asked if I would like to have someone call me. Finally we're getting somewhere. Or so I thought... After about twenty minutes I get a call from Xfinity/ Comcast. Again, their stupid robot was in control and asked me if I was ready to speak to someone. Yes! Yes! A thousand times Yes! I would love to talk with someone! All I had to do was press one on my phone to connect the call. I pressed one and... nothing. I pressed again and nothing. I pressed again and again and again and the robot finally disconnected the call. Beautiful! The robot called me back and asked me to press one to speak with someone. So I pressed one and... nothing. Pressed again and again and again and again. Please God not this again... buy still, the robot disconnected the call. The robot called back a third time and we went through the same song and dance again. Ad a fourth time. And a fifth time. Finally... I just gave up. Couldn't deal with this anymore. Xfinity/ Comcast, you win. You can keep your lousy $50. It's worth it not to have to deal with you morons for one more minute. If I ever have the misfortune of moving to one of your monopolistic territory again I'll just do without internet. Good riddance! read more

very unprofessional services by Xfinity customer services. They changed my monthly billing to almost double without an intimation. calls to service center takes you in an infinite loop where you are bounced from one agent to another and are made to start from the beginning every time. No agent gives you a clear contract over email, it's smoke and mirrors. read more

Been with Comcast for many years. Seems as their service is getting worse instead of better especially "On demand". I do not know what has changed but now they have some third party apps that are NOTHING but pain in the a.., very few seem to work and most don't. I am paying $200 a month for what? Maybe, just maybe it will be time to look for something better. read more

If you get Xfinity please please please keep your receipts of all your payments you've made. It is very important for you to keep them because if you are talking to an agent through the app, they will do their best to scam you out of money. They will make up anything to make it seem like you are in the wrong or don't know what you are talking about, but if you have those receipt and prove them wrong, they will fix the problem for you. read more