Everything about this company is bad. Product bad, service bad, customer relations bad. Do yourself…read morea favor and sign on with any other wireless cellular company, but stay away from AT&T. I keep getting billed even though my account was zeroed out almost 4 months ago. I've been into their store twice to rectify this issue, I have made countless call most of the time I talk to no one. They gave me two numbers to call for billing, one was 611, when the phone answered, it was T-Mobile! When I asked, " when did you merge with AT&T?", they said that they had no idea that they did. And promptly told me they can only speak to T-Mobile products and T-Mobile billing. So I tried the next number. 1-800-301-0050 which was supposedly the direct line to AT&T billing department, when the phone was answered this time it was "Liberty Wireless", they had no explanation why AT&T would give me a number that was to a different wireless company and they didn't have any AT&T phone numbers that would get me in touch with AT&T. I have not been signed up with AT&T for almost 4 months and that is how long I've been dealing with them erroneously sending bills to me, which at this point equates to harassment.

This sounds like the exact same problem as the AT&T store in Oak Harbor. I was/am going to come…read morehere instead of Oak Harbor because the manager there is a complete jerk, maybe they are related. I guess I am going to have to find someway to complain to "corporate", but not confident it will do any good.

Great cell phone service and a great price for unlimited data! Went to Europe recently and got…read moretexting and data free!

Service was terrible. Since purchasing new phones in September, I have returned to the store 5…read moretimes to straighten out issues with billing. I was told repeatedly we did not need to return our old phones. Every time I received something via email from TMobile about returning the phones, I returned to the store to verify I didn't really need to send them back. After our bill went to $251 because our promotion was denied and on the 4th trip to the store, they said bring the phones back. Luckily, we still had them due to no trust in what the store said. On the 5th trip to return the phones, they said they were unable to enter the numbers, tossed us a couple boxes and said to call Customer Care for a return label. BTW - Customer Care was fabulous. Find another TMobile store as this one is awful to deal with. Wish I could have zero or negative stars!

I would not use this company if someone paid me. It's a pretty long story and right now I'm so…read moremad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong.

I went in there between 4:00 PM & 5:00 PM on 3/30/26. When I first walked in, there was a guy…read morewalking out who was visibly upset, then he said something loudly to the manager before he left. I just went in there to simply buy a pair of airPods Pro 3. There's no such thing as simply purchasing something in this store. You have to wait for the customers being helped to sign contracts, give personal information, etc... That was a little annoying. After a few minutes of standing there waiting with another customer, the manager said directly, "I'm going to have you guys sit over there while I work with this client." He didn't ask politely if we could please sit over there and wait until someone was available. He TOLD us he was going to "have us sit down". I promptly walked out. He won't be "having me" do anything. He especially won't be having my business. Someone should "have him" choose his words more carefully. How does someone who talks like that to customers get into management? Is the workforce really that bad? I found the EarPods for sale on Amazon. Glad he was a jerk, he saved me some money.

Highest recommendation to go to for your electronic issues. Professional, great communication,…read morefriendly and knowledgeable...

Very professional the service was great highly recommended to go to the business and try it out if…read moresomething wrong with your phone omg smartphone solution is the right place for you to go.i just love it.

Update on the iPad Pro Bad Apple failed to repair after replacing the screen leaving dead spots…read more The front camera looks as if it has 1/4" of Vaseline on it. Very fuzzy. So all in all, I gave them a very nice iPad with a bad port and now I have a working port but a bad camera and a bad screen.

I thought I needed about $300 of work and replacement parts to restore my iPhone to full operation…read more Three minutes and $20 solved the problem. This guy is amazing!

Kind, patient and professional assistance from Jerry and Tate. Questions answered, no "hard sells"…read moreso we are now T-Mobile customers with 2 new phones and a third line. Contemplating change to their wifi as well.

The manager Jerry helped me. First he quoted a plan with trade in and it turned out the plan and…read moretrade in price wouldn't work together. So I settled for another plan with fewer perks(same price) to get the phone trade in deal. When I got home and looked at the PDF that was sent to me, there was an added $19.00 monthly fee for protection that I didn't ask for. Had to go back in and get that removed. Then when I saw my first bill, the trade in credit was almost $10 less than what Jerry told me it would be. I went back in and was told I'd get the difference in a one time bill credit sometime in the future maybe 2-3 bill cycles. When I ask why I wasn't told this up front, Jerry became m agitated. He never apologized...he said "the system " did it, so took no personal accountability. His last words to me were that if I wasn't happy I should just go back to Verizon. Won't go to that store again. Bait and switch tactics and poor customer service skills.

I am writing this review a little late, so things may have changed at the store, but here goes:…read moreA friend of mine lands in the hospital in Burlington. Serious, serious situation. Audio books are all he can do to help distract. I go to T-mobile to find a wired phone to headphones adapter for him. They don't have it but they say to try Best Buy down the street. (Cool on you, T-Mobile). I go to Best Buy. Cashier says she sees 3 on inventory, takes me to shelf=nothing. She calls manager. He shows up. I tell him story of what I need and why, and WHOA.... They start digging. Manager on computer, cashier in the under-counter storage areas. Cashier empties the storages=no luck. Manager finds that the adapters are discontinued but he thinks they never left the store. The next thing I know they have dragged out this big cardboard box and both of them are digging through it item by item. And from somewhere in that box they find 3 phone-to-wired headphone adapters. I bought all 3. Now there were many times that they could have given up and I would have understood and held no grudge at all, but they didn't. I was stressed out at the time so I didn't get names like I should have, but they were amazing and it meant so much to my friend. You two have my thanks. I will say that when it was time for the purchase of a large order of PCs for a local business, they followed my recommendation and bought them from Best Buy in Burlington.

Didn't let me know they couldn't uphold my iPhone repair appointment and I drove 45 minutes to get…read moreit done when the man told me he's injured he was a complete jerk about it and didn't want to hear when I tried to tell him I received no calls or messages and he could have just canceled it on his end.