When our cameras went out they could not help get us back on line for a few weeks as this was their busy time:). They were sure willing to come out when wanted to pay them to install the system the next day. They told us we could have access to our camera remotely (using our smart phone) but when that system also quite working they charged us about $100 to get us reconnected. Now 2 weeks later the remote is not working again. Upon installation it took the technician just a few minutes to set up the remote access and he said it was part of our package. When he came out to fix our cameras that were not working he said he could fix the remote access as well BUT never mentioned that it would cost the $100. Called the office a couple times for help in getting our camera's up and running, the remote access not working and about our bill being sent to the wrong address. The three times I call the office staff she was very short and nasty. read more