Antonio Trujillo provided a great experience for our exterior drainage diagnosis from start to finish. Scheduling with CPI was prompt and easy. Follow-up via texts, including a photo and information about the technician, Antonio, let us know who was coming and when. Antonio was on time, very pleasant, and clearly communicated the process and what to expect to view and clear our storm drainage pipes. While building design precluded the ability to see the rather complicated drainage path in full, we were confident in the service and will turn to Antonio and CPI for future plumbing and HVAC needs. read more

would not give any price information over the phone. Technician arrived for appointment. We explained the two plumbing issues. They quoted $1600!! When we said no, he said he would go call the manager so he went out to his truck. Came back in and said $941. This has got to be some type of a scam or fraud. I got the job done by another local plumbing company for $300, they did a great job. read more

Manuel Vela did an excellent job and explained everything well. Very helpful and highly recommend him to everyone with regards to the HVAC. -Sue read more

Cheyne & Wes were awesome to work with!! Loved the constant contact - texts when they were on their way & kept us updated along the way. Wonderful communication - explained everything in detail & in a way I could understand, they were right on time for our appointment, great attention to detail, efficient & professional and really respectful of our home & our time. Would 100% call on your company again and will recommend you to my friends and family. Thank you again for everything - read more

SHAME ON YOU CPI! On May 5th CPI came out to install a water pressure valve and in the process the technician stepped on our diesel tank in our unfinished basement, broke off a valve and proceeded to spill over 100 gallons of diesel into the ground. The technician then routed the diesel into our septic tank. This destroyed the leach lines and caused damage to our tank and left hundreds of gallons of fuel in our basement destroying thousands of dollars of personal property that was stored there. We were not allowed in the lower floor of our house and they ran fans for weeks. They sent out a cleaning company who put layers and layers of chemicals over the diesel filled dirt, after 2 months of still heavy diesel smell and now chemical smell and exposure they have completely ghosted us. We have had to pay for our repair of the septic tank and personal belongings. They refuse to return our calls, give us the information of their insurance company or reimburse us for the damage despite written email communications about checks being cut. On top of this I had a newborn baby born one day after all of this occurred and elderly grandparents who have a direct vent in their living space from the basement which was never covered or secured who have suffered in health and have documented breathing issues as a result. We are at the point where we have to hire a lawyer because they refuse to acknowledge our presence or the damage that they directly caused. We have called all of the branches, their manager Brannigan refuses to speak to us, their CEO and complaints department refuse to return our calls. Please do not support this company, they do not deserve your business with these type of practices. Our family has been living in a nightmare since May and are being left completely helpless and financially drained because of them. SHAME ON YOU CPI. read more

i am in the process of having some projects done with CPI. i was able to make an appointment quickly and they sent Luis, who was professional and competent, to assess the work. CPI is working with us to reroute some kitchen plumbing and finish some bathroom remodeling. they work with other area contractors for the non-plumbing aspects of the job. Would recommen. read more

Trevor replaced my old cheap toilet with a new great brand. He was professional, efficient and, I couldn't be happier with his entire installation from Hello to Thanx- Less than an hour and a half. Kudos to CPI for hiring this terrific young man. What as asset you have in him! C. Wilstein Stanwood read more

I had a clogged kitchen drain in a lower duplex unit. CPI responded to my request for assistance after I was unable to find any other plumbing company available within a reasonable time frame. They did an excellent job but prices were ridiculous! $800 to snake drain, $1000 to hydro jet it. Took one hour start to finish. As a business owner I am happy to pay a premium to get a job done well and within an acceptable time frame but this was over the top. read more

Justin came to help us with our leak at our faucet connection. After it leaked we had to turn off the water. He knew we were eager for a fix as soon as he could get here. He was very polite and efficient getting all the issues remedied. He also answered our questions about other fixtures we may need help with in the future. He avoided tracking in dirt from outside by wearing booties and left a clean work area. read more

I believe his name is AJ not sure. But he was really thorough and he went through everything and showed me everything when he was done very nice young man. I would love to have him come back next time. read more

CPI Mount Vernon office. I used CPI out of Mount Vernon for what I was told was a "simple 10-hour electrical panel replacement". This turned into a 13-day saga resulting in my appliances being wired to 220 blowing up my fridge, my stove, and an eventual near house fire when my Crock-Pot melted 10 minutes after being plugged in. Fortunately I was home otherwise it could have been a six person fatality fire. The "fix" on Dec 24th (see pic with 2 live wires hanging out without a breaker but being charged) was just as bad- CPI left us with a new unsafe condition from Dec 24- Dec 31st. The CPI general manager Steve did not seem to want to comprehend the peril CPI put, then left, my family in. As a retired firefighter who has been on fatal electrical fires Steve's responses were devoid of any concern for the dangers they put my family in. They tried to claim that giving us money for the appliances they blew up was part of a refund for the panel itself. Bait and switch nonsense. I would not use CPI due to workmanship and management's incredibly lackluster response to the incredible safety issues CPI put us through for this "simple 10 hour panel replacement". Additionally, now they're trying to rewrite the story as if they offered us a full refund by somehow double dipping and using the money for the appliances they blew up as part of the cost of panel replacement. Don't trust them. read more

Jayson was very helpful today he explained to me what he was doing with the furnace and the problems he found I appreciated that unfortunately the furnace had too much damage and it's too old it looks like I will have to get a new one but at least now I know what I'm up against thank you for your help today Jason is a good man read more

had tankless water heater cleaned--friendly fast service--Very rapid response to my call. THANKS!

Cpi has done it again! Thank you Brandon Armistead who changed out our garbage disposal. I can't think of a thing that CPi doesn't do to be helpful to their customer... from making a convenient appointment, to texting when Brandon was on his way WITH his picture so we would know he was actually our tech. He was professional, efficient, solved a 'problem' quickly, cleaned up after himself, was always careful to wear booties in our home (OK we live with dogs but was very nice of him!) and was on his way after testing to make sure everything worked! We are VERY pleased...Thank you!! Glenda and Ron too read more

terrible service, called cpi for a hose bib replacement and had an odor from foundation vents. had a sewage pipe leak that was discovered by the plumber in a 10x10 area in crawl space. he chose not to replace my leaking hose bib because of that leak. he stated he didn't want to lay in sewage so my wife paid $150 service fee for nothing. I crawled under my house when I got home and went all the way to my hose bib no sewage. the next day I had another company come out who replaced my hose bib and replaced my broken sewage pipe prior to the cleanup process. Don't Use CPI Plumbing!!!! read more