I was on the hunt for a Christmas gift for my husband. Riley helped me and was fantastic! I ended…read moreup leaving with two new iPhones! He was patient and made sure that mine was set up and everything transferred, while at the same time played a game on his iPad with my son. Thanks Riley!

the employees including managers are bad for the business of Verison Wireles. they intentionally…read moremess up your phone orders, say you have to pay for them to hold on to your order. they try to make you pay interest on top of the order price instead of paying in full. its like they don't understand how businesses operate and how to perform customer service. bussin use to get secret shoppers for auditing business experience and customer service. purposely frustrating customer to get them angry to so they can attempt to trespass customers is beyond disrespect to the business and tarnishing to the companies reputation of customer service. If they where real sales representative they would not play disrespect games with loyal customers which you see annually because of the phone manufacturers not the carriers plan. most customers don't even know that have changed and improved at the same price until they purchase a new phone products. Version could literally replace their sales reps with kiosk's to improve services and trustworthy employees so that money theft / conning customers out of money for non business approved procedures.

Everything about this company is bad. Product bad, service bad, customer relations bad. Do yourself…read morea favor and sign on with any other wireless cellular company, but stay away from AT&T. I keep getting billed even though my account was zeroed out almost 4 months ago. I've been into their store twice to rectify this issue, I have made countless call most of the time I talk to no one. They gave me two numbers to call for billing, one was 611, when the phone answered, it was T-Mobile! When I asked, " when did you merge with AT&T?", they said that they had no idea that they did. And promptly told me they can only speak to T-Mobile products and T-Mobile billing. So I tried the next number. 1-800-301-0050 which was supposedly the direct line to AT&T billing department, when the phone was answered this time it was "Liberty Wireless", they had no explanation why AT&T would give me a number that was to a different wireless company and they didn't have any AT&T phone numbers that would get me in touch with AT&T. I have not been signed up with AT&T for almost 4 months and that is how long I've been dealing with them erroneously sending bills to me, which at this point equates to harassment.

This sounds like the exact same problem as the AT&T store in Oak Harbor. I was/am going to come…read morehere instead of Oak Harbor because the manager there is a complete jerk, maybe they are related. I guess I am going to have to find someway to complain to "corporate", but not confident it will do any good.

I had a problem with some weird screen when I powered up my phone. I couldn't get it to do…read moreanything. Julian ,the agent helping me turned the phone off and fixed my problem. He was courteous quick and didn't make me feel stupid after such a seemingly simple thing I couldn't do. Thanks Julian.

I was billed for services I dont have anymore and then could not get reimbursed for ALL the…read moreovercharges

Service was terrible. Since purchasing new phones in September, I have returned to the store 5…read moretimes to straighten out issues with billing. I was told repeatedly we did not need to return our old phones. Every time I received something via email from TMobile about returning the phones, I returned to the store to verify I didn't really need to send them back. After our bill went to $251 because our promotion was denied and on the 4th trip to the store, they said bring the phones back. Luckily, we still had them due to no trust in what the store said. On the 5th trip to return the phones, they said they were unable to enter the numbers, tossed us a couple boxes and said to call Customer Care for a return label. BTW - Customer Care was fabulous. Find another TMobile store as this one is awful to deal with. Wish I could have zero or negative stars!

Service here was terrible. I waited very patiently for 1.5 hours to be seen and when the associate…read more(who just arrived) called me over he was very rude. Upon telling him my request he immediately told me they cannot help me and I must call T mobile for help. I asked if there was any way he can call and assist me and he firmly said no and was not willing to help. I said thanks and went on my way. I called T mobile the next day and they told they cannot help me on the phone and that associate should have inquired further to my needs and helped me. Well, I live 30 min from the T mobile office so this is a big inconvenience for me. I don't want to deal with that rude associate again so I will now have to drive further to another store for assistance. I am so very disappointed in this store. That associate needs to either find a job where he is happy or be a little more willing to help people out. Boo T mobile.

New service thanks to impatient son..Thank goodness for this particular T-Mobile Store. Why?…read more Well. I had to get a new phone. Apparently my previous device started acting wonky battery-wise once I got on the plane. Anyways, this was the closest T-Mobile Store. I admit I had reservations. The whole out of town thing, y'know I was sure I'd have "easy prey" or "new meat" written large on my forehead and easily be taken advantage of. My fears were, thankfully, totally unjustified. First contact was with Mr. Derrion. Personable, knowledgeable, customer service oriented AND he just happened to be the store manager. SCORE! He listened carefully to my dilemma, assessed my old phone and walked me through a few options. Painlessly. I was then handed off to Ms. Chloe. She was personable, knowledgeable, diligent, and industrious. All in all a very impressive experience for an out of towner. Definitely would suggest if you need a T-Mobile Store, choose this one.

I would not use this company if someone paid me. It's a pretty long story and right now I'm so…read moremad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong.

Highest recommendation to go to for your electronic issues. Professional, great communication,…read morefriendly and knowledgeable...

Very professional the service was great highly recommended to go to the business and try it out if…read moresomething wrong with your phone omg smartphone solution is the right place for you to go.i just love it.

My son gave me his iPhone 15 pro because he dropped the phone and the screen broke. Bad apple was…read moreable to replace the screen and then transfer the data from my iPhone 11 to the iPhone 15 Pro . They cleared my iPhone 11 so I could sell it. Luci was awesome as were the other employees we interacted with when dropping off and picking up. Communication was excellent through out the process. When I picked up the phone, the screen protector they added was so professional it looked like the actual screen. I checked other companies online and I feel I had excellent results for a reasonable price. Thank you and I would recommend Bad Apple Repair service based on my experience.

i had issues with my iPhone which even the main apple stores could not solve however Bad Apple were…read moreable to fix it in less than 20 minutes. I was really so happy and impressed. The agent who fixed it was also so respectful and kind. Thank you so much Sir, and the entire Bad Apple staff. For me it's five Stars

Jerry was very helpful and knowledge. I was immediately…read moregreeted with a smile and asked what they could do for me. This is a great team! Jerry really was friendly You can tell he loves his jobs. I was very happy with the service and my products.

Horrible representative here, the way how one of the workers here just treats, clients is terrible…read morethey act like we can make our own accounts through T-Mobile and just make them fraudulently. Had to go here and get my account unlocked because T-Mobile company failed to do their job so I had to go in Store. Then in store he proceeds to make a remark that he doesn't even wanna touch this account which is odd because why you're gonna work somewhere you don't really wanna be at. Thankfully the other workers got it fixed an unlocked for me

I am writing this review a little late, so things may have changed at the store, but here goes:…read moreA friend of mine lands in the hospital in Burlington. Serious, serious situation. Audio books are all he can do to help distract. I go to T-mobile to find a wired phone to headphones adapter for him. They don't have it but they say to try Best Buy down the street. (Cool on you, T-Mobile). I go to Best Buy. Cashier says she sees 3 on inventory, takes me to shelf=nothing. She calls manager. He shows up. I tell him story of what I need and why, and WHOA.... They start digging. Manager on computer, cashier in the under-counter storage areas. Cashier empties the storages=no luck. Manager finds that the adapters are discontinued but he thinks they never left the store. The next thing I know they have dragged out this big cardboard box and both of them are digging through it item by item. And from somewhere in that box they find 3 phone-to-wired headphone adapters. I bought all 3. Now there were many times that they could have given up and I would have understood and held no grudge at all, but they didn't. I was stressed out at the time so I didn't get names like I should have, but they were amazing and it meant so much to my friend. You two have my thanks. I will say that when it was time for the purchase of a large order of PCs for a local business, they followed my recommendation and bought them from Best Buy in Burlington.

Didn't let me know they couldn't uphold my iPhone repair appointment and I drove 45 minutes to get…read moreit done when the man told me he's injured he was a complete jerk about it and didn't want to hear when I tried to tell him I received no calls or messages and he could have just canceled it on his end.