New service thanks to impatient son..Thank goodness for this particular T-Mobile Store. Why? Well. I had to get a new phone. Apparently my previous device started acting wonky battery-wise once I got on the plane. Anyways, this was the closest T-Mobile Store. I admit I had reservations. The whole out of town thing, y'know I was sure I'd have "easy prey" or "new meat" written large on my forehead and easily be taken advantage of. My fears were, thankfully, totally unjustified. First contact was with Mr. Derrion. Personable, knowledgeable, customer service oriented AND he just happened to be the store manager. SCORE! He listened carefully to my dilemma, assessed my old phone and walked me through a few options. Painlessly. I was then handed off to Ms. Chloe. She was personable, knowledgeable, diligent, and industrious. All in all a very impressive experience for an out of towner. Definitely would suggest if you need a T-Mobile Store, choose this one. read more

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I would not use this company if someone paid me. It's a pretty long story and right now I'm so mad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong. read more

I went in there between 4:00 PM & 5:00 PM on 3/30/26. When I first walked in, there was a guy walking out who was visibly upset, then he said something loudly to the manager before he left. I just went in there to simply buy a pair of airPods Pro 3. There's no such thing as simply purchasing something in this store. You have to wait for the customers being helped to sign contracts, give personal information, etc... That was a little annoying. After a few minutes of standing there waiting with another customer, the manager said directly, "I'm going to have you guys sit over there while I work with this client." He didn't ask politely if we could please sit over there and wait until someone was available. He TOLD us he was going to "have us sit down". I promptly walked out. He won't be "having me" do anything. He especially won't be having my business. Someone should "have him" choose his words more carefully. How does someone who talks like that to customers get into management? Is the workforce really that bad? I found the EarPods for sale on Amazon. Glad he was a jerk, he saved me some money. read more

Amazing staff! Answered all of my questions and gave me exactly what I was looking for and more! Darrion was especially helpful in making the process fun and easy. Will definitely refer my friends and family and be back again for the next time around. read more

The worst service, and the worst customer service, and the worst experience going into their stores, You go in their stories and stand around for hours while they chitchat and talk , The service is hit and miss , But the Beatles will keep rolling in , Will never have anything to do with T-Mobile ever again ! read more

Consistently awful service. Tried twice to return my internet tower there as instructed by customer service. Both times they would not take it...said their regional manager told them they could no longer take those returns. So, today I returned it no questions asked at the bellingham store with a super polite person helping me. Also some sales person there convinced my husband that his 4g phone would no longer work after December and he really needed to replace his phone. ‍ Do yourself a favor a d pick another store. read more

Absolutely the worst ever. Got their internet service in my area. It was fine for a month, then would drop out completely 4 to 5 times per day. I cancelled the service, was told to return the modem and hotspot to the local store. The store told me I had to ship it to another location. I packaged everything up, shipped it back and they promptly lost the hotspot. They also did not cancel the line associated to the Hotspot. Now they want me to pay for the hotspot because 1 - they lost it and 2 - since they didn't cancel the hotspot line, it's now past the buyers' remorse period. All told, I've spent 10 hours on hold between their people over seas and in Bellingham. If I could give zero stars I would. At this point, with the aggravation I've had with this, I wouldn't use a T-Mobile device to call 911 if my house was burning. Stay away from this company. read more

Please be careful going to this store. I just went to buy 3 iPhones and was lied to about not being able to trade in our phones. Told we did not qualify for a promo and then they were trying to force us into changing our rate plan to something $95 more. These people here are not honest. Just go to a different store. It's always something with this store read more

Let me start by saying that for every other cell phone carrier that I have had service with, I have been completely disappointed, and I think that I have tried all the major carriers. TMobile is different. I stopped in at this T-Mobile location to add another phone to my existing plan, my wife was dumping her old carrier and switching to TMobile. The salesperson that we worked with was great, he showed us all the options, from the cheapest phones to the most expensive phones, and presented the options so we could decide what was best for us. Not pushy at all. Excellent service. I strongly recommend this T-Mobile store if you want to get your next phone. read more

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I've been to this T-Mobile store several times over the years, and while I have plenty of complaints with the company, this store deserves a good rating. Ben is amazing and my favorite person at that store. He's good with phones, knows what he's doing software wise, and is pleasant to speak with. He almost makes the 45 minute drive to their store worth it. We've had a lot of problems with the phones we bought from T-Mobile (a Samsung MyTouch, if anyone's interested), but Ben has always managed to solve the issue for us. Whether he was replacing the phone or working his phone voodoo to magically fix a software problem, he never failed us ... and even gave us his private number to call in case his fix was only temporary. He's the best, and deserves to run that place someday! read more

T-Mobile Authorized Retailer - Hours - Mobile Phones Near Me - Burlington, Washington

The Manager is so sweet!! he helped me and my mom out so much. I love this place I would 10/10 recommend it to anyone who asks lots of questions there super friendly and easy to approach. read more

Worst store ever, we have been t-mobile customers for 15yrs and try to avoid this store as much as possible. They are always rude and act as if your interrupting their day. I decided to write a review this time because I was treated yet again rudely. Stay away if you can and if you have a bad experience say something this location needs to be under review for how they treat people. read more

Awful Customer Service. I will never set foot in that Store EVER. Rude incompetent ladies who do not have a clue what they are in there to do. Get some courtesy and etiquette classes if you are going to deal with customers. I deserve to be treated the same as any other customer. read more

Rude employees, and managers who literally lie through their teeth about products services and promotions. Extremely unprofessional and untrained about their services. Then when you call customer care even with all the reviews about T mobile lying to customers, they try and act as if your the one lying. The Burlington store seriously needs a total redo with all their employees there, people should feel welcome and appreciated for using T mobiles services, but instead feel as if your bothering them and wasting their time. The difference is they're paid to do a job they chose. read more

I had a phenomenal experience with Thomas. Went in with 'no sim card' and had a new one in minutes!

Can't stand t-mobile! Poor coverage area, dropped calls, slow data, crappy call quality when it does connect, incorrect billing, poor customer service... I got a piece of equipment from this store that was supposed to boost our signal at home. It didn't work. Tried to return it to the store but they wouldn't take it back. Said head office would send me a label for UPS. Never got the label....called multiple times over 3-months. Meanwhile they had to keep adjusting my bill because they kept trying to charge me for the equipment. I have called them 8+ times through this ordeal! Finally someone emailed me a sticker and I dropped the equipment at UPS....but also found out I could have returned the equipment to the store in the first place! Switching to AT&T! read more

If I could give a negative review I would! Do not go with T mobile, they rob you blind! Tried to switch from sprint and even they run your credit apparently they automatically open an account. Got charged 280 dollars for a line I never opened or used wtf. Disputed it and no one in upper management cares to call you back or do there job cause the call center is over seas. Once sprint goes to T mobile I will not be a new T mobile customer! read more

Went into the store to get a phone I had maintenance on replaced. Was told it would be a week to get that done but they could get me into a new phone without my bill going up. Month later - my bill doubled. Called the store several days in a row and they did nothing to help. Called T-Mobile directly and they said the store had to fix it. Sent email to store manager and finally a sales rep called back, not the manager. Sales rep said he will get everything fixed and nothing changed. Spent the next week on the phone with T-Mobile, 3 different departments, two managers, finally got my bill down closer to what it was. Monthly bill still going up but not double anymore. I will never go to this store again, I will never recommend a T-Mobile store. Only use T-Mobile online, if you use them at all. On a side note everyone was very pleasant and said we are sorry about 1000 times. Kind of like a mugging with a very nice criminal. read more

We needed a few phones that would work upriver and were guaranteed that the ones we purchased did have 4G at our location. We purchased a current promotion wherein we could have one phone "Free" and the iPhone SE "Half Price" at $200. I asked if they were really 1/2 price and free and that I didn't want to pay monthly for phones. Jose said "you'll just pay the $200 the LG is Free". Well, we paid $285. that day and had a remaining bill of $685. The date was 9/3/20 and we returned the phones on 9/6/20 expecting a full refund as they didn't work at all at our river house. We had to pay a restocking fee of 50 dollars and today on 9/21/20 we got an autopay bank notice that 193.53 is coming out of our bank for who knows what! Do not get scammed by this unscrupulous company. read more

My experience with T-mobile @ 1829 Marketplace Dr, Burlington, WA was not good at all. I paid my bill at the begining of the month, January 1st. They were trying to tell me that I still owed 100.09 dollars even though I paid them 29.17 for the phone itself and 76.00 for my unlimited plan. I even paid an additional 25.00 towards my phone itself. But whoever they had working there at that department didnt even put any of my payment down.... At ALL so I ended up getting in an argument with their manager and their workers and ended up leaving to another department... NOT A GOOD STORE AT ALL. If I could... No stars. read more

Simply tried to update a credit card number and it took well over an hour and still didn't happen. Bounced around from person to person no one could get through their own muk of non-sense. Truly crazy. read more

This store and company is GARBAGE! Their associates lied to me and my husband to get our business. Then when we found out, they wouldn't do anything or give us any kind of solution. They basically said sorry you were lied to, but there's nothing we can do. BUYERS BEWARE! read more

Rigo and Tom helped upgrade a phone. Both were super helpful, let us know about all of the promotions! They were a Great team. We left very satisfied! read more

T-Mobilehas been my cell carrier for the last several years and this store has been the reason I've kept loyal to the company over the last 2. Specifically, Ben has been the one who earned that loyalty. The man should be running that place, and he will end up going far in the world if he keeps up the amazing service he already knows how to provide. read more

Let me just start out by saying that if I could give zero stars I would be more than happy to. My husband and I came to T-Mobile so that we could switch from Verizon; however, we were mislead by an incompetent salesman named Gobi. Gobi told us that we could keep our Verizon phones and T-mobile would pay our end of contract fees from Verizon which ended up being a little over $1000. After several attempts to contact Gobi by going to the store, calling him, texting and emailing, he finally stated that, "there was nothing he could do." At this point, we were out over $1000 and were incredibly frustrated but we decided to give him one more chance to make things right before contacting T-mobile corporate. When we told him that we were going to do this, he said, "do you have written proof of what I said?" I replied, "yes" he then arrogantly said, "go ahead and file a complaint man" and then he hung up on me. I'm happy to say that after speaking to T-Mobile corporate, they are going to reimburse me for my money and hopefully fire this incompetent and unprofessional employee. I've never had such a terrible experience with a T-Mobile employee up until now. I'm happy to report that after speaking to T-Mobile corporate, they are going to finally reimburse the $1000 + I was promised and hopefully fire this incompetent salesman. I've never had such a terrible experience with a T-Mobile employee. I suggest that the store hire some employees that respect military service members and don't flat out lie to their customers. Moreover, I will definitely be following up by going to the store and speaking to the manager about this disrespectful employee that they are paying to destroy any hope of new or returning customers. read more

Update: Sorry to say we were left with some unresolved issues. They took our old phones and still haven't paid for them. Oh sure, they sent off a $500 voucher request and we got back $200 of it. We attempted contact with the manager and now we're not getting the courtesy of a return call. So to sum it up, we took in $1400 worth of phones and got back $200. That doesn't seem to fair but who knows maybe we just aren't liked for some reason. Go ahead take yours in and see what happens, it's your call no pun intended. Just be prepared to pull out a credit card to pay your previous phone company, you're gonna need it. Oh I didn't mention the promised no more than $150 phone bill which is actually $230, nice huh? read more

Went in with a new phone to have the contacts and other data switched over. Daisy was fabulous and had everything taken care of in minutes. She also reviewed my plan and didn't try to sell me on additional services or equipment. Every time I've been to this store I've had a good experience. read more

Simply out standing. I normally never have issues in this store. And the day I came in last showed why I come back. I wanted to get my husband a couple new things and a new phone for Father's day, from our family to him. To hide it from him I had to go the same time he had business in the town with the store. I explained this before coming in. The person I was talking to help set up a meeting with a sales girl named Talia. I was running a couple minutes late, and found her helping someone. While she was busy, it gave me time to look around. And find some things I was wondering about. When she got to me, which was in a very timely manner. (And still had the other customer thanking her and leaving with a smile.) She helped explain about the products. And which ones based on what I told her, would be best. She was never once pushy, or rude. Being in sales I don't like dealing with someone who pushes something on you in hopes you'll buy it. She never once seemed that way, she showed me things that I thought about and helped bounce ideas. Then offered to show me the items, and also showed what she liked. A couple things were such a great idea, that I added them to our purchase. She then helped me get some really great deal I didn't know about. Now the computer system was down when we were doing this, and it still wasn't up when we were done. Having to go to another appointment, she offered to hold everything for me. A couple hours later I had my husband and had to still pick up the gifts they were holding. There was a kid that helped us when looking for some things came over. Both helped me hide the gifts in my bag and coat, in hopes my husband wouldn't notice....let's just say it was VERY noticeable lol...we ended up pulling it off, and he was non the wiser. I had to go back a couple weeks later due to a defective Sim card. And the first thing she asked was how it went. She was very nice, professional, courteous, and sincere. With her help we were able to give my husband not only the phone of he's dreams. But a bunch of new gadgets to. I will definitely be going to her next time I have to do this! :) read more

Went in expecting the store to not be able to help me. I wanted to see if they would correct a mistake made by T-Mobile customer service. I had called customer service for help in the beginning of the month. Anyways, the store helped...again. Thanks. read more

poor service, no response to questions, transfer over to tm a disaster, no coverage in our area where we can physically see 2 cell towers within 300 yards distance? with no land line we depend on coverage and being able to make an "emergency call", if necessary. had to get in car and go 1 mille away to get 2 bars coverage and make a call. please stay with att; might be expensive but they are reliable! read more

This location has helped me several times with various issues both with my phone and account and have gotten me working and back on the road in a very reasonable amount of time. I can't speak of all their staff but everyone I have worked with has been knowledgeable, friendly and helpful. read more

We ordered a signal booster and received the wrong product in the mail. T-mobile customer service instructed us to take it to the store to return it. Once we got there the manager "Trina" told us that they couldn't take it because it would mess up their inventory. She finally ended up printing the shipping label that was emailed to her by customer service and then pushed the box towards us to drop of at UPS. We were shocked and asked why we should waste more of our time dealing with a mistake they made sending us the wrong product. The manager "Trina" then informed us that as the manager it's against store policy for them to ship it. We called T-Mobile right after we left and they told us that their is no such policy and that the store should have taken the product back and handled everything. The manager gave us attitude the whole time and refused to do her job and lied about company policy. This is was probably the worst customer service me and my girlfriend have ever received anywhere, so thanks "Trina" you earned this one star. read more

My wife and I switched over to tmobile 3 days ago. She decided to get a different phone today from her original choice. I took her phone in to the store for her to exchange it. Unbeknownst to me, the idiot employee does a factory reset on the old phone and then hands me the new one and says ok it's all ready to go. I said wait, we need to transfer all of my wife's contacts, music etc. from the old phone. Emplyoyee says well there is nothing on the phone. WHAT!? I said tell me you didn't just do a factory reset on that phone? They said No, you did. What the he*! Now I'm being called a liar? Why would I reset the phone without transferring the data first? Finally got the manager involved. Manager asks employee if they did a reset on the phone and stands right there in front of me and lies stating "no" it was given to me that way. You have got to be kidding me. Unfortunately the info that was on that phone is gone. Fortunately, much of the contents were saved to our home computer, but why would you just automatically wipe out someone's phone or tablet without checking first to make sure no data needs to be transferred off of it? I saw other employees transferring data between people's phones. IDIOT. If I could rate this place 0 stars I would. I won't be back. BEWARE of this place! read more