Honestly it could've just been a bad day bad timing, but the service was horrible. I sat there for about 20 mins and 1 person out of 5 spoke. Id rather be on the phone on hold for 20 mins if thats the case. Smh. read more

Xfinity - Tv screen in the store. - Internet Service Providers Near Me - Atlanta, Georgia

I started experiencing intermittent service on July 31st and called customer service. A technician came on August 2nd, replaced the modem, and said the issue was resolved. However, the problem continued. Xfinity reported outside maintenance on August 8th, and after calling again on August 23rd, another tech came on the 24th. More outside maintenance was scheduled for August 28th. Despite this, I had to call again on August 30th--and then my service was cut off on September 8th, 9th, and 10th for "non-payment," even though Xfinity confirmed the issue was an area-wide problem. Even though my service was intermittent for the entire month of August, they still required full payment. The issue is still ongoing, and I requested a manager callback for updates but never received one. Overall, the service has been unreliable, the communication poor, and customer support unhelpful in resolving what they acknowledged as a system issue. read more

My service has gone out 3 times in the last 4 months, requiring a technician to come out each time. In between those technician visits, the internet service has been intermittently slowing down, and outages have been experienced when no outage has been reported. The CUSTOMER SERVICE IS THE WORST I have experienced from any provider. After chatbots try to troubleshoot unsuccessfully, it takes HOURS to reach a live person to try and resolve my issue. Their customer service is the worst in history for me. read more

After I posted my complaint on their forums, I was told to contact them via direct message, likely because they did not want anyone to see our interaction. I was then told that it would be... you guessed it... another week before I would receive an EMAIL!!! When I went back to my original post, I realized that they had switched my post from public to PRIVATE! They do not want people to see their incompetence, so they just scrub the forums of anything that they dont want you to see. This is hands down the worst company that I have ever done business with. read more

See all

If I could give less than a 1 I would. They ore overpriced and for little real value. 125 channels and half or more are duplicates in HD. I was on hold for one hour and 42 minutes trying to speak with a supervisor when i could not understand the customer sevice workers accent. When I go tto someone who spoke well enough to be understood her kept trying to sell me other services when all i wanted was to lower my bill. Give me a break intelligent people know buying extra things doesn't lower the price it is always added into what you pay. Tey lied to my husband who does not read well due to dyslexia. He trusted that what they said was what was on the digital contract he clicked okay and lost 125 channels he thought he was gettin because that was what he was told. They are dishonest, manipulative and rude, greedy cable companies should be shut down. read more

The Xfinity service at 945 Battery Ave SE, Atlanta, GA 30339 was first class. The representative is highly professional with excellent customer service AND technical skills. The mobile service turn on was effortless. This performance was exceptional and highly commended. read more

If I could rate -10 I would rate that with our service. Absolutely terrible customer service and service in general! They have no problem charging you $300+ a month but can not provide any service you are being charged for! You make appointments for them to come out only for them to cancel on you. We have definitely not received the service we are paying for or requested!!! This is the worst company as far as cable and WiFi we have ever received!!! I can't even speak to an actual person! Beware any one thinking of getting their services!! read more

NOW Xfinity appears to be a scam. Offer came in mail for $30 monthy internet. Signed up, was promised in-person help if we couldn't connect the modem, which was free and arrived in three days. No luck with set up. Calls to the same number on the mailer got us to two customer service people who said no in-person help exists and, in fact, NOW is probably being phased out. They did credit us the cost of the first month that we paid for but have never come back for the modem. How does this company stay in business??? read more

I've been doing a great job of not having alcohol on weeknights and have cut way back on the weekends as well. However, after three hours on the phone of being Ripped Off by Xfinity/Comcast, again, I'm on the verge of drinking. I held almost an hour before being connected to customer "service" and being transerrred twice - just to upgrade my plan and give them money! The agent assured me the new plan included my existing service and equipment at the new rate with no interruptions. Fast forward to getting home and discovering the tv box in my kitchen was deactivated. I was. I'm exited to live chat where I was on with them for another two hours and 7 different agents that kept disconnecting me. No resolution, of course, even after one agent noted the one box was inadvertently left off the new plan and said they would have it reactivated in 3 mins. Four more agents later, and I give up. I will attempt to cancel my service entirely with them tomorrow. The last agent appeared to get the box re-added but then sent me a work order to activate it for $12 more dollars a month, and to top it off, they added the box three times for a total of $36 a month. You can't make this level of incompetence up, folks! My saga continues with Comcast and @xfinity with ongoing Comcast Horror Stories. We need AT&T fiber in Canton, pronto. I know they would have a huge conversion of new business from this monopoly that cares less about their customers. read more

After about 10 years of service, they let me down. It's the people that they hire, and the lack of training that they provide. They simply just let me down as a long-standing customer. When moving from state to state get everything in writing and document names. read more

Customer service is really horrible by customer service I mean the automated system no bad juju to Beth, who was just doing her job. She was very helpful even when I was just stressing and also no badmouth to the provider. It's just that they need better automated systems put in place for better assistance to talk with a real life person instead of a stupid robot and no bad juju to technology because I really depend on it haha real kiddos aside. I waited an hour the call hanged up and I had to call again four times . Overall Need better service. Thank you. read more

I never get the correct information from associates. They do not tell you the truth when it comes to billing. The managers don't even try to keep your service if you tell them you are going to cancel: Would run away from this service if you can read more

If I could do a negative star I would do that. I took the day off of work to meet them to install my service and they no showed on me then they acted like they didn't have any information about our appointment even though they emailed me a confirmation. They are completely incompetent and I will never use them again. read more

Since last Friday 11/22/24 ALL of our services have gone out for at least 2hrs or more 8 different times. All because of equipment malfunction that is well South of my location. STOP trying to fix it AND REPLACE it instead. For what I'm paying this should not be happening this often. I WFH and constantly have to use my Hotspot from Tmobile to be able to do my job. I wish I stayed with my previous Internet & Cable instead of paying for services I can't use. Can't wait to get rid of Xfinity. read more

poor customer service. never able to speak to anyone by voice. Too impersonal, too much automation. takes so long to achieve anything. the worst example of a communications company not being able to communicate. Tried to upsell me rather than fixing my issue. avoid like the plague. read more

Xfinity is the Worst Company,They Don't Care about Customers. My Husband &I Had Home Security Internet & Cable Tv. After paying for home Security they Stole it back, didn't compensate is not gave us a credit on our bill,So I Will Never Support Them Again!!! Period.When You Think U R Bigger Than God It's s Just Matter Of Time!! Believe Me!! read more

Disappointed that Xfinity chose to eliminate Bally SS (Braves) from the standard pkg. requiring Ultimate pkg. and $20 added. Store manager "Stacee" intervened to advise of 3-mo. Free trial for Ultimate which will get me through the rest of the regular season. I left less upset and appreciated her involvement. read more

So, xfinity and poor customer service strikes again. I researched online for the nearest location and their hours. Online the hours are 10:00 - 7:00. The actual hours are 11:00 - 7:00. Given that they sell INFORMATION services, how can they not be PROACTIVE enough to UPDATE WHAT IS ONLINE. GOODBYE XFINITY! It's been real. It has NOT BEEN FUN. It has been AWFUL!! read more

Xfinity - Their store hours, which do NOT match what is online. - Internet Service Providers Near Me - Atlanta, Georgia

The worst. Simply the worst. Good luck getting competent service from these clowns. NOT ONE tech is capable of doing even an adequate job. DO NOT USE. They've always been bad but now? The worst. read more

I only give them 1 star as 0 stars is not possible. This is, by far, the worst company in America. If they didn't have a monopoly on some service areas, they would never remain in business based on service provided, value for what they charge, and most assuredly, not for customer service. The most ratchet, ghetto company in America. Constant outages with NO way to speak to a human being. Do yourself a favor and obtain service from anyone else. What a sh!+ $how of a company!! read more

Always in and out! Quick, fast, and friendly service. I don't have much to say because they get me in and take care of my needs and send me on my way happy. read more

Xfinity is one of the worst companies to deal with the employees are very disrespectful I have been arguing with them since 2022 it started with my streaming services the technician would arriving at my home run a mobile check on the equipment all the lights will check green if it didn't the technician will change out the equipment on 10/05/24 the technician arrived at my home around 1:30 he run a mobile check on the equipment and all the lights check green and he showed me the speed that I was running on high speed the package that I have I am allowed to hook up eight different electronics to my internet because I have the highest speed but I only have two things hooked up my 75-in Samsung TV and my ring for security the technician left at 2:15 5:30 p.m. my speed was so slow I could barely change the channels with my Xfinity remote control I call Xfinity back and me and this woman argue for 30 minutes because I had the audacity to call back to complain about the speed had gotten so slow in spite of what the green chicks said when the technician was here after I insulted her doing the 30-minute call she finally made a decision to make me an appointment through the anger I realize what was happening to me and this is how dirty Xfinity is because all the arguments and the disrespect between me and their employees when a technician is in my home the speed is fast once the technician leaves they slow down my speed on my internet it's so much animosity between me and Xfinity this time they waited just 3 hours after the technician left to start the toxic drama all over again my daughter ask me why are you paying $182 a month to allow these people to disrespect you your not receiving any discounts free services through the government but xfinity's employees treat me as if I'm getting free services and I should be lucky to have some type of services in my home they will arrive at my home again on 10/0724 I really don't expect anything different if Xfinity doesn't stop their employees I will have to choose another cable company like AT&t or T-Mobile hopefully I won't have this same negative toxic relationship read more

Xfinity's customer service is seriously lacking. There isn't even a place on their website to write in a complaint. If you try to fix an issue you have to speak to a robot. I tried and tried to get a person and then they just put me off and never did call back. I've had two tickets for service needed for a line down in front of my drive way. They said we'll get back to you in 24-48 hours and it's been a week. Very frustrating. Xfinity you should have a place for your customers to email real people and staff your company so your customers can get help from real people. read more

We have had Xfinity mobile for several years and never had a problem. We added our son to our account in December 2023. He got a new phone and new phone number. We didn't have any problems until about 6 months ago. We have our account set up on auto pay so it is never late. Every month, 2 days after they are paid, our sons phone stops working. It always says there is an unpaid balance. Now if that was the case, none of our phones would work but it is just his phone. I have had to call them every month for about 6 months now and I am always on the phone at least an hour every time. All they could tell me is it has been suspended and then they spend at least an hour getting it fixed and then they assure me that it will not happen again but it does. Today, I talked to Alma who didn't know anything and refused to let me talk to a supervisor for over an hour. Finally, she got a supervisor on the phone named Joy. Joy looked at our account and told me that his phone number is associated with an old past due account. How can they give us a phone number that is in collections? This is unacceptable. She said she is going to get it fixed and call me back today. We will see about that. I don't know if it will happen or not but if it happens again, we will be taking our business to another company. I also told them that they need to give us a discount on our next bill because I have spent several hours on the phone with them to get this fixed. She said she will try. I will wait to see if that happens also. I always had good things to say about Xfinity mobile but these past 6 months has changed that. read more

Horrible service and customer service. 2 times problems with cable box. Both times told no problem found on their end. I even gave them the error codes on my screen. Still nothing. After many hours of dealing with "Technical Support" was told no problem on there end. I told them I want all services terminated then they want to pass me off to someone who can actually do something. To late at that point. I terminated all services. Returned their equipment. That you must take to a xfinity store or UPS and the return direction say effortless returns. That is a lie! Xfinity you should know that your customers dont work for you. My bill has been paid well in advance of the due date. I get another bill $44 and change. Its paid and you have been fired! read more

Ordered xfinity internet. They came and did not use existing cable ..okay. they laid new cable on ground and said they would bury it later. Week later the burial group appeared said they would bury and hour later we have 30 to 40 clamps screwed into our siding bare wire cables clinging foot high wrapped around the house up and down not sightly or professional at all and with metal connectors exposed . I give the cable 2 to 3 years before replacing and 5 years from all the rot that will get into the clamps. The burial team is bs they'll hang that shit anywhere they see the least work. read more

I had monthly payments set up through my credit card. Everything was going great until I had a fraud on my credit card. I tried to change the monthly payment to my new CC #, however it would not let me do this online or on the app. I called Xfinity customer service. After 20 minutes of them trying to get me to use the automated system (which also couldn't help me), it was like climbing Mount Everest to get a human being on the line. Finally got a human and she could not grasp what I was saying. She asked me the same questions over and over (and over) again. Nothing got resolved, it was going in a vicious cycle of zero help no matter what I tried to explain to her. This is a VERY simple request to just change my credit card number on my monthly billing. A middle schooler could do this. Incredibly frustrating, beyond comprehension. This company is a disaster in regards to it's customer service. Pathetic, abysmal and every other horrible word you can think of. Time to move on... read more

Xfinity is not customer friendly. It is almost impossible to reach a live person. When I do reach a live person, all they know how to do is read the manual. Horrible!!!! I truly hate having Xfinity as my service provider. Bill keeps rising and can't get a deal even after being a customer for many years. read more

I must say today was a good day! I came in needing cable box assistance and was beyond pleased and satisfied with the kind and knowledgeable service provided to me by A.J. Wolfe! He was definitely helpful and will alway be my go to when I need any Xfinity assistance! read more

I must say I am disappointed. I've complained on line in chat and on the phone. My video streaming clips and say the message "please be patient...attempting to resume your program". This is on the streaming site. read more

had comcast home security installed and it has been a nightmare I cancelled and return equipment to them and they are charging me for security when they have documentation that my service for security only was cancelled I still have the internet and cable with them they have no other services in my area that I can get and also they had me on hold for 2 hours transferring me to one agent to another when I clearly ask them for a manager to resolve the issue only to get the run around the agents told me that I can't talk with manager concerning issue and also that they can't help so who I'm I suppose to talk to read more

Have Xfinity, internet cuts out randomly during meetings, they m blame us for not using their routers, but multiple houses in my neighborhood have the same problem but do pay xfinity for their routers. Unfortunately Xfinity is the only option at my house. read more

I was a fan of xfinity/comcast the last time I lived in GA in 2016. I just moved back (June 2020) and decided to get their tv and internet bundle. During install, the tech was at my place and dropped my personal router and it wouldn't turn back on. He calls his manager and tells him that he didn't drop it. Now everyone at xfinity is calling me a liar. This was of course a ploy to try to force me to rent one of their routers... Aside from that, there have been many outages and constant price hikes. Every time there is a price increase they just blame covid. Uhhh, there have been basically no restrictions in GA since May of 2020. So, that makes no sense. Overall just an awful company selling an awful product. read more

honestly the best customer service experience I've had in a very long time, everyone was so kind and sweet with smiling faces. They were fast but I didn't feel like I needed to rush out the door. might go out of my way just to go to this location again. read more

It took two days and eight hours of phone calls and chats to set up are ready to go modem that should have taken 15 minutes. Finally got that done. 3 weeks later they "accidentally cancel our service" and we are without WiFi for another day. Ridiculous read more

Worst customer service department I have ever dealt with. My stomach cringes with the thought of having to call them. I always end up getting passed around multiple times and still don't get my issue fixed. I have already changed my wifi to windstream and am now changing my cell service to verizon. Will be glad to never have to deal with xfinity ever again. read more

Usually a visit to the cable company consists of sitting or standing and waiting and waiting and waiting, then dealing with an over worked frustrated employee. Today I walked into Xfinity at The Battery with my fists balled up ready to take a seat and... we'll you know. But I had a very professional and pleasant experience with Dexter. It seriously felt like I was in a high end store! Lol. I had to give him 5 stars to let Xfinity know they have an all star onboard!! Pay attention. He made you look good! read more

Xfinity as a whole is an absolutely terrible company with the worst customer service on the planet. with that being said Stacee the store manager of this branch is an absolute dream to work with she was kind and helpful and went out of her way to resolve my issues. If every business in the world had employees like this things would run much more smoothly. read more

They couldn't find my address so I couldn't get serviced Even though they have xfinity in my complex..They put me on a list and never got a call back. read more

So approximately five months ago we moved to Georgia, and got Xfinity as an Internet provider. The bill for the first three months would come to $74 and change. I've been called to get unlimited Internet service, and was told it was not available in my area. I was told that I would have to pay overages. At that point I told the young lady to terminate the service. She then told me we can keep the bill at $74 a month until unlimited becomes available in my area. Two months later I get a bill for $164.84 ( overage charges). On January 1 to ask for an explanation to this bill. The gentleman now told me that the young lady was mistaken and that they do have unlimited Internet in my area. And that another department will give me a call back about giving me a credit since I was only supposed to continue to pay $74 a month until unlimited became available in my area. In addition he signed me up for the unlimited services. Today I received a bill for $419.68. Not once did I get a credit, email and or phone call. I called today and I was told that a lot of this bill was overage charges and even if I spoke to a supervisor I was not going to get a credit. So I terminated the services and I'm going to AT&T. And it took me 25 minutes before I got someone on the phone who still was not a supervisor. This whole ordeal took almost an hour for me to end up canceling the service. read more