I do not recommend this place to anyone.I would give negative stars if I could.I brought my IPhone 6 in on Mon 1/1.It was working when I went to bed &when I woke up it wouldnt turn back on.The guy there asks me if I dropped it or got it wet,I say no because I didnt.So he charged me the $20 diagnostic &said my phone would be done the next day @ noon &they would call me. 1/2 comes& it is 3 pm &I have not received any calls so I call & ask..The guy tells me they havent gotten to my phone yet &to come by in 2 hours. I go to the store 2 hours later &my phone still isnt ready.He goes to the back & I can hear him arguing with someone else who says give me another hour &stop asking.He comes back &says come back in 1 hour.I work very close by& live further away so I tell him I will come back the next day after work. Later that night he calls & tells me that there is a problem with the motherboard & it needs to be sent out to be fixed & it will cost me $10.I originally say no but then change my mind & agree.Well he tells me it will be back in 3-4 days & when it comes back they will see if it is fixed or not.That is a Tues night so I think they will send it out Wed & get it back 4 days later on Sat right? Wrong. I received no calls so I call him on Sun 1/7 for an update.He says that they havent received my phone & they will get it tmrrow & he will call me.Im a little frustrated but say ok because mail doesnt come on Sundays so that is understandable. 1/8 Mon comes around & it is around 3pm-4pm & I have not received a call & since I work close by & get out of work @ 5 I called to get an update.He tells me he hasnt received the phone & it will come in a couple days & he will call me when it comes in. Im getting more frustrated now since he keeps changing his story, but I say ok. 1/10 I still have not received any calls so I call again &ask if he has received my phone. He tells me that it is taking a while because of the water damage,I say "wait, water damage?My phone doesnt have water damage" he says "oops wrong paper ,let me get the right one" (wtf??) then he tells me that the person he sent it to is still working on the phone (how?I thought it was being sent back??) & that it doesnt work yet & that it will take a couple more days to fix it. So I tell him no thanks since you obviously dont know how to fix it I want my phone back (imagine paying for your phone service but you arent even using it because someone is "fixing" it, what a waste of money!) he says ok well it will take a couple days to get sent to him. I repeat myself &say "no I want my phone back since you cant even fix it I need my SIM card to get a new phone" he offers to give me my SIM card back but keep the phone to work on longer,but I dont accept.I ask when I will get the phone & he says "the day after" I ask "the day after what?" & he says again "the day after."So I ask again "the day after what? Today? Tmrrow?" He says I will get it back Fri or Sat.We end the call &Im pretty pissed off by this point. I call back again to ask if I can get my SIM card right then (to buy a temp phone),a lady answers & says she will have to call me back because she is busy.I tell her she cant because Im using my work phone &will be leaving in a few mins but she insists & hangs up.So I just go down there myself since I work close by. When I get there ( a few mins later) I ask about my SIM card & she very rudely tells me she told me she would call me back but I didnt answer.I tell her "I know, I told you I wouldnt be able to answer"& she again very rudely says I tried to call you but you didnt answer to tell you that you can have your SIM card tmrrow &she has me talk to the guy Ive been talking to.He tells me I will have my phone tmrrow & the SIM card. I say "so I will have it tmrrow?" & he said "yes, yes, tmrrow...most likely" I ask "tmrrow or tmrrow most likely?" He says again "tmrrow...most likely" I ask AGAIN"which is it? Tmrrow or tmrrow most likely?"He says "tmrrow you will have it, as soon as I get it in my hands I will call you" so I end the convo & leave. 1/11 I finally get my phone back. They took off my glass privacy screen protector (which I paid $18 for btw) & he refused to replace it. He said they had to take it off but they never disclosed that theyd have to when I gave them the phone. He also had the nerve to tell me I didnt give them enough time to fix it.I guess 10 days wasnt enough?? He even claims to have called me & updated me daily, which is a blatant lie since he only called me 1 time.He has given me the run around from day one. I wish I could go back in time & save myself $20 (+ more for paying a phone service & not being able to use it &from my screen protector!!) & a major headache.I was really patient with them& they took advantage of that & obviously dont know what they are doing.Im very dissatisfied & upset.Also I have put a picture of my receipt since from viewing his reply to other negative reviews is to accuse them of being liars & fakes. read more