STAY AWAY - unbelievably bad and cocky waiter - we walked out
This is only the second time in my life that we walked out of a restaurant. We had reservations and looked forward to a good dinner. Pics and reviews were promising.
We were greeted by a waiter (possibly french, by his accent) and got pointed (and not walked) to our table. So far - so good....bad?
Then we were completely ignored. Some other guest kept coming in, got welcomed, got walked to the table....and got the food and drink menu. And shortly later their drinks.
We were stuck at our table. Nobody brought the menu card, nobody asked if we want drinks or anything. The waiter and the waitress (looked new and a bit lost) kept walking by, looking at us - clearly seeing we didn't have anything on our tables yet - not even the menu. But still kept ignoring us.
After about 15mins we walked to the bar to get the menu ourselves. Items looked really good (and also judging by what we have seen on other guests plates). Nothing happened for another 10min or so. The the waiter came to ask if we have aldready made up our minds and are ready to order. Ummmmm.....that's the first time you've even talked to us. We didn't even get the drinks menu yet.
So he brought the drinks menu. Shortly later he wanted to know our decision. Wait buddy, we just got the menu card. He acted so cocky and behaved like he was better than us (like I said....french accent, no surprises).
Other guests got a warm welcome, staff explained the menu, gave recommendations and got serve quickly and friendly. We just got parked at our table and were forgotten. No....not forgotten, but fully ignored. How is that? Huh....tell me how? We were easily capable of spending three-figures for that dinner (like we did at other places). I don't wanna come off as cocky. But we're on vacation and have the money to spend. Even I walked in casually dressed. Was that the problem? C'mon guys...your place acts like upscale, but looks like a canteen with cheap wooden tables.
We've had enough and walked out. The waiter even hold the door for us (Hodor....sorry....couldn't help it) on our way out. Wow....way to go pal. We had a fantastic time in Lisbon, met many great people, great (or at least good) staff and waiters / waitresses. But this place here....One star, because a ZERO doesn't exist on Yelp. Looks like they judge the guests when they walk in. Big mistake, friends.
Avoid...at all costs. All I gotta say. It's too bad, since it looks like the cooks do a really great job here! But the waiting staff just kills everything. Good job! read more