You calling us "broke ass people" after we paid 800$ for a diagnostic review and repairs is so unprofessional. No, it is not my home it is my brothers and I was helping him out by paying for his AC to be repaired. It is not illegal to share messages that I was part of. Maybe you should think before you speak. I was never rude nor called you names. BY FAR THE WORST customer service I have ever experienced. read more

Xander comfort - Highly unprofessional. - Heating & Air Conditioning/HVAC Near Me - Thorndale, Texas

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Was hired (and paid) to do some warranty work for the softstart on my AC by my solar company. This dragged out two whole months with promise after promise. Finally he got the part he needed and came by to fix it. It didn't work. In the process he did something to the wiring of my AC unit it which caused it not to function. He never fixed it or even attempted to fix it. He became unresponsive to contact attempts after he was informed of this. Two weeks after I still have an AC that doesn't function and no proper part to address the original issue. His attitude was childish and belligerent when he finally did respond to me. Avoid this guy at all costs. read more

Asked them to check out our vents because of a weird smell. They came to clean out our vents. They couldn't do two of them because it was too high, but they did the rest of them. Time will tell if a cleaning was what was needed. Had to reschedule two times, once due to the weather and the second because they had a delay with their machine. The owner was very responsive and talked us through his diagnosis. They took care when handling our property. Would recommend. read more

I have a house built in 1952 and had a plumbing issue needing repair to install a new refrigerator. They came out the week before Christmas, the same day I called them! Colton, Josh, Robert and Roger were able to solve the issues and get it ready for the refrigerator. The guys were friendly and professional. I would recommend them to anyone. Thanks again!!! read more

Disaster waiting to happen!!!! Stay away!!!!! Home warranty companies use him because he is cheap. Unfortunately he is cheap for a reason. He installed a simple fan/coil COMPLETELY WRONG and wouldn't come back to correct it. It cost me $800 to repair his work!!!! In all his bad reviews, which are numerous, he ALWAYS attacks and blames the homeowners or the warranty companies. He obviously has personal issues. STAY AWAY!!!!!! read more

I have a toilet that intermediately runs water with nobody flushing and nobody using it. Plus over Thanksgiving holiday. It got backed up on all my family was here so I didn't really get it fixed right away because I was in the house by myself and had a toilet. I asked them to come out and unclog the toilet and see if they could stop the toilet from running well of course they got all involved in getting the toilet unstop and of course it's working now and that's great but I was in the kitchen last night and what do I hear the toilet running. Nobody using it is there any wonder my septic tank is full. I did ask the gentleman was able to stop it and he said well with you might be your flapper. It might be something else, but you don't know if these toilets, and that was in the conversation. My toilet is unclogged and my dishwasher works and everything but the stupid toilet is still running occasionally filling up my septic paint the now tells me I need to get cleared out again even though having it cleaned out less than a year ago. I also want to speak to you about yelp I went in there, and I thought I was highlighted on one company and was getting a quote. Next thing I knew I had four companies that were coming four different people that were texting me that I didn't realize for different people texted me, and the people that showed up were not the one that I thought I was talking to And they advised me that they would have to charge me $89 because they showed up anyways so I let them continue. I don't think I'll be using Yelp again for any type of services like this because I just didn't know who I was talking to once I asked for a quote apparently that goes to all the plumbers in Texas. This morning I already got another inquiry from a plumber wanted to come out and help me. read more

My house got struck by lightning had the AC, WiFi and cable all go out at the same time. Called Xander Comfort and they came out and charged me $239 to fix a part and then tell me it's unfixable. Funny you would fix a part and charge me right before telling me it's unfixable. This is a terrible way to do business, little bait and switch. Then I proceed to get insurance involved at the advice from the Direct TV guy who brought me a new box. I needed a report from Xander comfort that would literally take 1 minute but after 3 weeks of messaging and giving me the run around no response. I had to pay another company $120 to come out and give me a write up of the damage. This company is run by crooks who don't care about the customer, only about money and ripping you off, do not do business with Xander Comfort, plenty of other companies in the area who care about there customers! F - read more