What a nightmare!! Trevor and Victoria came out on 9/10 to diagnose my Under Counter nugget ice…read moremachine. It was reading Error Code 12. I had already used the manual to see what that code meant. It was most likely the thermistor. I told them this and explained all the steps I had already taken. Trevor poured about a gallon of water into the unit and it drained out just fine. He then states that the drain pump was bad and needed to be replaced. This part is $972 and also the thermistor was bad and it is $28 through the company that I purchased the ice machine from. My gut told me that the drain pump was not the problem, but I'm not an appliance repairman. Victoria began searching and found both parts for $775.36. She ordered them and they were to arrive by Saturday (13th). They gave me an invoice for $925.36 which was the cost of the parts plus $150 for their service call. They scheduled to come back on Monday (15th) to install the parts. They called on the 15th to tell me that the part was hung up in Alabama but would arrive on Tuesday (16th) they called and said that they could make me the last call (4-6pm) on Wed. On Wednesday they are a no show. On Thurs (17th) Trevor calls and says they have now ordered the parts "again" and they will have the second order tomorrow (fri 19th) and I will be the last call again (4-6pm). Friday they are a no show again. Mon. 22nd at about 1:30p I get a call from Trevor stating that the parts have finally arrived and they will make me their last call (4-6pm). I was working and had to let my phone go to vm at the time they called. I texted him and told him I would be home by 4:15. He texted back and asked if there was any chance that I could be there by 3:45ish. I told him absolutely not. I get off work at 4. Now for the nightmare part. I was already feeling very nervous after having read reviews on his fb page. When I arrived home at 4:13 on the 22nd they were sitting in my driveway waiting. They came in and began taking off my supposedly bad drain pump, all the while he is whistling and he made the comment that instead of whistling while he works it was whistling while he waits! He gets the old part off, puts the new part on and then removes the thermistor. There was a seal with it that looks somewhat like silly putty that his wife was playing with. He gets the thermistor in, and needs the silly putty stuff to seal it back into place. It's not the best seal so he tries some duct tape which does not stick. So he says that he thinks it should be fine. He puts the ice machine back into its spot and gets it plugged up and by all accounts it should begin making ice...NOT. He next tells me that I have to clean the machine (which had been done, a week before it quit making ice) again because of the new parts being put on and they left without knowing if the machine was going to work. I spent the next 2 hours cleaning the machine and hopefully expecting it to make ice. Nope - once cleaned, and ready for ice production, it gave me the same ERROR CODE 12!!! I texted him at 8:38 pm same evening and said: "$925, 12 days waiting for parts to arrive - installed this afternoon, 2 hrs spent on the cleaning cycle again AND machine still shows the exact same 12 error code. Next day at 11:03 am he texts and says - Let me research and I will reach out to you later today. No he did not. 24th I get a text that says call me when you get off work today. NOW I WILL SAY...I'M DONE WITH URGENT CARE APPLIANCE REPAIR. Sunday at church, I was put in contact with a gentleman that repairs all sort of appliances. He scheduled to come out that very afternoon and look at in. In the meantime, I took some trash out to my dumpster and as I raised the lid, guess what? Yep, I found the drain pump that he took off the ice maker in it. I retrieved it, and had the man that came out test it, and there is NOTHING wrong with it. So, I was scammed out of $775.36 for parts that were not necessary. The gentleman that came out, checked the machine out thoroughly and found that the water inlet valve had some gunk in it. He removed it, washed it out and replaced it, and I've had ice ever since. It took this gentleman about 45 min. start to finish, NO NEW PARTS NEEDED. I would not even Give Urgent Care Appliance Repair 1/4 of a star. They are not knowledgeable, not reliable, and I will never use them again nor would I ever recommend them to anyone that I know.

I don't usually get my appliances repaired after a certain age, but really loved her washer so I…read morewent for it. I'm glad I did because he was able to repair it for about a quarter of what the new one would've cost me. The machine ended up having two different problems but he returned and warranty the problem without a second diagnostic fee so even though it was a little more than anticipated, it was well worth getting my machine back. I'm happy to be washing clothes again.

Our drier quit drying and we had a lot of laundry to get done. Called around to find someone…read moreavailable quickly. For Howdy Appliance Repair in the BBB website with good ratings. The job took a couple of days to complete because parts had to be ordered and sent to CS, but the work was completed very satisfactorily. Jeffery worked quickly while he was on site and is a pleasant guy. Would definitely call him again.

Worse experience I've every had came back to put part in and I guess couldmyfix it as he come in…read morecussing saying he couldn't fix the piece of sh... and wasn't going to wasn't no more time ...,. he left parts off it and went to move it the whole top panel wasn't even screwed back in.... In words he screwed it up so bad i had to buy a new one and this one was only a year old.... No way would I recommend them never have dealt with someone like him before he really needs to retire and I wasn't one to judge till now....WORSE!!!!!

Erica was quick to respond, great communication and follow up, friendly and professional service…read morestaff (Laura & Bob). I'm thankful for this quality of service in the Brenham area.

Improve would be provide invoices and refund for charging over $1000 dollars and never repairing…read morerefrigerator after 6 service calls. Steer away from this business

Responded immediately. Said would be at my home between 4 and 5 pm. Called me at 5:10 pm. Said…read morehe was 2 hours away and it would be 8 pm and could we reschedule for Monday. He had to have known way earlier he couldn't make it but didn't bother to call. I could have gotten another repairman scheduled. Not happy with this business at all.

From the owner: I service all residential appliances. $75 diagnostic fee for everything.read more

Very good efficient service. Timely and wasted no time fixing my washing machine. Highly recommend!read more

From the owner: We sell new appliances Buy Whirlpool Maytag and Amana. Whether you need a new Appliance or are you…read moreneed the one you have repaired please give us a call we will get you taken care of.

The technician they sent to repair my dryer was rude, unprofessional, and very insulting. He showed…read moreup unannounced and I had to leave work to meet him without notice. As he was taking parts off the dryer to find out what the problem was, he told me to come over and put my fingers together and spit on them then touch the exposed wire to see if it was still working. He laughed and said he couldn't figure out what was wrong with the dryer. He didn't know what he was doing and making jokes and being insulting the whole time. I had to call another place to fix the dryer. His comments were unacceptable and unprofessional, besides harassing the customer, and thinking it was funny to suggest I shock myself for his entertainment. He's lucky I didn't call the police. Stay away from this place! Buddy's appliance has mature, respectful, and professional people who get the job done. Shame to Appliance Outfitters, just a bunch of scammers who enjoy insulting and harassing clients.

Mario was super. He was very friendly and personable. Offered me a great deal on a washer/dryer…read morecombo. Will come again and send family and friends.

Fair pricing. Knowledgeable repair service Tech. Everything on time as promised. Quick response.read more

Chris is fantastic. Great customer service. he serviced our washing machine. and shared knowledge…read moreand help with the dryer and even our Kenmore refrigerator. Super nice guy and very, very knowledgeable. We really appreciated his work and knowledge.

I called on Monday and they were able to get to me on Tuesday! Priscilla answered my call was so…read moreknowledgeable and able to answer my questions. Jose, the technician was so friendly and very professional. He explained everything to me as he was repairing my a/c. He answered all my questions and told me about yearly maintenance. The cost was very reasonable! I will definitely be using Brazos Valley AC Services & Repair from now on!!

I can't say enough good things about this business. Jose and his team are fast and reliable and…read moreoperate with a high level of professionalism. They saved my life during the Winter Storm of 2021. Will be the only AC guys I use going forward!!!