Purchased 3 pairs of shoes from the Chicago store, they were great. They did not have my size in one pair so they ordered it and shipped it to me. That was great. That pair of shoes were coming from the magnolia store (185) where they only sent me the right side. I had to call original store who directed me to call the fulfillment store (magnolia) who then told me they couldn't help me and had me call customer service, customer service then sent me back to the Chicago store to return the one shoe and order another pair. The Chicago store did not want the shoe because I only had one, they called customer service again who then told me to drive to pick up the other shoe at the Magnolia store. Which was another 20 minute drive. This was ridiculous and not worth the time or the effort!! I'll just go to the Vans store next time. read more