This store is ridiculous. I can't believe they are still open. Cashiers don't know anything. read more

WSS - This is ridiculous how are they charging more than the retailed pice!? Horrible WWS - Shoe Stores Near Me - Pomona, California

Good place to shop story has great shoes lots of gear and accessories 130 New Year's Day some of the staff is friendly I would say half-and-half but what gets me is two guys were standing around at the front desk just talking laughing making jokes of people when they come in and nobody was watching them I asked one of them for the key to the restroom he told me it was not working which I believe is not to be true stop talking so much and do some work I'm sure this company is not paying you to stand around checking your phone. I think this was a manager. read more

They have a great selection here. Lots of incentives to purchase and save. Download their app and look out for coupons in the mail if you live nearby! Prices are fair and shoes are clean. Customer was fair as well. Some friendly others not so much. Parking and location are a big problem here. Only one entry and parking is awkward. read more

WSS - Shoe Stores Near Me - Pomona, California

I called in advance to ask if I can exchange some boots I bought that I had no receipt for, and spoke to Iris. She gave me hope over the phone that I could possibly bring them in to exchange them for a size down. The boots were never worn and in mint condition. As soon as I brought them to the counter Iris was there at the counter and than states that I "needed" the shoe box, in which I didnt have. I get it, I don't have a receipt or the shoe box. But what I didn't appreciate is that she failed to mention to me that the box was "required" in order to do an exchange. If she would of told me in advance over the phone than I would have never drove down to the store in the first place. I even told her before I left that I wish she would of told me over the phone, and this woman had the audacity to say "you didn't tell me you didn't have the shoe box". Thank you for wasting my time and my gas. read more

Drove down to purchase a few pairs of shoes note on the door says " Only excepting cash" They are losing lots of business read more

I want to recognize Anthony H. Today for helping me find a pair of shoes for my son today. I was on a budget and in a hurry and he gave me excellent customer service and met all of my needs as a customer. Thank you dude, you're awesome!!!! read more

WSS - Shoe Stores Near Me - Pomona, California

After explaining to the assistant about my bad experience in north Hollywood and how they did not order the right shoe the guy did not even acknowledge me nor did he even care about the fact that I had to drive from noho just to pick up some shoes that weren't even the one I had paid for . He literally pushed my shoes aside and started helping other customers with out even helping with my order. Do not come here if you want to be mistreated and also fyi I come from the customer service industry and this is not how you treat your loyal customers let alone any customer! Fyi go to the store on holt there service is great ! Ask for Andrea and the assistant i did not catch her name i believe it was Diana read more

Thanks Marco for the help you gave us !! We couldn't find the size we were looking for but here comes Marco to save the day . I took one star off because not one employee acknowledged us as we came in. It's always nice to hear "Hi Welcome" instead or being stared at IMO . But besides that the store was well kept and I found the shoes we came here to get! read more

Employees just standing around talking. Couldn't get anyone to help ither than just pointing and saying "you can look over there"

Great place. Great shoes, perfect prices. Always find what I came for

Great store always great deals. I always come here for back to school. My daughter like their selection here. We go other places but they donf have the same selections as here. Great store. read more

Great Customer service from Anthony. Thank you so much for helping me immediately what I was looking for much appreciated. Staff was amazing and greet you with a smile. Fantastic store and that's the reason we keep coming back. Thank you!!! Sincerely, Happy Customers. read more

This place has really great customer service! I just want to say Thank you for all the great service and help. Very helpful in holding a pair of shoes for my dad. This location was the only one that had them in his size. very grateful. And to the girl over the counter, Thank you for all the great information about saving on our next purchase. I'm just sad I lost my receipt :( Not sure if I can still get a copy being that it's been a few weeks since the purchase. But Thank you again! read more

Wss is a great place to get shoes of any kind and it has great costumer with great young people help me at looking for shoes i need in type, style, and even size. read more

Friendly customer service, good prices and selection, clean store. Sometimes I find good deals on Nike clothing and Under Armour. The manager Silvester is very helpful and goes out of his way to make sure our visit was pleasant and he even checks other stores when they don't have what I need ! read more

It's close to my house but I don't appreciate the way associates make you feel like your stealing. Then they are eating while working.

The most terrible customer service here! I bought some black vans for my son here, as you can see in the photos I uploaded the shoes went to shit less then 2 weeks of buying them! I went to speak to the manager and the stupid fat bitch with glasses and blonde hair told me she will be in Friday all day from morning to afternoon, I show up Friday around noon and nope no manager! They did not accept the shoes back without a receipt, I tried to take my bank statement to show proof of purchase and still no! So fuck this place and PLEASE people don't buy shoes from this wack ass place!!!! read more

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I had a very bad experience in this store. I came to this store to return some shoes and the gentleman at the register had bad attitude. Then some lady was standing behind me then he told her the line is not here and he pointed at the location so she can to there and wait her turn. The lady apologized and said I didn't know I had to make a line there. Then he responded it always has been there and rolled his eyes. So I asked the gentleman a question he ignored me. So if he thinks he is the biggest sh** he shouldn't work there. By the way he is not good looking either. He treats older people like sh**. Honey you will get in our age someday. Be kind and change your attitude. If not get another job and get the hell out of WSS Garey. read more

I always buy shoes for my kids from this store and I never had a problem. But I recently bought some Chuck Taylor Converse for my daughter and the metal shoe lace hole rings came off. I took the shoes back and I was interrogated by the manager as if I was a criminal. She was puffing and huffing and kept looking at the shoe. She then said she would let it slide this time (as if I had done this before) This for some shoes that I was going to exchange for the same exact thing!! I will do my shoe shopping elsewhere where I wont be afraid to return a defective item. read more

Went in yesterday after work to buy some shoes & I have never been to a store where people get paid to be on the phone and do nothing. Lady in the front was on her phone FaceTiming & laughing instead of helping customers & when you do ask her for help she just calls on the microphone to get someone else to do the hard work. I find it unfair to all the other workers doing their job, running back and forth. RIDICULOUS.!! read more

This store has a wide selection of shoes. Their employees have good customer service but one employee to be specific that stood out to me that went above and beyond my expectations to help my family and I and others. Her name is Maria was very helpful from the time we walked to the time we left. Great store in general very clean and up to date. read more

The store is clean and very organized. They have big variety of shoes.Thanks to Lisette for recommending the shoes they are comfortable. I am very happy with my purchase. read more

James, the store manager, was a big help on finding a select shoe I wanted, and holding it for me until I was able to pick it up the next day. Great customer service, read more

Always great when i enter the store the atmosphere is totally amazing friendly staff always willing to offer help to find what exactly I'm looking for their store manger Silvestre does a great job to always help accommodate what we need even if it is not at his store he will help us find our size at a different location thank you WSS keep it up the great work read more

They have great customer service, clean store and a lot of options! Definitely coming back soon. I recommend this place for sure.

I recommend this place to anyone looking for quality sneakers at a fair price! The store is clean and well organized. The staff was friendly and professional and I will be back! If you go don't forget to use Yelps discount. I saved $10 on $50 purchase! :) read more

Visited this store on 7/1/16. Customer service was incredible and all employees at this store deserve to be commended for a job well done! Jesus and Maria were the two main employees who assisted my family and myself, and they seemed to truly enjoy helping us! Shoe selection is great, plus WSS always seems to have a great promotion or coupon savings available! read more

Very friendly. However, their employees need to be trained on their policy. I had a coupon code with no bar code and asked a employee if I could use it and she she said I could. When at the register another member didn't want to honor the coupon. I was buying 2 pairs of shoes and ended up leaving both and took my business elsewhere. read more

I would give this a zero star rating if I could. Horrible customer service. I went in today to purchase some shoes and the security guard followed me as if I was a delinquent. I got very bothered and asked that why was he following me if I wasn't stealing. Just because I have a tattoo he thought I was going to steal something. I felt horrible. I earn my money hard enough to buy myself what I need and for me to step in a store to be followed and accused. Never will be stepping foot there anymore specially after the manager didn't even care to apologize for the security's actions read more

Love this place they always have the best options and a friendly staff ! We've been coming here since they've opened . They always have good deals and send out great coupons almost every mi th I recommended coming to this WSS read more

Each time I come to this location, the store is clean, well stocked, and I am given great customer service. Damian has helped me the past few visits and is always courteous and prompt. I have used a groupon here multiple times, so that combined with their already good prices is a steal! read more

I had such a good experience at WSS, Justina was AMAZING and SUPER PATIENT. I have two boys and she helped me find the perfect shoes for both of them! I was very happy. read more

This showe store had a wide variety, and the prices are great. If your looking for Nike, Adidas or Vans you should check this place out.

Horrible experience!!!! I had to return some shoes I had bought from pico unfortunately look like they were worn so I wanted to return them I live in Pomona for now and purchased these in pico. The Pomona store was so rude denied my return even though I had the receipt . ( only reason I tried Pomona because it was down the street from me) the rude female supervisor supposedly supervisor automatically shut me down and said it wasn't her store and I have to call the other manager Ernesto who kept rejecting my calls and never returned my call. She said her phone didn't have out bound calls ( what phone doesn't call out bound !!!). So I called the pico store and spoke to Anna explained the situation she was so helpful and nice, without any hesitation she gladly accepted my return and gave me a discount for my drive and inconvenience!!! She was amazing!!! Because of her service I would rather drive to pico then deal with lazy supervisors in Pomona!!! read more

Came in 40 minutes before their closing because we happened to pass by and saw the coupon on yelp ($10 off $50) so my bf and I checked it out. I have small feet for my age: size 4 - 4.5 women's at 21 years old so it's very hard for me to find shoes that fit and aren't covered in butterflies, etc. I've been meaning to buy workout/running shoes for awhile but the price was never right for me. With the discount, I was able to buy kids shoes that looked identical to the adult sizes at a fraction of the cost. They even had more options than I expected from a small store! The employees were super helpful and friendly and I never felt overwhelmed or unsure because a lady there was extremely attentive. She even joked about my small size which made me feel comfortable with her but not to the point of being too much. Overall, I recommend this place due to its cleanliness, good price, and great customer service! read more