Their customer service is poor. I worked with them to get my son's letterman jacket and was told it would take 6 weeks, it took 3 months. Had some other work they did where delays and excuses were the norm. They don't respond to emails, or inquiries on orders. Each time used them it seemed like there were constant excuses or emails not received, someone was sick, shipping delays etc. I finally got tired of the inconsistent communication and excuses. I would not recommend working with them. Tammy is not good at communicating and provides poor customer service. read more

I used Wright Designs in 2022 to have about 125 items printed and embroidered over a few orders. I encountered multiple issues to the point where we had to find a new printer. I made a font change to the design proposal they sent, which was acknowledged and confirmed via email by Tammy with a revised design. When I came to pick the items up, they were embroidered with the wrong design. Obviously at this point, there's nothing that we can do to change their mistake because the damage has already been done. For this, we were given a measly 5% discount and forced to pay nearly full price for work which was not what we specified. After this, we still found ourselves back for another order, this time for travel gear. We had a trip planned and made sure to put in our order early enough to receive the items in time. The order was placed on January 17th, and the employees usually give a timeline of when the items will be completed by. We were told anytime up until February 9th at the latest. Come February 9th, we receive an invoice which now says their machine is down today and the items will not be completed until the 22nd, which was too late. Again, we were given a measly 5% discount and forced to pay nearly full price for work not done in the promised timeline because they decided to procrastinate until the final day and their machine had issues on that day. Throughout this process, both Tammy and another woman whose name I do not recall were rude and without any sense or urgency to fulfill our orders with accuracy or timeliness after us giving them over $1,500 of business. What pushed me to finally leave this review is now the printing that was done is fading, cracking, and peeling for many of our team members. So overall, poor quality work not done correctly or on time with employees who lack accountability for their mistakes and are rude to customers. If you can, I would definitely suggest going elsewhere. ***** Hi Tammy, I'd be happy to address a few things you mentioned in your comment. I have invoices from December 2021 and two in February 2022 for three orders placed with your company. The first order was smooth, so I had no reason to be wary of using your services again. The concerns about the incorrect embroidery were immediately made clear upon pickup of the items, and I'm not sure how that may have been fixed given the garments were already embroidered with the wrong design. With regard to the delay in completion, I was notified of this at 2:47 PST on the promised day of completion, and responded with my concerns via email within 3 hours at 5:18 PST on the same day, per my email records (please correct me if I'm wrong). I understand that may not be as quick of a response as you hope for, but I cannot always be on my phone. You also mentioned the gear that we used, which was in fact Lululemon. You are 100% correct that I did agree to a release of liability and was advised that your company had not previously worked with the brand. For this reason, I asked for your "professional" (and unofficial) opinion on whether you thought your services would be suitable for the apparel, to which I was told that there shouldn't be any problems, but that could not be guaranteed. I completely understand this, as you see waivers and releases almost everywhere now. I am not trying to hold you liable for anything, just sharing my personal experience after I was extremely disappointed and frustrated with the quality, timeliness, detail, and customer service that was provided. I will not be deleting this review, as it is a factual account of our transactions. If you desired a different review, then better service should have been provided. If anything, you asking me to delete this speaks louder than the review itself. I genuinely do hope that this helps you guys improve in all aspects and ensures possible future customers' experiences are much better than mine. read more

Wright Designs - Screen Printing/T-Shirt Printing Near Me - Covina, California

We used Wright Designs for our Disney Birthday family trip. We were very satisfied with the quality and print of the shirts. We received so many compliments at the park too. Thank you Tammy for such great customer service and working with us on color and print. I will definitely use you again in the future. #StitchFamily read more

Wright Designs - Disney stitch shirt - Screen Printing/T-Shirt Printing Near Me - Covina, California

In October of 2024, I ordered 100+ hoodies from this company. To no fault of them, I was missing a hoodie. I also needed the same exact design, but on a shirt. I requested these items on October 16th. I was told they would get them done for me. They sent me the invoice, and I paid. I still have not received my items. On the 3rd of November, they emailed me saying they were ready for pick up. I requested my two items be mailed as I live a little far. Tammy from Wright Designs said that was possible as long as I paid a $10 fee. I paid the $10 fee, and again, have not received my package. I have sent many emails and texts and have only been replied to once, and she said "Hi I have been out of the office but I will check tomorrow" That was about 3 weeks ago, and she has not gotten back to me about what the status was when she "checked". If you're not going to give someone their items, at least reply back instead of wasting their time and their money. read more

Wright Designs - texts sent; no reply. - Screen Printing/T-Shirt Printing Near Me - Covina, California

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I bought Patagonia sweaters that I was thinking of wearing to work, where I work as a nurse in a large Medical Center in LA. I wanted to get my name embroidered to make it look clean, professional, and to assure it would never get stolen. I AM SO GLAD I CHOSE WRIGHT DESIGNS & AM SO PLEASED WITH THE RESULT OF THE EMBROIDERY!!!! The embroidery came out perfectly sized and the quality of the stitching is flawless! I got to choose the font, color & was able to see samples of my name on print before deciding the final product. The price was unbeatable. They charged my embroidery on the Patagonia sweater for only $6/sweater. So worth it! I placed my order on a Monday and was ready for pick up the NEXT DAY! Will definitely be coming back for future orders. I am 100% a happy customer! read more

Wright Designs - Due to privacy issue, I had to white out some of the embroidery. But perfect size and quality! - Screen Printing/T-Shirt Printing Near Me - Covina, California

I recently placed in order for some custom t-shirts, I want to start my review by saying how amazing and helpful their customer service was from beginning to end. Tammy who assisted me was so sweet. My order was perfect and the turn around time was fast. I would 100% recommend them to anyone looking to do any printing. They are located right next yo red devil pizza. ** THANK YOU TAMMY read more

I ordered 3 softball pants and paid the minute I received the invoice dated 9/11/19. Even if the order was processed on 9/12/19, I should still be expecting it to be available or a call from them. It's now 9/19/19 in the afternoon and nobody called me to let me know it's delayed. I called and nobody knows where my order is or the status of it. read more

Wright Designs - Email from Weight Design stating it will be available for pickup 3-5 business days otherwise they would call me if there are any issues. - Screen Printing/T-Shirt Printing Near Me - Covina, California

Tammy and the staff here always go the extra mile for me ! From changes to last minute additions, they have always took care of my orders. My teams have always loved the gear from Wright Designs. Thanks for always hooking it up !!! read more

I've used this company for cheer, student council, and softball apparel. They come up with great designs and complete the order in a reasonable amount of time. Wright design makes the process easy and communicates via email for any changes to designs. One of my orders had to have some corrections and the company was happy to redo them with a quick turnaround. read more

I was in need of a printing service asap for a gift, I was so lucky to find this place they were super affordable, very accommodating and the end result was so awesome it was exactly what I was hoping for, and they had it done within several hours. Everyone that I spoke with was very kind, This is a great business overall I will be recommending them to friends and family! read more

I have used Wright Designs for the past two years. I'm pleased with the costumer service and attention to detail. If you need help with a design, Rena is very helpful. She has given me ideas in the past for t-shirts I got for school club. I guarantee you will not be disappointed with Wright Designs. read more

Wright Designs - This is the most recent work by Wright Designs. - Screen Printing/T-Shirt Printing Near Me - Covina, California

i had been looking around to order shirts for work. Every other company made it so complicated. I went in to Wright and handled everything within 30 min. no confusion read more

Wright Designs - Screen Printing/T-Shirt Printing Near Me - Covina, California

Really nice people. Work is quality. Customer service is better than most. They're not perfect but they care about the people they serve and the relationships they make. I learned a lot about myself in working the WD team. read more

I love this company. We've been using them for the 6 years we've been in business and they are great. Quality is great, prices are fair, and usually less than I expect. Their turn around time is quick, and everyone is nice. I couldn't ask for better service. 5 Stars. read more

This place has absolutely terrible Customer Services. They are so rude and act like they are doing you a favor. I went in to have an embroidery job done, very simple logo and the girl helping had one word answers to my questions. She literally stood looking at me if I was interrupting her. Another customer walked in and walked right back out because he was not even acknowledged. Their prices may be reasonable but I would rather pay more than be treated with no respect. The unfortunate part is that you have to know one of the owners to get any time of customer service. And even then the owner's wife is incredibly rude. It's amazing how they stay in business. It must really be the husband doing all the work. And I'm only leaving one star because I am forced too read more

They do amazing work and really seem to put effort and quality above all else. The staff was extremely friendly and made my first experience getting a custom design easy. They were also very responsive to emails and were very tentative to any minor details that I needed added which resulted in the end result looking IDENTICAL to how I wanted it to look. Would definitely recommend Wright Designs to anyone looking for a place to get custom apparel done and would definitely come back in the future. Thank you! read more

Wright Designs - Amazing embroidery work! - Screen Printing/T-Shirt Printing Near Me - Covina, California

The best we always go to Wright Designs good Price,excellent customer Service, we working with them for the last 10 years. Custom T-shirts, Banners, don't go any where Wright Designs is the best. next. job will be the jacket for High School Daughter ( Northview. Vikings ) read more

Go to this place for both batting practice and to purchase jerseys for local all star team.. very helpful with sizing and great cages in the back.. read more

Great family owned screen printing and embroidery shop! Have had multiple orders done from just a few pieces up to 5,000 T-shirts. Been pleased with all of their work. read more

This place sucks! They don't tell you everything you need to know then want to charge you! Never coming back here again!!! Customer service is a joke!! read more

Since discovering Wright Designs I have never gone anywhere else. their attention to detail and incredibly fast turn around times have kept me coming back for over 10 years. I love that they added Direct to Garment printing to their arsenal so I can get full color T-shirts made super quick! read more

Tammy helped me when I needed shirts made for an event that was in 4 days. Despite the time crunch I gave them, they took my custom design, helped me choose the best color and fabric and had it printed quickly for a really great price! I will be coming back for future business. read more

Lets start with the good. This company came by way of a referral. The front office was clean and neat. And from what I could see so is the work they turn out. Here is were it all goes down hill. I went to Wright Designs on a Friday. At that time no one was able to help me with a quote on vinyl wrapping my HHR, this is a big job. But that's not all, I also needed to have 50 to 100 shirts done. 50 jackets 1000 pens. We were about to launch and new company ad campaign. I went back to the store 2 more times. Once I was told that everyone who could help me was out to lunch. So I sent the John Wright an Email with all the information and art work needed to complete the estimate. John assured me it would be done first thing in the morning. RIGHT! I had to call him at 1:30 and ask about the quote. Keep in mind he had the art work the whole time. He asked do you want the back window done I said yes only the window. I get a quote for $165.00 Wow that's a great price but what about the rest of my quote? Nothing... He just dropped the ball! What a waste of 4 days 5 emails and the time to tell you that I will never give them a dime. read more

Incredible service! Tammy and John (owners) are the best! My son's letterman's jacket turned out beautiful! My son had a cross placed above his name and a bible verse on the back and he's gotten so many compliments on it! It's due to Wright Design's and their attention to detail and providing some of the best service I've ever had! Please use them, you will not or never be disappointed! Great, great service! Thank you! read more

Wright Designs - Cross above my son's name. - Screen Printing/T-Shirt Printing Near Me - Covina, California

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I placed an order for about $1,600.00 for shirts, business cards and magnetic truck signs. It was at the beginning of December. First, I was told that the owners' wife had lost my order at a hotel in San Francisco (Really!) then the order kept getting pushed back. When I did pick up shirts, nothing was bagged or tagged with size and style. The shirts were thrown in a box and the ones that I wanted for presents were completely wrinkled. My business cards were not there, the khaki jacket that I ordered for my husband was black, I was missing a shirt. I was told when I called to check up on my shirt that it would be ready next week, then the next week and then the next week. Finally got the business cards, was tired of waiting for my shirt that I told them to just give me a full refund for my shirt and my husbands jacket of which they said no problem. Yeah, right! Every time I called to inquire about my refund check I was told that it had already been mailed but I did not receive. It took about 6 weeks to get my refund check. I will never, ever use them again. Horrible customer service while not really seeming to care if I got what I paid for. BEWARE!!! read more

I was referred to WD from a friend to get some sweaters and shirts made for my sons tee ball team. They met the deadlines I gave them, had great communication and did a great job on the artwork and print. As my company was looking for an alternate custom printing company, I recommend them and they continue to produce with excellent products and service. We've purchased banners, softball jerseys, polo shirts, sweaters and softball equipment. Looking forward to using them for more of our sports needs. read more

I've used them a couple of times for hockey jerseys and they do a great job! They were able to give me a lot of options for customization and the price was reasonable. The only thing was the time frame, they took a couple weeks to do the jersey. But when I got my jersey it was just what I wanted and looked great! read more

I have used them for shirts,business cards and postcards for football and our business. They have always been great to deal with. Prices are fair, design work is spot on and they deliver on time. What more do you need for anyone you do business with. read more

This place is some kind of AWESOME! Customer service is GREAT! Thank you Rena for all your help and your patience!

Flawless experience from start to finish! I went to WD because I was tired of trying to deal the on-line print & embroidery houses. Most of our communication was by phone and email, their service rep Rena listened carefully, offered suggestion and responded to my (many) phone callse and emails promptly (and this was a relatively small order). The finished product came back 100% better than expected, on time and within budget. Will definitely be going back. read more

Our Company uses Wright Designs for our work shirts, jackets and hats. They have been outstanding. We love their large inventory of promotion product and their quality of their apparel. Highly recommend Tammy and Rena for all of your business needs. All stars earned. read more

I was very pleased that my order was able to be done in such short notice. Rena did her very best to speed up the process on getting my order done right! Thank you sooooo much for all the hard work and effort you guys put into making my team sweaters and getting them to me in a timely matter! Great customers service! read more

Great service, quality product and on time service. They do it all, from school,team and corporate uniforms to trade show set ups, banners,flyers, canvas prinys and more!! Give them a try, you won't be disappointed!! read more

I have been managing teams for 3 years now, both AYSO 602 and COYBSA, and I always wonder how Wright Designs tackles 1000's of pieces of sports gear with few miscues and delivers on time! It is a task that seems overwhelming but they are in the game and have a great program in place to get the job done. Youth sports parents can be a very tough crowd to please. As a coach, I see that day in and day out. Wright has my back when there is a new player added or a trade between teams, and they are very sensitive to the needs of our league. The old saying is, if want to get a job done give it to the busiest guy you know. Their time management skills will get you faster and more efficient service than anyone else. Selection, one-offs, silk screen, embroidery, whatever you need to look sharp and make a statement for your team or your company. I dropped one star because I can't go in on SATURDAY! read more

I got some shirts made for my daughter, my son and myself for my daughters birthday and the quality of work, professionalism and quickness was amazing. The lady helping me Rena took all my information, gave me ideas to make the shirt pop and went above and beyond. I really had a great experience. The price was a lot less then I thought for the work I got done. I was late turning in my shirt but had already submitted my son and daughters shirt to be completed. When I walked in to have them do my shirt because she had the wording printed out and ready to go she took my shirt and had it pressed on the spot. I waited for maybe 5 mins and she brought everything out and it looked amazing. I have no complaints. Nothing but praise for Wright Design and there customer service. I will be referring them to any and all who want printing done. GREAT JOB!!!! I will definitely be back. read more

I have been using Wright Designs for years. I have used them for a variety of different projects. They are always very knowledgeable and extremely helpful. I have referred a number of happy customers to them. I love their new location and will continue to bring business their way!!! read more

Unfortunately, I had a $100 lulu sweatshirt ruined when they printed a logo on the wrong spot. They told me prior that if the machine messed up they wouldn't cover the cost of the sweatshirt. However, after being told that the printers haven't had any mess up, I agreed to have them print on my garments. I received my sweatshirt and the logo was printed in the wrong spot, a spot that makes the sweatshirt look completely awkward, unwearable. I was told the owner(Jon wright) printed the sweatshirt, since their printer had just up and quit. So this was an owner error not machine error. Being a business owner myself, I would never want to leave a client unhappy. Unfortunately, they believed they gave me fair warning that they could potentially ruin my sweatshirt, I however believe that was the owners error and should have made it right with me. You can be the judge but I took our business elsewhere and have so far been much happier. read more

This comment comes after doing business with Wright Design for over 3 years. I have coached baseball teams at the local park and soccer teams while registered with AYSO. They have always done a fantastic job with no mistakes. If they do make a mistake they will own up to it and make the corrections with no questions asked. I also have a travel baseball team and half the kids are from the local league and the other half is from another park. The parents suggested other vendors that they use but we insisted that we use wright design. We made the right decision because the quality is always at it's best and that is what you can expect when you do business with them. I would suggest to anyone looking to place an order that you do get your orders turned in and give them enough time to work on it. I have seen people complain about times and deadlines but they don't realize that are not being fair by expecting work to get done without a reasonable amount of time. If it's competitive pricing you are after, you found it. Quality, you will get their best. Overall I highly recommend this company to local teams and businesses. Sincerely, California Sharks read more

WORST CUSTOMER SERVICE EVER!!!!!!!!!!! Was told that it is not their job to accommodate their customers. Tammy Wright is the worst. She acts like she is doing you a favor when you walk in. Horrible quality of work. Every year, there are multiple problems with jerseys. This year I ordered one size and they gave me a smaller size. When I questioned it, Tammy's response was it should fit. So we had a jersey that no one wore all season because they can't even own up to their own mistakes. I HATE the fact that I am forced to get our jerseys through this company just because John Wright sits on the board at Charter Oak. read more

I have been dealing with Wright Designs for 3 years, they have done everything from my banners to our staff shirts! the work they do is impeccable and amazing! Their customer service is amazing and very helpful! I have not had a bad problem with them and I will continue to go to them! I would recommend them to anyone needing screenprinting and embroidery with out any hesitation! read more