I would not do business with Wright Armory again. After reading the glowing reviews on Google, I reached out to inquire about having some scope mount screws removed from my Remington 700 .308. The quoted price was around $51.00, which seemed reasonable, and they mentioned using a laser to cut them out. It sounded like a high-speed shop, so I decided to take my rifle to them. While going through the lengthy process of dropping off the rifle, I thought of a couple more tasks I wanted to have done. I requested that they shorten the barrel from 26" to 24" and add a muzzle brake. Additionally, they were to mount a Picatinny rail and a new Vortex scope, for which I was responsible for bringing in the rings and rail for installation. Finally, during our conversation on July 18th, we discussed bore sighting the rifle to ensure it would be on paper at 50 yards. The paperwork indicated that removing the mount screws would take three days, mounting the scope would take one day, and shortening the barrel with the muzzle brake would take three to five weeks. I'm not a gunsmith, so I didn't question the timeframe and simply marked August 22nd on my calendar.
On August 11th, just under two weeks before the estimated completion date, I called Wright Armory to check in. They confirmed that everything was on track and I should have my rifle back by then. I found it frustrating that a company with such high confidence, charging upfront and quite a bit for their services, would still use qualifying words like "should" regarding their delivery timeline. When I didn't receive any text or email about the readiness of my rifle on August 22nd, I called on Monday, the 25th, to inquire about the delay. I was informed that my rifle was part of a batch experiencing delays, and I could expect it back on the 28th. However, when I called again on the 28th, I was told it still wasn't ready and would be delayed until the following week.
On September 3rd, around lunchtime, I called again, determined to get answers. I asked when my rifle would be ready, and I was told it should be complete by the next day, as they were expecting the delayed batch to return. I expressed to the representative that I had chosen their company based on positive reviews indicating they usually meet or exceed timelines. I even asked if there was a special form for friends and family, I needed to fill out to expedite the return of my rifle, suggesting that it felt like I was not being treated as a valued customer. The representative stated that such treatment was not standard and insisted they couldn't disclose information about the third party the company blames for the delayed "Batch." I pointed out that it seemed convenient and that I had no one to hold accountable for the delay. I wondered what kind of company contracts with a third party that misses deadlines to this extent. I also made it clear that I'm not one to typically write reviews, but I appreciated the request from the company to submit feedback. At the end of the conversation, I was once again told my rifle should be done the following day. I reiterated my dislike for qualifying terms like "should."
The next day, September 4th, I called again only to find out that my rifle still wasn't ready and that they anticipated it would be prepared the following day. Finally, on September 5th, at 3:13 PM, I received a text stating that my rifle was complete and ready for pickup. I retrieved my rifle that day.
On Sunday, September 6th, I took the rifle to the range and set up targets at both 50 and 100 yards. Unfortunately, my shots were not on paper or cardboard on either target. I took the rifle home, bore-sighted it, and returned to the range on Monday. It was low, but I managed to get the scope dialed in.
I won't be returning to Wright Armory for several reasons, and it's not to teach them a lesson; it's because I've learned my own. First, I've learned that it's not worth doing business with a company that blames a third party for failing to meet deadlines. Second, I realized that when people are dissatisfied with a company, they often don't write reviews, which means I got stuck reading only feedback from satisfied customers, skewing the data. Third, they never attempted to contact me regarding the status of the delayed batch. Lastly, the company had numerous opportunities to correct their behavior but chose to wait until they sent an email inviting me to submit a review before asking, "PS: If for some reason your experience wasn't excellent, please respond to this email and let us know so we can make it right for you!" This addition would have been unnecessary if they had performed the job I paid them to do.
For the most part, they did a good job, except I had to straighten the crosshairs because the scope was canted and the zero was nowhere near hitting paper at 50 or 100 yards
In conclusion, my experience with Wright Armory has been disappointing due to poor communication, mi read more