If I could give it 0 stars I gladly would…read more Our stay Friday 6/3 thru Sunday 6/5 was fabulous, but what happened when we left has been a nightmare to deal with. My family has a small house in Chelan Falls, but a pipe burst so we needed a place to stay for a wedding. I found this place on VRBO which was perfect for my fiancé, sister, brother in law, two nieces under 2 years old, and myself. Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic. Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager). Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiancés brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiancés hair located on the pillows and head area of the bed. To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets. Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets. No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup.. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections. So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.

This was BY FAR the worst lodging experience ever. It was so bad that we paid for another hotel out…read moreof pocket to stay at a different location after having such a poor experience within the first 24 hours of her stay at this facility. Upon arrival, we went up to park, after hours, and were rudely lectured by a staff member that where we were parking we weren't allowed. I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer. The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full! We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website. At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.

We've enjoyed the lookout these past few spring breaks. We will not be going back again unless the…read morelookout rights their wrong. They charged us a cleaning fee for a stain on a rug. The reason for the bad review is that the stain already existed when we got there. My wife noticed it right away. We were still charged for this despite four attempts to dispute the charge. We reached out to the Lookout, after initially responding to our email, they then ignored all emails after we stated the stain was already there.

Make sure you itemize ALL items in the house upon check in, or ask for their list of what "should"…read morebe there. We have been accused of stealing an Xbox that was never there. I was asked if i reported it upon check in, but if it was already gone how would I know to report it as missing? I was assured staff would never just check the box on the inventory form without physically ensuring the item was present. But I guess i would steal a 10+ year old Xbox 360 (after spending almost $5k for a 3 night weekend...)?? Their response was they would do an "internal investigation, but would also be keeping my security deposit. Won't be booking here again.

My husband and I stayed here during the Chocolate & Wine event in a one bedroom unit. The unit…read moreitself is a tad outdated, but it does offer beautiful, breathtaking views, which we really enjoyed. The beds were just okay obviously not as comfortable as our bed at home. The TV and sound system could definitely use an update, and I don't believe it was a smart TV. The front desk staff were not very friendly. They kept calling us on the day of arrival and again on the day we were leaving, which felt a bit excessive. I did appreciate the complimentary toothbrush and razor, though that was a nice touch. The kitchen amenities and sink area were also very nice and convenient. The biggest drawback was the smoke alarm beeping in the middle of the night. It really disrupted our sleep. I understand maintenance may have needed to come in, but I wasn't comfortable with someone entering while we were out or disturbing our privacy while we were inside I'm a bit particular about that when my belongings are in the room. Overall, the views were the highlight, but due to the outdated features, staff experience, and the alarm issue, our stay fell short of expectations.

I have stayed here 2 times and more to come ? Very good…read morehotel Right in middle of downtown Close to literally everything ( bowling Parkingwater?) Anyways stay here it comes with a pool and A pool table Very similar huh

Overall, the house was subpar. It certainly did not meet our expectation for a house that cost us…read moreover $3,000 for 6 nights. It was obvious from the layer of dust on nearly everything that the house had been cleaned then remained empty for an extended period of time. The water pressure was nearly non-existent due to hard water residue and build up in the water lines. On more than one occasion pebbles came out with the water. The water also smelled like rotten eggs. There were multiple RAT TRAPS left in various rooms in the house which is extremely dangerous considering that we had 3 small children with us (age - 15 months, 13 months & 3 years). Had they stuck their hand in the trap they would have been SERIOUSLY INJURED. Why would Sage Rentals leave RAT TRAPS lying around the house? We also found RAT DROPPINGS in 2 bath tubs. Again, proof on top of proof that the house hadn't been cleaned in a long time. The dock was in HORRIBLE condition and should either be repaired or removed. It was in such poor condition that boards would pop up when walked over and would shake to the point that we had to block it off to prevent our children (who cant swim) from walking on it. Even if they wanted to walk on it, they couldn't because it was blanketed in bird droppings (as was the lawn). There was also a sunken boat lift at the end of the dock that was nothing more than a swimming hazzard (I guess it was a good thing that we couldn't jump off the dock). None of the cookware, dishes, cups, silverware, etc were washed. We had to do two loads of dishes before we could prepare a meal. One of the kitchen stools was broken to the point that it couldn't be used. There was a plastic bowl under the sink to catch dripping water that smelled horrific. We were also unable to get hot water in the kitchen and the microwave didn't work. To be honest, there were far to many issues to continue to list. You guys obviously don't care!!!" Thomas Crumpton

We were able to book a small condo at the Lake Chelan Resort Suites for a weekend-getaway. The…read morefacilities were pretty nice, although the garage parking spaces were cramped and we found stains all over our mattresses when we pulled up the sheets for check out. We were also woken up at 6am on Saturday morning by a fire alarm going off. The security code situation is a little confusing. If you stay here, the COMMON AREA code is apparently the one you use for the garage too, but it's not clearly stated in the app. I will give props to Sage for responding quickly when I called them around 9pm to get that information. Lastly, the posters they have around the condo were dated as they tell you to call someone upon checkout to let them know you're leaving, but when I called that person told me they hadn't worked for Sage Rentals in over a year and were none too pleased that I was calling them at 8am on a Sunday morning. Otherwise - it was well furnished, comfortable, and close enough to the local attractions to be convenient without being downtown.

Amazing family owned resort. Right in the perfect area of town. Day at the beach and then walk into…read moretown for some dinner, ice cream, shopping etc... Staff is super friendly and attentive. The bar in the restaurant has every high end bottle you could want. I tried many. Food is fantastic, I had breakfast and dinner. No resort fee, I can't remember the last time I didn't pay one. Use of all the beach toys, paddle boards or kayaks. Good times, great memories and we will be back.

We had a really wonderful stay at Campbell's Resort in Lake Chelan. The biggest thing you're paying…read morefor here is the absolutely beautiful view from every room... it's stunning and really makes the whole experience special. The service throughout the resort was also excellent. My husband attends a physical therapy conference here every year, and the staff always does a great job taking care of everyone and making the event run smoothly. The only downside would be that the rooms are starting to show their age. As a business owner myself, I completely understand that renovating and updating an entire property is a big financial decision. That said, it does feel like the rooms are reaching the point where a refresh would really elevate the experience. I imagine that will happen eventually. One of the highlights of the stay was the restaurant, which is just steps away from the rooms. We ate there multiple times and every single thing we ordered was really good. The quality of the food was consistently excellent and the servers were kind and attentive. They also had live music on Friday night, and the woman performing when we were there was incredibly talented and made the evening even more enjoyable. Overall, we had a great stay and would absolutely come back again. The location, views, service, and restaurant make it a really special place to visit in Lake Chelan.

While the motel is conventionally, pretty small for one bedroom, the new management is absolutely…read morephenomenal and it's so close to a farmers market that happens on Thursdays. For the price it's a great option for Chelan.

Our stay there was ok. It's pretty run down. I haven't stayed in a place that rustic in a long…read morewhile. I heard there's new owners and a remodel coming. The location was very convenient and the bakery smell in the morning from below was lovely. Anywhere near the current condition, I would not stay again but watch for the remodel.

Great location just a short walk to the main strip--and the amenities are pretty good as well! Our…read moreroom was as expected, a good setup with close to a full kitchen. They have communal grills in the grass area on the lake that work great--my steak was perfect! The pool and hot tub are fine--of course noisy and crawling with families this time of year. The pool bar gets six stars for convenience and tasty treats! We took a Lady of the Lake boat tour and were able to walk to their dock in 19 minutes so very convenient---to be honest we didn't move our car all weekend! Staff was friendly and everything was clean and organized. Would definitely recommend and will go again!

**No stars if I could.**…read more The washing machine was broken for my entire stay and was never properly fixed. In fact, when the washer wouldn't open, maintenance had to come in and take the **entire washing machine apart** just to try to retrieve my belongings. Unfortunately, I had a flight to catch and had to leave before maintenance was able to get everything back to me. The front desk attendant assured me that they would send my belongings to me. At no point was I told that I would be responsible for an outrageous shipping fee. A few days later, I received a message from another front desk attendant who was rude and said she had no idea what I was talking about and that I could call back Monday to speak with the original attendant. I was then sent a link to "iLeftMyBelongings" to arrange shipping. I filled out the form and was shocked to see that I was being charged **$152-$156 to ship approximately 6-8 pieces of clothing.** This wasn't a case of me simply leaving my laundry behind. I was **forced to leave my belongings because the hotel's washing machine malfunctioned.** I contacted the hotel and explained that I was specifically told the hotel would take care of returning my belongings. I also explained that the issue was completely caused by their equipment not functioning properly. To make matters even more frustrating, I was working on the Little Giant fire and have a very limited amount of time at home before deploying again. Some of the items left behind include clothing and parts of my uniform that I actually need for my upcoming assignments. So getting these items back is not just a matter of convenience. I expected the hotel to take responsibility for a problem caused by their own equipment and honor what their front desk employee promised me. Instead, I was given conflicting information, poor customer service, and an absurd shipping charge. This could have been handled very easily, but the lack of communication and accountability has made the entire situation incredibly frustrating. **If your equipment breaks and your guest is forced to leave their belongings behind, the least you can do is stand behind your staff's promise to return them.** The apartment was not cleaned properly, the bathroom had water damage, smelled like pets - I didn't have many options to pick from in Chelan and had to stay there because I was working on the local wild fire. Very disappointing experience, and unfortunately, I would not recommend staying here.

Service was out of this world. The host was on standby 24/7 and always answered my questions…read morepromptly. The house is a dream and all our tourist plans went out the window. We had a staycation with the best views, and slept to the sound of the oceans and sat under the covered patio outside often to listen to all the beautiful sounds of nature while bbqing. The house is immaculate and absolutely gorgeous and spacious. We did not want to leave. Ty Lux. We will absolutely be back again and again

Luxe has requested on multiple occasions to give them a yelp review, which I have refrained from…read moredoing because I don't want to leave a bad review for the whole company based on the actions of one bad property manager. My husband and I rented an apartment from them in Boise, Idaho for 2 months. There were some different things to work out due to the fact that it was a long term rental, but the property manager kept asking for money outside of the Airbnb app, which I know is not allowed on Airbnb. There was also a definite communication issue between whoever was talking to us on Airbnb and the property manager as they were giving us different information. We got theough it, but I did contact Airbnb to work out the kinks. The apartment was great, we left it in pristine condition, my husband even fixing a few things while we there for them. The property manager then left us a bad review on Airbnb stating that we were difficult to work with and asked too many questions during the check in process. Luxe then proceeded to text me 5 different times telling me how glad they were that I was a guest, and hoping we would come and stay with them again. Again, not consistent communication. Today I was rejected for an Airbnb based on that ONE crappy review that Luxe left me. I am livid. So here is the review you so desperately wanted. Shifty property manager, horrible communication between manager and owners, and not worth the stay to ruin my Airbnb ranking. Zero stars.