I was really surprised by my experience at RADs today and wanted to share if helpful for others. I…read morewas helping my friend pick out an engagement ring who was less familiar but DEFINITELY looking for a ring (her boyfriend and her already started looking for a couple of weeks) and I decided to go here because of the great reviews on Google - but not on Yelp it seems. When we got there, we were asking a bunch of questions about stone type (e.g., round, cushion, etc.) and then band designs. After trying 2-3 rings, when my friend asked if she could try a wedding band with an engagement ring to know what it looked like, the person replied brusquely, "I just want to make sure you are serious buyers. The way you are asking questions seems like you're not serious and you are just trying on but not going to purchase" and then walked away and sat down in the back of the room. He then also mentioned "we are closing soon" (which was true - i called ahead to ask if it was okay). I was shocked. I have been in many diamond stores as I am looking for rings myself and everyone is patient and kind - they know that people go to multiple stores to understand what they like. That is the point of going in store. I was embarrassed i even suggested to my friend to go here and i could tell she felt really bad for something she shouldn't have. After he said that, we left shortly after (it was past closing too). Before leaving, i told the other person (who was nice) that we are serious buyers and i didn't think we needed to verbalize it. Sounds like the theme is a bad temper from the owner. I guess for other reviews, if you know exactly what you want and you go right to what the transaction is, then i guess they are friendly (and maybe not even that based on other reviews) but i would not recommend this place to a friend in the future.

Had an excellent time at Rads choosing our engagement ring. The family was extremely helpful and…read morepatient with us, and we love the ring!

Thank you to the Thai family who provided my fiance and I an excellent experience at Hollywood…read moreDiamond! I had already (surprise) proposed to my fiance with a placeholder ring - the next step for us was to start shopping. We heard about Hollywood Diamond through word-of-mouth, and thought we could sit down to educate ourselves about diamonds, as well as try on some settings. Thach and his wife had the patience of saints to sit down with us for 2 hours to educate us on the 4 C's of a diamond, lab vs. mined, sizing, settings, literally any question and concern we could think of - Thach took seriously and alleviated our thoughts. Overall, it was a very pleasant, low pressure experience and to seal the deal, the pricing was unbeatable when we compared to online retailers. The cherry on top was that we were visiting from Vancouver, and Hollywood Diamond was able to get the ring completed for us in 10 days! That's unheard of, and we are grateful to the Thai family for going above and beyond.

My FH got my dream ring made at Hollywood Diamond!…read more Have you ever spent hours looking on Pinterest and compiled photos for your inspiration board? Well I had one for engagement rings. (A girl can dream a little.) So years ago I sent my BF a picture of a ring. I didn't think he would have saved it and it was a low resolution photo too (our phones' quality weren't as great as they are now). He told me he went to Hollywood Diamond with this photo and they worked with him every step of the way to recreate this ring. They showed him the diamonds available. They also taught him how to look at diamonds and understand the quality of each. They had a prototype made so he can see how the band would look before placing the diamonds on. They did a few adjustments until it was perfect. He told me the whole process took less than a month. I'm so in love with my engagement ring. It is a dream come true! I no longer have to look at photos since I can wear it in reality. I did have to get my ring resized. Did you know that your fingers thin during the winter? They gave me those ring guards for free! The ring resize process was effortless. They had the ring ready for pick up the very next day!

Amazing ring! I bought my now fiance's ring here…read more Its beautiful. The process is very proffessional, they take you through all kind of rings, stones and designs. Then let you build the ring the way you wan it. Best part, the prices here are very good (compared to retail) and the product you get back is very high quality.

These guys rock! I found out about Kimberfire through a friend who bought his engagement ring here,…read moreand he sent them an email, copying me in it to introduce me to the store. I explained to Jonathan and Michael that I was looking for a sapphire ring, and wanted to know if they did gemstones. Michael got back to me fairly quickly and said that they could source some sapphires for me and asked me to book an appointment. The appointment was simple and done online. At the initial consultation, Michael showed me the stones he sourced (all within the budget I sent him earlier) and I quickly narrowed down my selection to one sapphire that just stood out. He took down all my notes about how I wanted the ring to be, and sent me an estimate later that afternoon. By the evening, I had a deposit placed and was excited. The entire process took about 7 weeks, from placing an order to receiving the ring. When Kimberfire sent me the sketches of the ring, there were a few changes that had to made the first time, but Michael was very helpful throughout, explaining every single aspect to me and answering every single one of my questions. In the end, I got a beautiful ring and paid way less than what I would have at another store I visited. These guys work within your budget to help you find the most ideal ring and stone. I highly recommend them. My fiance can't stop looking at the ring!

Jason the gemologist was very articulate and patient in displaying and ensuring our choice was…read moresatisfactory. We also had a great overall experience from the sales staff even after arriving very close to closing time. The magnitude of the available stock was also pretty impressive.

It was literally the worst shopping experience of my life, second only to the experience I had at…read moretheir Mississauga location. My fiancé and I had literally just gotten engaged the morning we decided to go to Spence to pick out an engagement ring for me (my fiancé wanted this to be an experience we could enjoy together), so we went to Spence just to look since everything was still so fresh and we wanted to enjoy the engagement part. However, that didn't last long. We were paired with a salesman named Arya (no longer employed there) who made us feel pressured, belittled my wishes, and only showed us their "artisan" diamonds (mined diamonds were not even mentioned during this experience). Eventually after trying on rings and asking questions when we could (he split his attention between us and another couple), he took us to a room and talked my fiancé into a larger diamond than I felt comfortable with (my fiancé is paying for the ring, but I have to wear it everyday). We were pressured to put a refundable "hold deposit" on the diamond we chose, despite my telling Arya repeatedly that we literally just got engaged and weren't ready. We went back 2 weeks later to collect our hold deposit and try our luck at their Mississauga location. I'd love to say that experience went over better, however, that would not be the truth. Needless to say, I will not be a returning customer to Spence for anything important. If I want a paid of artisan diamond stud earrings, sure, but for a piece of jeweler I will be showcasing on myself for the rest of my life, not a chance.

This store, which had been recommended by a friend, offers 'by appointment' shopping on days they…read moreare normally closed. Since the day we were planning to shop was a 'closed' day, I called and made an appointment to come look at men's wedding bands. We were stood up! No one was there! I called the store's business number after 10 minutes waiting, left a message, and left. I later noticed that about 15 minutes after we left, the jeweler called and offered a very casual nonchalant apology claiming she had been held up in an appointment, and asking me to call to reschedule. Wow. Not only did this store fail to keep the appointment, they didn't seem to feel that bad about it or realize how disappointing and inconvenient this was for us! Completely unprofessional. We are looking for fairly standard rings and we had a friend's recommendation, so this in all likelihood would have been an easy sale, that they threw away. You've been warned!

I'm probably not going to be in the market for a wedding band any time soon but I wanted to send…read moresome well deserved love to FTJCO. Ryan's dedication ethics and integrity sets him apart from everyone working in the jewlery industry. Not only that but his love for community seeps through his pores. Having had the opportunity to utilize his stunning atelier space for community events I can honestly say that it rivals even some of the fanciest upscale venues in Toronto. Despite not having any need for an engagement or wedding band I have been lucky enough to see the work that Ryan has done for other clients, it's impeccable. I highly encourage you to check out FTJCO , you won't be disappointed.

Patrick did an amazing job turning two gold rings, one with diamonds, with so much sentimental…read morevalue, into one precious and beautiful piece of jewellery that I will always treasure. His workmanship and attention to detail were excellent, and he was great to work with throughout the process. He listened to what my vision was and created something amazing. The finished ring is even more elegant and perfect than I could have imagined. I would highly recommend Patrick to anyone looking for a talented and trustworthy jeweller.

Amazing jeweller. I've been there many times for everything from watch battery replacement to…read morejewellery repair, including a significant rebuild of my engagement ring (purchased elsewhere and needed to be more sturdily constructed). They always take the time to explain what they recommend, their prices are extremely fair and they stand behind their work. Highly recommend!

I went here to get the crystal on my watch replaced. Good price and fairly quick. They send the…read morewatch away, to a watchmaker for the work to be done. And... They have a really cute doggie, if you're into that sort of thing.

Had some gold rings resized and purchased a gold necklace. Great service and pricing. Good vibe in…read morethe store, very helpful service with no sales pressure at all. Would highly recommend.

I just finished my transaction with Ed Hostick from Odyssey Jewellery, and I couldn't be more…read morepleased. Ed was fantastic--he really took the time to understand my wife's taste in jewellery, which wasn't easy since she wasn't there. He looked at her pictures, asked about her age, and inquired about the type of jewellery she currently wears. Based on that, he expertly guided me away from a potential disaster and helped me choose a simple diamond cluster necklace, which will be perfect. I'm sure she'll be thrilled! Thanks, Ed!

Five stars for Odyssey! I didn't trust just any jeweller with my antique engagement ring, a family…read moreheirloom passed down for four generations. Ed and his team helped us to not only repair the loose stone but also restore it to its original splendour (the gold was worn thin in many places from over 100 years of wear), so that now it's ready to continue being passed down through our family for more generations yet. I could not be more happy with the outcome and will definitely come back again. They also have a beautiful and unique selection of fine jewelry for men and women - top of mind for our next purchase. Thank you Odyssey :)